Oracle CRM On Demand Reviews

The reports are easy to use & download and it hardly had a service down alerts. It can handle several different tasks that would need to be performed in an organization. It also depends on how many modules the company purchases and decides to use. It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.

Appearance of user interface is not appealing. It makes the procedure very lengthy as it involves multiple steps. Also the workflows & UI are both designed in such a manner which makes it very complicated to use. It is not user friendly and also cannot be accessed in mobile phones

It shows priority leads which helps to stay organized and provides a proper dashboard of leads pipeline.

I like that I have most of the information I need at my fingertips. I also like being able to create numerous types of lists and reports that help me target my prospects. I have a list for my high priority leads that keeps me organized with outreach and provides me a snapshot of my pipeline. Another list is used for the opportunities created which helps us forecast the sales pipeline.

I would like the capability of sending marketing related follow up materials directly from the lead/contact record. Like other CRM systems, you can enter information about your call directly into the contact record and then send follow up email directly from that record. Marketing related content is loaded into the system and can be attached to every email sent. Our user rate is incredibly low, and i attribute it partly to poor behaviors but also, having to work with a system that feels like extra work.

Consider whether you solely need to retrieve and update client data and review sales numbers or also use this software as a mean to send marketing materials through their respective records. Think about CRM software from the user experience, as well as, the overall business needs.

Oracle provides me up-to-the-minute data on sales, and with Eloqua, it allows me to analyze activity on our website and email marketing campaigns. Ultimately, this software should be is used by all who use and need the data to analyze trends and determine an approach to generating more sales leads.

I used this CRM for almost two years. I came to enjoy the interaction. We rarely had a service down alerts and the reports were easy to use and download and real time searches were quite powerful integrating filters and conditions to improve the results. This compensated the lack of truly interactive dashboards

The user experience was not that easy. Interface was not visually appealing and you couldn't even attempt to log in on a mobile device. Dashboards were also not at all appealing and we seemed to never quite get how to best benefit from them. We also had to develop training materials on our own so, something from vendor would've been less time consuming.

Oracle CRM On Demand is very easy to use and makes administration tasks very functional. Some end users, specially sales people would complain of a not user friendly interface and no mobile access. Training was also time consuming as there were no user guides available for current and new users. Personally I had to develop a lot of visually appealing guides to ease the Training burden. Finally, talk with Oracle on using the Testing environment permanently to avoid testing records messing up with your real data.

CRM makes budgeting allocating and forecasting easier when properly exploited. We certainly began documenting guidelines so we didn't get unusable garbage. From our local solution which pretty much we adjusted as needed, we now got a global standard to move forward.

Honestly about the only things about it that make me happy are the integration with our Office365 Setup and the uptime.

The UI and the workflows are both overly complex making it difficult to use. What used to be just a couple of mouseclicks in our previous systems that were integrated into this all take many more steps and are often in places that not even a little intuitive.

Find something easier to use. The awful UI slows things down.

We have consolidated multiple systems into one, so there are fewer URLs for us to deal with and the Office 365 integration means we don't have to remember the URL. However, the confusing UI cancels any speed benefits we may have otherwise realized.

I like that there are lots of different things that this one platform can accomplish. It can tackle tons of different tasks that would need to be performed in an organization - it really just depends on how many modules the company purchases and decides to use.

I dislike that this tool is not sleek in its appearance. It is very clunky to use and feels as though they do not care about the user interface and updating it from the 90s. I think they could greatly improve the tool if they made it more appealing to the eye when using.

Oracle is an extremely expensive option so I would recommend that if there is another option your company is deciding between, to seriously consider going with them - especially if you are not already an Oracle customer and do not already have their other solutions in place.

Oracle CRM solves tons of business problems - we most commonly use the support desk feature of it. We use this to communicate with all different departments across our organization to get in contact with the proper representatives when there is a problem with anything in the company.

It's easy to see the details on the Accounts and Contacts and to associate new contacts to existing accounts. There were also many core field for Accounts and Contacts and so you could fill these with information to help enhance the quality of the particular record. Having all the information right there is very handy when calling on potential clients.

In the version I was using it was difficult to figure out how to do some tasks that were easier in new/other Salesforce automation tools (Pivotal CRM, Salesforce.com)

It's very good software but make sure that you have prepared for training your Users and for understanding your company's use cases for this platform.

We needed to get a large number of contacts/companies in our system based on prospecting efforts. We were able to do this using Oracle CRM on Demand. Our Sales staff used the information we gathered to find new Customers and they resulted in additional business for our company.

Analytics as you can have real time as well as historical reports. You can automate them..

Very less customization can be done. Workflows and mail notification has also very less functionality.

As an admin I can say if you have a small organization, you can opt this tool. Else go for something better available in marktet. Don't expect much from this CRM. It can just help you to store your data and it's accessible at anywhere & anytime.

IT was easy to implement for our IT department, it is easy and robust to operate for our operations team, management has been a breeze for our Technical department and our users seems to be having no issues working with this platform.

The learning curve for our base staff is sometimes a little steep and has taken a bit longer to fully train new users than previously calculated

Plan ahead if you want low base users to use this software, the learning curve for non technical advanced user may be a little too steep

With our previous platform we had a hard time determining usage for low qty items, the old system didn't handle decimals optimally besides support was a technical nightmare, now we have full support within hands reach and a more precise tool to schedule consumption of low qty items.

Ease of use, simple configurations, rporting and Dashboard capabilities, workflows as well as Territories and Books. This makes for our need to restrict visibity and access to geographical territories and external Users

I cannot report on Product Revenue Lines

It is best to have a knowledgable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting

Company transitions made for many New Users. The challenge is getting them up and running and familiar with the CRMOD Tools. With CRMOD being so User friendly growing pains are minimal and the benefits far outweigh any User problems with getting up and running quickly

Complete CRM product by Oracle in a real cloud multi-tanent environment. We had implemented it both for very small companies with 2-20 users as well as for companies with several hundreds sales users. The product is easy to use (Nothing like the bigger CRM packages offered by Oracle such as Siebel, Peoplesoft etc.), easy to implement and administrate and has superb analytics that can use for both real time reporting and Historical, data-warehouse based trending and performance tracking.

The PRM (Partners Relationship Management) function has lot of pre-defined entities/objects to choose from and will answer most of the needs of companies looking to implement partners and channels management.

The mobile option is good complementary (iPhone only), with ability to configure the screens according to use-case.

The product roadmap is not clear yet vs. the new Fusion-CRM offering.

Talk with Oracle about Fusion vs. CRM On Demand

none

Oracle CRM On Demand has a very dynamic workflow/expression builder tool. It allows you to build out almost any sort of work process or function you can think of. The interface is intuitive and fully customizable, and adding externally developed tools such as web applets is fairly straightforward. The reporting engine is powerful enough to handle even the most complex reports. Overall, CRM On Demand is a great all-round CRM tool that can work for any organization.

In comparison to other CRM applications, such as Salesforce, CRM On Demand lacks some nice-to-have features. Some examples include: multiple layout views, connected apps integrations, domain management, free mobile app etc...

Make sure to gather as much detail in the business requirements and business processes before implementing, as they will map accordingly to the many workflows, layouts, roles, fields and other configuration that you will need to develop.

We are currently in the process of adding a project management/time tracking function into CRM On Demand. Our goal is to be able to log our time and progress for projects directly in the CRM system, and then later pull up reports to evaluate and assess the resources used for a project. At the moment, the workflow/expression builder function seems to provide enough flexibility to create this project management tool.

Customizations allow for adaptation of product to fit unique needs. Our iteration was quite unique in that we were adapting the system to track student interactions with advisors and counselors in a university setting. Working with a third party consultant we were able to create reports, workflows, dashboards, and other useful tools for department heads to evaluate the performance of their teams as well as track student visits across multiple departments.

Steep learning curve for end users when extensive customizations are utilized.

Using CRM On Demand for its intended purposes would likely be simple with minimal setup and customization. If you're trying to turn the product on its head as we did, it becomes more complex and support becomes limited.

Our use of CRM On Demand was very unique in that it was used as a solution to recording career counselor and advisor interactions with students in a university setting. Many custom workflows were used to track processes.

Oracle CRM on Demand has excellent reporting capabilities, and easy to use interface, and great custom workflows.

My biggest frustration with CRM on Demand was the customer support process. It would take weeks and even months to get bugs and errors resolved.

I would absolutely recommend Oracle CRM on Demand. It has the ability to scale as your company grows and is very easy to access while traveling.

As a DBA, I was solving mostly Pipeline and Forecasting issues for the Sales department. This information needed to be correct when reporting to the Board, so there was really no room for error.

CRM on Demand's benefits were mainly that it was clean and easy to customize. My company made the software fit our needs, not the other way around.

The system is easy to use and has an intuitive layout to enter simple single object information. The SAS allows users to access the system from anywhere with an internet connection. Basic reports can be easily created and displayed in graphical charts. All updates were done by Oracle which meant little maintenance in house for enhanced functionality. The search and retrieval of customer information is quick and effective and as long as the objects have been linked correctly you can navigate to any information without having to perform a second search.

The core system does not allow for the creation of easy workflow and users are required to jump from object to object e.g. to create new contacts then add sales information (our organisation has customers approaching us rather than outgoing direct marketing for some of our products). An app had to be built to create a workflow that automatically added information to a Service Request for customer complaints. The standard number of custom objects was restricting for the diverse range of services we provide (not just sales). There was a restriction in producing effective reports from the in built report tool if the information crossed more than two objects. A third party report tool was needed but as this had to extract information from the Oracle servers and save it to our own it brought into question the appropriateness of a hosted service. Importing and maintaining sales contact information from multiple outlook imports was difficult (due to the way users store the same contacts but in different ways i.e. using only initials or mis spelling names etc). The cost of the system.

Ensure the out of the box product meets your needs. There are many bolt on's to help but it becomes very costly.

We were trying to create a single master system to record all customer information and contacts to the business. We also wanted to record all business sales, marketing and tender information in a single place. This would create a single version of all company activity with immediate reporting to help drive business direction by creating trend information and business analytics.

Ease of use, its dynamic workflow/expression builder tool, and excellent reporting capabilities.

I dislike how CRM doesn'tlet you use additional tools such like Google Docs which was used alot within my office.

Take your time and explore the software

Managing multiples is easier with this software

This is great crm software- I work for a startup and this is the easiest software

So far I have no complaints about this program

Managing multiple teams has been made much more fluid

this application meets most business needs with respect to a

CRM application

new features are not introduced before they launch by others

CRM Needs

Oracle CRM on Demand is easy to learn, and has an interface that is also easy to navigate. I like it because it is designed with the Microsoft Outlook user interface which I am familiar with.

I think Oracle CRM on Demand lacks third-party plug-in solutions meaning, this CRM doesn't even let you use additional tools such as Google Docs which is commonly used by others these days.

Oracle offers excellent customer service in a timely manner.

It's very easy to use and details the data on accounts so that it's very accessible and displayed conveniently.

Doesn't have all the features like Salesforce.

We use it as a database to collect info and contact.

Stable and seamless integration and higher roi

Higher price and less options affordable pricing

Higher roi

Typically provides enough relevant information for me to research and resolve cases. Lets me see if there are any open cases at a glance.

Can be slow to load CRM cases. UI isn't always intuitive (it took me awhile to find attachments for cases)

It gets the job done.

Lets us research and resolve issues with any orders we have shipped.

Basic reporting functionality and ability to create report based specific criteria

Everything else starting with GUI, lack of customization feature etc.

SalesForce or Microsoft CRM

Our entire business runs on CRM with sales, service etc. using CRM to manage leads, opportunities, customer records, SRMs etc. Benefits we have realized are outweighed by significant maintenance cost

The work flow setup is for the most part easy to use.

I do not like how the lists and work flows cannot be build around assets.

Pipeline accuracy

ease of access, ease of navigation and easy integration with Microsoft

Interface was not visually appealing and you couldn't even attempt to log in on a mobile device and sudden time outs.

CRM is our solution to record all customer information and contacts to our business

The colors are the only pleasant thing about this tool.

Unreliable, constant down time. Reports are not easy to create.

Ask lots of questions about functionality, ease of use, integrations, etc

Tracking leads, contacts, opportunities, etc. Using multi-currency is the only benefit.

The new business features added recently. The amount of time the tool saves.

The network response speed could have been more faster for optimal use.

One problem we solved was order booking. Oracle made the process much faster and easier for the customer and us.

Search capability, reporting, contact component

No out of the box hierarchical linking, requires significant customization, is an older product, requires significant maintenance.

Move to Service Cloud

Consumer support

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I like the fact that each user can customize thier homepages and page layouts to suit thier taste. Easy to train users as the tab format is intuitive.

It is not really easy to mass delete data for allotments unless you are a developer and can write using the Webservices function. In the reporting area, if you have complex reports, they could take quite a lng time to load causing users to complain. I also dislike that there is no app for the andriod platform as that is the tablet and phone type that our sales team uses.

If you are having someone help in configuring, make sure on custom objects, you have a plan for deleting old records. If you need super customization, this may not be the right tool, as there are limits outside the standard customization abililty.

Ease of use and basic functionality and flexibility

Customization is difficult for us due to using a sister company instance that doesn't necessarily meet our business needs

central database for ops and finance

The ease of use from an admin perspective.

First level support can be frustrating at times.

Ease of use to configure and setup along with the reporting capabilities are unmatched.

We knew at the beginning we needed a better pipeline reporting tool and since implementation we have been able to tackle other projects with the ease of this system.

Oracle CRM on demand it easy to maintain and administer once configured. Reports can also be built without a background in programming.

My challenges with Oracle CRM on demand are due to the lack of marketing automation programs that have a built integration with Oracle that are available. This means to get true integration with a marketing automation program you have to look at what Oracle has available. Oracle also stopped supporting the Outlook integration so users can not sync calendars.

Spend the time and invest in proper personnel to build the CRM, roll it out and administer it once it is up and running.

Oracle CRM on Demand is a comprehensive CRM tools that provides users with ease to navigate through the system. This tools is ideal if you are in the sales business and want your sales funnel to be visible and transparent to all users and particularly management. The 360 degree view of the customer records is on your finger tips, association of records and objects is excellent.

Being a hosted application, it does come with a few limitations in terms of customization and integration. Couple of things that could make it more feasible would be the de-duplication process and case in-sensitivity search.

Chossing the right tools for your business is the key. Software and vendor selection in always hard. Make sure you have a certified partner demo the product for you and do compare it with other tools as well.

reliable and worth the effort setting up

I not sure because I did not implement the program

sales forecasting

Web access and integration with Outlook.

Can be slow at times and needing reconfiguration occasionally.

Tracking activities with clients.

Easy to use and Implement

All the features needed in one product

Initial hiccups with data migration and overall data mapping was not good

We are using Oracle on Demand for recruitment, retention and student communication and oracle on demand meeting all the needs

Oracle was easy to use and easy to navigate.

It lacks the ability to use plug ins from third partys

To be able to track sales efficiently.

Oracle's CRM On Demand is a very solid CRM tool. You can manage accounts, opportunities, and contacts just like you would in many other CRM tools. We used to integrate a quoting tool to many different CRM's and this one was relatively easy to do. Documentation to the API is fairly robust a straight forward to follow, but there were some advantages we found to using SFDC. The Oracle tool is also more cost effective than SFDC.

The tool in general seems to be slightly inferior to SFDC all around. As I said above, we ran into a few issues we ran into during the integration portion of our implementation. Secondly, the look and feel of the UI feels inferior to me as compared to SFDC or Microsoft Dynamics.

This decision to choose a CRM boils down to a few things in my opinion. The first item being cost, if you have a larger budget or a larger salesforce to spend on your CRM tool SFDC, Dynamics, and Oracle On Demand are probably your top three choices. Salesforce being the most expensive of all of those. I believe that there are few features that Oracle On Demand and Microsoft Dynamics CRM lack as compared to SFDC. If you can get around that you might as well save on budget and go for Dynamics or Oracle, as they are the most cost effective solutions. If you're a smaller organization you might want to consider an even cheaper solution such as 37 Signals Highrise solution or SugarCRM.

Input and management of big data in combination with the ability to customize and interface links to other applications makes this tool a strong reporting tool.

An out of date UI which did not evolve with the evolution speed of IT technology will simply give you a static representation of your data. Therefore, because of the heavy processing of requests and it being an online application, it doesn't meet the requirements in this day and age to be a - for example - proper SFA tool.

Depending on the size of your company and if you plan to migrate from Oracle CRM On Demand it's worth to take a look at Salesforce.com and especially Oracle Fusion CRM in combination with Oracle Fusion tab. The latter having a UI that's 180 degrees the opposite of Oracle CRM On Demand.

Administration & reporting. While there is a steep learning curve, the administration module is generally solid. Reporting is similar on both counts, but I would say it's the strongest point although I have limited experience with competition recently so I can't say how it compares against the market overall.

Documentation, support in some areas, road-map, training options.

As others have said, the role of an integrator is important with this product, especially if you integrate it with another system. We integrate it with two other Oracle products and it was (and still is) very difficult.

The CRMOD product covers an entire gamat of requirement of CRM, Marketing and service and also provides features of expansion. Extensive extension option provides additional flexibility in the product. Good integration features.

Best suited for Small and Medium size projects for Large customers.

CRMOD product roadmap from Oracle needs to be clearer. New features would need to be added to the product.

Look for out of the box implementation with minimal customization and use full features as it can cater to all needs of an enterprise.

As with any oracle tool, the underlying architecture is fantastic.

Very good audit trail, how information is stored in a logical format.

Admin is fairly user friendly, however limited.

The UI looks a little dated, and is not very customisable.

Compared to SFDC this on demand service is behind the curve in terms of admin, functionality and the network of integration (compared to app exchange)

Really compare to SFDC.

Or if you only need a few users look as sugar CRM. Make sure you really think about your current business process, and see if this can change (as changing the software can be more expensive in the log term.).

Is your process to complex anyway, good opportunity to streamline

Ease of customization in most areas, interrogation with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. The 360 degree view of the customer records is on your finger tips, association of records and objects is excellent. Admin is fairly user friendly, however limited.

The UI looks a little dated, and lacks customization ability.

Spend the time and invest in proper personnel to build the CRM,

Owned by Oracle, this is a serious contender for anyone considering on-demand CRM. In terms of price it fills the gap between SFDC at the high end and Microsoft at the lower end. Easy to use front-end with good reporting functionality. Great tool for SME's but I've also come across a number of large enterprises who have successfully rolled this out in EMEA.

Not as pretty as SFDC and lacks the social collaboration that Chatter provides. There is not the same partner infrastructure as SFDC but this could also be a positive if you would rather go with Oracle's recommended partner for complimentary technology, rather than go through a string of due diligence exercises. There is not really a clear message about whether this will be entirely replaced with Fusion.

Ask them about the product roadmap for Oracle CRM On Demand and for Fusion

Strong Analytics capability based on Oracle BI

Limited in terms of out of the box Sales, Service and Marketing functionality. Upgrades tend to be very incremental compared to close rivals. Limited in terms of customisation compared to close rivals. Likely limited future support/extension from Oracle in view of newer Fusion CRM applications and RightNow 'Customer CX' platform acquisition. Oracle, as a vendor, are disappointing. I have asked them multiple times about whether they are going to continue support for this platform given their other acquisitions and they have not responded to me.

Probably risky going for this given that Oracle now has superior Sales and Service products. Possibly a good option for SME if cost is less than other options and requirements are fairly simple/well matched to the out of the box functionality

Powerful reporting tools, good degree of customisation within prescribed boundaries.

Strange system restrictions and limitations, in particular with custom objects.

Look at Salesforce.com and Oracle Fusion first, and decide whether their extra functions are worth the higher price tag.

If you go with Oracle CRMoD look for a good support partner as well.

Oracle support. Simple to use and good for small businesses. Relatively good reporting and analysis tools. Great CRM solution if you're already using Oracle Financials or other Oracle applications.

Orracle support! Lacks features other options have and would not suggest for larger businesses. Pretty weak marketing service modules.

If you're a fan of Oracle, this might be a good fit for you.

Has Oracle backing, reliable and effective for CRM

Clunky user interface, not as in flexible and good looking as other CRM competitors, has shown issues with integration with other software

Might be a good choice if you use other Oracle software, but not worth using on its merits alone

The product works well and is reasonably easy to implement, has decent basic functionality and good reporting and analytics capabilities

The product is difficult to customize and extend, it lags SF's capabilities by years. You essentially need to have a Java programmer available to do all but the most basic customizations. This is a big disappointment and limitation.

If you need to customize or extend your CRM functionality beyond the most basic configuration capabilities, this product will be a disappointment.

Good indexing of records. Excellent bread crumb trails. Administration is easy as there is not much flexibility. Cheaper than Salesforce.com

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish functionality.

TL:DR no competitive product to Salesforce.com's Force.com platform.

Make sure you get a good SI. Lots of good Oracle partners out there, and they will sell you on that, make sure they have a reputable OCRMOD practice.

Like any Oracle bought/created product, the interface is simple to pick up (so long as you have experience with Oracle's interface previously).

They make it extremely difficult to customize, and add personal touches. You need JS injections to get any customize code in place, and their integration leaves one wanting.

Check out Oracle Fusion if you want to stick to Oracle's CRM product line, you will much happier.