What do you like best?
Ease of use for reporting and for the users.
What do you dislike?
On your "Check out what's new with OpinionLab!", none of those features are clickable. I spent a bit of time looking for those features, but some of them I couldn't find.
It'd be nice if they took me right to those features.
Recommendations to others considering the product
I would say that is anyone wants to get better feedback from their users they should consider switching to OpinionLab. We've received great user feedback about items on the site that aren't working, as well as things we can add/remove to improve the user experience.
Not part of the recommendation, but I just wanted to point out that I wasn't involved with the pricing so I don't have any insights into that.
What business problems are you solving with the product? What benefits have you realized?
We're getting a lot of insights about things that are broken, when people can't find items on our site, and quite a few on the delivery service.