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Oracle Siebel

Oracle Siebel

36
3.3 out of 5 stars
27 6.5 / 10
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The world's most complete customer relationship management (CRM) solution, Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions.
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Oracle Siebel Reviews (27)

Comprehensive data model. Strong workflow engine. Several integration options. With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for... Read More
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Timur F.
Internal Consultant in Financial Services
This system does provide large navigation tabs and logical search fields for researching accounts. Adding a new account is relatively easy and the List Management... Read More
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G2 Crowd User in Oil & Energy
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Like many Oracle products, there is so much potential that goes unrealized

What do you like best?

It is designed as an enterprise level service, and that's how people should evaluate and look at this CRM. There will be various ways to store and access data across an enterprise platform, and that is where the power of this CRM shines. It's not perfect, but when properly implemented, it works very well.

What do you dislike?

No CRM is perfect, and you need to understand ahead of time what the limitations you are willing to tolerate. In some cases, there might be communication issues around some rogue code that your IT team developed to make something work. Make sure you consider this.

Recommendations to others considering the product

Make sure your IT team has no hidden workarounds for some automated processes.

What business problems are you solving? What benefits have you realized?

Having multiple databases that all need to talk to each other all the while understanding where the customer was in the process. If a potential customer gets the wrong message (because they were incorrectly labeled as being in the "wrong" part of the process), it makes them question your own product and service offerings. By being able to clearly designate these important markers in the process, it has nearly solved all messaging issues of customers.

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Siebel CRM with Siebel CRM Desktop - The Best of Both Worlds!

What do you like best?

Highly robust, best-of-breed industry CRM solution that can handle any front-office business requirements. Siebel CRM Desktop makes day-to-day data entry/management a breeze, significantly increasing productivity, user adoption and data quality. I like that my company is able to conduct forecast calls solely using CRM Desktop without having to log into Siebel CRM.

What do you dislike?

Requires significant resources to implement, maintain and configure.

Recommendations to others considering the product

As always, make sure your business requirements warrant the investment. Industry-specific business process and integration requirements are a great fit for Siebel; however, Siebel requires a significant up front and long-term investment. Assuming Siebel is a fit, definitely leverage usability solutions like Siebel CRM Desktop, Open UI and Mobile.

What business problems are you solving? What benefits have you realized?

Basic opportunity, account, contact, activity, forecasting/pipeline management. Benefits include increase in forecasting accuracy, account/contact history and the ability to easily forecast sales pipeline.

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Consultant in Medical Devices - Oracle Siebel Review Author
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Great On Premise Product

What do you like best?

We have been using Siebel even before Oracle's acquisition of them years ago. Over the years, Oracle continues to improve and refine the product. Very powerful configuration options. Integration options are second to none. If you are looking for a CRM on premise product, I highly recommend this product.

What do you dislike?

We would like this product to be cloud based. There is the Siebel on Demand but it is not as mature as other cloud based products.

Recommendations to others considering the product

Ask Oracle to update it to cloud base

What business problems are you solving? What benefits have you realized?

Integrations. We can integration with almost anything with Siebel.

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It takes time to learn but it gives a lot of functionality out of the box

What do you like best?

Comprehensive data model. Strong workflow engine. Several integration options.

With Open UI it is now not IE only product. Introduction of CRM Desktop plugin for Outlook gives nice offline capabilities without installation of additional software.

What do you dislike?

Whole configurations and modifications stored in one binary file. Depends on the company polices about SDLC that could be a problem especially with regression testing. Hard to define what should be tested and what is not. Also in-app reporting is implemented by use of OBIEE Publisher and requires OBIEE instance. All marketing analytics is done via predefined set of subject areas and OLAP schema for OBIEE.

Recommendations to others considering the product

Siebel implementation requires very extensive and detailed planning. Depends on complexity of a project it usually takes from 3-6 month to implement new application. In case of migrating legacy application which includes data loads add 1 or 2 additional months.

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Industry Analyst / Tech Writer in Oil & Energy - Oracle Siebel Review Author
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An Average database management system that requires much too manual work to maintain

What do you like best?

This system does provide large navigation tabs and logical search fields for researching accounts. Adding a new account is relatively easy and the List Management feature is great for storing leads. The marketing campaign is another great feature to help your company determine ROI of marketing strategies. Extracting data function is very simple to use.

What do you dislike?

The user interface does not seem to be as updated as most other CRM systems like salesforce. Some of the features are not intuitive. In fact it can be very intimidating to first-time users. It does take some time to learn for those that are not very familiar with database systems. In my experience, I had to create many workarounds just to get 1 contract transacted. Processing times can be very extensive. This is not a very automated system. You have to put a lot of effort into manual work. It takes a while to incorporate automation. Also, for the past year I have been running into errors using the promotion feature. There seems to be an issue that my IT team is having trouble fixing. Another item to note is that there is not way of creating multiple accounts at once unless you create a batching software program to aid in this. My company had to spend time creating a an excel macro that was compatible with siebel in order to batch large lists of accounts that needed...

Recommendations to others considering the product

This is an average system. Sometime quotes, pricing, and contract processing can become an issue. This is not a good system to generate customized reports. You have to export the data if you want to customize. You might be better off using Access depending on your companies needs.

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