What do you like best?
Well defined architecture underpinned by a scalable LDAP directory. The solution is usable as a basic platform but can be extended through additional customisation and extensions. The other benefits is the ease with which it integrates with the other suite components (SSO and Access Manager) to provide a comprehensive Identity Management Suite.
What do you dislike?
While the interface is improving, the customisation and branding of the interface is complex and could be better documented. The documents from Oracle support are written with a high level of assumed knowledge of the product and a very good understanding of Weblogic (on which the product is deployed), Also there is a distinct lack of expertise in Australia meaning that trained and competent implementers are hard to find. There needs to be some improved 'wizards' for basic setup of some functionality (e.g. AD integration) that is quite procedural at best.
Recommendations to others considering the product
An improving product that is definitely one to watch. Engage a Oracle IDM specialist to help in implementation as you will waste valuable time otherwise. The solution is being improved to better co-exist and socialise with other Oracle applications and can be hosted on quite small servers so can be used in small environments.
What business problems are you solving with the product? What benefits have you realized?
The management of identity information for a range of business partners and clients to provide a single 'trusted' source of identity information across multiple platforms. The extensibility of the product was leveraged to successfully integrate the solution into a bespoke environment through the API and Web Services.