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Oracle IT Service Management Suite

4.1
(31)

Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.

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Oracle IT Service Management Suite Features

Analysis

Threat Detection

Collects and curates data insight about the performance and health of a company's system.

77%
(Based on 11 reviews)

Platform

Unified Communications Platform

Facilitates communication between users and administrators.

81%
(Based on 15 reviews)

Remote Access

Allows end users to remotely access to company's IT database.

82%
(Based on 14 reviews)

ITIL Policy Compliance

Helps organizations establish, implement, and adhere to ITIL regulation.

n/a

Asset Tracking

Tracks IT assets and financial data.

85%
(Based on 14 reviews)

IT Knowledge Management

Integrates all IT service support functions for consistency and accuracy.

82%
(Based on 16 reviews)

Security

Endpoint Protection

Allows the IT team to oversee all possible endpoints in a single source of reference.

88%
(Based on 11 reviews)

Patch Management

Automates the updating of security measures on enterprise devices.

n/a

Disaster Recovery

Provides cloud backup or disaster recovery solution to protect enterprise data and applications.

n/a

Service Management

Utilizes data to proactively identify and prioritize IT issues.

n/a

Workflow Management

Creates new or streamlines existing workflows to better handle IT support tickets and service.

85%
(Based on 14 reviews)