What do you like best?
A usable, scalable full-service enterprise content management solution addressing these critical business needs:
1) Document Creation & Control-
2) Records Management
3) Digital Media Management
4) Engineering Drawing Management
5) Physical Object Management
6) Legal Discovery & Support
7) Content Security & Personal Information Protection
All of the OpenText Livelink ECM 9.7 modules are top-tier in functionality and usability by both basic and advanced user communities.
OpenText is a top-tier vendor in offering industry professional support with respect to organizational client issues involving document / records / information management. Their professional support is deeper than just technical implementation delivery.
What do you dislike?
1) Cost. This is one of the most expensive ECM solutions in the enterprise space and only delivers enough business value for cost to those in large organizations (500+ employees).
2) Small pool of ECM client services solution providers who are officially authorized to provide OpenText deployment and administration services to end-user communities. It's not easy for end-customers to find consulting firms with official Livelink / Content Server certifications.
3) OpenText hasn't fully yet realized the organizational change management requirements beyond technical delivery for the proper organizational adoption of their enterprise products. Their client solutions teams typically do a great job getting the product up and running for customers, but don't do a great job helping them work through the cultural change of unified information management within their organization.
4) Not enough direct industry presence in major customer locations throughout North America (i.e. not just Ontario and California).
Recommendations to others considering the product
The OpenText ECM software platform provides the tools the electronic content management community needs with a user experience your business customers will adopt. OpenText, as a vendor, is very stable and well-capitalized. However, this solution suite is not the cheapest in the market, by far. Evaluate your enterprise information management program requirements well, and where your organization will see true value for money. Purchase an ECM solution based upon those needs, and the trust you place in your software vendor.
What business problems are you solving with the product? What benefits have you realized?
1) Records Management: records lifecycle automation and bulk content migration / logged deletion according to defined records retention schedules based upon ISO 15489 principles. Could not cost-effectively implement this RM Program requirement using previous enterprise software tools. This effort applies to both physical and electronic records.
2) Document Control: integration of engineering document control activity with a centralized electronic records repository, to unify execution of information management policy and program tasks across the organization and through multiple internal stakeholder communities.
3) Physical Objects Management: managing inventories and circulating content from physical records collections stored at third-party records centers.
4) eDiscovery: Flagging, locking down, and distributing to identified parties electronic documents due for use within legal dispute resolution.
5) Personal Information Protection: Providing enterprise compliance with Canada's Personal Information Protection and Electronic Documents Act for personally-identifying Canadian business content, while also complying with the U.S. PATRIOT Act for U.S.-sourced business data.