Oracle Siebel

(189)
3.2 out of 5 stars

Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions.

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Oracle Siebel Reviews

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Showing 205 Siebel reviews
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Siebel review by <span>Paul S.</span>
Paul S.
Validated Reviewer
Verified Current User
Organic
Reviewed On

I use Siebel all day, every day

What do you like best?

The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all departments in our company is done within this software. Our whole business is integrated and the software is highly customized to our needs.

What do you dislike?

One thing that could use improvement is the user experience within the software. Many functions are not as intuitive as you might expect and there are some quirks that takes new users a little extra time to learn than other software. I have a feeling this is due to the age of the software platform as it does also look less attractive as newer software.

Recommendations to others considering the product

This software is powerful and can be heavily customized to your needs but if you don't need all of that power you might want to look into slimmer options.

What business problems are you solving with the product? What benefits have you realized?

This is our software for customer relationship management, vendor management, work order and quote management, asset management, contract management, etc... we use Siebel for everything we do.

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Siebel review by <span>Lee M.</span>
Lee M.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Siebel for every company use

What do you like best?

Siebel brought all of our data together into one piece of software. Nearly all of the work done by all departments in our company was done within this software. Our whole business was integrated and the software is highly customized to our needs.

What do you dislike?

The control administrator of the software can cause problems with the version of the internet browser that is opened since it is not compatible with all, preferably it has to be opened with Internet Explorer since it does not have support for newer versions such as Edge and much less with Chrome the lack of a Plugin In that makes this tool compatible, makes it a lot heavier to handle in each of the computers of the company.

Recommendations to others considering the product

This tool is of global use, it helps to take control of each of the clients with their purchase preferences, addresses, fiscal data or any order tracking that has been done.

What business problems are you solving with the product? What benefits have you realized?

The inventory controls, taken at the level of each SKU with its measure and individual price, as well as grouped in a special price list that is assigned to each of our customers depending on the volume of purchase made by each, these can be customized to get special discounts or wholesale

What CRM solution do you use?

Thanks for letting us know!
Siebel review by User in Tobacco
User in Tobacco
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Oracle Siebel CRM Globally

What do you like best?

Oracle Siebel, is the CRM on my company the integration betwen SAP is the most efficent and flow correctly, the hand held is optimezed to work with this mobile version software.

The personalization required by the company is the full customization required.

By using one or both of these virtualization technologies, the Siebel CRM services at each level can be run in isolation, without affecting service execution at other levels. The resources of the system are basic to perform the necessary function of the software

What do you dislike?

The visual graphic is too old and improvements are necessary from the company core.

Colors are the same for all type of versions of Siebel, and dont having any diference betwen the new one from the old one.

The control administrator of the software can cause problems with the version of the internet browser that is opened since it is not compatible with all, preferably it has to be opened with Internet Explorer since it does not have support for newer versions such as Edge and much less with Chrome the lack of a Plugin In that makes this tool compatible, makes it a lot heavier to handle in each of the computers of the company.

Recommendations to others considering the product

This tool is of global use, it helps to take control of each of the clients with their purchase preferences, addresses, fiscal data or any order tracking that has been done.

Having this tool in the company helps maintain global control in the organization

What business problems are you solving with the product? What benefits have you realized?

CRM Oracle Siebel, help on the company to make control of all the sales, inventory, credit notes for each of our clients.

The inventory controls, taken at the level of each SKU with its measure and individual price, as well as grouped in a special price list that is assigned to each of our customers depending on the volume of purchase made by each, these can be customized to get special discounts or wholesale

Siebel review by <span>Greg D.</span>
Greg D.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Too customized to be useful?

What do you like best?

Overall, Siebel does what it's supposed to do - keep track of prospects, contacts, opportunities and pipeline (through close or loss).

What do you dislike?

In my case, Siebel can be so customized that it is a giant pain in the ass to actually use. As a sales person, there are only a handful fields I want to see and use......but the version (custom implementation at my former company) I was forced to use made me dread the weekly updates I had to do. So I'd want it to be much easier to create a view that only matters to me (and other sales people) and leave out all the other stuff the rest of the company might care about.

Recommendations to others considering the product

Do not over complicate implementations. Give every type of user their own view and leave out the stuff that doesn't matter to them.

What business problems are you solving with the product? What benefits have you realized?

It seems like our CFO and CEO could get what they wanted out of it.....so that's a benefit. But for those of us that have to input and manage data, I found it too user unfriendly to be truly useful.

Siebel review by <span>Emma H.</span>
Emma H.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Use this every day for work

What do you like best?

Siebel populates profile info and feeds it over to other systems to make it easier to complete my work. It has tabs to view various profile information on one system. It's pretty easy to use and makes work easier. It has the option to search by various methods (policy number, name, SSN, etc.). It's easier to find info on a client if they are in the system. There is also a built in calendar and has the ability to track opportunities and requests.

What do you dislike?

Sometimes Siebel is slow, crashes, or does not have updated information. Sometimes info does not sync to other systems that I use. This can be frustrating since it makes it harder to complete my work. Sometimes I have to log in manually instead which can take some time. The IT support is pretty good and usually resolves issues fairly quickly.

Recommendations to others considering the product

Oracle Siebel is a great system. It's user-friendly and provides a lot of helpful info. It sometimes crashes or does not sync with other systems though.

What business problems are you solving with the product? What benefits have you realized?

I use Siebel to talk to clients (agents, customers, brokers, etc.).. It makes it easier to access their personal info if updated correctly (name, SSN, address, phone number, activity). It also allows me to view certifications, call logs, and requests. It also makes is easier to log opportunities to grow our business. It is one of the systems I use every day for work and it makes work more efficient.

Siebel review by <span>Michael W.</span>
Michael W.
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Highly useful software although lacking speed and user performance

What do you like best?

The functionality of the software was excellent in terms of a customer CRM tool. Information was well organized and the software served it's purpose for the sales and planning teams.

What do you dislike?

The application speed in comparison to it's largest competitor was noticeably slower when working inside the database and planning promotional activity. Our IT team was constantly attempting to reduce the amount of wait time but it seemed to always be an uphill battle and never easily resolved.

Recommendations to others considering the product

Siebel is very versatile and can be customized to your companies every need. With each additional customization though, ensure your company has enough resources and bandwidth to ensure the software can be used smoothly without long waiting periods. I found that the software was easy to use and an easy transition from working in competing CRM applications.

What business problems are you solving with the product? What benefits have you realized?

Oracle Siebel simplified the planning process for sales teams to both capture promotional sales activity as well as product demand for varying teams across the country. The great thing about this software was excellent translation software which was able to take all of the inputted data and chart it easily to various applications for review and planning.

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