OpenText ECM

(23)
3.7 out of 5 stars

OpenText provides solutions in the core Enterprise Information Management (EIM) categories of ECM, BPM, CEM, Information Exchange, and Discovery.

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OpenText review by Pablo G.
Pablo G.
Validated Reviewer
Verified Current User
Review Source

"Complete ECM Suite"

What do you like best?

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities.

What do you dislike?

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies.

What business problems are you solving with the product? What benefits have you realized?

Content and Archive management with more than 500,000,000 docs (aprox. 200Tb) from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium) time less than 1 sec.

Collaborative systems to several intranet's deployments all around the company with more 125000 users.

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OpenText review by Jason V. T.
Jason V. T.
Validated Reviewer
Review Source

"Only standard enterprise-grade content management features at a very high premium cost"

What do you like best?

The UI/layout is a bit more usability-friendly as compared to other ECM products in the market, but the core features are pretty much run of the mill and not really distinct from the rest of the ECM/DCM players out there.

What do you dislike?

Their product support is very passive and slow to respond to customer queries and requests for extended support. Their SLAs for support tickets tend to lag for days before any significant feedback/analysis is provided. A lot of their out-of-the-box features will only address 60% to 70% of your organization's core business ECM requirements and when you request even consultation on how to expand the features (or even explore configuration/customization), they would already state that this is out of scope and would upsell you to pay additional premiums for these. To be more specific, in terms of detailed layering of user permissions to access certain content, managing access for internal and external users...the out of the box features of OpenText are quite limiting and getting the features to handle special use-cases unfortunately require configuration that can only be addressed by tech support (services at cost). There were also lack of available trained/learned professionals who can provide internal/contracted support.

Recommendations to others considering the product

Won't really recommend it. Too costly, too limiting and not enough trained resources available to support

What business problems are you solving with the product? What benefits have you realized?

It only solved basic, high level enterprise content management requirements but as to the deeper, more granular use cases of our requirements, it didn't really address them with the out of the box features. Our organization had to shell out hundreds of thousands of $$ to extend the capabilities of the ECM solution.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
OpenText review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Ugh, Best in Moderation"

What do you like best?

The audit feature is probably the best feature of ECM (which most programs have already). This feature shows you who has accessed, downloaded, and viewed certain files / folders. Their desktop application is also a great feature, allowing you to drag and drop files into ECM. The best way to re-organize files is through the ECM desktop application.

What do you dislike?

Security in terms of adding and removing privileges is terrible. Part of this is due to the setup of our current environment. If you want to update permissions for a specific folder, you have to push those privileges down to all files, which in some cases can take hours. When you attempt to push these permissions, a window pops up which cannot be closed or it'll stop updating permissions.

The groups in ECM don't make that much sense either. SharePoint has the right idea with groups. When I create a group, I should be able to enable users to create folders under that group. I shouldn't need special permissions to create folders.

Lastly, moving files is a pain. It's a difficult experience to re-organize files and folders. If you don't have the desktop application installed, it is not worth attempting to do. Drag and drop feature doesn't always work and sometimes ECM just fails to upload files with no error. Multiple people attempting to edit files, doesn't work. Multiple copies of the same files will show up sometimes.

Recommendations to others considering the product

Review other solutions before going with ECM.

What business problems are you solving with the product? What benefits have you realized?

New fileshare system integrated with SAP.

OpenText review by Murad G.
Murad G.
Validated Reviewer
Review Source

"İf it's integrated well, it will pay-off. But God save you, if it is not."

What do you like best?

Minimizing paper stuff, faster document loading, reduce the risks associated with human factor, time and financial saving, storing all documents in easy-accessible way.

What do you dislike?

Integration. Takes a hell of a time. And its hard to train people who works with it.

Sometimes loading takes more time, even if there are no problems with server and etc.

What business problems are you solving with the product? What benefits have you realized?

The main business problem. Document automation. You don't have to run with papers all around

OpenText review by Mohammed R.
Mohammed R.
Validated Reviewer
Verified Current User
Review Source

"Experient CS fror you Organization"

What do you like best?

There are lot of features that I liked about CS.

e.g Workflow capabilities,

OCC (capture Center),

Rendering

eSign,

Archiveing capabilities,

Record Mangement. There is a huge list of features can be used with CS.

if you just look into the modules mention above there is whole world of processing (Business or Document) can be achieved with those, plus storeing capabilities of CS, ,

What do you dislike?

Support take to long to solve the issue, their repose is quick but solving the issue take all the time in the world.

Some very small bugs cannot be solved as they has to go through developemtn cycle or bug fixing procedure.

Recommendations to others considering the product

This is a great product, companies taking this product litely making a mistake,

This product need a group of expert people to run sucessfully.

This is not one man show.

What business problems are you solving with the product? What benefits have you realized?

Biggest problem that we solved to move all the physical document into CS and applied the rem classification to those document.

Secondaly created Document processing WF to get rid of paper and move into electronic world and monitoring the process of document to have a better control in the process and monitoring

OpenText review by Paola P.
Paola P.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"An instructors point of view."

What do you like best?

As an instructor for this software I find it to be user friendly. I like that we are able to customize the software to our specific needs. I like that we can and bring in blocks of documentation at once.

What do you dislike?

I don't like that it flashes every time we click somewhere. I don't like that we can't really use all the functions due to security issues in the government. I don't like that we are unable to remove some of the menu items that are not in use. I find that it brings confusion to the user and questions why it is still there.

Recommendations to others considering the product

This system ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval.

What business problems are you solving with the product? What benefits have you realized?

This system has allowed us a structure that ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval. It facilitates the identification of important information

Based on a functional classification model.

OpenText review by Alan T.
Alan T.
Validated Reviewer
Review Source

"Next Generation Document Management System"

What do you like best?

Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes.

What do you dislike?

OpenText is an expensive solution driven by the need for compliance standards.

Recommendations to others considering the product

For those who require strict compliance standards.

What business problems are you solving with the product? What benefits have you realized?

Document management with compliance focus.

OpenText review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"OpenText Content Server"

What do you like best?

OpenText Content Server covers all of the bases if you are looking for a truly enterprise class document management system. The system provides tight security control, extensive auditing and version controls, and fully support document retention schedules. The system is easy to use when configured properly and scales to very high workloads. The system can be architected as a distributed system with remote cache servers allowing a single URL domain name which serves the entire system. One great feature is that every item (document, folder, other) can be easily accessed if you know its unique ID number in the system, or a nickname that it has been given.

What do you dislike?

The support costs are rather high when compared to newer offerings. While the system nails document management, I would not consider it a collaboration platform. I would also not consider using it as a development platform.

What business problems are you solving with the product? What benefits have you realized?

Centralized document storage and collaboration across the enterprise.

OpenText review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Review Source

"OT Content Server 10"

What do you like best?

The very best feature is the data ID on every item in the system, let you validate you are looking at the right item. Link won't break when altering the title, moving or updating the item. Workflow is the next coolest thing been using them for the last 20 years and they are extremely stable.

What do you dislike?

It's appearance out of the box and the fact regular content server doesn't have a calendar.

Recommendations to others considering the product

It's a very stable environment and the open API allows access by other software platforms

What business problems are you solving with the product? What benefits have you realized?

Locations utilizing workflow for management of change, document approval, etc. As long as the workflow is not deleted you can always get back to it using the data id.

OpenText review by Administrator
Administrator
Validated Reviewer
Review Source

"Smooth Procure-to-pay process"

What do you like best?

The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents.

What do you dislike?

The limitations on how many roles that a document can be routed to.

Recommendations to others considering the product

Make sure that you go through every possible exception to ensure that proper routing is ensured, also always have the option to send a document back to the processor for accounts payable.

What business problems are you solving with the product? What benefits have you realized?

Less human interaction and higher accuracy within the procure-to-pay area.

OpenText review by Terry D.
Terry D.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Strong Solution for the Enterprise ! "

What do you like best?

As one of SAP largest go-to ECM patrners, I can fully attest to the very strong ECM solution that OpenText brings to the table. I like their UI, their ability to integrate with SAP (and other leading platforms), along with the strong technical skill of people support surrounding their product lines. I have been exposed to other OpenText products as well, such as Portal Site Manager and Portal Content Manager that have strong ties to ECM...the integration you get OOTB with OpenText is amazing. It's literally "point & click" you way to the solution you need!

What do you dislike?

Some of the solutions can be a bit expensive, but I believe OpenText is for the most part, highly competitive on pricing and can get the solution "in the ballpark" of where you need it to be.

Recommendations to others considering the product

Highly recommend

What business problems are you solving with the product? What benefits have you realized?

From my experience as a Solutions Manager, I have used OpenText to help provide additional functionality to my customers, particularly in the area of Site Management and Content Manager. The UX is very amazing and simple to use, which reduces customer deployment times, increases ROI and provides for a great LOB solution, no matter what area of business function you are in. Other problems that OT ECM solves is complexity...many organizations do not have a content strategy. OT ECM solves this problem, as having a content strategy has it's roots in solving many other business issues, such as IT Compliance and Security.

OpenText review by Administrator in Government Administration
Administrator in Government Administration
Validated Reviewer
Verified Current User
Review Source

"An excellent product, but complicated to maintain"

What do you like best?

The document management software is really good, allowing us to set and manage document lifecycles. The project management module is also very helpful. Opentext tech support is very good.

What do you dislike?

Maintenance of the indexing servers and file servers is quite complicated. The ECM everywhere module requires lots of setup, and a simple upgrade is a very long process.

Recommendations to others considering the product

Use tech support to implement, take the time to do it right!

What business problems are you solving with the product? What benefits have you realized?

Document management, project management.

OpenText review by Frank W.
Frank W.
Validated Reviewer
Review Source

"Reliable with friendly user interface"

What do you like best?

It stable reliable and has an interface that's very user friendly and easy to use

What do you dislike?

The cost involved. It's one of the most expensive ECM solutions in the market.

What business problems are you solving with the product? What benefits have you realized?

Document storage, collaboration and compliance

OpenText review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Easy to use, quick to learn and intuitive."

What do you like best?

My experience with the OpenText Web Content Management and Records Management is that both applications were inuitive and very easy to use and learn even if you no formal training was provided.

What do you dislike?

My experience with the web content management system was that it was not compatible with all types of browsers. Not all organisations are able to continually upgrade their browsers due to various reasons for that particular organisation.

Recommendations to others considering the product

Spend the time with the OpenText ECM consultants to relay your requirements to ensure all your needs are met.

What business problems are you solving with the product? What benefits have you realized?

The benefits realised was the ease and speed at which web content could be published (sometimes with users with very limited technical knowledge). For records management the audit trail provides huge benefits on who and when documents were used, edited and deleted.

OpenText review by Maria R.
Maria R.
Validated Reviewer
Review Source

"OpenText ECM User"

What do you like best?

What I like about Opentext is how easy it makes the flow of information between the company. It allows users to access the active members to information from the computer, or mobile web. It allows add security.

What do you dislike?

What I like least is what it takes to create a custom version

What business problems are you solving with the product? What benefits have you realized?

To which helps us OpenText is to create, control and maintain the content of the page.

OpenText review by Internal Consultant in Oil & Energy
Internal Consultant in Oil & Energy
Validated Reviewer
Review Source

"Review of Livelink ECM 9.7.1 (Author: Marcus Leja, B.Eng., MLIS, ERMm)"

What do you like best?

A usable, scalable full-service enterprise content management solution addressing these critical business needs:

1) Document Creation & Control-

2) Records Management

3) Digital Media Management

4) Engineering Drawing Management

5) Physical Object Management

6) Legal Discovery & Support

7) Content Security & Personal Information Protection

All of the OpenText Livelink ECM 9.7 modules are top-tier in functionality and usability by both basic and advanced user communities.

OpenText is a top-tier vendor in offering industry professional support with respect to organizational client issues involving document / records / information management. Their professional support is deeper than just technical implementation delivery.

What do you dislike?

1) Cost. This is one of the most expensive ECM solutions in the enterprise space and only delivers enough business value for cost to those in large organizations (500+ employees).

2) Small pool of ECM client services solution providers who are officially authorized to provide OpenText deployment and administration services to end-user communities. It's not easy for end-customers to find consulting firms with official Livelink / Content Server certifications.

3) OpenText hasn't fully yet realized the organizational change management requirements beyond technical delivery for the proper organizational adoption of their enterprise products. Their client solutions teams typically do a great job getting the product up and running for customers, but don't do a great job helping them work through the cultural change of unified information management within their organization.

4) Not enough direct industry presence in major customer locations throughout North America (i.e. not just Ontario and California).

Recommendations to others considering the product

The OpenText ECM software platform provides the tools the electronic content management community needs with a user experience your business customers will adopt. OpenText, as a vendor, is very stable and well-capitalized. However, this solution suite is not the cheapest in the market, by far. Evaluate your enterprise information management program requirements well, and where your organization will see true value for money. Purchase an ECM solution based upon those needs, and the trust you place in your software vendor.

What business problems are you solving with the product? What benefits have you realized?

1) Records Management: records lifecycle automation and bulk content migration / logged deletion according to defined records retention schedules based upon ISO 15489 principles. Could not cost-effectively implement this RM Program requirement using previous enterprise software tools. This effort applies to both physical and electronic records.

2) Document Control: integration of engineering document control activity with a centralized electronic records repository, to unify execution of information management policy and program tasks across the organization and through multiple internal stakeholder communities.

3) Physical Objects Management: managing inventories and circulating content from physical records collections stored at third-party records centers.

4) eDiscovery: Flagging, locking down, and distributing to identified parties electronic documents due for use within legal dispute resolution.

5) Personal Information Protection: Providing enterprise compliance with Canada's Personal Information Protection and Electronic Documents Act for personally-identifying Canadian business content, while also complying with the U.S. PATRIOT Act for U.S.-sourced business data.

OpenText review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Great for most things - but sometimes you need to get your hands dirty with bespoke development"

What do you like best?

OT ECM is a real jack of all trades - and also a master of a lot of them too! Flexible to suit most requirements and industries. Additional modules enhance its power and configuration is straight forward and intuitive.

What do you dislike?

Configuration of Livelink/ CS10 gets you far - but only to a point. Most projects I have implemented have required a high degree of bespoke customisation/ development via EWS.

Live/ Web reports are not for those seeking a serious reporting tool. Workflow can be tetchy!

Recommendations to others considering the product

Great product suite, helpful accounts and support team

What business problems are you solving with the product? What benefits have you realized?

Document management, case management, records management, scanning, forms, workflow, reporting, Extended ECM and VIM (SAP)

Benefits = faster transaction times, better content data quality, process improvement and control

OpenText review by Guy P.
Guy P.
Validated Reviewer
Review Source

"Complexe tool but huge possibilities"

What do you like best?

The product have strong Record management module and also allow us to manage physical object

What do you dislike?

It is difficult to customize the user interface. You need to learn a proprietary script language (Oscript) is you want to change system behavior

Recommendations to others considering the product

Do a top down change management process. You need high management endorsement as deploying any ECM require cultural change as you would do for an ERP (SAP) or any enterprise system

What business problems are you solving with the product? What benefits have you realized?

We ahve been using this product for 10 years and we are management our information management and doing our recordkeeping management

OpenText review by Administrator in Package/Freight Delivery
Administrator in Package/Freight Delivery
Validated Reviewer
Verified Current User
Review Source

"Review of Livelink ECM 10 appilcation"

What do you like best?

Ease of use and administration of the suite

Simple, intuitive and good looking interface

Versatile through use of core product

What do you dislike?

Some of the nice-to-have features come as extra modules (at a high extra cost!)

Recommendations to others considering the product

Standard practice for us is to remain

What business problems are you solving with the product? What benefits have you realized?

We have solved problems in a number of areas of this business, from Contract Management to Major Accounts transaction tracking as well as other big projects within the business. This product has become the go-to choice for all of the document management solutions needed within the company.

OpenText review by Consultant in Hospital & Health Care
Consultant in Hospital & Health Care
Validated Reviewer
Review Source

"Vignette CSM"

What do you like best?

It was set up for us by Consultants approx 8 yrs ago.

What do you dislike?

it was relatively clunky to use and not very intuitive at the time. Add-ons were pricey so we weren't able to take advantage of all the bells and whistles we saw in training.

Recommendations to others considering the product

shop around to see if OpenText meets your needs

What business problems are you solving with the product? What benefits have you realized?

we moved to Adobe

OpenText review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"ECM "

What do you like best?

User friendly and makes job easier by having Various options available

What do you dislike?

Inability to personally edit a service once input.

Recommendations to others considering the product

Easy to personalize to business needs and services provided as well as keeping a large client database.

What business problems are you solving with the product? What benefits have you realized?

Provides an option for date of service as well as location for a case note.

OpenText review by Consultant in Media Production
Consultant in Media Production
Validated Reviewer
Verified Current User
Review Source

"VCM"

What do you like best?

Vignette API access is brilliant, you can access data from CDS and present it to whatever front end you wish.

What do you dislike?

1. VCM is quite flaky in terms of bulk publishing

2. End point failure is very common in VCM which stacks up the content in the queue until manually clearing the queue. However vignette support's provide a sql script which needs to run against delivery databases to bring the VCM publishing endpoints back in the healthy state

What business problems are you solving with the product? What benefits have you realized?

Multi Site deployment using VCM/Portal and DPM

OpenText review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"CLM Of OpenText "

What do you like best?

Good bundle of products such as content lifecycle management, records management

What do you dislike?

Requires strong technical and knowledge

Recommendations to others considering the product

Good for records management , not easy for ECM

What business problems are you solving with the product? What benefits have you realized?

Records management , ECM

OpenText review by Consultant in Biotechnology
Consultant in Biotechnology
Validated Reviewer
Review Source

"Great product with small bugs"

What do you like best?

My experience with the OpenText is from security point of view.

easy to use and teach to end users

What do you dislike?

Does not work on all platforms. (firefox, chrome)

Difficult to maintain the flow

Recommendations to others considering the product

AP support is very slow on this issue. For one issue it took 3 months to identify list of SNOTES needed

What business problems are you solving with the product? What benefits have you realized?

We are using for archiving too and it works great.

Very easy for end users to use

OpenText review by Consultant in Oil & Energy
Consultant in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Great ECM Product for Medium and Large Enterprise"

What do you like best?

Records Management, Robust Security Model

What do you dislike?

Outdated Interface, Slow Performance in some situations

What business problems are you solving with the product? What benefits have you realized?

Single Source of Truth, Document Governence

Kate from G2 Crowd

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