What do you like best?
Works on webpages, Facebook, Instagram & other social media. Their browser software creates PDFs that look right, and I like that we can get affidavits when needed. Their Facebook expander grabs entire FB timelines and saves a lot of time. I've contacted their support team a couple of times when I had questions, and they responded very quickly. We've also requested on-demand services to collect webpages and Facebook pages for us when we're swamped or have large projects. That process was pretty easy to use too.
What do you dislike?
No major problems. Even more automations would be nice. Maybe replicate their Facebook expander for other platforms too?
Recommendations to others considering the product
If you need to capture something from the web, they do a good job. If you want a full eDisovery solution like Relativity, that's not what they do.
What business problems are you solving with the product? What benefits have you realized?
I'm trying to get an accurate preservation of a webpage or social media page. This is usually Facebook or some other website with text and images we need. Nice that they also collect and provide the metadata the attorneys need, and nice that they can provide affidavits. We also use their on-demand service when we're extremely busy. They responded very quickly when I emailed a question - Wes on their support team is great!