Oracle Engagement Cloud (formerly Oracle Sales Cloud) Reviews

The new updates and ability to easily navigate between various sales opportunities and make quick edits on the fly. Also, the ability to easily add team members to opportunities and navigate through all the accounts in my territory to determine which ones are the best ones to reach out to.

lack of consistency with required fields. difficulty creating opportunities and fill out required fields that weren't previously specified. I would suggest marking all required fields so the end user is not caught by surprise after thinking they have filled in all the proper information.

solid tool as long as extended team is properly trained and can learn to use it as a collaborative tool

tracking sales pipeline, opportunity progression and establishing next step to move deals forward. Also a great tool for tracking forecast and allowing other team members to know what is happening in a given opportunity at any time.

Oracle Sales Cloud incorporates a Social Network embedded module which makes it easier to collaborate globally. Its readiness for mobile devices also makes it very accessible for users on the go, or out of the desk offices.

We recently had a massive migration from CRM On Demand to Oracle Sales Cloud and it's already been 4 months of still fixing bugs and glitches and adjusting things not correctly planned. The biggest issue is speed, the performance is way low than expected for a product of its kind.

Make sure your stakeholders are included in the mapping and migration planning conversation. Personally I found this migration quite painful, and I know there's a level of that to every migration process, but I strongly believe that having the right people on the table at the correct time can prevent a lot if headaches afterwards.

Having a CRM is a must for any business who thrives for the future. On the very basic we are aiming to take advantage on data gathered by our Sales reps and convert it on usable intelligence to ultimately grow the business.

Oracle Sales Cloud is well suited in SMB, Mid-Market and Enterprise businesses. It is extremely flexible and scalable. The biggest benefit is that it is part of Oracle’s suite of cloud products that work well together.

They have added a service piece that is still maturing for B2B or blended sales/service organizations.

They have incorporated the best of breed knowledge from their service cloud, but there are some features that are not available yet (but they are on the roadmap).

Make use of all the different modules available to you for a truly seemless experience.

It is being used for prospects, leads and opportunity tracking. Our sales team uses it heavily. We also implement it for our customers.

The user interface and mobile design add a modern feel to the CRM. This should eliminate some adoption issues with our Sales users.

For a product owned by ORCL, it doesn't particularly play nicely with other ORCL products - specifically ELQ. Integration is underway, but has been far from seamless.

Seek referenceable users and select a trusted integration partner to assist with implementation. Allow more time for testing than you think you'll need. Communicate often and openly with you users and document everything!

Tracking sales efficiency and pipeline tracking.

All the features of the Engagement Cloud including the Sales and Services.

Supports high-touch and high-value accounts using Engagement Cloud's sales and service capabilities.

Would like to see realignment of Marketing Cloud (Eloqua/Responsys) with Oracle Engagement Cloud on Fusion platform.

It's a game changer in the CRM world. So, make the shift in the right direction.

Ease of use,

360 degree overview of customers

Territory Management and Quota Management

I work from an Integration perspective. Using the API's thru web services is pretty easy , espiecially the merge function. Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID.

Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID. They should offer this for the other entitites

This is a high quality solution for your CRM and Cloud Enterprise products

CRM and Sales Management forecasting

The simplicity of the software makes it easy to use. I can have all my customer information in a 360 degree screen, along with my leads/opportunities information. I can cantrol access hierarchically, defining organizations groups of sales representatives and their sales managers. I can also create appointments and tasks for myself and/or other resources and control it in a calendar page. In addition, there's a BI where I'm able to create many reports as desired and it's pretty use to create them.

In addition to all this features (there's much more, but I won't talk about all of them) it's very use to configure and customize as you need it.

Finally, Oracle Support is great. Most of the times I needed to open a service request, they answered me pretty soon. Depending on your issue, you can have a video conference with the support analists so they would easily understand the problem.

Well, the import process is always somehow painfull. Oracle has been improving the errors messages, so it would be easy to identify the problem, but still, sometimes the process take just too long to import a few rows, and when finishes, ends up in error.

Also, there are still some bugs, but which software doesn't have it, right? The good thing is they're always working to fix them.

First of all, make sure you have though of everything you need. Then, expose it to the sales person from Oracle. Check with Oracle if all you need is feasible whitin the software. I've seen already a company which has bought Sales Cloud when they needed another tool. Later on, they had to switch tool. Big headache. Having that in mind, after you acquire Sales Cloud, create specifications of all you need inside the software and only then start to configure/customize it.

I've implemented this software in some companies. The last one got his business improved by the best control the now have on their customers and their sales representatives. They have drastically reduce their sales loss.

Great functionality and robust tools make Oracle Sales Cloud a powerful solution for companies looking to be more efficient. With just a Standard license, you get powerful BI Analytics tools, user-friendly mobile capabilities, and territory management functionality other CRM solutions charge extra for. Overall, it's a more cost-effective solution than can help you smartly scale your business and scale with you.

Because of all the built-in features, Oracle Sales Cloud can be overwhelming for administrators and intimidating for users. The implementation has become more streamline, but can still be difficult managing if it is only a small part of your job. User adoption is also more effective if there is a clear objective and incentive in using it.

Sometimes the system can feel slow as well. This is always improving, but one of the loudest complaints we hear from clients.

Scalability and Consistency: Growing a business is facilitated with Oracle Sales Cloud. Best practices and sales processes are implemented into the system and encourage uniformity in areas most important to the business. As new hires are onboarded, they are exposed and trained on best practices and easily integrated into the company.

Visibility and Accountability: The reporting tools are great and provide visibility for various roles to measure the effectiveness of sales process.

I love how easy it is to manage all my data, the interface is friendly and let me see what I upload right away.

The mobile app is really good too, I use it on my Samsung but I have seen people using them on their iPhones as well.

But I think the best feature is how it lets me to see all my clients information (where do they live, which industry, etc.) and after analysing all of it, I can make the best decitions.

I really don't have any complaing about this software, although bug fixes could be improve in order to stop the app to crash sometimes. But generally I think this is the best software I have seen in a long time.

As I said before, this software is helping us to organize all of our client data in one place, allowing us to improve our times, to make the best decition out of a situation; and it is helping us to take the information everywhere we are.

-It has powerful capabilities

-Comes pretty well equipped out of the box

-Native Data Templates and WSDLs

-Analytics tool is extremely useful

-User interface

-Mobility

-Out of the box security meets most business cases

-Upgrades are pretty seamless

-Setup and Administration is getting better but not yet caught up to competitors

-Workflows have limitations with trigger points and decision trees

-Security model is complex if needing to meet more complex requirements

Find a quality Partner to do a solid implementation. A high performing product can be low quality with a poor implementation.

Dealer-End Customer Model - Flexibility to add multiple customers to a deal

Greater visibility to sales performance

Simple, clean UI. The mobile application is a welcome addition

Lack of customizations, wrong expectations set by sales reps to potential customers

Know your customer's business process, and map them to OOTB as much as you can. Engagement Cloud cannot replace Siebel, and does not have all service aspects of Service Cloud. The key is in setting the right expectations.

Sales Force Automation, Incentive Comp.

We have seen increased user adoption and faster opportunity cycles

Oracle Sales Cloud has been a fantastic product for our sales force. The could is enabling us to deploy and scale across the world to offices of varying size and sophistication. The technology is empowering our field sales force to be more efficient (reducing friction for our customers) and more effective (driving more sales and bigger deals).

With any technology deployment, change management is really hard. The tool could use more embedded, guided help to make sure adoption and compliance is achieved faster.

Long lead to order cycles are being reduced, order accuracy is improving.

We were able to check out the sales cloud during a brief time. We are currently using SalesForce CRM to manage our client base. The nice things I like about the sales cloud was the aesthetics of the approach. Different than its competition, I truly like the interface and it seems as if Oracle is trying to beat out others by ease of use. I can't guarantee that it's better on a documentation and lead gen/ customer tracking perspective, but it's easier to look at and use.

Some things I dislike are a lot of the features seem like you have to either pay for them or they are currently in the process of being built. We'd rather have the approach where we can just go in and use all of the tools are not see them, then it's not really using all of features if we can only see what they plan on building out.

Continue to improve the interface which will help younger sales team hope to use!

We're trying to just figure out the best mode to get in front of our clients. In doing so, we need a way to track our customers, and document the way we interact with them. It's not difficult to document, but occasionally it's hard to have every piece of document relate to each other.

User Interface agility, navigating in different features of the solution is very easy.

Also the setup configuration and the integration of the tool is quick and cheap working with the right partner.

The only thing I found not so clear in the solution is the standard Italian localization in some fields that could have been labeled/translated better. Fortunately this impact only few fields.

Detailed pipeline and sale's forcasting

The best thing about this tool is the breadth of features. This tool offers sales reps the ability to document and track their customer engagement, leads, and opportunities throughout the entire sales process

There are some areas where there might be what feels like a few too many clicks, but the processing speed and compute power makes up for it. Additionally the tool is very intuitive.

Talk to your Oracle reps to make sure you are getting the most benefits as possible.

Oracle Sales Cloud allows sales reps to effectively use a scalable-repeatable process to run their business, and to stay on top of all customer interactions and deal tracking.

It is easy to use; user friendly. basic and easy to understand

Everything takes a million clicks to get to anything you constantly have to flip between leads, contacts and opportunities. I cannot stand that fact that my teammates cannot see my opportunities.

realize that this is a sales database and does not always translate well to higher education

communication and data. It is helping us track where students come from and allowing others to see the communication activity.

Oracle Sales Cloud is easy to implement, offers a variety of platforms (Main UI, Simplified UI and Mobile interface) to allow users to choose the platform they like best, and is very simple for new users to quickly learn to use. Critical metrics are presented intuitively allowing users to analyze customer needs by territory, industry or location, recognize patterns, and nurture up-sell and cross-sell collaboration opportunities.

The data import process has grown a lot since earlier releases. In the past, when data import would fail it would rarely provide any indication of where the problem exists. In the recent releases (Rel. 8 and above), this process has greatly improved. Now the error messages have become easy to understand and resolve. Overtime, I believe this process will continue to mature.

Make sure to consider all aspects of the implementation, most importantly planning and design prior to beginning the implementation as well as long term support. Oracle Support is an invaluable resource many competitors do not offer.

Rapid growth organically and due to a variety of global acquisitions resulted in multiple CRM systems (5), each with a unique sales process. The effort required to maintain multiple CRM systems around the globe, no single view of the firm’s sales pipeline, and the complexities of partnering on multi-national accounts without line of cite to a centralized account history was making global collaboration challenging. There was a lack of robust built in analytics, reports and dashboards. BI teams would have to manually merge data from each CRM system to produce global pipeline reports. This was inefficient, time consuming, and costly.

Our firm was looking for a top-performing CRM solution to consolidate all of CRM Systems together. We successfully implemented Oracle Sales Cloud to be our standardized, global CRM system. Oracle Sales Cloud allowed us to:

*Standardize and implement a global opportunity management process

*Create 100+ reports and dashboards, including Executive Dashboards with global pipeline and practice visibility

to gauge the pulse of the business

*Develop master data management templates, best practices, and techniques for combining data from multiple sources into Oracle Sales Cloud to maintain one source of truth

*Configure the Mobile application, the Simplified User Interface (UI), and integrate to Microsoft Outlook allowing key pipeline information to be managed in real-time

I like how the product integrates with so many other Oracle applications.

The flow can be a bit confusing at times, and the some fields are required and others are not requires a bit of configuration to get things setup the way you want.

We are capturing and following up on leads for our products.

Convenience for all the data being kept in the cloud. Salesforce is an easy-to-use, cloud-based CRM (customer relationship management) solution used by businesses in every industry to increase sales, generate more leads, improve customer service, and ultimately grow.

The only aspects that can be an irritant are the glitch. Also, sometimes, factors that affect forecasts change quickly and without notice and Oracle Sales Cloud is not always supporting quick changes

We were in need of a solution in enabling the business to grow at our required rate, primarily around the sales cycle. Our business is involved in estimating and quoting. It also entails making regular changes to scope and cost daily all throughout the sales cycle.

B2B sales

The constant innovation focused on the Sales persona - it's what's been missing in CRM/SFA for years.

The territory management solution needs to be more robust

Evaluate any SI you hire very carefully. OSC is a fairly new product so finding experienced help can be a challenge.

Getting our Field Sales reps mobile and giving them an access point that is easy for them to use.

We needed a solution that would enable the business to grow at the rate we required, mainly around the sales cycle. Our business involves quoting and estimating effort, with regular change to scope and ultimately cost, sometimes on a daily basis throughout the sales cycle. Previously, our process was resource and time intensive for our technical team. We’ve now used the application composers and groovy scripting within the tool’s capability to deliver an inbuilt quoting metric, which allows our sales team to alter estimates, update sales cycles, delivery costs and monitor margin through a system we involved our delivery team to design.

We also really like the analytics dashboards we’ve introduced for MI and the integration with our Marketing Tool is going to be invaluable for campaign management

Nothing we are extremely pleased with the solution,

Take the time to look at your business processes, goals and the key drivers you want the business benefits are that you want to achieve. Then work with an implementation partner who can help you map these processes and make the best suggestions for your business. Involve the key people to ensure you have business buy in and backing.

As well as the final system itself legacy data is of course equally as important to consider as is as thinking about key integration points to ensure all the information required is present and available. From a methodology point of view it’s very important to go through a sanctioned project approach starting from requirements definition and design, moving into build and test, and the running through into train and deploy. Even though this is cloud based software it is still important to get the basics right in order to ensure implementation success.

An automated workflow has been built in, so any discount levels that need senior management sign off are automated with a notification and our sales people don’t need to speak with as many people to provide a quote, so the sales cycle is reduced and optimised whilst making us more competitive, whilst the technical delivery team have more time for billable margin making activity.

With the excellent analytics dashboards, we have seen a correlation to the amount of closed business and timelines since implementing the tool. Our margins are improving because we have a more holistic view of the detail, which has enabled a better articulated value sell.

Great place to keep track of all my important work tasks

Design a bit clunky and not easy to navigate on Crome

Make sure there is a good on boarding process in the beginning to get used to the system

Easy to keep important information together and easily accessable

Simple and clean user interface - I can create and update my data really quickly.

The mobile app (I use on android but the ios version seems good as well).

My favourite feature is probably the real-time analytics and the dashboard tiles that provide instant insight into my pipeline.

I've asked our developers to be able to configure some views to include embedded dashboards within the page containing the data (at present I need to click on a tab to access my report); but I'm told this is coming in the next release in the next couple of months!

Definitely check out the UI against the competition as I really felt Sales Cloud was well advanced of the rest. And make sure you look into the possibilities with the embedded analytics as this seems to be a very powerful tool which we're learning to use more and more.

Tracking leads and opportunities effectively.

Logging and tracking sales cycle on the road (using mobile app).

Ability to provide real-time reporting of sales pipeline and

Oracle Sales Cloud enhances the communication between our inside and outside sales forces. It enables them to effectively share and discuss leads and sales activities on the go.

Getting support as quickly as we need it can be challenging.

The 'Around Me' feature is great at alerting you to new sales opportunities in the local area.

Oracle Sales Cloud has solved some of our problems with coordination between our sales people. It has made it easier to account for and study seller activities, and to share those in real-time with the office.

I like the simplicity of the software and easy it is to use. I can have all my customer and lead information in one area and get to them easily. It is easy to navigate through the software and creating different groups.

I don't like how we have to pay for new features. I would like to see it so that we can sue all the features at anytime

Trying to find out what works and what doesn't work. Trying to gather information to best serve our customers.

Productivity tools like sales predictor functionality

This great product should have bee n in the market some time back before sfdc : )

Get the entire cx stack

We are partners, so for our customers, they are able to do sales force automation along seamless integration with ICS with Eloqua

OSC allows our sales reps to keep all of their customer information in one place. Once we go live, it will greatly help to increase visibility.

Some of the administrative functions seem to be repetitive. For example, having to update users in both manage users and the resource directory.

It give more visibility to the management team, allows us to see the sales pipeline more clearly. I'm looking forward to rolling out more features after we go live.

Very good look and feel, nice navigation. Very good Depth in Sales and Marketing functionality. Customer support is good. It is a useful as it is using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers.

Little more efforts needed to compete the existing players in market. Data import is not that excellent, There is no direct integration with other Oracle systems

While it has still some way to go, salesforce is much better option in cloud world.

As an integration consultant, we use to integrate various systems, Oracle sales cloud is one of them.

Usability in Leads and Opportunity views and objects and Simplicity - navigation and configuration

More Capabilities on Territory Management and not robust enough to handle more complex products.

Lead to Quote Integration and native functionality to capture inquiries and leads funnel

Simplified user experience and ease of use

Change requested via ER takes lot of time to implement

I would recommend oracle sales cloud any day

All relating to our sales

The only thing I like about oracle is that they bought out Eloqua and I really enjoy Eloqua.

Oracle support is terrible and frequently misses scheduled meetings. I have a ongoing list of missed meetings and other mistakes they have made when opening a Service Request.

Don't buy, go with Sales Force.

I feel like we were Oracles "Ginny Pig" we have had so many issues we haven't really been able to use Oracle. Examples being fields aren't set properly, we have duplicate contacts in the system, emails don't sync, tasks come over as "not started", Canada address aren't entering in properly, maintenance updates often require us to uninstall and reinstall the Oracle to Outlook sync tool (which has never worked properly), and the list goes on.

Oracle Sales cloud is a fast and powerful tool for tracking leads and managing partners. I have experience with Sales Cloud at a smaller organization and many features were invaluable for forecasting and managing partners.

One downside to sales cloud is the ability to get up to speed quickly. There is a fair amount of training and experience needed to become proficient.

Tracking leads and working with partners. Dashboards have been helpful.

features and CX experience is amazing. We are able to consolidate the entire sales pipeline and with accuracy

Performance issues and some of the features are not ready

single view of sales, mobility

We like how easy it was to use . When integrating data it saved us time and a ton of money. The mobility of it was also key

Nothing we didn’t like. We did like the old software better because we were so use to it.

Please use his product. It is everything it should be

Upgrading applications and data intragrations.

That the application is in the cloud with access anywhere in the world. Common platform for the sales organization.

It is the slowest system I have ever used. Very frustrating to get any work done. Many bugs and it wipes out note fields after entering in the data.

Collaborative sales team environment with analytics reporting.

The integration with other Oracle services and easy to use interface

Managing the services, could be really complicated

Manage different sales methologys, we hope to unify them

It;s seemelss inceptions and daptibiltiy

c

integrsation can be sometimes challenging

it is verfy difficult to dynamically access all the information during realtime

I like infrastructure mgt. , Weblogic Server , many more

nothing,every things i like. all are good products

All our in-house application

Helps our sales team stay in touch with relevant information. Using multiple devices to leverage the cloud helps our sales team close deals more easily.

Reports could be easier to use.. More customization features. Their is a bit of a learning curve to get up to speed as some use cases are more complicated.

Yes

Sales team integration

The features Oracle Sales cloud offers. easy to understand

Our implmentation and uptime had many issues.

Make sure you have a supplimented Saas SLA in place. We experinces tons of uptime issues.

Capturing Customer. We were able to implement a process to capture our customers

The weblogic and the tool that gives us tips is wonderful. Salesforce is a great CRM app. This has helped out business so far.

This is a great product. Still working on so no dislikes yet.

A complex workflow that is powerful.

Help desk, CRM. We are still working on figuring out this great system.

Storehouse for all types of customer information

Difficult to obtain activity by salesperson

Able to purge customers that do not use our products and focus on customers with greater value.

The interface and ease of use are excellent. The upcoming Outlook integration also looks great too.

We are doing a complicated integration with Siebel. The performance and flexibility are leaving something to be desired.

User adoption - its working.

Reports are useful in sales forecasting

Slow, and functionality is difficult, takes 30 minutes to input new clients

We are still working through bugs, it has been helpful in generating sales reports.

Developer, open source contributor. Hacker like to wirk on stuff.

Some UX experience. Particularly some ui seems to be hanging.

We are levaraging it for data.

Its Features and working methods. It is a useful as it is using the latest technology advances and incorporating the best practices gathered from Oracle's thousands of customers. They are 100 % open-standards-based business applications that set a new standard for the way we innovate, work and adopt technology.

Oracle Fusion is a single-tenant database architecture that uses virtualization to share compute resources. This approach is certainly valid, but does not achieve the same economies as mulOracle Fusion is a single-tenant database architecture that uses virtualization to share compute resources. This approach is certainly valid, but does not achieve the same economies as multi-tenant cloud apps, thereby incurring greater costs and more effort for tasks such as upgrades. Oracle suggests that virtualization and more distributed resources deliver superior information security and redundancy for reduced downtime risk. These arguments may have some truth, but in a SaaS industry which is remarkably impressive with regard to security and uptime, the perceived benefits don’t seem to justify the loss of economies and software innovationti-tenant cloud apps, thereby incurring greater costs and more effort for tasks such as upgrades. Oracle suggests that virtualization and more distributed resources deliver superior information security and redundancy for reduced downtime risk. These arguments may have some truth, but in a SaaS industry which is remarkably impressive with regard to security and uptime, the perceived benefits don’t seem to justify the loss of economies and software innovation

So whilst the majority of the posts on this forum are concerned with the nuts-and-bolts of developing customizations and extensions on the Fusion Applications platform, its remains prudent to not forget that with great power comes great responsibility. In fact even in cloud scenarios where ongoing IT management is a delegated task it remains important to ensure customization is done in a consistent and high-quality manner. Just because something is easy to do, it doesn’t mean it should be done without proper care and consideration.

Very good look and feel, nice navigation. Very good Depth in Sales and Marketing functionality.. integration with Oracle social Network is awesome. On Mobile and Tab sales crm is also great.

it would need time to evolve as a mature CRM, waiting for more Releases.

Awesome features. Highly recommended.

Easy to use and organize. They respond to request very quickly.

Import process is not easy and quite painful. Also buggy.

Organze customer and sales data all in one place.

Access to data when not on my network...

Having issues with ICS..................................

Relax and lean into it...its a great product

sales data

Oracle Social Network is a great way to have internal communication. The Facebook for businesses.

Integrations with other products, or new acquisitions are not ideal.

Oracle Social Network has created less email traffic. Integrates well with Outlook.