OpenText ECM

(21)
3.6 out of 5 stars

OpenText provides solutions in the core Enterprise Information Management (EIM) categories of ECM, BPM, CEM, Information Exchange, and Discovery.

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OpenText review by <span>Pablo G.</span>
Pablo G.
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Complete ECM Suite

What do you like best?

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities.

What do you dislike?

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies.

What business problems are you solving with the product? What benefits have you realized?

Content and Archive management with more than 500,000,000 docs (aprox. 200Tb) from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium) time less than 1 sec.

Collaborative systems to several intranet's deployments all around the company with more 125000 users.

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OpenText review by <span>Jason V. T.</span>
Jason V. T.
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Organic
Reviewed On

Only standard enterprise-grade content management features at a very high premium cost

What do you like best?

The UI/layout is a bit more usability-friendly as compared to other ECM products in the market, but the core features are pretty much run of the mill and not really distinct from the rest of the ECM/DCM players out there.

What do you dislike?

Their product support is very passive and slow to respond to customer queries and requests for extended support. Their SLAs for support tickets tend to lag for days before any significant feedback/analysis is provided. A lot of their out-of-the-box features will only address 60% to 70% of your organization's core business ECM requirements and when you request even consultation on how to expand the features (or even explore configuration/customization), they would already state that this is out of scope and would upsell you to pay additional premiums for these. To be more specific, in terms of detailed layering of user permissions to access certain content, managing access for internal and external users...the out of the box features of OpenText are quite limiting and getting the features to handle special use-cases unfortunately require configuration that can only be addressed by tech support (services at cost). There were also lack of available trained/learned professionals who can provide internal/contracted support.

Recommendations to others considering the product

Won't really recommend it. Too costly, too limiting and not enough trained resources available to support

What business problems are you solving with the product? What benefits have you realized?

It only solved basic, high level enterprise content management requirements but as to the deeper, more granular use cases of our requirements, it didn't really address them with the out of the box features. Our organization had to shell out hundreds of thousands of $$ to extend the capabilities of the ECM solution.

What Enterprise Content Management (ECM) solution do you use?

Thanks for letting us know!
OpenText review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Ugh, Best in Moderation

What do you like best?

The audit feature is probably the best feature of ECM (which most programs have already). This feature shows you who has accessed, downloaded, and viewed certain files / folders. Their desktop application is also a great feature, allowing you to drag and drop files into ECM. The best way to re-organize files is through the ECM desktop application.

What do you dislike?

Security in terms of adding and removing privileges is terrible. Part of this is due to the setup of our current environment. If you want to update permissions for a specific folder, you have to push those privileges down to all files, which in some cases can take hours. When you attempt to push these permissions, a window pops up which cannot be closed or it'll stop updating permissions.

The groups in ECM don't make that much sense either. SharePoint has the right idea with groups. When I create a group, I should be able to enable users to create folders under that group. I shouldn't need special permissions to create folders.

Lastly, moving files is a pain. It's a difficult experience to re-organize files and folders. If you don't have the desktop application installed, it is not worth attempting to do. Drag and drop feature doesn't always work and sometimes ECM just fails to upload files with no error. Multiple people attempting to edit files, doesn't work. Multiple copies of the same files will show up sometimes.

Recommendations to others considering the product

Review other solutions before going with ECM.

What business problems are you solving with the product? What benefits have you realized?

New fileshare system integrated with SAP.

OpenText review by <span>Murad G.</span>
Murad G.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

İf it's integrated well, it will pay-off. But God save you, if it is not.

What do you like best?

Minimizing paper stuff, faster document loading, reduce the risks associated with human factor, time and financial saving, storing all documents in easy-accessible way.

What do you dislike?

Integration. Takes a hell of a time. And its hard to train people who works with it.

Sometimes loading takes more time, even if there are no problems with server and etc.

What business problems are you solving with the product? What benefits have you realized?

The main business problem. Document automation. You don't have to run with papers all around

OpenText review by <span>Mohammed R.</span>
Mohammed R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Experient CS fror you Organization

What do you like best?

There are lot of features that I liked about CS.

e.g Workflow capabilities,

OCC (capture Center),

Rendering

eSign,

Archiveing capabilities,

Record Mangement. There is a huge list of features can be used with CS.

if you just look into the modules mention above there is whole world of processing (Business or Document) can be achieved with those, plus storeing capabilities of CS, ,

What do you dislike?

Support take to long to solve the issue, their repose is quick but solving the issue take all the time in the world.

Some very small bugs cannot be solved as they has to go through developemtn cycle or bug fixing procedure.

Recommendations to others considering the product

This is a great product, companies taking this product litely making a mistake,

This product need a group of expert people to run sucessfully.

This is not one man show.

What business problems are you solving with the product? What benefits have you realized?

Biggest problem that we solved to move all the physical document into CS and applied the rem classification to those document.

Secondaly created Document processing WF to get rid of paper and move into electronic world and monitoring the process of document to have a better control in the process and monitoring

OpenText review by <span>Paola P.</span>
Paola P.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

An instructors point of view.

What do you like best?

As an instructor for this software I find it to be user friendly. I like that we are able to customize the software to our specific needs. I like that we can and bring in blocks of documentation at once.

What do you dislike?

I don't like that it flashes every time we click somewhere. I don't like that we can't really use all the functions due to security issues in the government. I don't like that we are unable to remove some of the menu items that are not in use. I find that it brings confusion to the user and questions why it is still there.

Recommendations to others considering the product

This system ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval.

What business problems are you solving with the product? What benefits have you realized?

This system has allowed us a structure that ensures that information is identified and organized within a logical, systematic arrangement. It allows related information to be kept together under the relevant business area and processes for quick access and retrieval. It facilitates the identification of important information

Based on a functional classification model.

Kate avatar
Kate from G2 Crowd

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