OpenSesame

(29)
4.0 out of 5 stars

OpenSesame provides an eLearning solution that helps train organizations of any size.

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Showing 29 OpenSesame reviews
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OpenSesame review by MARLA S.
MARLA S.
Validated Reviewer
Verified Current User
Review Source

"Awesome Experience"

What do you like best?

I love the customer service; it is top notch by far. Each person that I have encountered, from my direct contact, IT, helpdesk, etc. has been absolutely amazing. Their tone, knowledge and overall sincere willingness to assist goes beyond the extra mile. Their response time is awesome as well. Additionally, I love the wide array of courses. We can have a need for "anything" and can go to OpenSesame and locate a course that fits our exact needs. How awesome is that!

What do you dislike?

What do I like least...we had an issue with a particular person not responding as necessary. We tried to give her many chances before actually having to say something. I believe this was an individual issue and not representative of the company in its entirety. Once we mentioned it, it was rectified immediately.

What business problems are you solving with the product? What benefits have you realized?

We are solving training needs for our business. We are trying to get our associates to take control of their professional destiny. We are able to do this by offering many different courses that we have categorized into learning paths (curriculums), with the help of OpenSesame. Benefits: Our management knows that if we need a course on a specific topic that OpenSesame is the answer and we can have it lickety split!

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OpenSesame review by Susan H.
Susan H.
Validated Reviewer
Review Source

"Training Conten Galore!"

What do you like best?

There are so many topics and courses to choose from. I also like the ability to filter what criteria best meets my learning needs. I like the ability to search for a particular topic, i.e. Trust, Giving Feedback, Compliance, Wound Care, etc.

What do you dislike?

When I search for a particular topic, i.e., building trust, feedback, teamwork, etc., hundreds of courses come up related to the subject; however, some courses come up that have no relation to the subject. This is frustrating as well as embarrassing when I am demonstrating the "search" feature to individuals and large groups. I also do not like that a large portion of the content is presented via slides with audio. Also, some of the content that I would really be interested in falls outside of Open Sesame Plus.

Recommendations to others considering the product

If you can afford a more elaborate sophisticated learning solution, I would encourage you to do that. SkillSoft is very complex and sometimes difficult to navigate. On the other hand, Open Sesame is simple and the content is robust and very competitive when it comes to pricing.

What business problems are you solving with the product? What benefits have you realized?

Open Sesame addresses our needs related to "just-in-time" training; however, our managers are not using the resource and therefore our ROI is very bad. We have also had to crosswalk the content to our leadership competencies to ensure that leaders are not wasting there time searching and participating in content that does not meet their needs or is inferior. We are primarily using it to address Leadership Development.

What Online Course Providers solution do you use?

Thanks for letting us know!
OpenSesame review by Katrina D.
Katrina D.
Validated Reviewer
Verified Current User
Review Source

"Review of OpenSesame Experience"

What do you like best?

My experience with the technical support team been amazing. I almost always receive a response within an hour of my initial email the support team has always been great in assisting with whatever issues my team has experienced. The variety of Safety courses for the US is also great as it allows us to assign comprehensive training to various teams at our company.

What do you dislike?

The lack of courses available that are specifically catered for other countries. Having the courses available in different languages is great but they're often directly translated from the US specific courses.

Recommendations to others considering the product

It is great for US based courses but does not have a great catalog of international courses including standards specific to that country.

(Please note on the below Implementation and Pricing and Terms sections, I answered n/a as I was not a part of the team when first implemented and do not know the answers for some of the questions)

What business problems are you solving with the product? What benefits have you realized?

Benefits to business have included comprehensive training programs for various teams at our company.

OpenSesame review by Administrator in Health, Wellness and Fitness
Administrator in Health, Wellness and Fitness
Validated Reviewer
Review Source

"Annual Review"

What do you like best?

The customer service we have received from Emily Clack is outstanding. The comprehensive reports were helpful for determining how to proceed for the next year. Her emails are always returned in less than a day and she is available for a meeting with only a day or two notice. I receive emails up until 9 PM EST, so I see the extra dedication to make sure I receive a response.

What do you dislike?

The Test Driven Development content is not available in Open Sesame Plus. The PPU model for certifications can become very pricey. A certification subscription or discount based on usage would be helpful. I would prefer an Open Sesame Plus subscription, however all of the content we utilize is not available in the subscription.

Recommendations to others considering the product

I highly recommend Open Sesame to any company in need of IT and software course content. The customer service is world-class.

What business problems are you solving with the product? What benefits have you realized?

We are able to meet client requirements through the course offerings. The most prevalent benefits are the certification trainings that other content providers do not offer.

OpenSesame review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Love the marketplace concept and good content, not right for my organization"

What do you like best?

I liked that instead of getting one uniform experience (i.e., all the content looks the same), you have the ability to mix and match content that is right for your audience. The marketplace concept is a good one - instead of having one provider who has the business for a specific amount of time, you have multiple creators who have to compete for your business.

What do you dislike?

It took a lot of time and energy to sort through all of the offerings in order to choose the best content. We used our global teams to help us vet content, and it was a lot of effort on their part. The lack of languages/translations made it difficult for us as a global organization to be able to use the content - especially when trying to create a uniform learning experience across the organization.

Recommendations to others considering the product

Make sure that you have the infrastructure (HR, L&D, administrators) to support the strategy, and/or make sure that your learning culture supports the self-service learning model.

What business problems are you solving with the product? What benefits have you realized?

The main business problem that we trialed OpenSesame to solve for was the lack of engagement that stems from a lack of on-demand learning opportunities. Having on-demand content is a big value add for our organization, and associates were excited to have options to choose from.

OpenSesame review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Verified Current User
Review Source

"User Friendly "

What do you like best?

There is a variety of courses and when we find one that suits our needs, the process of implementing the course into our LMS is almost seamless! Very user friendly with great customer support!

What do you dislike?

There are OSHA certification courses that would be nice to see on OpenSesame. Last time I talked to customer support, they were already looking into the courses though!

What business problems are you solving with the product? What benefits have you realized?

OpenSesame takes the hassel out of finding courses, there is such a wide range of courses available that we almost always find what we need from OpenSesame.

OpenSesame review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"OpenSesame has great selection and customer service"

What do you like best?

I appreciate that OpenSesame has so many course offerings that are available for an organization to select for their employees. Their search functionality is helpful when selecting courses. The many different providers available is helpful, so that we aren't stuck with courses made in the 1990's. Downloading the SCORM packages for connection with the LMS is easy and takes little time. Their customer service has been excellent.

What do you dislike?

We have had some issues connecting courses with browsers, and it doesn't seem like the issues are consistent, so it's been difficult to troubleshoot.

What business problems are you solving with the product? What benefits have you realized?

OpenSesame allows us to select relevant courses for our employees. The cost of the PPU program is really helpful and flexible, and I would recommend it to smaller businesses like ours.

OpenSesame review by Arun S.
Arun S.
Validated Reviewer
Review Source

"OpenSesame Platform for OTS"

What do you like best?

you can get all sort of courses for all domains and skills at one place. with good filters you can check and look for you exact courses very easily. user friendly UI.

What do you dislike?

Pricing for various generic courses are on higher side.rest all are fine. UI is the best in the industry

What business problems are you solving with the product? What benefits have you realized?

We are working with Opensesame as their partner or re-seller for their courses across the globe.

OpenSesame review by Administrator in Commercial Real Estate
Administrator in Commercial Real Estate
Validated Reviewer
Verified Current User
Review Source

"Great service and content"

What do you like best?

Ability to chat on demand with an agent if I have issues. When I have had an issue and can't get immediately in touch with my representative due to time zone differences, I can always just open up a chat with an agent.

What do you dislike?

Some of the courses aren't at the quality level I would like to see. We have gotten around this by only selecting a couple of authors from the Open Sesame selection.

Recommendations to others considering the product

Better quality of eLearning authors.

What business problems are you solving with the product? What benefits have you realized?

Quick off the shelf content! This allows us to quickly add a course that the business needs almost immediately.

OpenSesame review by Timothy F.
Timothy F.
Validated Reviewer
Review Source

"Great Learning Venue"

What do you like best?

It was easy to roll out to over 70 employees. There is also great customer support.

What do you dislike?

Periodic repeating of emails sent out on my behalf from OpenSesame...

Recommendations to others considering the product

Get some addition support for the roll out process.

What business problems are you solving with the product? What benefits have you realized?

How to educate employees in an efficient manor. The guys are taking the classes and meeting the compliance needs.

OpenSesame review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Great selection of courses but many technical glitches and customer support is inefficient"

What do you like best?

OpenSesame offers a great selection of professional development courses that spans a wide variety of topics.

What do you dislike?

The courses are very inconsistent in theme and look depending on the vendor. There also tends to be many glitches in courses and customer support is inefficient in solving issues because they are a third part provider and need to contact the actual provider on the course for resolution.

What business problems are you solving with the product? What benefits have you realized?

I have viewed many topics within OpenSesame's library and some topics have led to increased knowledge.

OpenSesame review by Pamela T.
Pamela T.
Validated Reviewer
Verified Current User
Review Source

"Great vendor offerings for LMS courses!"

What do you like best?

Over 20,000 titles from which we can select courses, a great account manager, and speedy reply for any questions.

What do you dislike?

There isn't anything that we do not like.

Recommendations to others considering the product

Great solution for Global ad-hoc LMS courses

What business problems are you solving with the product? What benefits have you realized?

Ad-hoc resources to meet various global learning needs.

OpenSesame review by Patrick L.
Patrick L.
Validated Reviewer
Verified Current User
Review Source

"Great software"

What do you like best?

helpful staff, fast response time, great selection of software offerings

What do you dislike?

everything so far has been fantastic, and i have no recommendations for change at this time

Recommendations to others considering the product

great efficient option for your business to consider

What business problems are you solving with the product? What benefits have you realized?

workplace harassment and management training modules

OpenSesame review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Review Source

"Nothing but a great experience"

What do you like best?

Open Sesame has great product support. When we were looking for classes for our LMS they were very hands on in obtaining sample courses for review, and working with content creators to find what we were looking for.

What do you dislike?

Any issues we have experienced were LMS problems, and not so much Open Sesame problems.

What business problems are you solving with the product? What benefits have you realized?

Open Sesame helped us launch our LMS with great off the shelf courses for Cyber Security and Harassment.

OpenSesame review by Internal Consultant in Professional Training & Coaching
Internal Consultant in Professional Training & Coaching
Validated Reviewer
Review Source

"Have to sort through to find the best courses"

What do you like best?

The good courses provide a simple model and examples that people can relate to

What do you dislike?

Some courses have good content, but are very out-of-date, such as using an example of using a hard copy phone book. Even if the content is good, people will dismiss the learning because of the old references.

Recommendations to others considering the product

Review courses before recommending them to your organization

What business problems are you solving with the product? What benefits have you realized?

General soft skills like communication, conflict management

OpenSesame review by Administrator in Printing
Administrator in Printing
Validated Reviewer
Verified Current User
Review Source

"Great resources for compliance courses"

What do you like best?

Lots of choices for compliance courses so we don't have to build them ourselves

What do you dislike?

Course search is a bit wonky - doesn't always give the results I expect (e.g., search for a course and include specific vendor and top results are not from the specific vendor)

What business problems are you solving with the product? What benefits have you realized?

Main issue is providing updated compliance courses annually, but also providing employees with small library of optional personal development courses

OpenSesame review by Nancy Q.
Nancy Q.
Validated Reviewer
Review Source

"Open Sesame training portal"

What do you like best?

quick customer service response and answers to questions

What do you dislike?

reporting capabilities are very limited for the user

What business problems are you solving with the product? What benefits have you realized?

Used for reasonable suspicion training for DOT compliance

OpenSesame review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Review Source

"OS Review"

What do you like best?

I like the ability to put limits on seats and to monitor when we are reaching our max for budget.

What do you dislike?

I do not like the billing process. We have to pay a monthly fee versus being able to pay as we go [depending on number of seats used].

What business problems are you solving with the product? What benefits have you realized?

The way that payment is set-up is kind of wonky.

OpenSesame review by Administrator in Professional Training & Coaching
Administrator in Professional Training & Coaching
Validated Reviewer
Verified Current User
Review Source

"I definitely recommend! "

What do you like best?

The set up process was super simple. One of the easiest vendors i've ever worked with. The pay per use model was also a huge incentive for us to work with OpenSesame.

What do you dislike?

I don't have any complaints with OpenSesame.

What business problems are you solving with the product? What benefits have you realized?

We've greatly increased our employee development opportunities through eLearning. This is also increasing overall employee engagement.

OpenSesame review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Review Source

"We received a set of OpenSesame courses through our LMS provider Silk Road"

What do you like best?

It provides a good selection of Office courses (Word, Excel, PowerPoint).

What do you dislike?

The previous provider of e-courses provided a wider arrange of course options including things like Project Management, Sequel.

We sometimes have issues with it loading

What business problems are you solving with the product? What benefits have you realized?

Mostly the Office courses are being used. We do not have staff that trains on those products.

OpenSesame review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Easy Install, Good customer service"

What do you like best?

OpenSesame does have a wide variety of options. Syncing the content to our LMS was EASY!!!

What do you dislike?

Having to go through them to update/correct their vendor (Vivid) content. Process is slow. vendor content doesn't always load quickly.

What business problems are you solving with the product? What benefits have you realized?

Great customer service team at OS. Very responsive and patient.

OpenSesame review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Verified Current User
Review Source

"Great way to plug content into your LMS"

What do you like best?

The quick feedback of customer support when I need them

What do you dislike?

The fact that I routinely run out of uses of a course in our LMS w/out the necessary warning.

What business problems are you solving with the product? What benefits have you realized?

Benefit is that they provide quality content to train our workforce in various topics

OpenSesame review by Administrator
Administrator
Validated Reviewer
Review Source

"OpenSesame Cloud Review"

What do you like best?

course selection. Multiple choices for each topic

What do you dislike?

difficult to get replies and assistance. Working through the cloud, other managers can't assign courses, can't easily have people re-take a course.

What business problems are you solving with the product? What benefits have you realized?

problem getting user information and resetting passwords, seeing their dashboard, resetting courses.

OpenSesame review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"NA"

What do you like best?

I like the wide variety of topics; many of the topics are short (30 minutes)

What do you dislike?

I would like to be able to swap courses. There are many topics / courses that we do not use.

What business problems are you solving with the product? What benefits have you realized?

Many levels of training

OpenSesame review by Administrator in Consumer Goods
Administrator in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"Lots of courses, implementation not the best"

What do you like best?

All the options of courses that tie to competencies are great

What do you dislike?

the implementation was not very organized and the overrall responsiveness of the team was a bit slow

What business problems are you solving with the product? What benefits have you realized?

just in time training, transfer of learning, and reinforcement of skills

OpenSesame review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Great learning content provider"

What do you like best?

I like the flexible content options and the just in time delivery

What do you dislike?

Uploading the selected files are a very manual process

What business problems are you solving with the product? What benefits have you realized?

Great product to solve various company wide training initiatives

OpenSesame review by Administrator in Transportation/Trucking/Railroad
Administrator in Transportation/Trucking/Railroad
Validated Reviewer
Verified Current User
Review Source

"Variety of courses"

What do you like best?

There are a variety of courses to chose from.

What do you dislike?

I have had a couple of courses that did not work. i.e sound

What business problems are you solving with the product? What benefits have you realized?

Provide employee soft skill education

OpenSesame review by Administrator in Architecture & Planning
Administrator in Architecture & Planning
Validated Reviewer
Verified Current User
Review Source

"Much stronger on soft skill training than technical or software training "

What do you like best?

Some good Leadership skills training but very low on technical training

What do you dislike?

Architectural-specific software lacking...ex: Revit, Rhino, Grasshopper, etc...

What business problems are you solving with the product? What benefits have you realized?

Too early yet to tell

OpenSesame review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"OpenSesame review"

What do you like best?

customer support and service excellence.

What do you dislike?

latest releases takes long to market....

Recommendations to others considering the product

Try them.

What business problems are you solving with the product? What benefits have you realized?

IT Skills, upskilling much faster to compatence level.

Kate from G2 Crowd

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