Oracle Field Service Cloud

(48)
4.1 out of 5 stars

TOA Technologies' field service management solutions use patented predictive technology to help organizations reduce costs and improve customer service.

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Oracle Field Service Cloud Features

Before the Job
Calendar

Uses the calendar tool to determine field workers who are free for the job.

88%
(Based on 26 reviews)
Dispatch

Notifies field service workers of their upcoming assignments.

89%
(Based on 22 reviews)
Privacy

Allows users to see tasks according to permissions and roles.

91%
(Based on 24 reviews)
Booking

Allows clients to book jobs through the desktop page or within the app.

84%
(Based on 22 reviews)
On the Job
Location

Tracks employee location to ensure timeliness.

89%
(Based on 28 reviews)
Employee Communication

Enables communication within the app from manager to field service employee.

88%
(Based on 29 reviews)
Behavior Monitoring

Monitors behavior in the field.

84%
(Based on 26 reviews)
Client Notifications

Notifies clients, should any delays or mishaps occur.

81%
(Based on 27 reviews)
After the Job
Reports

Creates reports that reflect field performance either as a team or individually, to review productivity.

86%
(Based on 29 reviews)
Analytics

Visualizes field activity via photos, graphs, and other data that can be displayed on a dashboard.

89%
(Based on 27 reviews)
Invoicing

Sends invoices through the software and allows clients to pay on the spot.

92%
(Based on 25 reviews)
CRM Integrations

Integrates with CRM software to monitor all aspects of the customer relationship.

90%
(Based on 20 reviews)