Oracle Siebel

3.3
(221)

Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions.

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Oracle Siebel Features

Sales Force Automation

Opportunity & Pipeline Mgmt.

Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide.

73%
(Based on 116 reviews)

Partner Relationship Mgmt. (PRM)

Manage partners by tracking channel partner leads and sales opportunities. Provide a partner portal to collaborate with channels on sales opportunities and to share product, pricing, quoting, ordering, and training information

72%
(Based on 85 reviews)

Task / Activity Management

Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities.

76%
(Based on 132 reviews)

Desktop Integration

Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration.

73%
(Based on 113 reviews)

Territory & Quota Management

Assign and manage sales quotas and territories. Track progress against quotas. Change as needed.

72%
(Based on 93 reviews)

Contact & Account Management

Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts.

76%
(Based on 127 reviews)

Customer Contract Management

Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution.

74%
(Based on 101 reviews)

Product & Price List Management

Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system.

71%
(Based on 96 reviews)

Quote & Order Management

Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts.

73%
(Based on 100 reviews)

Marketing Automation

Email Marketing

Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders.

73%
(Based on 78 reviews)

Campaign Management

Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time.

75%
(Based on 83 reviews)

Lead Management

Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification.

74%
(Based on 87 reviews)

Marketing ROI Analytics

Enables analysis of effectiveness of an organizations various marketing activities

76%
(Based on 72 reviews)

Promotions

Planning

Ability to create plans for different types of trade promotions.

Not enough data available

Campaigns

Create and monitor trade promotion campaigns.

Not enough data available

Funds Allocations

Manage the financial resources used for trade promotion management.

Not enough data available

Alignment

Align campaigns and trade promotions with the brand strategy of the company.

Not enough data available

Customer Support

Call Center Features

Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management.

79%
(Based on 85 reviews)

Case Management

Tracks issues/help requests reported by customers through the resolution process.

79%
(Based on 89 reviews)

Customer Support Portal

Provides a convenient way for customers to get answers to inquiries, post service issues, place orders, view order histories, and gain access to other information contained in the knowledge base.

75%
(Based on 89 reviews)

Knowledge Base

Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions.

76%
(Based on 89 reviews)

Support Analytics

Enables analysis of customer support activities to optimize customer support professionals, processes and tools.

77%
(Based on 85 reviews)

Optimization

What-if Scenarios

Create and compare trade promotion scenarios to estimate their impact on sales.

Not enough data available

Recommendations

Provide suggestions to improve trade promotion campaigns and planning.

Not enough data available

Adjustments

Users can quickly adjust trade promotions based on alerts and recommendations.

Not enough data available

Reporting & Analytics

Forecasting

Enables projection of sales revenue, based on historical sales data, analysis of market surveys and trends, and salespersons' estimates.

75%
(Based on 94 reviews)

Reporting

Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports.

77%
(Based on 109 reviews)

Dashboards

An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance

76%
(Based on 111 reviews)

Analytics

Lost Opportunities

Track lost sales and identify the causes per campaign or product family.

Not enough data available

ROI

Analyse return on investment for different types of trade promotion campaigns.

Not enough data available

Forecasting

Identify future internal and external changes that may impact trade promotion.

Not enough data available

Mobile & Social

Social Network Integration

Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management.

72%
(Based on 59 reviews)

Social Collaboration Features

Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone

72%
(Based on 63 reviews)

Mobile User Support

74%
(Based on 59 reviews)

Campaigns

Plan

Ensure campaigns are alligned with corporate goals.

Not enough data available

Execution

Ability to execute trade promotion managment campaigns.

Not enough data available

Tracking

Track both results and financial resources allocated for campaigns.

Not enough data available

Opportunities

Identify lost opportunities

Not enough data available

Platform

Output Document Generation

Allows adminstrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application.

73%
(Based on 34 reviews)

Sandbox / Test Environments

Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment.

72%
(Based on 32 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

75%
(Based on 33 reviews)

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

71%
(Based on 30 reviews)

Customization

Allows administrators to customize to accomodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

69%
(Based on 33 reviews)

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.

73%
(Based on 38 reviews)

Internationalization

Enables users to view and transact business with the same content in multiple languages and currencies.

74%
(Based on 27 reviews)

Document & Content Mgmt.

Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files.

69%
(Based on 28 reviews)

Marketing - Trade Promotion Management

Strategy

Ensure campaigns align with merchandising strategy.

Not enough data available

Collaboration

Improve collaboration with retailers for further promotions,

Not enough data available

ROI

Analyze ROI of retail promotions.

Not enough data available

KPI

Ability to identify KPIs of campaigns

Not enough data available

Analytics

Increase revenue through analytics-based marketing.

Not enough data available

Integration

Integration APIs

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

76%
(Based on 28 reviews)

Data Import & Export Tools

Ability to input, modify and extract data from the application in bulk through a structured file.

73%
(Based on 41 reviews)

Breadth of Partner Applications

To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.

73%
(Based on 32 reviews)