We find the Paddle service to be very convenient in the terms of simple integration, Paddle API, the option of creating flexible payment plans. The user interface of working with a specific subscripton is also convenient and simple.
There are several points that can be improved, and they're as follows:
- There is no option of sorting or grouping transactions, subscriptions and coupons.
- The option of adding a payment plan via the API is in fact useless, as you can't add a logo to the plan in this way, so we have to do it manually. Also, each time you edit a coupon or a payment plan, you get redirected to the first page, and it complicates the process big time.
Thus it is, in fact, impossible for a marketing manager to work with subscription plans and coupons via the internal Paddle interface.
- The statistics export doesn't include refunds, charge backs and withdrawal fees