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OpsGenie

OpsGenie

4.6
(82 reviews)
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OpsGenie is an alerting and on-call management solution for dev & ops teams that provides the tools needed to design rich and actionable alerts, manage on-call schedules & escalations, and ensure that the right people are notified at the right time, using multiple notification methods.

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OpsGenie Reviews

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OpsGenie review by Gabriel P.
Gabriel P.
Validated Reviewer
Verified Current User
Review Source

"Premium support and extreme agile"

What do you like best?

There are two things that I appreciated from the day 1 of the trial: extreme agility and premium support. The guys are almost always available for a live chat and helpful with answers. And if there is a bug in the product that you discover, sometimes they will ask you in 2 hours to try again because they fixed it. Isn't that great? Moreover they also take feature requests into account in their planning.

What do you dislike?

OpsGenie doesn't have (yet) an on-premise version. Many companies (like my current one, would be even bigger customers if OpsGenie would offer an on-premise version (like, for example, many Atlassian tools). And this is due to regulatory constraints. There are 2 things that are not optimal in the UI: the autocompletion in search fields (alert or user search) and the search queries could be a bit more diverse (i.e. more operators).

Recommendations to others considering the product

Great that they offer now both an EU and an US datacenter (but watch out where you are creating your account). Setup and administration for a large organisation (>100 users) can be done with no pre-existing knowledge in days.

What business problems are you solving with the product? What benefits have you realized?

OpsGenie offered us of-the-shelf alerting and basic monitoring (using heartbeats). This was of great value to us because we could theoretically go live form day 1.

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OpsGenie review by Joe C.
Joe C.
Validated Reviewer
Review Source

"Well rounded product"

What do you like best?

Like the seamless nature of the tool between web and mobile UI. Very configurable for routing, scheduling, rules etc

Love the integrations with other platforms too - we use a lot of them.

What do you dislike?

Nothing specific to report here aside from perhaps the fact that it is a bit of a learning curve to tune some of the queries to get exactly what we need on the Alerts screen.

Recommendations to others considering the product

Ensure that the current platforms you are invested in play nice with their integrations to OpsGenie so that you dont invest in a platform that requires lots of custom work.

Look to limit it to the bare minimum of staff to avoid the license costs for users who will only look at the tool occasionally.

What business problems are you solving with the product? What benefits have you realized?

Getting the burning issues to the right team members to address. We have been able to filter the noise out and only get what is really valuable alerting.

The ability to use this to manage our on-call capability has been great.

What Incident Management solution do you use?

Thanks for letting us know!
OpsGenie review by Patrick S.
Patrick S.
Validated Reviewer
Verified Current User
Review Source

"Easy to Use On Call Management At A Great Price"

What do you like best?

I like all of the out of the box integrations that work with other products without much configuration.

What do you dislike?

I struggled to find something I actually don't like. My biggest complaint is their alerting can come from a huge range of telephone numbers, so making OpsGenie was difficult until I found a vCard they provide with all contact numbers.

Recommendations to others considering the product

I'd recommend starting out in one of the lower priced tiers, if not the free one. The plans pack in a lot of features and you might not need all of the bells and whistles available.

What business problems are you solving with the product? What benefits have you realized?

We needed a solution to manage our on call scheduling and routing of alerts to the appropriate person. OpsGenie solved both problems easily.

OpsGenie review by Ryan G.
Ryan G.
Validated Reviewer
Verified Current User
Review Source

"Good product and can't wait to see what it grows into."

What do you like best?

With Ops Genie I like the versatility and the reliability that is available with the product. Being a company that has global support benefits very well to the many numbers and ticket lines that are available.

What do you dislike?

I am not a fan of the setup that is required for some of the interfaces. Some aspects seem repetitive. Also at time the support time is shown to be a few minutes but can take hours to hear from a support team member even if it is a quick question or an easy issue to resolve.

Recommendations to others considering the product

Continue to accept and develop features users request.

What business problems are you solving with the product? What benefits have you realized?

The problem that we are solving with Ops Genie is our previous on call service would always drop calls and the reliability was terrible. Along with not being able to easily change the schedule for our team with out having to pay extra. With Ops Genie we have found solutions to all of our previous issues and we also have found that we can use it to forward our service box into tickets for our various support teams.

OpsGenie review by Kevin B.
Kevin B.
Validated Reviewer
Verified Current User
Review Source

"I use OpsGenie as a Systems Engineer everyday"

What do you like best?

Team based groups, with scheduling timelines and calendars.

What do you dislike?

General alert fatigue, just like with any other monitoring system. Can't live without it and can't stand alerts blowing up notifications when systems go down but let's face it.. it's needed and required.

Recommendations to others considering the product

At least "trial it". It is very feature full and can be as simplified or complex as you make it. The mobile app is also great and offers push notifications. I can get important alerts via email, sms, call, push notification, etc. It is all around a very good product and i would have a hard time telling someone to not at least try it out for their self.

What business problems are you solving with the product? What benefits have you realized?

Automated "Scheduled" On-call Rotations, Engaged Monitoring, Team Setup, Awesome Integrations as well. Proper teams (such as network engineering or systems engineering teams) can be held responsible for the alerts they acknowledge or miss for that matter. Without OpsGenie I would not get woken up in the middle of the night when i really needed to be. We're also able to maintain complete control without hosting it on-premise as well.

OpsGenie review by Julien C.
Julien C.
Validated Reviewer
Verified Current User
Review Source

"Nice application for managing On call schedules and live alarming"

What do you like best?

Easiness of configuration

Very nice and intuitive GUI

Quick ack all/close all feature for fast reaction

Nice sales/support contact

The testing period is very great. It really lets you the time to validate a PoC with your notification system as well as verifying that all previous solution features can be matched within this new product.

What do you dislike?

Just email integration might be extended to analysing the content of the mail more specifically.

For example,

If a mail contains several "Parameter : values ", being able to tag them more precisely into metadata would be helpful.

Recommendations to others considering the product

Start trying implementation with the testing period to verify its fits your business need and the right connectors are present.

The list of connectors is already quite complete and the help is very instructive to perform the implementation.

The integration is very easy and the inside workflow is very clear.

What business problems are you solving with the product? What benefits have you realized?

24/7 on call schedule - Direct information sent to an sys administrator, replacing a real operator in front of the screen. The right information is sent directly to the right people with the proper escalation to respect service level agreements.

OpsGenie review by Joshua W.
Joshua W.
Validated Reviewer
Verified Current User
Review Source

"OpsGenie serves as a critical tool vastly improve escalation management increasing system stability"

What do you like best?

I like that OpsGenie has a wide array of 3rd party integrations including Slack. The Slack integration has vastly improved awareness outside of the Engineering organization to critical issues by feeding the issues into a channel that key stakeholders can be a member of. Being able to tailor different escalations for different channels means that we can reduce "spam" messages and drive critical information to intended audience.

What do you dislike?

I feel that the rotation and configuration UI is a bit clunky. I find myself jumping back and forth multiple times to find where I can set members of a team versus setting the escalation policy. The overall flow just doesn't seem intuitive.

What business problems are you solving with the product? What benefits have you realized?

We are solving critical issue escalation to the key stakeholders via on-call rotations as well as conveying the alerts in Slack so that the organization is aware of key problems. This has helped Customer Support and other teams gain visibility of an issue occurring potentially before a client may even notice so that they can be proactive in assuring clients that we are on top of the product stability and reliability.

OpsGenie review by Jesse B.
Jesse B.
Validated Reviewer
Verified Current User
Review Source

"Best Tool for Incident Management and Alert Aggregation"

What do you like best?

Of all the tools we evaluated, OpsGenie is the most full-featured, while also having one of the best interfaces that I've seen. It supports all the integrations that we need plus some, and has a powerful API that we've used to write several custom integrations. The routing and policy rules are powerful yet easy to understand. And on top of all that, their Support Team has been stellar! They are super quick to answer, knowledgable, and make sure that our questions are resolved every time.

What do you dislike?

I'd love to see a bit more in terms of alert aggregation, possibly a machine learning algorithm which identifies and groups together related alerts. Also, while their new Reports are awesome, there are still a few more report features we'd like to have -- especially surrounding Incidents.

Recommendations to others considering the product

OpsGenie is relatively new to the alerting world (compared to existing competitors), but they seem to be doing a lot of things right! We evaluated about a dozen other services before settling on OpsGenie. They were the best in terms of features AND price. Make sure you consider all of your alerting sources and see which service supports all of them. For us, only OpsGenie fully supported every alert source we had.

What business problems are you solving with the product? What benefits have you realized?

We are using OpsGenie for several reasons:

1. We can collect all alerts in one central location. Before, we were sending a lot of alerts to Slack, but some would also go to email. If we were trying to search through past alerts, it wasn't easy to know where to look. Now we just search in OpsGenie.

2. With all our alerts going to OpsGenie, we can now run reports and see a lot of useful metrics about our alerts.

3. We got a lot of noisy alerts. OpsGenie gives us ways to reduce the noise. In practice, we've seen up to 90% noise reduction with a few simple policies in place.

4. We needed a way to log Incidents and capture the information about them such as resolution time, how the Incident was resolved, etc. We can now do that with OpsGenie Incidents.

OpsGenie review by Matt P.
Matt P.
Validated Reviewer
Verified Current User
Review Source

"New reporting might make this product a home run"

What do you like best?

The app rocks. Less than 3 years ago our IT department was still carrying a physical pager. We had to hand it off every Friday. WHAT A PAIN! Vintage may be cool in clothes and wine but I assure you it was not good when it came to being alerted of a technology challenge.

What do you dislike?

The initial reporting was decent but had some holes. It looks like the new version is far more robust and will likely resolve a few gaps I was filling with a spreadsheet.

Recommendations to others considering the product

Reporting was decent before but the new reporting features are even more robust and make it easy to grade OpsGenie as an A. Customer service is VERY responsive albeit usually by web chat but I prefer that.

What business problems are you solving with the product? What benefits have you realized?

We are a 24/7/365 company but our department runs lean and does not staff overnight or on the weekends. OpsGenie allows us to re-actively cover tech support issues as a team, thus improving quality of life while still meeting business needs.

OpsGenie review by Richard M.
Richard M.
Validated Reviewer
Verified Current User
Review Source

"OpsGenie Alerting"

What do you like best?

The phone application allows us to immediately respond and ack alerts. Escalation policies allow us to route alerts to the appropriate person at the correct level of priority.

What do you dislike?

Some third party products do not integrate well with OpsGenie. There are more PagerDuty integrations available. PagerDuty seems to be a more popular choice but did not meet our requirements. More third party support is needed.

What business problems are you solving with the product? What benefits have you realized?

We have a Zabbix monitoring server which by itself generates a lot of alert fatigue for our on call employees. Using it in conjunction with OpsGenie escalation policies and on call schedules we can mitigate alert fatigue by ensuring that the correct person is alerted at the correct priority level. If the on call person fails to respond, alerts are routed appropriately per our escalation policy.

OpsGenie review by Jon L.
Jon L.
Validated Reviewer
Verified Current User
Review Source

"OpsGenie Transition"

What do you like best?

Transition to OpsGenie, which involved setup of several support teams across multiple business units and multiple state and country local numbers was a breeze. As we continue to expand our 24/7 offerings the ability to setup new users, add new schedules and create new integrations is always smooth.

What do you dislike?

Very little to dislike, some feature requests we have brought to OpsGenie's attention they are happy to hear and consider as future additions to product capabilities.

What business problems are you solving with the product? What benefits have you realized?

Our previous 24/7 call provider was physically staffed and riddled with human error and frustrations. Transitioning our customers to OpsGenie was been refreshing as we have gotten nothing but positive feedback on the ability to connect with us quickly no matter the time of day.

OpsGenie review by Matthew W.
Matthew W.
Validated Reviewer
Review Source

"All you need for on-call"

What do you like best?

Intuitive interface and wide list of integrations and simple API, make this a joy to use. Configuring on call schedules and routing is a breeze, coupled with the simple yet very effective mobile app. You can also go beyond the basic functionality and set up complex rules to make alerting useful and not a noisy mess of false alarms. Price point is competitive and it’s certainly value for money.

What do you dislike?

There is really nothing to dislike; more integrations maybe, but with the Email integration, almost anything can work with OpsGenie.

What business problems are you solving with the product? What benefits have you realized?

Solving noisy and repeating alerts into useful info.

Making on call a joy feather than a chore.

Easily scheduling the on call team and making escalation an effortless event.

OpsGenie review by Adam K.
Adam K.
Validated Reviewer
Verified Current User
Review Source

"Rather have a Genie than a pager"

What do you like best?

The entire system is extremely flexible and easy to customize to our exact needs

What do you dislike?

Some portions of the system are a little confusing on how they will behave when reading descriptions. Namely how escalations and repeat notifications will be handled. Having a KB article with some examples of the workflow might help.

Recommendations to others considering the product

Don't waste your time with other solutions.

What business problems are you solving with the product? What benefits have you realized?

Notifications, escalations and on-call rotations with our various engineer teams. The biggest benefit is giving our staff the ability to customize where they receive their notifications. Some people want email and text, some only want app push, some want phone calls. Letting the staff choose has been amazing and takes that configuration burden off our system admins.

OpsGenie review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Excellent replacement for several other services"

What do you like best?

We eliminated several other services (PagerDuty, Alert Central, and some homebrew monitoring services) by integrating everything within OpsGenie. One of my favorite things about OpsGenie is how many integrations are available out-of-the-box, without requiring a bunch of research in order to perform integration. We also like the fact that it does phone integration, which we use for contacting on-call staff after hours, by forwarding a call queue to the special OpsGenie phone number. In addition, the mobile app for OpsGenie is one of the best alerting apps that I've personally used.

What do you dislike?

There are some issues that we run into when performing searching in logs, though that has been getting better in recent versions.

Recommendations to others considering the product

Definitely use their Support, they've always been super helpful and almost always have an answer to our questions.

What business problems are you solving with the product? What benefits have you realized?

We use OpsGenie to handle alerting from a number of different services all at once, and the customization that is available within each integration ensures that we're only receiving alerts that we care about, and the system automatically ignores things that we don't need to see.

OpsGenie review by Adelle Berzabeth K.
Adelle Berzabeth K.
Validated Reviewer
Verified Current User
Review Source

"All-in-One monitoring system"

What do you like best?

I like the alert escalation process where in you can set thresholds before the alert will be escalated to user higher than you.

I also like the on-call calendar feature where in you can easily see who is currently on-call.

What do you dislike?

Please add heatmap feature soon that way newbies can easily track where the outage is. That would be easier rather than reading the address itself

Recommendations to others considering the product

na

What business problems are you solving with the product? What benefits have you realized?

proper monitoring system. Before the system that we have is just monitoring our devices via ping. Which is helpful but not that much compared when your monitoring system is polling SNMP. With Opsgenie, you can get SNMP and add 'ping only device" depending on your preference.

OpsGenie review by Gerald H.
Gerald H.
Validated Reviewer
Review Source

"Highly recommended service for companies"

What do you like best?

I like how OpsGenie will alert you for a certain amount of time and will alert others in the group if OpsGenie didn't receive an acknowledgement for the original alert.

We have it set up to message the person on call - call the person - then call the manager on duty - then call the whole department.

What do you dislike?

I sometimes think the calendar on the web interface can be more user friendly but I personally don't have any major issues.

What business problems are you solving with the product? What benefits have you realized?

Whenever we have a service go down, internet, a computer system, sever etc. OpsGenie notifies the IT department in a timely matter. The major benefit with OpsGenie compared to others is that when the oncall person does not reply to an alert. The service alerts others who are a part of the IT department, you as a admin user can determine the amount of time it takes to notify the others.

OpsGenie review by Jordi S.
Jordi S.
Validated Reviewer
Verified Current User
Review Source

"Great solution"

What do you like best?

- The easy and flexibility for organising schedules and escalations.

- The mobile app, which can ring an alarm even when I have alarms switched off. I have it with a custom alarm which starts very softly and gets louder and louder over two full minutes: this ensures I won't wake up to a heart attack at night but still hear it if in a noisy environment.

- Ease of integration with AWS CloudWatch.

What do you dislike?

Sorry, I can't think of any serious suggestion for improvement right now. It just works perfectly for me.

What business problems are you solving with the product? What benefits have you realized?

We always notice when something goes wrong in our systems.

OpsGenie review by Cody K.
Cody K.
Validated Reviewer
Verified Current User
Review Source

"Puts Mind at Ease"

What do you like best?

I am a business developer, not a traditional software engineer, and the most common complaint I hear with technologies used by the business is "Why were we not notified that this was down?!?"

It is a night and day difference to be able to tap into ops genie to build monitoring scripts and no longer have to worry about that day in day out!

What do you dislike?

Lack of Customizability to notify certain individuals on a team rather than the whole team with out giving them a separate team account.

Recommendations to others considering the product

Very simple API to tap into and have basic alert monitoring

What business problems are you solving with the product? What benefits have you realized?

Notifications for system downtime

OpsGenie review by Darrin T.
Darrin T.
Validated Reviewer
Verified Current User
Review Source

"Ops Genie Works Well"

What do you like best?

It does one thing, sending alerts to the right person, very well.

The app also is simple to use in high-stress situations. The notification behavior when receiving an alert has enough flexibility that I know I will not miss alerts.

What do you dislike?

I wish that I could make the phone alert ring a longer tone, or alert repeatedly until I acknowledge it. That's a minor gripe though.

Recommendations to others considering the product

Compared to some other vendors, OpsGenie is focused on exactly one job. This has given us a lot of flexibility.

What business problems are you solving with the product? What benefits have you realized?

Setting up an initial on-call rotation to spread responsibility to responding to some cloud services outages.

OpsGenie review by Andy C.
Andy C.
Validated Reviewer
Verified Current User
Review Source

"Easy Integrations and Alert Management"

What do you like best?

OpsGenie's reliability has never been a concern. Alerts are timely and easy to manage.

What do you dislike?

The mobile app continues to show it's age, has numerous UI logic and flow issues that make it cumbersome to navigate. Also... no landscape on iPad... why?

Recommendations to others considering the product

Take the time to create teams and understand how escalations work with schedules. Things can get complex if you don't plan ahead.

What business problems are you solving with the product? What benefits have you realized?

We have thousands of alerts happening every week. The logic in OpsGenie really allows us to cut through the noise, and get only the most critical or actionable alerts directly to the engineer who can work the problem.

OpsGenie review by François W.
François W.
Validated Reviewer
Verified Current User
Review Source

"A great paging app for the modern devops/sysadmin"

What do you like best?

There are a multitude of easy to use options, like the multiple schedules per team, different rotation cycles, easy integration with 3rd party monitoring and alerting platforms.

What do you dislike?

There are slight issues with the Android app but the devs have assured us they are being worked on.

What business problems are you solving with the product? What benefits have you realized?

We needed a way to stop alerting all the staff on every alerts and make sure to deliver alerts on time to the person on call.

We are now able to swap easily on-call shifts and sleep soundly knowing that IF and when opsgenie alerts us it's because our intervention is actually required.

OpsGenie review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Efficient alerting, great support"

What do you like best?

Getting information frim systems to the alerting service couldn’t be simpler yet you still have a powerful logic available that can match any need.

What do you dislike?

The only gap for us is that it’s US centric running on AWS in that region. It’s hardly blocking but if the option to move to the EU would ever become available we’d be keen.

Recommendations to others considering the product

Don’t hesitate to contact their support for any questions you have. I’ve found them responsive and willing to think outside the normal product scope to meet a custom need.

What business problems are you solving with the product? What benefits have you realized?

Alerting On Call teams can be a complex affair especially when dealing with multiple teams. Being able to handle this complexity and no longer requiring a human operator team or service 24/7 where the usefulness is only when an incident occurs, is tremendously cost efficient.

OpsGenie review by Phil A.
Phil A.
Validated Reviewer
Verified Current User
Review Source

"OpsGenie is a no-brainer!"

What do you like best?

I've been an OpsGenie customer for about 2 years now and I've NEVER had a single problem. Everything "just works" as you'd expect. Their support is wonderful. (Every time I've had to contact them it ended up that I was doing something wrong). They're super responsive and very flexible with requests. In additional to everything you'd expect from their product, I'm a huge fan of the Heartbeats feature, the rich notification policy abilities and the vast array of integrations.

What do you dislike?

I literally have nothing to complain about.

What business problems are you solving with the product? What benefits have you realized?

Pager rotation, alerting, Heartbeat monitoring (dead man's switch style)

OpsGenie review by Kristine Nicole D.
Kristine Nicole D.
Validated Reviewer
Verified Current User
Review Source

"The best monitoring system"

What do you like best?

I like the mobile app the most, the interface is simple and so easy to navigate.

The alert notification escalation as well and on-call calendar feature

What do you dislike?

Well OpsGenie don't have a PC-based app, its annoying that we have to open browsers to access it and we all know browser nowadays consumes so much memory which slows down our PC.

Recommendations to others considering the product

Best monitoring software, cheap compared to others :)

What business problems are you solving with the product? What benefits have you realized?

Device outages. OpsGenie keeps us updated of any devices in our network that's unreachable. In that way we can troubleshoot it ASAP before anyone complains.

OpsGenie review by Saikiran K.
Saikiran K.
Validated Reviewer
Verified Current User
Review Source

"Opsgenie is a better application for checking the ON call rotation policy"

What do you like best?

We can swap our On call with our peers in a team. We can check the issue very easily whoever is in ON call.

What do you dislike?

Everything looks fine,but there should be a swapping option which is used to swap ON call with other members in a team

What business problems are you solving with the product? What benefits have you realized?

Every ongoing issue which is coming i outlook is seen in Opsgenie which is very helpful. We can install the app in our handset and get the alert any where at anytime with its notification.

OpsGenie review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Changed the way we do Ops"

What do you like best?

The simplicity of setting up integrations and the analytical reports. The support desk is great as well, always get back to me very fast and resolve issues.

What do you dislike?

Some issues with the apps, users are unable to allow OpsGenie to override do not disturb but i think this is more of an OS security issue. This seems to vary between Android versions and apple

Recommendations to others considering the product

Try out the free trial and make use of Support to get things setup the way you want.

What business problems are you solving with the product? What benefits have you realized?

OpsGenie allows us to consolidate multiple infrastructure alerts in to one place and only alert the required on call engineer. Escalation policies are configured to alert additional engineers if and when required.

OpsGenie review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Fantastic Routing Options, Somewhat of a Learning Curve"

What do you like best?

Flexibility of data- I Can integrate OpsGenie bi-directionally with nearly every data source I manage.

What do you dislike?

Having other Engineers making changes to workflows / rules / policies / escalations can be a bit cumbersome to understand at first- make sure your administrators have an in depth understanding of OpsGenie routing and have been involved in the build process.

Recommendations to others considering the product

Do it! Have someone knowledgeable sit down and build your workflows, teams, escalations, etc...be prepared for some trial and error in your alerting logic- but most of all, do it! You won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

We've enriched our NOC / RMM notifications and validated that our team members are being held accountable.

OpsGenie review by Matias Luis S.
Matias Luis S.
Validated Reviewer
Review Source

"Good and easy app to centralize monitoring"

What do you like best?

We have lot of monitoring applications around all our environments (different domains, apps, O.S., Databases) and we are able to receive and handle alerts/warnings from all them with this app

What do you dislike?

I cannot add notes very easily as I want from the cellphone, sometimes the add note doesn't appears

Recommendations to others considering the product

Very good and fast application, easy to use and to share information. We have lot of monitoring applications alerts going there and being fw to the right members.

What business problems are you solving with the product? What benefits have you realized?

We have lot of monitoring applications around all our environments (different domains, apps, O.S., Databases) and we are able to receive and handle alerts/warnings from all them with this app

OpsGenie review by Janeth M.
Janeth M.
Validated Reviewer
Verified Current User
Review Source

"Opsgenie Review"

What do you like best?

I like the notification rules, even when on silent I get an email a call and a text. I love the Mobile App.

What do you dislike?

Nothing! Color coded and everything is fancy.

What business problems are you solving with the product? What benefits have you realized?

I've realized that it is easier for me to determine when there is a VIP with an issue. When I am on call it tags the VIP from the integration in Zendesk and I am able to assist.

OpsGenie review by Administrator
Administrator
Validated Reviewer
Review Source

"Extremly fast and competent customer support, goes the extra mile"

What do you like best?

Fast, competent, responsive. We run one of our production icinga2 hosts on a 32bit platform, but opsgenie only offers a 64bit plugin for icinga2 integration. Customer support was extremely fast with troubleshooting help, then provided a 32bit custom plugin within a day (!). This saved us a ton of time (no host migration necessary). Even better, as a quick workaround we used generic email integration as a second best. Was set up in minutes and works well.

What do you dislike?

pricing if anything (this is the only concern which stops us from scaling up the integration). But you get the value so...

What business problems are you solving with the product? What benefits have you realized?

extremly reliable professional monitoring integration for high visibility and on call-rotation. Getting such great customer support increases our (already high) confidence even more. Peace of mind all around.

OpsGenie review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Excellent event management system"

What do you like best?

OpsGenie is extremely flexible, with lots of possibilities for customizing how alerts are routed. The team is extremely friendly and responsive, and has always responded quickly to questions, suggestions and requests for information.

What do you dislike?

The lack of a hosted offering. For a big company, there can be concerns about sending sensitive information such as hostnames, IP addresses or usernames to an external entity. Being able to host an instance of OpsGenie in-premise would be very helpful.

What business problems are you solving with the product? What benefits have you realized?

We are using OpsGenie to manage alerting for multiple cloud offerings, to manage on-call schedules and to reduce costs compared to in-house legacy solutions.

OpsGenie review by Brian S.
Brian S.
Validated Reviewer
Review Source

"OpsGenie got all the features your business will need!"

What do you like best?

What I like the best here is the alert notification escalation. In that way, lower tiers will receive each alerts first and if they cannot acknowledge it, it will be forwarded to a higher tier.

Next would be the ability to integrate it with Slack!

Lastly would be the on-call calendar features!

What do you dislike?

Nothing I guess as it suits our need, hopefully you can have a PC-based app soon as using OpsGenie via browser is difficult.

Recommendations to others considering the product

Yes! Price is way cheaper than other monitoring softwares!

What business problems are you solving with the product? What benefits have you realized?

Devices that became unreachable in our network, whether its a big or small outage.

OpsGenie review by Jon W.
Jon W.
Validated Reviewer
Review Source

"Monitoring made easy"

What do you like best?

Ease of use and lots of flexibility allow us to do anything we can imagine. Lots of integrations and support for webhook notifications are some of my favorite features.

What do you dislike?

Nothing really... I like everything about the product. I dislike having to perform detailed planning in order to implement solutions.

Recommendations to others considering the product

Use lots of integrations and consider your escalation groups carefully to make management easier.

What business problems are you solving with the product? What benefits have you realized?

On call notification for critical issues via phone call, mobile app and email alerts give us a wide range of options for making sure high priority issues are handled in a timely manner.

OpsGenie review by Joseph B.
Joseph B.
Validated Reviewer
Verified Current User
Review Source

"Solution to my several of my problems."

What do you like best?

Adaptability and ease of intergration with other systems.

What do you dislike?

Nope. Nothing. Can't think of a thing. Fits everything our team needs.

Recommendations to others considering the product

Be ready to be held accounted for. The ledger of OpsGenie is useful tracking time to action.

What business problems are you solving with the product? What benefits have you realized?

Single source of truth for team all call resource. Alerting the right team based on layout of monitoring. tracking response time.

OpsGenie review by John D.
John D.
Validated Reviewer
Review Source

"The best monitoring system for me!"

What do you like best?

What I like about OpsGenie is their alert escalation notification process. With that you can set up notification to be escalated on each tier depending on your needs.

I also like their mobile app! It's so simple and user friendly!

What do you dislike?

Sometimes the in-app notification does not work, please work on this one. Sometimes I miss some alerts as the app don't notify me

Recommendations to others considering the product

Yes price is way cheaper than other monitoring system. It'll definitely suit your needs!

What business problems are you solving with the product? What benefits have you realized?

Proper handling of outages and proper distribution of alert types depending on which group should handle it

OpsGenie review by User
User
Validated Reviewer
Verified Current User
Review Source

"Ops Genie is trustable"

What do you like best?

I

It's a service you can count on, always on time gives you the possibility to be able to relegate notifications to third parties. Furthermore, the interface is very user-friendly

What do you dislike?

sometimes despite the acknowledgement of the notifications, I still receive the call and if I do not answer, the calls continue

What business problems are you solving with the product? What benefits have you realized?

we use the service for reminders of our maintenance which takes place every day at the same time. the benefits are certainly that if someone is not available for some extreme case, someone else can replace it even at the last moment

OpsGenie review by Samuel N.
Samuel N.
Validated Reviewer
Verified Current User
Review Source

"Good service, but bad website interface"

What do you like best?

The flexibility to configure on-duty schedule.

The remote calendar export, so I can see my team's and mine on-duty schedule on Google Calendar and Thunderbird (I really really love this feature).

What do you dislike?

The website interface is buggy and slow.

What business problems are you solving with the product? What benefits have you realized?

We are defining our on-duty schedule rotation with OpsGenie instead of doing it manually.

OpsGenie review by Executive Sponsor in Computer Software
Executive Sponsor in Computer Software
Validated Reviewer
Verified Current User
Review Source

"OnCall made less painful"

What do you like best?

The rules engine has been a huge benefit to us. It allows us to correlate data and alarm people on once specific criteria are met.

What do you dislike?

Pricing for some of the advanced features is charged per head - that doesnt always made sense.

What business problems are you solving with the product? What benefits have you realized?

We had people being woken up several nights per week - sometimes several times per night for issues that were not real as we didnt have ways to identify patterns or we couldnt leverage complex logic in our alerts. This costed us time, money and frustrated our employees.

OpsGenie review by Marco C.
Marco C.
Validated Reviewer
Review Source

"Excellent team that helps us with the organization of the company."

What do you like best?

They are a big part of our company great customer service and they have and awesome attitude. With ops genie we are a better company in all aspects.

What do you dislike?

Nothing. Everything is great for us. Im the owner of www.techmexico.com.mx we are starting the business and with ops genie with us we feel that we can provide a profesional service to our customers.

What business problems are you solving with the product? What benefits have you realized?

Im starting the company but as soon as we get the clients I know the service will be the best ! The testing is great.

OpsGenie review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"OpsGenie works great for us"

What do you like best?

Configurability of alert groups and escalations. We were unable to set up our alerting and escalations in a way that worked for us in PagerDuty. But OpsGenie made it really easy. The Looker integration is awesome too.

What do you dislike?

Sometimes the UI can be a little dense, where the item you're looking for is not where you expect it to be.

What business problems are you solving with the product? What benefits have you realized?

Complex alerting and escalation across all levels of support, security and engineering. OpsGenie has simplified the setup of this, where it's now easy to do what we need.

OpsGenie review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"On-Call Heroic Tool"

What do you like best?

The promptness with which it picks alerts and helps pick incidents which could be a potential threat with great ease. It is a multi utility on call tool with minimum complexity at use which makes the tool the best at what it is supposed to do.

What do you dislike?

None encountered as if now. I dislike nothing in specific with regard to the prodct

Recommendations to others considering the product

Highly recommended

What business problems are you solving with the product? What benefits have you realized?

ops genie is a genie in its true sense. It is the perfect tool for Incident and problem management.

OpsGenie review by Raghavendra G.
Raghavendra G.
Validated Reviewer
Verified Current User
Review Source

"We use this tool for alerting mechanism and its very useful, informative, quick and awesome"

What do you like best?

Slide bar features, Alert mechanism and On-call funcationality

What do you dislike?

can implement alerts functionality bit better apart from this I didn't face any issues till now

What business problems are you solving with the product? What benefits have you realized?

We are using this to check our production servers health checks along with the zabbix and we loved it

OpsGenie review by Danae M.
Danae M.
Validated Reviewer
Review Source

"Very easy to use"

What do you like best?

I like that you can trigger alerts straight from Slack, in a fairly straightforward manner.

What do you dislike?

The interface is not perfect, especially the on call schedule. It can be hard to make adjustments to it.

Recommendations to others considering the product

Make sure that you set up a plan that will show everyone how to add the service and have it bypass Do Not Disturb on their phone.

What business problems are you solving with the product? What benefits have you realized?

We use OpsGenie to coordinate on call schedules, and to mobilize incident response teams.

OpsGenie review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Opsgenie made us happy again"

What do you like best?

We are a company who is growing fast and our alerts system wasn't able to keep up. Opsgenie has a system that reasonably easy to implement and has made our department much happier with me.

What do you dislike?

I say reasonably easy, but making it work with our specific needs took a lot of learning and creativity. In the end it works though

What business problems are you solving with the product? What benefits have you realized?

We were able to implement on-call hours. For the past 5 years, I've been on-call

OpsGenie review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Prakash-Cloud Manage"

What do you like best?

Easy to use and user friendly. Quick to access

What do you dislike?

No dislikes as of now. everything looks good

Recommendations to others considering the product

This product is good for Oncall system, We have been using since 1 yr and we didn't see any challenges, Good support.

What business problems are you solving with the product? What benefits have you realized?

Oncall Schedule, We are using excel file and hard to get latest details. With Opsgenie, we are able to get right schedule of oncalls, with latest info. No excel for the same.

OpsGenie review by Jason T.
Jason T.
Validated Reviewer
Review Source

"OpsGenie is a great alerting and paging platform!"

What do you like best?

It just works! Also, the engineers worked with us very closely to get our integrations going very quickly.

What do you dislike?

Some of the navigation is a bit difficult to figure out, but once you get used to it, there's no issue.

Recommendations to others considering the product

OpsGenie is a great alerting and paging service. I would highly recommend it.

What business problems are you solving with the product? What benefits have you realized?

We needed to replace pagerduty because they recently doubled their prices, and opsgenie had all the options we needed.

OpsGenie review by Jennifer Eve M.
Jennifer Eve M.
Validated Reviewer
Review Source

"OpsGenie has changed my team for the better!"

What do you like best?

The alerting tree creation and the audible override on my phone. It's the only system that works for my team!!

What do you dislike?

Nothing yet. We have integrated to Jira and an online form for submitting issues. So far everything works well.

What business problems are you solving with the product? What benefits have you realized?

The ability to share the burden of folks being on call. Also the hierarchical nature of the alerts and notifying a wider team if something is not addressed right away.

OpsGenie review by Jeff R.
Jeff R.
Validated Reviewer
Review Source

"Experience has been great, very fast notifications and the app is very easy to work with."

What do you like best?

The configuration options allow for maximum flexibility.

The application on android and iOS is very simple and fast to act with minimal touches.

What do you dislike?

Escalation policies, stakeholders and mass notifications/templates could be more clear.

What business problems are you solving with the product? What benefits have you realized?

OpsGenie is our alerting platform for both our customer support resources and our operational team resources. Having switched from another leader in the industry we are happy and paying less than half.

OpsGenie review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Awesome support and stable product"

What do you like best?

- it's a stable product

- well designed product

- support is lightning fast

- enjoying every single day

What do you dislike?

In general so far all looks very good. The only thing we miss is integration with google chat

What business problems are you solving with the product? What benefits have you realized?

It's a core component of our incident management workflow. It decreases time window required to recover from disasters.

OpsGenie review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"An easy to use and reliable on-call tool."

What do you like best?

I love how easy it is to send alerts and define new ones programatically. De-duplication is also great.

What do you dislike?

I struggle with the UX on mobile sometimes (being unable to find who is going to be on call next and adding future overrides)

What business problems are you solving with the product? What benefits have you realized?

OpsGenie fully supports our on-call rotation and it would've been near impossible to maintain our platform up and running without it.

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OpsGenie
4.6
(82 reviews)