What do you like best?
The flexibility of the program! We realized we could run our business "right out of the box", but as we expanded we had the flexibility to modify the program with little effort. We tell our sales teams "Think outside the box, don't think about how we do it now, think about how you imagine it would work in the perfect world". By pushing this concept on our Sales teams we have been able to grow our business and provide our users with the tools they need to succeed. The Mission Statement of our Team is "Helping you work smarter, not harder!"
What do you dislike?
There are only two things we don't like about the program: Reporting Manager and the archaic Text Editors. The Reporting Manager section of BigMachines (CPQ) is clumsy and does not provide us all the tools we need to dig into our reports. The charts, options, and flexibility are just not there yet. We make it work, and the information we can report on is a step above anything we had.............but for such a powerful program this area needs some serious work.
The second dislike is the text editors. We live in 2016 and people are used to the ability to modify their verbiage like they do in outlook or MS Word. The text editors, that people use daily, are like using the primitive text editors that come standard on any computer. We would love the ability to have the same function and feel as MS Word.
Recommendations to others considering the product
The product is amazing and has become the go-to tool for our sales teams domestically. The only down side, and really the only downside at the moment, is the ho-hum Reporting Manager. As a CPQ Program Manager I live inside the program and I wish the reports I generate daily where more detailed, and with more options.
What business problems are you solving with the product? What benefits have you realized?
We are tying in all our departments (i.e. Sales, Projects, Engineering, etc., etc) into one system. Though we all share a common CRM program, the ability to use a common sales tool is very beneficial to our growth. in addition to all our departments, we also have the ability to tie in all our outside sales representatives as well...........which at the end of the day is a game changer. So far we have rolled this program out domestically with great success, and we are now in the process of rolling it out internationally..............which has its bumps in the road.