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Oracle CRM On Demand

Oracle CRM On Demand

44
3.3 out of 5 stars
27 6.6 / 10
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Oracle's Complete CRM solutions offer the broadest and deepest capabilities that help organizations drive sales, marketing, loyalty, and service effectiveness.
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Oracle CRM On Demand Reviews (27)

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and... Read More
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Mary H.
Administrator in Building Materials
UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No... Read More
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Kevin D.
Administrator in Computer Software
Administrator in Wireless - Oracle CRM On Demand Review Author
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Dynamic and powerful tool, but improvements can still be made

What do you like best?

Oracle CRM On Demand has a very dynamic workflow/expression builder tool. It allows you to build out almost any sort of work process or function you can think of. The interface is intuitive and fully customizable, and adding externally developed tools such as web applets is fairly straightforward. The reporting engine is powerful enough to handle even the most complex reports. Overall, CRM On Demand is a great all-round CRM tool that can work for any organization.

What do you dislike?

In comparison to other CRM applications, such as Salesforce, CRM On Demand lacks some nice-to-have features. Some examples include: multiple layout views, connected apps integrations, domain management, free mobile app etc...

Recommendations to others considering the product

Make sure to gather as much detail in the business requirements and business processes before implementing, as they will map accordingly to the many workflows, layouts, roles, fields and other configuration that you will need to develop.

What business problems are you solving? What benefits have you realized?

We are currently in the process of adding a project management/time tracking function into CRM On Demand. Our goal is to be able to log our time and progress for projects directly in the CRM system, and then later pull up reports to evaluate and assess the resources used for a project. At the moment, the workflow/expression builder function seems to provide enough flexibility to create this project management tool.

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Administrator in Real Estate - Oracle CRM On Demand Review Author
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Used to track customer contacts,sales and demographic information in the housing sector

What do you like best?

The system is easy to use and has an intuitive layout to enter simple single object information. The SAS allows users to access the system from anywhere with an internet connection. Basic reports can be easily created and displayed in graphical charts. All updates were done by Oracle which meant little maintenance in house for enhanced functionality. The search and retrieval of customer information is quick and effective and as long as the objects have been linked correctly you can navigate to any information without having to perform a second search.

What do you dislike?

The core system does not allow for the creation of easy workflow and users are required to jump from object to object e.g. to create new contacts then add sales information (our organisation has customers approaching us rather than outgoing direct marketing for some of our products). An app had to be built to create a workflow that automatically added information to a Service Request for customer complaints. The standard number of custom objects was restricting for the diverse range of services we provide (not just sales). There was a restriction in producing effective reports from the in built report tool if the information crossed more than two objects. A third party report tool was needed but as this had to extract information from the Oracle servers and save it to our own it brought into question the appropriateness of a hosted service. Importing and maintaining sales contact information from multiple outlook imports was difficult (due to the way users store the same contacts...

Recommendations to others considering the product

Ensure the out of the box product meets your needs. There are many bolt on's to help but it becomes very costly.

What business problems are you solving? What benefits have you realized?

We were trying to create a single master system to record all customer information and contacts to the business. We also wanted to record all business sales, marketing and tender information in a single place. This would create a single version of all company activity with immediate reporting to help drive business direction by creating trend information and business analytics.

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Administrator in Higher Education - Oracle CRM On Demand Review Author
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Oracle CRM On Demand

What do you like best?

Customizations allow for adaptation of product to fit unique needs. Our iteration was quite unique in that we were adapting the system to track student interactions with advisors and counselors in a university setting. Working with a third party consultant we were able to create reports, workflows, dashboards, and other useful tools for department heads to evaluate the performance of their teams as well as track student visits across multiple departments.

What do you dislike?

Steep learning curve for end users when extensive customizations are utilized.

Recommendations to others considering the product

Using CRM On Demand for its intended purposes would likely be simple with minimal setup and customization. If you're trying to turn the product on its head as we did, it becomes more complex and support becomes limited.

What business problems are you solving? What benefits have you realized?

Our use of CRM On Demand was very unique in that it was used as a solution to recording career counselor and advisor interactions with students in a university setting. Many custom workflows were used to track processes.

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Keeping Data Clean and Accessible

What do you like best?

Oracle CRM on Demand has excellent reporting capabilities, and easy to use interface, and great custom workflows.

What do you dislike?

My biggest frustration with CRM on Demand was the customer support process. It would take weeks and even months to get bugs and errors resolved.

Recommendations to others considering the product

I would absolutely recommend Oracle CRM on Demand. It has the ability to scale as your company grows and is very easy to access while traveling.

What business problems are you solving? What benefits have you realized?

As a DBA, I was solving mostly Pipeline and Forecasting issues for the Sales department. This information needed to be correct when reporting to the Board, so there was really no room for error.

CRM on Demand's benefits were mainly that it was clean and easy to customize. My company made the software fit our needs, not the other way around.

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CRM On Demand Administrator, Implementer and User

What do you like best?

Ease of use, simple configurations, rporting and Dashboard capabilities, workflows as well as Territories and Books. This makes for our need to restrict visibity and access to geographical territories and external Users

What do you dislike?

I cannot report on Product Revenue Lines

Recommendations to others considering the product

It is best to have a knowledgable consulting team if transitioning from another CRM Software or implementing for the first time - Be sure to have your assigned administrators take an Oracle Course for Admin Essentials and Reporting

What business problems are you solving? What benefits have you realized?

Company transitions made for many New Users. The challenge is getting them up and running and familiar with the CRMOD Tools. With CRMOD being so User friendly growing pains are minimal and the benefits far outweigh any User problems with getting up and running quickly

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