What do you like best?
OFSC was a great product for me to use, when it worked. We used to schedule our daily service tickets out. All of the customers information was uploaded and easily accessible. Same with the job details and the products used. We also had the ability to track, in real time, our drive. This helped provide timeline updates on the fly.
What do you dislike?
There would be several times where the software would not load all the client details correctly. Or at all.. Now, this could have been a hardware issue (with the tablet) however it happened to several other techs as well. That, along with the fact that sometime we couldn't manually enter details from the tech end into the software (or make changes) was kinda odd. We would have to call in.
Recommendations to others considering the product
Make sure the hardware and the software are able to work flawlessly together. If the hardware is not up to par, it will cause the software to lag / bog and will make for a tough day.
What business problems are you solving with the product? What benefits have you realized?
Creating job tickets. Tracking job tickets. Tracking techs drive / drive times. The benefits of having everything in one location is ideal.