Oracle IT Service Management Suite

(29)
4.1 out of 5 stars

Oracle IT Service Management (ITSM) Suite is an integrated solution that powers information-driven business excellence that can address and comprehensively manage the business of IT across their enterprises, innovate in response to volatile market conditions, and align services to business operations across global networks.

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Oracle IT Service Management Suite Reviews

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Showing 29 Oracle ITSM reviews
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Oracle ITSM review by <span>Gina G.</span>
Gina G.
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Oracle Review

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What do you like best?

It allowed us to do many functions and have a ticket system so that people could contact us for issues regarding audit coding at a university.

What do you dislike?

It was not user friendly for instances when I wanted to send a message to multiple people and it had somewhat of an outdated setup when it was pushed through to emails (one of our ticket messages)

What business problems are you solving with the product? What benefits have you realized?

We are able to identify and record issues related to coding and see where changes may have been made. It helped us to realize how important communication and documentation is on our team.

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Oracle ITSM review by <span>Brittney W.</span>
Brittney W.
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What do you like best?

What I like best about Oracle is that you can access so many important resources using this tool, such as payroll, personal information and tax information.

What do you dislike?

What I dislike about the tool is that is has looked the same for so long, so it looks a it outdated.

What business problems are you solving with the product? What benefits have you realized?

Employees are able to easily access their payroll and tax information without having to go through HR or Payroll to do so.

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Oracle ITSM review by <span>Steve S.</span>
Steve S.
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Great piece of software

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What do you like best?

Oracle IT Service Management Suite's best feature is its versatility and its ability to help us adapt quickly to changing conditions within the market. We use this software for a wide variety of projects and it has boosted productivity by at least 50%.

What do you dislike?

The biggest downside to Oracle IT Service Management Suite is the amount of time required to train new hires to use it to its full potential. We must spend several weeks with each new hire training them to use the software, which is then wasted man hours if they choose to leave the company.

Recommendations to others considering the product

None at this time.

What business problems are you solving with the product? What benefits have you realized?

It has enabled us to gain consistent, proactive management of our IT environment.

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Oracle ITSM review by User in Marketing and Advertising
User in Marketing and Advertising
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What do you like best?

Easy organaise and keep track of leads, marketing campaign and effectiveness.

What do you dislike?

The insight se too. Could be improved. The platform interface could be improved as well.

Recommendations to others considering the product

The big enterprises companies which can afford to invest in multiple Oracle products should use it. Eloqua is not recommended for small companies, because is quite expensive product.

What business problems are you solving with the product? What benefits have you realized?

Oracle Eloqua is the best tool if you want to automate your marketing efforts, especially across the different channels. To analysing the effectiveness of your marketing campaign and to use that information to make necessary changes to increase their impact.

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Oracle ITSM review by Administrator in International Affairs
Administrator in International Affairs
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Powerful and versatile

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What do you like best?

Taking into account that his main rival SQL server has a lot of limitations, I would say that Oracle is the only option if you have to manage big databases with high availability and good performance.

Also for Big Data projects I would not consider more options, and I would go for Oracle Exadata.

What do you dislike?

Well, it is not a drawback itself but Oracle is big, huge... So be able to control all its areas it requires a lot of effort.

In my opinion is better to focus on some areas only (admin or developer or tuning...)

Recommendations to others considering the product

Big projects require big and trustable solutions.

What business problems are you solving with the product? What benefits have you realized?

Like I said, for big Data projects is the best option. Personally I still don't trust 100% in no-sql solutions, so Oracle is a must.

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Oracle ITSM review by <span>Bharti P.</span>
Bharti P.
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Perfect for Support project

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What do you like best?

Service Management is extremely adaptable. It works well in environments like ours which contain decentralized IT contacts.It control and monitor your entire change process also helps to guide a company in proper change management practices.

What do you dislike?

can have more support features.

It has issue was the integration with Rally software that caused some redundancies for release management, QA and the developers.

Recommendations to others considering the product

doing well

What business problems are you solving with the product? What benefits have you realized?

Remedy ITSM is well suited in any business that is trying to help manage their ITIL processes , also good for multiple uses beyond tickets - CMDB, Knowledge Base and Change Management.

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