Oracle Social Cloud

(6)
3.6 out of 5 stars

Oracle's Social Cloud provides the most comprehensive social tools to listen to social conversations, engage with customers, publish relevant content, and analyze social data to drive revenue, and align social messaging with other marketing programs.

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Showing 6 Oracle Social Cloud reviews
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Oracle Social Cloud review by Administrator in Professional Training & Coaching
Administrator in Professional Training & Coaching
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Not user friendly

What do you like best?

Compared to other products I've used, I can't say there's any feature of this software that another company doesn't handle better.

What do you dislike?

Software feels bloated and clunky. I've used it for two years, as required by a client I work on. I dread scheduling social media posts. It takes way too many clicks to set up a single post. I'm also not a fan of the updated engage experience and the way team assignments are handled.

What business problems are you solving with the product? What benefits have you realized?

Scheduling social media posts for my client who uses other Oracle products as well.

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Oracle Social Cloud review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Powerful tool with great support, listening tool needs a lot of improvement

What do you like best?

The UI/UX is very different from other SRMs, where everything comes in an inbox email format, and you are able to see the conversation streams. A lot easier to go through the messages you need to reply to and filter those unread messages.

What do you dislike?

Not a lot of information or data on the engagement portion - unable to tell me what is the response time, and how each team member is doing. The number of responses and replies, number of inbound messages are also items which we're unable to view from one dashboard.

Recommendations to others considering the product

Great for engagement function overall, preferably if you don't have a customer service element to your platforms.

What business problems are you solving with the product? What benefits have you realized?

Engaging the community across various social media platforms - it's a lot easier to read the customer's response over several messages as we are able to check on the conversation thread, similar to the native platform itself.

What Social Media Analytics solution do you use?

Thanks for letting us know!
Oracle Social Cloud review by User in Publishing
User in Publishing
Validated Reviewer
Organic
Reviewed On

Community Manager

What do you like best?

This tool is great for social media monitoring as it gives timely metrics. The simple to use dashboard makes using this tool convenient and easy. It covers a lot of needs and brings in big data on listening, measurement, sentiment, identifying influencers and reporting. This data can be used to carve out who is listening, why they're listening and what they are looking for. Often times, when working with different brands, this data is helpful to see if you are on the right track or if you need to reevaluate your approach. This tool is also great for reporting back to high-level executives and department heads to showcase the work you've been doing while highlighting key aspects that work and don't work for your communication.

What do you dislike?

I dislike how it can't measure real-time posts, so for every event we have to have a war room setup to ensure that we can capture spur of the moment conversations. It would be great if there was a capability to post from your phone. Often times, having to logon to a computer can discourage or lose opportunities for great timely posts, especially when it comes to employee engagement.

Recommendations to others considering the product

Shop around for what best fits your needs.

What business problems are you solving with the product? What benefits have you realized?

Oracle solves creating value to social media. It provides a great deal of social metrics and monitors what works and doesn't work. This is great for our industry.

Oracle Social Cloud review by <span>Rhianna A.</span>
Rhianna A.
Validated Reviewer
Invitation from a vendor or affiliate
Reviewed On

So you want to take Social to the next level

What do you like best?

It is easy to use and has connectors for all the relevant Oracle Cloud apps that are fairly straight forward to configure.

What do you dislike?

It would be great if there was a consistent UI and that it could be turned on as a module to other cloud apps.

What business problems are you solving with the product? What benefits have you realized?

Monitoring client engagement, service issues, building brand identity

Oracle Social Cloud review by <span>Arthur S.</span>
Arthur S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Great Software for Social Marketing

What do you like best?

Integration with other CRM services is a huge benefit. This software is also a cross-platform compatible.

What do you dislike?

The price, a bit pricy but does what it is supposed to do.

Recommendations to others considering the product

Consider all softwares in the trial mode before making a decision

What business problems are you solving with the product? What benefits have you realized?

Social Media Interactions on all platforms

Oracle Social Cloud review by Consultant in Marketing and Advertising
Consultant in Marketing and Advertising
Validated Reviewer
Invitation from G2 Crowd
Reviewed On

Oracle social cloud rocks!

What do you like best?

This software has excellent social analytics also can read cues for profession and education as well as identify the usual demographics, and can integrate with several third-party analytic tools.

What do you dislike?

nothing everything good with oracle social cloud

Recommendations to others considering the product

good product easy of admin

What business problems are you solving with the product? What benefits have you realized?

maintains all our data in an archive so we can track trends.

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