Oracle Sales Cloud

Oracle Sales Cloud

(47)
3.8 out of 5 stars

Oracle Sales Cloud engages your customer earlier and enables you to close deals more often. Equip your team with the proper processes, tools, resources, and intelligence to increase revenues.

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Oracle Sales Cloud review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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An ever improving SFA product

What do you like best?

Ever since Oracle took a conscious decision to move to cloud, Oracle Sales cloud has been a critical piece in their CX strategy especially considering the fact they had market leading applications in the same space such as Siebel. The application in itself is evolving and rapidly adopting to customer needs. Along with multiple CX products in suite, Oracle Sales cloud is poised for a greater market share.

What do you dislike?

Oracle Sales cloud falls short in features and agility, in comparison to its peer and market leader Salesforce. Support for the product has been found wanting. Also the application does not work as seamless with other Oracle cloud projects, it seems to promise on the paper.

What business problems are you solving with the product? What benefits have you realized?

Oracle sales cloud was used in the Opportunity to Cash cycle, where both lead and opportunity was created and tracked in OSC. Benefit of one single CX product helped the user to have a seamless experience.

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Oracle Sales Cloud review by <span>Kourosh S.</span>
Kourosh S.
Validated Reviewer
Organic
Reviewed On

Account Manager

What do you like best?

The new updates and ability to easily navigate between various sales opportunities and make quick edits on the fly. Also, the ability to easily add team members to opportunities and navigate through all the accounts in my territory to determine which ones are the best ones to reach out to.

What do you dislike?

lack of consistency with required fields. difficulty creating opportunities and fill out required fields that weren't previously specified. I would suggest marking all required fields so the end user is not caught by surprise after thinking they have filled in all the proper information.

Recommendations to others considering the product

solid tool as long as extended team is properly trained and can learn to use it as a collaborative tool

What business problems are you solving with the product? What benefits have you realized?

tracking sales pipeline, opportunity progression and establishing next step to move deals forward. Also a great tool for tracking forecast and allowing other team members to know what is happening in a given opportunity at any time.

What CRM solution do you use?

Thanks for letting us know!
Oracle Sales Cloud review by <span>Citlalli R.</span>
Citlalli R.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Not quite the performance standard I expected

What do you like best?

Oracle Sales Cloud incorporates a Social Network embedded module which makes it easier to collaborate globally. Its readiness for mobile devices also makes it very accessible for users on the go, or out of the desk offices.

What do you dislike?

We recently had a massive migration from CRM On Demand to Oracle Sales Cloud and it's already been 4 months of still fixing bugs and glitches and adjusting things not correctly planned. The biggest issue is speed, the performance is way low than expected for a product of its kind.

Recommendations to others considering the product

Make sure your stakeholders are included in the mapping and migration planning conversation. Personally I found this migration quite painful, and I know there's a level of that to every migration process, but I strongly believe that having the right people on the table at the correct time can prevent a lot if headaches afterwards.

What business problems are you solving with the product? What benefits have you realized?

Having a CRM is a must for any business who thrives for the future. On the very basic we are aiming to take advantage on data gathered by our Sales reps and convert it on usable intelligence to ultimately grow the business.

Oracle Sales Cloud review by <span>Michael D.</span>
Michael D.
Validated Reviewer
Verified Current User
Invitation from a vendor or affiliate
Reviewed On

Early stage deployment, a step up from CRM On-Demand

What do you like best?

The user interface and mobile design add a modern feel to the CRM. This should eliminate some adoption issues with our Sales users.

What do you dislike?

For a product owned by ORCL, it doesn't particularly play nicely with other ORCL products - specifically ELQ. Integration is underway, but has been far from seamless.

Recommendations to others considering the product

Seek referenceable users and select a trusted integration partner to assist with implementation. Allow more time for testing than you think you'll need. Communicate often and openly with you users and document everything!

What business problems are you solving with the product? What benefits have you realized?

Tracking sales efficiency and pipeline tracking.

Oracle Sales Cloud review by <span>David B.</span>
David B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Oracle Sales Cloud offers a High Quality Sales and CRM Tool

What do you like best?

I work from an Integration perspective. Using the API's thru web services is pretty easy , espiecially the merge function. Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID.

What do you dislike?

Also the Source System ID for Account and Contacts makes loading seamless with out having to get the corresponding OSC Party ID. They should offer this for the other entitites

Recommendations to others considering the product

This is a high quality solution for your CRM and Cloud Enterprise products

What business problems are you solving with the product? What benefits have you realized?

CRM and Sales Management forecasting

Oracle Sales Cloud review by <span>Max P.</span>
Max P.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Help you organize all your customer information

What do you like best?

The simplicity of the software makes it easy to use. I can have all my customer information in a 360 degree screen, along with my leads/opportunities information. I can cantrol access hierarchically, defining organizations groups of sales representatives and their sales managers. I can also create appointments and tasks for myself and/or other resources and control it in a calendar page. In addition, there's a BI where I'm able to create many reports as desired and it's pretty use to create them.

In addition to all this features (there's much more, but I won't talk about all of them) it's very use to configure and customize as you need it.

Finally, Oracle Support is great. Most of the times I needed to open a service request, they answered me pretty soon. Depending on your issue, you can have a video conference with the support analists so they would easily understand the problem.

What do you dislike?

Well, the import process is always somehow painfull. Oracle has been improving the errors messages, so it would be easy to identify the problem, but still, sometimes the process take just too long to import a few rows, and when finishes, ends up in error.

Also, there are still some bugs, but which software doesn't have it, right? The good thing is they're always working to fix them.

Recommendations to others considering the product

First of all, make sure you have though of everything you need. Then, expose it to the sales person from Oracle. Check with Oracle if all you need is feasible whitin the software. I've seen already a company which has bought Sales Cloud when they needed another tool. Later on, they had to switch tool. Big headache. Having that in mind, after you acquire Sales Cloud, create specifications of all you need inside the software and only then start to configure/customize it.

What business problems are you solving with the product? What benefits have you realized?

I've implemented this software in some companies. The last one got his business improved by the best control the now have on their customers and their sales representatives. They have drastically reduce their sales loss.

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