What do you like best?
I really like oracle as a company. I have had great success with most of their products. This product was nothing special, but it did help with our customer service capabilities.
What do you dislike?
This product was average overall. There was nothing special nor bad about the product. It did what we needed and that was great.
Recommendations to others considering the product
none, I really like oracle as a company and all of the things they are able to help our business with. Very good company and great services and products
What business problems are you solving with the product? What benefits have you realized?
customer service issues and communitcation