Oracle Siebel Field Service

3.8
(12)

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, it can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multichannel service solution.

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Oracle Siebel Field Service Reviews

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Showing 14 Siebel reviews
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Siebel review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Oracle Siebel Field Service Review"

What do you like best?

Over all the program does work but there are some quirks so to speak. It always loaded up without a hitch and I never had issues with that part.

What do you dislike?

Every now and again it would freeze up on us and the entire system would have to be rebooted in order to bring the program back up.

Recommendations to others considering the product

I would definitely recommend trying this out for sure. It has issues with lock ups and sometimes pages won't completely load but those issues are easily solvable in programming. As far as looks go, the program itself is very sleek and attractive to me as an every day user. I would recommend they do some test runs before implementation for any company that is wanting to try it out. That way they can definitely know for sure they want to use it.

What business problems are you solving with the product? What benefits have you realized?

As far as problems that we are having, I believe the consistency with it staying up and not locking up the computer for us is a major issue that happens at minimum once per day. I can see how it is or rather could be a good program as far as organizing and assigning the tasks needed to solve our other issues.

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Siebel review by Kelli L.
Kelli L.
Validated Reviewer
Review Source

"Clunky, but it works"

What do you like best?

Siebel lets me update and view databases on different financial accounts our business holds.

What do you dislike?

Siebel is very particular about how names/numbers are input. For example, some fields you can just type and hit enter, while some fields you have to open a dialogue box and search to input your query.

Recommendations to others considering the product

Be prepared to comment "Siebel is having an attitude today so I can't get anything done!"

What business problems are you solving with the product? What benefits have you realized?

a problem we had prior was that we were limited to how many "superusers" could edit info. Now, anyone can edit/input info and it will log who edited and when.

What Field Service Management solution do you use?

Thanks for letting us know!
Siebel review by Jeffrey M.
Jeffrey M.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"ALto fo capabiliyit but cumbersome and slow"

What do you like best?

Siebel contains significant amounts of customer information and is the front end to a number of order and billing platforms

What do you dislike?

Cumbersome and slow to update opportunities

Recommendations to others considering the product

very comprehensive but believe other CRM platforms such as Sales Force specifically for CRM are better purpose built.

What business problems are you solving with the product? What benefits have you realized?

CRM platform for ABS

Siebel review by User in Hospitality
User in Hospitality
Validated Reviewer
Review Source

"Quick to learn"

What do you like best?

It was different to use than any other system. But what I liked best was the black and white of it all. This is your items, this is your items per hour, this is your average.

What do you dislike?

I disliked that it glitches a lot. A few times while using the system I would get sent two different orders and I had to reboot the handheld.

Recommendations to others considering the product

Honestly, I think that I have too little experience with it to give a recommendation. But it's easy to you.

What business problems are you solving with the product? What benefits have you realized?

It provides a way to quickly expedite the information to the person to get the object to the customer.

Siebel review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Clunky and highly customized solution -- not ideal for nimble, start-up environments"

What do you like best?

- Serves the core needs of contact / service center and other customer service applications.

- Widely used platform and decent customer services

- OK to use with the right support and training infrastructure

- Decent product updates and time

- Good quals and other customer references

- Out of the box functionality is solid and pretty usable out the box

-

What do you dislike?

- Clunky and hard to implement

- Highly customized, hard to contain and manage the best way possible

- Bad customer service and support

- Complex and hard to tailor to the business needs, doesn't have the best

- Services contracts are complex and difficult

Recommendations to others considering the product

Consider other platforms / cloud solutions.

Know what you are buying, this product id dated and pretty terrible from a support perspective.

What business problems are you solving with the product? What benefits have you realized?

Contact center solutions with service quality needs.

Better call center metrics / KPIs, but terrible customer service. Dated and clunky solution.

Siebel review by Nicole F.
Nicole F.
Validated Reviewer
Review Source

"Great Tool for Service"

What do you like best?

That it is portable and accessable with internet connection.

What do you dislike?

That if you can not access from a location, you do not have access to your necessities

Recommendations to others considering the product

It is a great tool to improve efficiency with in your company and employees

What business problems are you solving with the product? What benefits have you realized?

Allow office to be more efficient and work accessible.

Siebel review by Ronald C.
Ronald C.
Validated Reviewer
Review Source

"Simple, but inefficient "

What do you like best?

All the various tabs and how you can integrate your parts, etc.

What do you dislike?

Freezing issues and inefficient....takes too much time to complete tasks at times....

What business problems are you solving with the product? What benefits have you realized?

Not a bad system, but takes some time to become proficient....I’m able to complete a lot of work, though, in spite of the time it takes to complete tasks within the application.

Siebel review by User
User
Validated Reviewer
Review Source

"Oracle Siebel Field Service"

What do you like best?

Mobile Field Service provide complete wireless access to customer information, knowledge bases, and more.

What do you dislike?

Siebel applications running on Open UI are platform independent and will run on any modern browser that is standards compliant.

Recommendations to others considering the product

• Streamlines Service Operations

• Improves Workforce Productivity

• Improves First Call Resolution

• Provides seamless service across channels

• Improves Cross-sell / Up-sell rate

• Empowers Field Technicians

What business problems are you solving with the product? What benefits have you realized?

service organizations can significantly improve customer satisfaction, increase profitability, maximize productivity, and gain a sustainable competitive advantage.

Siebel review by Michelle B.
Michelle B.
Validated Reviewer
Review Source

"Oracle at Monster"

What do you like best?

It makes time management quick and simple, as well as keeping my vacation days easy to figure out

What do you dislike?

sometimes the website gets stuck for me and hard to load

Recommendations to others considering the product

highly suggested for a simple time management solution

What business problems are you solving with the product? What benefits have you realized?

timesheet submissions and PTO management

Siebel review by Nisha S.
Nisha S.
Validated Reviewer
Review Source

"Access to everything you need!!"

What do you like best?

Mobile capability - It gives complete wireless access to all the customer information

What do you dislike?

Creation of new documents is a challenge

Recommendations to others considering the product

You might want to check your requirements first as to what you need access/create mainly

What business problems are you solving with the product? What benefits have you realized?

To access client details during visit.

Siebel review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Siebel Field Service"

What do you like best?

Siebel Field Service has been a great to measure our field service initiatives

What do you dislike?

nothing Specifically have I come across as any opportunity except couple of downtimes which could be based on our infrastructure

Recommendations to others considering the product

Negotiate for addon packages

What business problems are you solving with the product? What benefits have you realized?

Performance mgmt., vendor mgmt. Cost initiative to reduce defects

Siebel review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Siebel field service"

What do you like best?

Siebel field service is good for consultants evalutaing real time customer data

What do you dislike?

Sync problems in offine system are an issue

What business problems are you solving with the product? What benefits have you realized?

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, i

Siebel review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Oracle Siebel"

What do you like best?

The best thing is without a doubt its mobile capability - super useful!

What do you dislike?

Some performance issues but tolerable in my view.

What business problems are you solving with the product? What benefits have you realized?

Having total wireless access to all available customer information definitively.

Siebel review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Okay"

What do you like best?

Siebel offered multiple fields to add relevant data

What do you dislike?

I experienced slow loading with the system.

What business problems are you solving with the product? What benefits have you realized?

Lead management

Kate from G2 Crowd

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