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OpinionLab

3.8
(11)

Our patented feedback solutions deliver customer insights you can act on: improving the bottom line and impacting customer experience

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OpinionLab Reviews

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Showing 12 OpinionLab reviews
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OpinionLab review by Kevin D.
Kevin D.
Validated Reviewer
Verified Current User
Review Source

"UX Specialist Looking for Insights"

What do you like best?

Ease of use for reporting and for the users.

What do you dislike?

On your "Check out what's new with OpinionLab!", none of those features are clickable. I spent a bit of time looking for those features, but some of them I couldn't find.

It'd be nice if they took me right to those features.

Recommendations to others considering the product

I would say that is anyone wants to get better feedback from their users they should consider switching to OpinionLab. We've received great user feedback about items on the site that aren't working, as well as things we can add/remove to improve the user experience.

Not part of the recommendation, but I just wanted to point out that I wasn't involved with the pricing so I don't have any insights into that.

What business problems are you solving with the product? What benefits have you realized?

We're getting a lot of insights about things that are broken, when people can't find items on our site, and quite a few on the delivery service.

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OpinionLab review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Review Source

"Give your customers a voice!"

What do you like best?

OpinionLab is a very valuable way to collect passive feedback from a digital product user in a simple unobtrusive manner. It can be easily implemented by most areas of the organization and can help direct new product development. Opinionlab also offers various methods for extracting real-time voice of the customer feedback during product launches, releases or other critical time-frames to assist with product review.

What do you dislike?

The only downfall I found is that the initial on-boarding process is a bit clunky. The configuration required additional assistance from their technical team. Standard deployment survey templates are a bit limited for customization and some of the reports are a bit outdated.

What business problems are you solving with the product? What benefits have you realized?

It is a very easy reporting interface and has helped me provide my lead team and other managers automated reports.

What Enterprise Feedback Management solution do you use?

Thanks for letting us know!
OpinionLab review by Lisa P.
Lisa P.
Validated Reviewer
Review Source

"So far so good"

What do you like best?

Can't really say a whole lot at this time. Things have slowed down and I haven't put as much effort into my business or surveys lately. I would recommend OpinionLab as it is very user friendly and simple to use.

What do you dislike?

There is nothing I can say that I dislike at this time. I am happy with how things are and what I am using.

What business problems are you solving with the product? What benefits have you realized?

Currently not facing any problems to solve with OpinionLab. Things are slow and I haven't used the program as much as I would like.

OpinionLab review by Consultant in Writing and Editing
Consultant in Writing and Editing
Validated Reviewer
Review Source

"Great for improving customer relationships"

What do you like best?

Great for measuring market sentiment for a brand or product in real time. I love the centralized, targeted feedback in a single place.

What do you dislike?

All of the options can be a little overwhelming! It's hard to know where to start when you first sign up.

Recommendations to others considering the product

Make sure you set aside time to figure out how to best use it. You can't just jump right in. This tool has a ton of features and gives you AMAZING feedback for where you are falling short, but you need proper training to take full advantage of the features.

What business problems are you solving with the product? What benefits have you realized?

The business problem being solved is knowing exactly what customers (and potential customers) think about a product overall and within each stage of the decision/buying process.

OpinionLab review by Enzo C.
Enzo C.
Validated Reviewer
Review Source

"Un valido sistema per la raccolta di recensioni."

What do you like best?

Ho provato tantissimi programmi per la gestione opinioni clienti ma opnionlab mi ha colpito per la sua facilita' d'uso impressionante! Ho conosciuto opinionlab tramite Staples che se ne serve e ho deciso di provare anchio questo programma!

What do you dislike?

Il sistema di integrazione in tutti i siti non è il massimo. Occorre poi una completa traduzione nelle altre lingue principali. Nel mercato oggi ci sono tantissimi programmi che offrono la raccolta feedback , opinioni e recensioni. La concorrenza è davvero agguerrita' in questo settore!

Recommendations to others considering the product

Provate la versione demo per vedere l'efficacia del programma!

What business problems are you solving with the product? What benefits have you realized?

Tanti programmi di raccolta feedback non hanno un ottima gestione mobile. Invece opinion lab riesce ad essere al top nel settore mobile. I clienti rimangono davvero soddisfatti nell'approccio con questo sistema tramite piattaforma mobile.

OpinionLab review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"Long time customer"

What do you like best?

Easy to configure comment cards, feedback is sent in a very concise daily email, works on both app and web, good for enterprise companies.

What do you dislike?

Service is not the same since acquisition by Verint, so buyer beware. It's not as easy to get changes made, or get any consulting time.

What business problems are you solving with the product? What benefits have you realized?

Need actionable feedback to identify website and app problems

OpinionLab review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"OpinionLab- good if you put in the effort"

What do you like best?

I liked the availability of using different question types within the same survey. It was nice to be able to rate something, select a check box, and have an open-ended response in the same pop-up.

What do you dislike?

I wasn't crazy about the lack of customizing of the tool itself. We wanted to have it more branded for a more seamless user experience.

Recommendations to others considering the product

I used this product about three years ago, so can only speak to the product offerings at that time. We eventually moved off of this platform due to cost and misalignment of use case. If you are looking for consistent, in-depth feedback or customer service deflection, I do think OpinionLab would be a viable option. For more quick user feedback and testimonial gathering, I would go for one of the several freemium models out there.

What business problems are you solving with the product? What benefits have you realized?

We were trying to provide a place for general user feedback and for testimonial collection. It was useful for the purpose, but we were not using it enough to justify the high cost. Our OpinionLab rep constantly reminded us of upgrades (almost too pushy at times), but we could not spent the time and resources to use the tool to it's highest capacity.

OpinionLab review by Consultant in Design
Consultant in Design
Validated Reviewer
Verified Current User
Review Source

"Opinion Lab Rocks"

What do you like best?

Ease of use and understanding data and being able to sort and filter based on reviews

What do you dislike?

Some of the interface look and feel seem rough

Recommendations to others considering the product

Robust collection tool for gathering customer feedback

What business problems are you solving with the product? What benefits have you realized?

Gathering data to gain insights to fix items in production or modify to help consumers find items easier

OpinionLab review by Andre G.
Andre G.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Event driven comment card"

What do you like best?

OpinionLab's customer support has been instrumental when applying their Event driven comment card solution to our companies customer facing and internal sites.

What do you dislike?

Initial configuration process, it doesn't always go smoothly and require further assistances from the Technical team.

What business problems are you solving with the product? What benefits have you realized?

Well using the platform allows us to capture what people are saying about our services and site from a high level prespective, also drill down to specifics needs from our user base to provide a better experience in the future.

OpinionLab review by Consultant in Accounting
Consultant in Accounting
Validated Reviewer
Review Source

"Opinion Lab Review"

What do you like best?

I like that the interface is easy to use.

What do you dislike?

There is nothing I dislike about Opinion Lab.

Recommendations to others considering the product

It is a great tool to use with an easy to understand interface and great customer support if and when any issues raise.

What business problems are you solving with the product? What benefits have you realized?

Given a lot of changes happening at my client site, OpinionLab helps us define the best requirements for future enhancements.

OpinionLab review by Administrator in Legal Services
Administrator in Legal Services
Validated Reviewer
Review Source

"Excellent analytics"

What do you like best?

It gives customers a voice based on their customer experience, and allows you to respond to their concerns

What do you dislike?

Not much at this point, still in the testing phase

Recommendations to others considering the product

Take a good look at it, and compare it with other analystics

What business problems are you solving with the product? What benefits have you realized?

Better than iPerceptions.com‎

OpinionLab review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Prevalent, and easy to use."

What do you like best?

My experience only allows me to review OpinionLab as a user, but I've seen and used it on dozens of websites. The experience is seamless.

What do you dislike?

As a user, there's not much I don't dislike. Unfortunately, not every website implements OL well, I think. Quite often, it's buried at the bottom of the page.

Recommendations to others considering the product

As an end-user / potential opinion-giver, OL is fairly simple, and worth a look for your VoC efforts.

What business problems are you solving with the product? What benefits have you realized?

I can imagine that businesses that use OpinionLab are trying to get "Voice of the Customer" (or VoC)-type of feedback from site visitors.

Kate from G2 Crowd

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* We monitor all OpinionLab reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.

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