What do you like best?
able to build reports graphically or using SQL, export results and ibot feature is great for exception reporting emailed to specific users.
dashboards are very popular and used by various departments to gage KPI's.
What do you dislike?
file table can be difficult to navigate at times, excel exports usually have rows combined making additional sorting/grouping difficult, requiring csv file exports or text files to better analyze in excel.
can take time for reports to generate if data is incompatible or no key fields.
Recommendations to others considering the product
get your data table right during setup and document where the fields are mapped to.
What business problems are you solving with the product? What benefits have you realized?
data quality, solving, and benefits include less time running ad-hoc reports.