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Oracle inQuira

(2 reviews)

By enabling searches across a wide variety of sources, Oracle's InQuira knowledge management products offer simple and convenient ways for users to access knowledge that was once hidden in the myriad systems, applications, and databases used to store ente

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Oracle inQuira Reviews

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Oracle inQuira review by Matt B.
Matt B.
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"It gets the job done, but it's not my favorite tool"

What do you like best?

We used inQuira for many years before Oracle bought it. Our version is called Oracle Knowledge but it's the same tool. Oracle inQuira's interface is familiar to me, so I'm comfortable using it. It's fairly easy to figure out how to draft articles, submit for Editor review, and request localization. Version history is reliably maintained and it's easy to revert to previous versions. Everything is automated, which is nice. We used to have to do a lot of what we do in this tool manually.

What do you dislike?

It's not a very modern interface. My main complaint about the tool is that the search feature is very limited. It often doesn't even work (I get an error message), and when it does work it's difficult to get the results I need. The text editor could use a lot of work. Adding an image to an article is a nightmare (no drag 'n drop).

Recommendations to others considering the product

Look for something a bit more modern if you can.

What business problems are you solving with the product? What benefits have you realized?

My department uses it to maintain form letters sent to customers, as well as news articles read by internal employees.

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Oracle inQuira review by Melissa B.
Melissa B.
Validated Reviewer
Review Source

"Best CRM solution with advanced features"

What do you like best?

I like that the system provides support in many ways. The self service support has been a huge help. The best feature in my opinion is the capabilities of the system to pull in the data so we are not repeatedly asking the same things.

What do you dislike?

This is a very expensive system to own and it is very complex. I wish there was a way to make it a little easier.

Recommendations to others considering the product

I would recommend researching all the benefits as well as cons before making the final decision. It is very expensive but it has proven to be worth it.

What business problems are you solving with the product? What benefits have you realized?

it appears that the roadmaps are not fully operational. I have found ways to work around this but it takes time to do it. This is a huge benefit to our customers so we have been dealing with the bumps in the road.

What Customer Self-Service solution do you use?

Thanks for letting us know!

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