What do you like best?
I truly love that Optima provides our company with data warehouse access, although at a fee. The user interface is good for the industry. The amount of data collected is greatly detailed and each customer will, without a doubt, find a plethora of useful data points with which to work.
What do you dislike?
The customer service could be better and it's unrealistic to charge customers for custom reports. The user interface, although decent, could use some serious work. Optima tends to focus primarily on it's new products and platforms, thus leaving it's flagship software to struggle.
Recommendations to others considering the product
Check out Casamba as well.
What business problems are you solving with the product? What benefits have you realized?
They provide electronic documentation services for therapists. The electronic filling system streamlines most of the work performed by the therapist. It also provides detailed records of each therapists daily interactions with patients.
Optima Health Care is also used within the company to track direct billing information and to invoice our customers on a monthly basis.