What do you like best?
It's everything you need and things you didn't know you wanted. You can scale it to grow as your business grows. Multiple sessions can be logged in simultaneously. You can see changes made by users real time. I love the alerts functionality. Changes in production environment are pretty instantaneous (i.e. user account provisioning, updating account and ledger hierarchies, inventory transaction postings, invoice workflow approvals, Supplier setups, etc.) I also like that we have a dedicated team of customer success and sales professionals who are always eager to help us, eager to understand our business, and always looking for ways to add value.
What do you dislike?
Not having a comprehensive error log to quickly troubleshoot errors we encounter. The quality and level of support provided by My Oracle Support. We are currently considering purchasing Advanced Customer Support as a result.
Recommendations to others considering the product
Identify the champions of change in your organization and those within Finance, HR, Supply Chain and Technology who understand the future of Finance and your company for you. Have goals that are broken down into plans by quarter/month and work with a Vendor or Oracle to translate those into functionalities in the system and to reveal any gaps. Highlight manual processes you'd like to automate and by when. Even after going live, go back to that to see how far you've come and what to look forward to. There's lots of functionality and each business has to make a decision whether to make a lot of change all at once or in increments.
What business problems are you solving with the product? What benefits have you realized?
Visibility, access controls, and better planning. The pre-built analytics solutions for real time decision making are great. Visibility into the financials, as we prepare for the future. Access Controls: We know who's accessing what and when, and we can quickly control that access and scale it as our needs or business grows. We started as a small company with only 40 people but have grown to over 220 this year and we didn't outgrow this tool. We realized even more benefits with more use.