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Oracle Siebel

Oracle Siebel

43
3.4 out of 5 stars
40 6.7 / 10
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Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions.
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Oracle Siebel Reviews (40)

  • Comprehensive data model. Strong workflow engine. Several integration options. With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for... Read More
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    Timur F.
    Internal Consultant in Financial Services
  • This system does provide large navigation tabs and logical search fields for researching accounts. Adding a new account is relatively easy and the List Management... Read More
    Avatar
    G2 Crowd User in Oil & Energy
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Like many Oracle products, there is so much potential that goes unrealized

What do you like best?

It is designed as an enterprise level service, and that's how people should evaluate and look at this CRM. There will be various ways to store and access data across an enterprise platform, and that is where the power of this CRM shines. It's not perfect, but when properly implemented, it works very well.

What do you dislike?

No CRM is perfect, and you need to understand ahead of time what the limitations you are willing to tolerate. In some cases, there might be communication issues around some rogue code that your IT team developed to make something work. Make sure you consider this.

Recommendations to others considering the product

Make sure your IT team has no hidden workarounds for some automated processes.

What business problems are you solving? What benefits have you realized?

Having multiple databases that all need to talk to each other all the while understanding where the customer was in the process. If a potential customer gets the wrong message (because they were incorrectly labeled as being in the "wrong" part of the process), it makes them question your own product and service offerings. By being able to clearly designate these important markers in the process, it has nearly solved all messaging issues of customers.

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Siebel CRM with Siebel CRM Desktop - The Best of Both Worlds!

What do you like best?

Highly robust, best-of-breed industry CRM solution that can handle any front-office business requirements. Siebel CRM Desktop makes day-to-day data entry/management a breeze, significantly increasing productivity, user adoption and data quality. I like that my company is able to conduct forecast calls solely using CRM Desktop without having to log into Siebel CRM.

What do you dislike?

Requires significant resources to implement, maintain and configure.

Recommendations to others considering the product

As always, make sure your business requirements warrant the investment. Industry-specific business process and integration requirements are a great fit for Siebel; however, Siebel requires a significant up front and long-term investment. Assuming Siebel is a fit, definitely leverage usability solutions like Siebel CRM Desktop, Open UI and Mobile.

What business problems are you solving? What benefits have you realized?

Basic opportunity, account, contact, activity, forecasting/pipeline management. Benefits include increase in forecasting accuracy, account/contact history and the ability to easily forecast sales pipeline.

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Great Product

What do you like best?

I like the 360 view of Siebel CRM. We own shopping malls so being able to see everything from a customer hierarchy down to what centers our customers are in, etc. is great.

What do you dislike?

It can be time consuming when the application refreshes after entering data within the system.

Recommendations to others considering the product

This is suppose to be an out of the box application, however, I feel that based on what type of business you are running, it may require a lot of changes, which is possible. I really like this product.

What business problems are you solving? What benefits have you realized?

Currently, none at the moment as I am in a different area

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An amazing E2E CRM tool!

What do you like best?

Robustness and versatility,

Vertical-specific modules (one size doesn't fit all),

Reasonably customize-able,

User access management (Responsibilities + Positions)

Assignment rules engine,

Marketing / Campaign Mgmt functionality,

Pricing and quoting functionality,

Asset Mgmt functionality,

Service Request Mgmt,

etc...

What do you dislike?

The old-school look and feel,

Usability,

License cost,

Maintenance cost - due to heavy code base,

Recommendations to others considering the product

One of the most versatile and E2E CRM tool out there. Highly recommended, if: (i) you can bear the cost of maintenance, and (ii) you are not too picky about user friendliness.

What business problems are you solving? What benefits have you realized?

Automating Leads to Opportunity conversion,

Automating Opportunity Mgmt,

Automated Service Request creation,

etc...

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Best reporting tool

What do you like best?

the easy to configuration and flexibility to build the report & dashboard.Obiee 10 g was more stable compare to 11g,as in 11g the numbur of features and configuration has increased the bugs also has increased.

What do you dislike?

the Weblogic configuration part and Role Group migration.Almost every now and then oracle is providing patch which the cistomer does not like more,

What business problems are you solving? What benefits have you realized?

Retail industry with analytical reports.

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