• Write a Review
  • I use this
  • Claim this Page
Oracle Siebel

Oracle Siebel

44 ratings
3.4 out of 5 stars
426.710
Request a Demo
Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions.
Write a Review

Oracle Siebel Reviews (42 reviews)

  • Comprehensive data model. Strong workflow engine. Several integration options. With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for...Read More
    0 zdfer jexbfaldj3ziwur3yvk3rkbdj3bhrcr3youxf8zsotmf0kvtoxe7u7xapdqodnqq2fqyug
    Timur F.
    Internal Consultant in Financial Services
  • This system does provide large navigation tabs and logical search fields for researching accounts. Adding a new account is relatively easy and the List Management...Read More
    Avatar
    G2 Crowd User in Oil & Energy
G2 Crowd User: Anonymous
0
Helpful
0 of 0 found this helpful.
Updated On

Customer/Lead information right at your fingertips

What do you like best?

The tab layout is very easy to use and there is some customization available which our company does use.

What do you dislike?

We do have integration with Eloqua but it doesn't always seem to work - this may not be a Siebel issue, but something on our end. Because I work with leads for current customers, a good amount of leads seem to get held from the system because perhaps the customer viewed a webinar the day before (which creates a lead). If the customer reaches out to us specifically looking to purchase something, it's frustrating when their request is delayed because that lead is held from the system (only one open lead at a time). I would really like to see where leads are aggregated so if they watch a webinar, then download and item, then call in for additional information, all of that activity is just listed and isn't held from the system until a previous lead is rejected or moves forward.

What business problems are you solving? What benefits have you realized?

Trying to really see the lifecycle of leads and have a grasp of the pipeline through the sales funnel

Was this helpful?
G2 Crowd User: Paul B.
0
Helpful
0 of 0 found this helpful.
Reviewed On
Validated Review
Verified Current User

Like many Oracle products, there is so much potential that goes unrealized

What do you like best?

It is designed as an enterprise level service, and that's how people should evaluate and look at this CRM. There will be various ways to store and access data across an enterprise platform, and that is where the power of this CRM shines. It's not perfect, but when properly implemented, it works very well.

What do you dislike?

No CRM is perfect, and you need to understand ahead of time what the limitations you are willing to tolerate. In some cases, there might be communication issues around some rogue code that your IT team developed to make something work. Make sure you consider this.

Recommendations to others considering the product

Make sure your IT team has no hidden workarounds for some automated processes.

What business problems are you solving? What benefits have you realized?

Having multiple databases that all need to talk to each other all the while understanding where the customer was in the process. If a potential customer gets the wrong message (because they were incorrectly labeled as being in the "wrong" part of the process), it makes them question your own product and service offerings. By being able to clearly designate these important markers in the process, it has nearly solved all messaging issues of customers.

Was this helpful?
G2 Crowd User: Lee T.
0
Helpful
0 of 0 found this helpful.
Reviewed On
Validated Review
Verified Current User

Siebel CRM with Siebel CRM Desktop - The Best of Both Worlds!

What do you like best?

Highly robust, best-of-breed industry CRM solution that can handle any front-office business requirements. Siebel CRM Desktop makes day-to-day data entry/management a breeze, significantly increasing productivity, user adoption and data quality. I like that my company is able to conduct forecast calls solely using CRM Desktop without having to log into Siebel CRM.

What do you dislike?

Requires significant resources to implement, maintain and configure.

Recommendations to others considering the product

As always, make sure your business requirements warrant the investment. Industry-specific business process and integration requirements are a great fit for Siebel; however, Siebel requires a significant up front and long-term investment. Assuming Siebel is a fit, definitely leverage usability solutions like Siebel CRM Desktop, Open UI and Mobile.

What business problems are you solving? What benefits have you realized?

Basic opportunity, account, contact, activity, forecasting/pipeline management. Benefits include increase in forecasting accuracy, account/contact history and the ability to easily forecast sales pipeline.

Was this helpful?
G2 Crowd User: Anonymous
0
Helpful
0 of 0 found this helpful.
Updated On
Validated Review
Verified Current User

An all-rounder feedback on Oracle Siebel CRM

What do you like best?

•Great enterprise CRM solution

•Easy to train users on this technology

•Nice look and feel of the UI

What do you dislike?

•Improve Siebel Open UI Performance , look & Feel.

•Improve Siebel Support team on MyOracleSupport

•Need to release an effective MOBILE APP for tablets & smart phone as Siebel Remote module is very out dated for Field Service.

Recommendations to others considering the product

--Improve Siebel Open UI Performance , look & Feel.

--Improve Siebel Support team on MyOracleSupport

--Release an effective MOBILE APP for tablets & smart phone as Siebel Remote module is very out dated for Field Service.

What business problems are you solving? What benefits have you realized?

--Designed & Implemented CRM Solutions for many companies in Pharma, Autimotive & Consumergoods.

Benefits: Siebel Tools Platform is very flexible to implement a solution for any industry / any vertical.

Was this helpful?
G2 Crowd User: Saumyo M.
0
Helpful
0 of 0 found this helpful.
Updated On
Validated Review
Verified Current User

An amazing E2E CRM tool!

What do you like best?

Robustness and versatility,

Vertical-specific modules (one size doesn't fit all),

Reasonably customize-able,

User access management (Responsibilities + Positions)

Assignment rules engine,

Marketing / Campaign Mgmt functionality,

Pricing and quoting functionality,

Asset Mgmt functionality,

Service Request Mgmt,

etc...

What do you dislike?

The old-school look and feel,

Usability,

License cost,

Maintenance cost - due to heavy code base,

Recommendations to others considering the product

One of the most versatile and E2E CRM tool out there. Highly recommended, if: (i) you can bear the cost of maintenance, and (ii) you are not too picky about user friendliness.

What business problems are you solving? What benefits have you realized?

Automating Leads to Opportunity conversion,

Automating Opportunity Mgmt,

Automated Service Request creation,

etc...

Was this helpful?

Tags

* We monitor all Oracle Siebel reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.
Would you like to receive more information about Oracle Siebel?