Oracle Siebel Field Service

(5)
3.8 out of 5 stars

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, it can also be easily integrated with other Oracle and third-party applications to create a comprehensive, multichannel service solution.

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Oracle Siebel Field Service Reviews

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Showing 6 Siebel reviews
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Siebel review by <span>Kelli L.</span>
Kelli L.
Validated Reviewer
Review Source

"Clunky, but it works"

What do you like best?

Siebel lets me update and view databases on different financial accounts our business holds.

What do you dislike?

Siebel is very particular about how names/numbers are input. For example, some fields you can just type and hit enter, while some fields you have to open a dialogue box and search to input your query.

Recommendations to others considering the product

Be prepared to comment "Siebel is having an attitude today so I can't get anything done!"

What business problems are you solving with the product? What benefits have you realized?

a problem we had prior was that we were limited to how many "superusers" could edit info. Now, anyone can edit/input info and it will log who edited and when.

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Siebel review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Clunky and highly customized solution -- not ideal for nimble, start-up environments"

What do you like best?

- Serves the core needs of contact / service center and other customer service applications.

- Widely used platform and decent customer services

- OK to use with the right support and training infrastructure

- Decent product updates and time

- Good quals and other customer references

- Out of the box functionality is solid and pretty usable out the box

-

What do you dislike?

- Clunky and hard to implement

- Highly customized, hard to contain and manage the best way possible

- Bad customer service and support

- Complex and hard to tailor to the business needs, doesn't have the best

- Services contracts are complex and difficult

Recommendations to others considering the product

Consider other platforms / cloud solutions.

Know what you are buying, this product id dated and pretty terrible from a support perspective.

What business problems are you solving with the product? What benefits have you realized?

Contact center solutions with service quality needs.

Better call center metrics / KPIs, but terrible customer service. Dated and clunky solution.

What Field Service Management solution do you use?

Thanks for letting us know!
Siebel review by <span>Ronald C.</span>
Ronald C.
Validated Reviewer
Review Source

"Simple, but inefficient "

What do you like best?

All the various tabs and how you can integrate your parts, etc.

What do you dislike?

Freezing issues and inefficient....takes too much time to complete tasks at times....

What business problems are you solving with the product? What benefits have you realized?

Not a bad system, but takes some time to become proficient....I’m able to complete a lot of work, though, in spite of the time it takes to complete tasks within the application.

Siebel review by <span>Nisha S.</span>
Nisha S.
Validated Reviewer
Review Source

"Access to everything you need!!"

What do you like best?

Mobile capability - It gives complete wireless access to all the customer information

What do you dislike?

Creation of new documents is a challenge

Recommendations to others considering the product

You might want to check your requirements first as to what you need access/create mainly

What business problems are you solving with the product? What benefits have you realized?

To access client details during visit.

Siebel review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Siebel field service"

What do you like best?

Siebel field service is good for consultants evalutaing real time customer data

What do you dislike?

Sync problems in offine system are an issue

What business problems are you solving with the product? What benefits have you realized?

Oracle's Siebel Field Service enables businesses to dramatically enhance their customer service offerings. With support for everything from call routing and asset management to onsite invoicing and mobile connectivity, i

Siebel review by User in Telecommunications
User in Telecommunications
Validated Reviewer
Review Source

"Okay"

What do you like best?

Siebel offered multiple fields to add relevant data

What do you dislike?

I experienced slow loading with the system.

What business problems are you solving with the product? What benefits have you realized?

Lead management

Kate from G2 Crowd

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