PagerDuty

PagerDuty

(169)
4.4 out of 5 stars

PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

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PagerDuty review by <span>Deirra J.</span>
Deirra J.
Validated Reviewer
Verified Current User
Review Source

"Pagerduty is Great"

What do you like best?

Pagerduty integrates easily with various network monitoring software and provides us with the ability to be responsive reducing down time. The dashboard is simply and easy to navigate, providing a single pane of glass for you to see what's going on in the network. Configuring schedules is also straightforward and provide flexibility to be as granular as you need.

What do you dislike?

Well there is an extensive documentation library to help you get started, the tool can be a bit difficult to learn. In my experience, once you are past the initial curve, customization and configuration is a breeze. I'd also add that the API and Notification outages are an issue. These outages have been rare but it's a good idea to sign up for alerts from the PagerDuty support site to get alerted so that you are able to notify your team if alerts are impacted.

Recommendations to others considering the product

I'd recommend ensure that your alerts within your monitor systems are simplified but detailed. Pagerduty does a wonderful job of sending alerts as needed but you want to make sure you are receiving quality alerts. I'd also recommend taking the time to learn the tool. As I mentioned above, PD offers a high level of customization, take the time to review documentation and play around with the tool before going on call officially.

What business problems are you solving with the product? What benefits have you realized?

The major benefit is reduction in downtime. Teams are able to be more responsive to outages whereas in the past, notification emails from our monitoring systems may have gone unnoticed. This allow us to maintain a high SLA and resolve issues in a timely manner.

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PagerDuty review by <span>Diego V.</span>
Diego V.
Validated Reviewer
Verified Current User
Review Source

"Amazingly useful tool to handle emergency broadcasts"

What do you like best?

Pagerduty allows you to divide people into separate groups, so that if the severity incident is something related to a specific group, it is not necessary to trigger it for everyone. It also allows for escalation and "on-call" duties per week - this is extremely useful, as nowadays our helpdesk team does not even need to call us personally, since Pagerduty handles everything on its own and always knows who's on call.

What do you dislike?

I don't think this is entirely related to Pager Duty in itself, but to our own current infrastructure. The alert emails seem to be sent out to everyone (included the pager duty account, which triggers pager duty in itself). Thus, any subsequent email in the email chain may end up creating a different alert for pager duty.

Recommendations to others considering the product

Set everything up correctly from the start! Consider the type of alerts you need. For myself, it is extremely useful to set ALL alerts (SMS, Calls, Email), as it may be easier for me to look at my phone if everything's going haywire.

What business problems are you solving with the product? What benefits have you realized?

Our company provides a high availability solution for our customer. Pager Duty allows us to get all necessary hands as quickly as possible whenever an issue arises. This has also leveraged our helpdesk team's need to call development, DBA, etc, on their own, as they may sometimes not know entirely who's on call. Triggering an alert on pager duty is more than enough.

As a member of the dev group, if you get an alert and you are on call but not available, it is easy to escalate to the next dev on the line - without having to personally call them.

What Incident Management solution do you use?

Thanks for letting us know!
PagerDuty review by <span>Elliot F.</span>
Elliot F.
Validated Reviewer
Verified Current User
Review Source

"Simple to set up, awesome integrations, and just works"

What do you like best?

PagerDuty enables your team to setup alerts, on call schedules, escalation paths, run books, and everything you could need to provide themselves with meaningful realtime alerting. Most service offer some way to integrate with PagerDuty, and if they do not you can use their REST API to integrate on your own. Having the ability to be alerted via text, phone, slack, web app, desktop app, chrome plugin, etc. is invaluable when on call.

What do you dislike?

Not much. Make sure when you are doing work you set up maintenance windows so you do not accidentally spam your team. Also make sure you have a way to auto resolve probes if they fail or else you may see your voicemail inbox get filled up pretty quickly.

Recommendations to others considering the product

Make sure that you setup maintenance windows and that your integrations support auto resolve. It is nice to not have to do something because an alert was updated due to it already fixing itself. Take some time to set up run books for people who are on call. You can link the run book urls right in the body of the alert so your team can take the appropriate action.

What business problems are you solving with the product? What benefits have you realized?

Being on call is not easy, but with PagerDuty you can empower your team to set up sensible alerts and react to them when they are triggered. It also helps teams mature as once you support your own software you become more aware of what kinds of important issues exist and need to be solved.

PagerDuty review by <span>Rahul K.</span>
Rahul K.
Validated Reviewer
Verified Current User
Review Source

"We are using PagerDuty, because of this we have an eye on our servers all the time."

What do you like best?

We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.

What do you dislike?

I couldn't find any issue with PagerDuty.

Recommendations to others considering the product

PagerDuty is good tool, that you can use to monitor things. We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.

What business problems are you solving with the product? What benefits have you realized?

We are using PagerDuty to monitor our servers like HTTP 5XX, 4XX, CPU Utilization, Memory Utilization, Disk Space Utilization. We are using PagerDuty, because of this we have an eye on our servers all the time.

PagerDuty review by <span>Robert H.</span>
Robert H.
Validated Reviewer
Review Source

"PagerDuty"

What do you like best?

It's hard to pick one thing. Everyone at the company is very supportive and the product is awesome and continues to grow with features, so much so that it's almost outgrow it's name (though I recommend not changing it). It way more that a notification tool, its and event correlation tool, notification tool, Incident Management tool and so much more.

What do you dislike?

Admin reporting, though the support staff are quick to run user reports for you, it would be more useful it I could run my own reporting. Though I'm sure I can create my own reports through the robust API.

Recommendations to others considering the product

Consider a PagerDuty owned and develop customer Status Page. There are products out there already but I feel PagerDuty could not a much better job that the products already on the market. I rather have all my notifications coming from the same tool.

What business problems are you solving with the product? What benefits have you realized?

First and foremost it started as a simply notification tool but quickly is growing into an Incident and Event correlation tool

PagerDuty review by <span>Anthony A.</span>
Anthony A.
Validated Reviewer
Review Source

"Pager Duty makes devops monitoring and alertings great to use"

What do you like best?

PagerDuty has a ton of options to customize and set up your alerting needs. We use the built in AWS CloudWatch integration to trigger alerts based on our performance and health monitors, and we've been able to catch and fix problems before our users noticed anything was wrong.

We can set up on call rotations and tiered levels of paging which is great for managing high-availability services and keeping team members sane.

What do you dislike?

I'd like a smart watch integration so my blaring alarm doesn't wake my wife and kids up at 2am! :)

What business problems are you solving with the product? What benefits have you realized?

We monitor several key aspects of our software using AWS. Things like latency, fatals, and health checks. Using Cloudwatch alarms integrated with PagerDuty, our on-call team member is notified as soon as an issue is detected and we can get the solution resolved quickly.

Most of the time, we have a problem fixed before the first user reports can come in.

PagerDuty review by <span>Jesse H.</span>
Jesse H.
Validated Reviewer
Verified Current User
Review Source

"The best on-call paging solution on the market!"

What do you like best?

The flexibility in scheduling, reliability of the service, and all of the fantastic documentation and examples for their API. It has allowed us to roll out our own internal tools for Pagerduty as well as integrate it into our ticketing software.

What do you dislike?

Their tools, while incredibly flexible, take a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense. We've been using them for many years now and they have gotten better, but that initial hump as I teach our staffers to think in the terms that Pagerduty's scheduler uses comes up. Otherwise, though, I have no gripes. Everything else is great

Recommendations to others considering the product

Go for it, you'll wonder how you ever got anything paged out without it.

What business problems are you solving with the product? What benefits have you realized?

Greatly simplified our on-call systems and made it so we can sleep easy, knowing all problems are paged out to our techs. The benefits include time and money savings, as well as greater reliability in our company as no tickets slip through the cracks.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Can it even get better?"

What do you like best?

What I like is that it always works. We have never had an issue with a missed page. We are able to filter messages and create schedules that we never have to update or check on unless someone is on vacation. When that does happen, create a temporary schedule override is super easy. We thought we might have an issue with a customer changing their delivery method which might have meant we could not use PagerDuty for them any more. It was a sad day when we realized and luckily it all worked out that were able to keep using it for them.

What do you dislike?

I wish we could create overrides in the mobile app. Also, I cannot figure out how to filter just my alerts using the PagerDuty Chrome extension...which is super handy by the way.

Recommendations to others considering the product

Use it!!!

What business problems are you solving with the product? What benefits have you realized?

We are able to efficiently manage notifications from internal and external sources and know they are going to right person at the right time for fast attention and resolution.

PagerDuty review by <span>Dan R.</span>
Dan R.
Validated Reviewer
Verified Current User
Review Source

"The one thing that needs to Just Work all the time does its job"

What do you like best?

First and foremost the quality of service is the highest among any Saas product I have ever used. Next, the integrations are easy to use. We send PagerDuty alerts to and from a myriad of sources, and they're all pretty easy to set up. The escalations and overrides UX is really intuitive and powerful.

What do you dislike?

PagerDuty was down for some time in October 2016 during the massive DDOS attack on Dyn. Granted- much of the rest of the internet was also down.

We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.

Recommendations to others considering the product

This likely does what you want it to do. I've used this at very small and very big companies.

What business problems are you solving with the product? What benefits have you realized?

PagerDuty allows us to keep our quality of service very high by providing tools we would have needed to build ourselves.

These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.

PagerDuty review by <span>Ryan R.</span>
Ryan R.
Validated Reviewer
Verified Current User
Review Source

"Trusted Partner and Invaluable Resource"

What do you like best?

PagerDuty works perfectly every time. The process is fairly simple, but the flexibility is almost limitless. We reviewed other alert monitoring system in the past, but none of them were able to handle the really complex on-call schedules. PagerDuty blows the rest away.

What do you dislike?

Although priced competitively, when you consider their competition, our costs over the past 3 years have increased by 85%.

Recommendations to others considering the product

I think of PagerDuty as a hammer. A hammer has one job, and it does a great job at it. This is very similar to PagerDuty. It's job is to alert the correct on-call resource as quickly as possible, and it does it perfectly every time.

What business problems are you solving with the product? What benefits have you realized?

We needed to notify or alert the correct technical on-call people, as quickly as possible. We wanted to feel monitoring data to an automated system that could read an on-call schedule, and take the correct action.

Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.

PagerDuty review by <span>Adwait G.</span>
Adwait G.
Validated Reviewer
Review Source

"Highly reliable solution for monitoring production systems"

What do you like best?

- Its highly reliable

- Can be integrated into a lot of different systems

- Love the UI interface with Incidents clearly categorized in different buckets.

What do you dislike?

Rather than stating a specific dislike, I would like to suggest that there be a smart time-zone based scheduling page so that teams that are geographically distributed can make the best utilization of their day-time. For example: A person working out of germany can be on-call during his/her day-time and their counterpart in the US can be on-call for the remaining time etc..

What business problems are you solving with the product? What benefits have you realized?

We use pagerduty to proactively alert engineers who are on-call during that time if there are high failure rates, retries, unusual behavior reported by apps running in the cloud. Its highly beneficial when we can discover and fix issues/bugs in production systems well ahead of users seeing them!

PagerDuty review by <span>Jerry F.</span>
Jerry F.
Validated Reviewer
Verified Current User
Review Source

"Great Platform for Support Channel Management"

What do you like best?

The rule customization is very robust. I like the ability to set different settings by user and by contact channel. The ability to customize your contact management by text, phone call, email. etc. is very powerful

What do you dislike?

The on-call timeline could be better designed. I would prefer to see some sort of calendar view over the current vertical timeline.

What business problems are you solving with the product? What benefits have you realized?

We are using PagerDuty to manage on-call support schedules and manage outreach strategy during outage incidents.

We are seeing efficiency gains from multiple perspectives. Quicker first response time, streamlined communication between channels and less time spent managing support schedules.

PagerDuty review by <span>Neha A.</span>
Neha A.
Validated Reviewer
Review Source

"Makes team on call/observatory more easier "

What do you like best?

Has a ton of options to customize and set up your alerting needs and

The flexibility in scheduling, the reliability of the service, and all of the fantastic documentation and examples for their API. reports are very straightforward and easy to understand.

What do you dislike?

I wish we could share the duty with office calendar. It will be cool if it can be super easy to share the calendar with different organization too. IT takes a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense.

What business problems are you solving with the product? What benefits have you realized?

We easily able to rotate our team between different regions. Things like latency, fatals, and health checks. Most of the time, we have a problem fixed before the first user reports can come in.

PagerDuty review by <span>Jordan K.</span>
Jordan K.
Validated Reviewer
Verified Current User
Review Source

"New to the Software-It's great"

What do you like best?

The ease of use is far and away the best portion for us. Manually overriding schedules from the app is great. We have been using the software for several months now and I don't see us moving away from it. Well done.

What do you dislike?

After 8 weeks of personal use, I have no complaints.

Recommendations to others considering the product

It's a great easy to use software. Give it a shot. Our team creates and supports software. This one is a winner.

What business problems are you solving with the product? What benefits have you realized?

We needed supervisory staff to be reachable at all hours. This software accommodates that need beautifully.

PagerDuty review by <span>Shakib V.</span>
Shakib V.
Validated Reviewer
Verified Current User
Review Source

"Pagerduty Review"

What do you like best?

How easy it is to integrate with AWS.

What do you dislike?

The app can be more user friendly.

Recommendations to others considering the product

I wish the application was a bit more friendly to use. A small change would be going back by sliding right on the screen. I have accidentally resolved alerts that way and it is a hassle having to deal with that.

What business problems are you solving with the product? What benefits have you realized?

Being able to integrate multiple AWS environments into PagerDuty is very easy to use and manage. Also it is very easy to set alarms on AWS to integrate PagerDuty to alert the team. Before PagerDuty, the team had to check on CloudWatch for any alerts and then escalate. But with PagerDuty, the team gets an email, the phone goes off, and the proper administrators are informed for each infrastructure.

PagerDuty review by <span>Neema R.</span>
Neema R.
Validated Reviewer
Verified Current User
Review Source

"Once in a while if job fails call gets missed , but not that often."

What do you like best?

acknowledging the call so that next person on call don't need to wake up unless first person on call wont life the call

What do you dislike?

once in a while missing call when job fails

Recommendations to others considering the product

Make sure calls wont be missed once in a while

What business problems are you solving with the product? What benefits have you realized?

we don't need person awake whole night to check if jobs are running on time or if anything failed. Once we get call when job fails that will allow for on call person to take rest till he /she gets call

PagerDuty review by <span>Chien H.</span>
Chien H.
Validated Reviewer
Verified Current User
Review Source

"One stop shop for on-call notifications"

What do you like best?

PagerDuty has a wide range of integrations including everything from Cloudwatch integrations to New Relic to basic email. The high and low priority alerting rules are great for differentiating between alerts that require immediate response.

What do you dislike?

There is no facility to handle SNMP events. Relatively expensive if you need things like incident priorities (high/low priority). For example, high/low priority alerts require an upgraded plan.

Recommendations to others considering the product

Do a full evaluation between PagerDuty and their competitors (e.g. OpsGenie). If your alerting needs are basic, your requirements may be satisfied with a less expensive product especially if you do not need high/low priorities.

What business problems are you solving with the product? What benefits have you realized?

Allows on-call personnel to set and create their own notification rules. Centralized alerting for on-call personnel. Separate escalation policies allow customized notification policies for different applications. PagerDuty also acts as a source of truth since it shows provides a time-stamped incident log.

PagerDuty review by <span>Sam S.</span>
Sam S.
Validated Reviewer
Review Source

"PagerDuty makes us look good"

What do you like best?

Quick and reliable alarms when urgent tickets are raised, no matter where we are.

What do you dislike?

A lack of consistent SMS and Source Phone number for New Zealand.

What business problems are you solving with the product? What benefits have you realized?

On-Call staff notifications via iPhone push notification, and phone call for urgent server monitoring alarms. The ability to rotate calls between staff is fantastic — if our primary on call staffer doesn't acknowledge an alarm for whatever reason, we can be sure someone on the roster will get the alarm. We use the Slack integration heavily and can easily keep track of exactly how long it takes to respond and resolve an incident, and have been able to use these metrics to significantly improve our response and resolution times.

PagerDuty review by User
User
Validated Reviewer
Review Source

"Incident Management done right with little rough edges around user experience"

What do you like best?

I really like the documentation which appears next to each setup process and various guides on incident management.

What do you dislike?

I am currently part of multiple team setup and It is not easy to navigate between multiple team's services.

Also the SSO login experience was not smooth. Initially my account was setup using email address and later setup as SSO when I requested it via my company's admin. Currently I am getting 400 when I try to login to my PagerDuty account via my company's onelogin SSO page.

What business problems are you solving with the product? What benefits have you realized?

We are trying to formalize process of incident management reporting and on call schedules among team members. We have now setup the on call schedules enabled teams to setup their own incident management policy.

PagerDuty review by <span>Raziedo T.</span>
Raziedo T.
Validated Reviewer
Verified Current User
Review Source

"Best Experience!"

What do you like best?

I'd like the dashboard looks, simple and basic to navigate, great on-line chat/email support and has documentation on-line that you can refer. It is simply the best scheduling tool for IT professionals. Keep it up PagerDuty Team.

What do you dislike?

I haven't find to dislike the product as it is great tool that we are currently have, it makes our support more responsive than before, business is happy when things get fix in timely manner.

Recommendations to others considering the product

it might be useful to have one of this tool that will help you to achieve your business agility when it comes to support.

What business problems are you solving with the product? What benefits have you realized?

Mostly incidents and IT issues, it just works when you need someone to get page the right resources that you need.

PagerDuty review by User
User
Validated Reviewer
Verified Current User
Review Source

"Managing Alert in Proper Manner"

What do you like best?

1. SMS,Mail,Voice Notification for Incident.

2.Tracking of each individual who attend call who not attend .

3. Excellent Platform to manage escalations metrics.

4. Reduction in downtime.

5. Teams are able to be more responsive for outages

What do you dislike?

1. Backed API supportive documents needs to be revamped.

2. Output of each API is in standard format not like currently we had separate response for each api..

3. Support should be available 24X7 not getting response in IST as of now.

4. Old API should works if any new version introduced

Recommendations to others considering the product

API documentation must need to revamped.

What business problems are you solving with the product? What benefits have you realized?

1.To reduce downtime.

2. All issue can be resolved in minimum TAT.

3. Most important thing it allow us to achieve high SLA

PagerDuty review by <span>Gavin H.</span>
Gavin H.
Validated Reviewer
Review Source

"An essential alerting tool"

What do you like best?

PagerDuty is reliable; reliability is particularly important for a product like this. PagerDuty integrates with all of the other monitoring tools we use. Integrations are simple and well-documented. The on-call scheduling features are great.

What do you dislike?

PagerDuty is not the prettiest, and the UI is sometimes confusing. This is exacerbated by the fact that you (hopefully) won't be using the UI often enough to remember where all of the configuration options are hidden.

Recommendations to others considering the product

PagerDuty is reliable; you can be confident that PagerDuty will notify you when you should be notified.

What business problems are you solving with the product? What benefits have you realized?

We use PagerDuty to notify the team when our software is down or degraded. Integrating such notification features with monitoring tools is not trivial; that saves us engineering time.

PagerDuty review by <span>Zheren (Ben) H.</span>
Zheren (Ben) H.
Validated Reviewer
Verified Current User
Review Source

"PagerDuty is a must-have tool for todays DevOps"

What do you like best?

Structured way to define services, on-call schedule and policies which fits into our work. And a lot of existing services can integrate with pagerduty already, which makes our life even easier.

What do you dislike?

Since pagerduty is a US company, its existing pricing model is US centric. As a non-US company, we hope its pricing schedule can more more friendly for non-US companies in areas like international sms and international phone calls.

And I think the standard plan should be more accessible for startups like us. It is still a little bit pricy for now, thus we are using basic plan. \

What business problems are you solving with the product? What benefits have you realized?

We are internet services company, so we use PD to solve on-call scheduling and alerting feature.

PagerDuty review by <span>Muhammad Z.</span>
Muhammad Z.
Validated Reviewer
Verified Current User
Review Source

"Pagerduty at its best!"

What do you like best?

User experience, Web interface, Easy to manage, flexible.

What do you dislike?

the automatic call english accent could be made more clear. There should be an option to categorize messages and alerts in a more efficient way.

Recommendations to others considering the product

Whether you are a DevOps or Software Engineer, PagerDuty will monitor your product actively and will send you right alerts at right time.

What business problems are you solving with the product? What benefits have you realized?

It helps us to resolve issues quickly, right when the incident occurs. We use it actively to provide our end users 24/7 uptime.

PagerDuty review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Never miss an issue again"

What do you like best?

It's reliable, you can get alerts through multiple channels and you can do on-call scheduling, escalation and routing. Lovely. It's also dogged at chasing you if you don't acknowledge an alert.

What do you dislike?

Cost increases quite quickly when you get more people onboard.

Recommendations to others considering the product

Consider what type of alerting you want (there are other solutions for less money), what channels you need (PagerDuty has all that I can think of) and how you need to control alerts.

We love it because we can set complex on call schedules, escalation routing, overrides and we can have unlimited alert 'services'. This last one is important because we can divide up alerts from each customer into several categories and then control each of those differently, with different escalations and different maintenance periods. :)

What business problems are you solving with the product? What benefits have you realized?

We needed a way to be alerted, at any time of day, reliably, no matter if we were at our desks or not. Emails are not visible enough and we found SMS to not be reliable from our own system.

PagerDuty solves all of these issues.

PagerDuty review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Great Product to work with. Met our requirements for Alerting and SLA enforcement."

What do you like best?

Provides an easy to setup notification system for on-call technicians. Separate escalation paths are great to utilize PagerDuty for multiple users and multiple supported products with different SLA requirements. I also like the integration with other monitoring services for easy to setup alerts

What do you dislike?

customizations are sometimes a bit tricky depending on the scenario. With third party integration I've found it a challenge to avoid a second call alert once the problem was resolved and the monitor reports back success.

also with email customizations it's much more difficult to customized avoidance of multiple incident creation. However this isn't so much an issue with the product but the scenario we have to use with this particular notification we receive.

What business problems are you solving with the product? What benefits have you realized?

Pager Duty resolves a fundamental on-call SLA requirement we have with several customers. with multiple escalations it's nice that we can modify the escalation base on client so we can serve multiple SLA requirements. it's a great feature to bump the incident to the next available staff in order to ensure we are meeting strict SLA if the main on-call agent isn't capable of dealing with the problem in a timely matter.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"PagerDuty is reliable, albeit slightly convoluted at times."

What do you like best?

After using PagerDuty at multiple companies for several years, I can honestly say I don't believe I've ever experienced a missed notification. It's quite reliable, and the having the API is extremely useful.

What do you dislike?

The way the schedules / services / escalation policies / etc is structured can be a little convoluted at times, and sometimes results in the need for rather complex configurations to accomplish some fairly common schedules. The API also returns unexpected results, for instance setting certain constraints (escalation policy for example) will return results from other escalations as well, and I'm not entirely sure what is going on. I end up doing more filtering on the client end, which I think shouldn't be necessary.

Recommendations to others considering the product

Setup and configuration can take some time, especially if you have large numbers of teams, any sort of complex schedules, etc. If you rely heavily on API use, it is there and fully featured, but the caveats are query constraints sometimes don't constrain as much as one would hope / expect, so just be aware when working with the API. Overall though, very solid service, and in my person experience of over 5 years as a customer, it's been extremely reliable. I've relied on it for notifications of problems with live production services, and it's never failed to deliver a notification, never had any issues in that area at all. In my opinion, the reliability of notification is the thing that makes this service the only one to use if you have a serious production service for which you can NOT afford to miss a page.

What business problems are you solving with the product? What benefits have you realized?

Obviously service outage notifications. Also with use of the API we are able to get good data on our outage metrics.

PagerDuty review by <span>David L.</span>
David L.
Validated Reviewer
Verified Current User
Review Source

"Team lead managing on call rotations"

What do you like best?

PagerDuty makes it a breeze to manage on call rotations, including rescheduling when people go on vacation or join/leave the team. Having set it up I basically never have to look at it until a person joins the team (YAY!) or a person leaves (NOOOO!!!!). I get notifications who is rotating on and off duty.

I have inputs from a bunch of different locations fed into PagerDuty and it was easy to setup up for all of them. The mobile app is also great!

What do you dislike?

There's only one feature I'd really like out of PagerDuty and that's the ability to schedule multiple team members as if they were one person. This comes up every time a new team member joins as we'd like their first couple of on calls to be paired with somebody that knows what they're doing. I'd also like the mobile app to show who is on duty for a given rotation. Other than that (and we manage to work around that fine), I have no complaints.

Recommendations to others considering the product

If you're not using PagerDuty, you should be.

What business problems are you solving with the product? What benefits have you realized?

Our servers are generally very stable but it's good to know that we will get rapid notifications if any problems begin to emerge so we can coordinate a quick response.

PagerDuty review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"If something breaks, PagerDuty lets you know."

What do you like best?

Every time a service goes down or an application, or even hard down of servers, PagerDuty would inform you right away. This is very helpful for large-scale businesses as it helps you minimize financial loses since you are informed of possible outages before your customer even notices.

What do you dislike?

The only thing I don't like about it is that you would be notified even after office hours specially if you are assigned to get PagerDuty during those hours. Who would want to get up late at night and receive notifications that your system is down, right?

Recommendations to others considering the product

If you need a very reliable monitoring tool, then get this product.

What business problems are you solving with the product? What benefits have you realized?

We are monitoring system health of our servers and making sure that all our applications and services are running. This has been very beneficial for us simply because we are notified is a specific service is not running, this way, we could inform system owners and they could start troubleshooting right away.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Review Source

"Pager duty user experience "

What do you like best?

Best tool for creating on call schedules & helps in better Collaboration for communication with other teams

User friendly tool any one in the organization can use this tool with no demo

better integrating tool which helps for monitoring the services with in the organization

What do you dislike?

I am admin and one time bymisatke I deleted a group and I try to contact customer service and they mentioned me I cannot get the group back , my suggestion is if by mistake some one delete the group they should be able to retrieve the group back ( Mistakes happen so consider it )

Recommendations to others considering the product

Best tool to use

What business problems are you solving with the product? What benefits have you realized?

user friendly tool for on call schedules

PagerDuty review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Alerts and notifications Management contributing resource management"

What do you like best?

Amazingly simplified our on-call systems and made it, knowing all problems alerts and notifications are paged out to our techs. efficiently manage notifications from internal and external sources in a timely manner and helping to manage resource.

What do you dislike?

Sometimes getting false alerts and notifications

Recommendations to others considering the product

The benefits include time and resource management

What business problems are you solving with the product? What benefits have you realized?

Simplified in monitor several key aspects of our software using AWS. Things like latency, fatals, and health checks. Using Cloud watch alarms integrated server notifications.Amazingly simplified our on-call systems and made it, knowing all problems alerts and notifications are paged out to our techs. efficiently manage notifications from internal and external sources in a timely manner and helping to manage resource.

PagerDuty review by <span>Chandrak P.</span>
Chandrak P.
Validated Reviewer
Verified Current User
Review Source

"PagerDuty as an alerting tool"

What do you like best?

The automation and customization capabilities are top notch. It's very easy to create multiple layers of schedules for not just your team members, but also multiple teams.

What do you dislike?

Nothing really. This application provides everything an enterprise needs to easily manage and deliver notifications.

Recommendations to others considering the product

Figure out the different escalation layers. It's very easy to setup and forget. If any ad-hock changes are required, you can easily override the existing schedule.

What business problems are you solving with the product? What benefits have you realized?

Our industry deals with 24x7 customer support. However, our support staff is localized in the USA only. So, PagerDuty provides us an easy way to alert our support staff based on their skill set and customer needs.

PagerDuty review by <span>Priyanka S.</span>
Priyanka S.
Validated Reviewer
Verified Current User
Review Source

"Setup paging for my team"

What do you like best?

Easy to setup and change quickly. Good UX and fast.

What do you dislike?

Terminology is confusing. If I did not have an example of another team's setup, I'd be lost. Wish I did not have to ack or resolve all alerts.

What business problems are you solving with the product? What benefits have you realized?

I needed to setup alerting for all of our systems that are just about to go up. I needed to integrate it with NewRelic, email, and slack. It works!

PagerDuty review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"It has been easy and comfortable using Pagerduty."

What do you like best?

The best thing is we can easily accept the ticket without any hassle and all the comments which we add over ticket about the status, is sent to the concerned people looped in there. The ticket is easily transferred to any colleague of mine in case I am leaving from the shift.

What do you dislike?

I haven't found anything to dislike here.

What business problems are you solving with the product? What benefits have you realized?

I work on database front. So in case any E-down occurs in any environment, pagerduty sends email, messages over the phone for same. It helps us to get the concerned people names and certainly resolves the waste of time to reach them at different times. We just have to update the status in pagerduty. Even if I am not online, any E-down will send me message over the phone and I can get my laptop right then.

PagerDuty review by <span>CANH V.</span>
CANH V.
Validated Reviewer
Review Source

"Assigning incidents to right people at right time"

What do you like best?

A powerful alerting mechanism helps quickly connect security incidents and outages to right people.

I love the way it is designed to escalate incidents to people at many levels. It guarantees that an incident must be notified to at least a right person.

What do you dislike?

In the case where a person answers "Acknowledged", I would like it to have an easier way to temporarily turn off repeated alerts.

What business problems are you solving with the product? What benefits have you realized?

We are in cloud services business. Any application and/or cloud service that is down for a long time can cause customers and revenue loss. So PagerDuty is a too important tool to us.

PagerDuty review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Simple and Clean solution to sort through the noise"

What do you like best?

Simple and clean interface for receiving and triggering pages. We use a myriad of different systems to trigger pages and operationally it is very easy to use. I love being able to follow an audit trail of when a page is triggered until the moment is resolved and by whom.

What do you dislike?

On a rare occasion it seems the Pagerduty has a tough time with extreme volume of pages being triggered by us. This causes the system to backup and not fire off as needed or expected. We don't have any system to fire pages directly to individuals, this is not often needed, but when its needed its a pain to workaround. Setting up on-call schedules for dynamic shift teams is a pain.

Recommendations to others considering the product

Small to medium sized companies who don't want to create your own in-house system for paging may find this to be a helpful tool. As scale increases, PD can show occasional signs of struggle. Day-to-day, I have no issues with the software and enjoy interacting with it.

What business problems are you solving with the product? What benefits have you realized?

Operationally, we use Pagerduty to control the flood of information relating to our servers and email. As opposed to other systems I have used, Pagerduty is the least convoluted and easiest to use. Being able to aggregate all our noise into one system has helped tremendously in being able to manage our many systems and software.

PagerDuty review by <span>Andrew  C.</span>
Andrew C.
Validated Reviewer
Review Source

"My experience using PagerDuty"

What do you like best?

I love the amount of stuff that pagerduty can do. I like the scheduling, being able to edit it very easily. What I like most is the live chat. Very informative, kind, and quick response time.

What do you dislike?

I think the layout could be a little more user friendly. It seemed like I had to investigate too much in order to find things that I needed.

What business problems are you solving with the product? What benefits have you realized?

I am currently using it for debugging. The benefit is that I can link it to our chat channel, and be instantly notified if something is going wrong so that I can fix it promptly.

PagerDuty review by <span>Jayashri J.</span>
Jayashri J.
Validated Reviewer
Verified Current User
Review Source

"Good and no complaints so far"

What do you like best?

It had been working fine. Never missed a call. I could set up my rule to call me a second time after 5 min interval. I also set it up to send a text with the case number.

What do you dislike?

I have all the features that I want. There is nothing that I dislike about it and so far no complaints.

Recommendations to others considering the product

I strongly recommend pager duty without any reservations. I am happy with it

What business problems are you solving with the product? What benefits have you realized?

ThoughtSpot Technical Support in a Systems Reliability engineering role. It has been working fine and so far no complaints.

PagerDuty review by <span>Nicole S.</span>
Nicole S.
Validated Reviewer
Verified Current User
Review Source

"Super Simple and Reliable"

What do you like best?

I love that I can Ack new pages right from my Apple Watch, and I can handle everything else on my iPhone. It's super simple, and it's great how easy it is to change how you receive alerts.

What do you dislike?

I would like to be able to resolve pages from my wrist; hopefully that's a feature that's coming soon.

What business problems are you solving with the product? What benefits have you realized?

When we're on call, we don't have to constantly monitor our email for voicemails. Instead, PagerDuty will keep alerting me until I Ack the new page. This makes being on-call a lot easier.

PagerDuty review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"PagerDuty Experience"

What do you like best?

notification settings that allow me to configure different types of notifications triggered in different times.

mobile application that I can ack the alerts.

desktop UI is easy to use.

What do you dislike?

if I get a new phone then notifications don't come and I had to uninstall and install the app again.

sometimes desktop app gets a bit slower and it took sometime to load / refresh the main page. If I ack the alerts on mobile app and checked the status on desktop app right after then the status has not been reflected.

loading analytics page takes sometime and sometime it fails to load the page.

What business problems are you solving with the product? What benefits have you realized?

make the out product more stable and robust and with pager duty I have been able to react abnormal behavior quickly and reduced the impact to the system.

PagerDuty review by <span>Kishore G.</span>
Kishore G.
Validated Reviewer
Review Source

"Good Experience with Pager Duty"

What do you like best?

The best thing i liked so far while using pager dury is the UI which is self learning platform for any individual respective of there backgorund.

What do you dislike?

I had just awesome one month experience ,one suggestion is PD can have some sort of correlation between the alerts saying these are dedup .

Show some previous alerts history as in what happened when this had triggered last time

Recommendations to others considering the product

Users will having wonderful experience with this product ,trust me :)

What business problems are you solving with the product? What benefits have you realized?

In the current company ,we use it for alerts monitoring and set PD call/sms/email basing on severity of alert.

PagerDuty review by <span>Jebastian P.</span>
Jebastian P.
Validated Reviewer
Verified Current User
Review Source

"Senior Software Engineer"

What do you like best?

I am part of development and production support. Integrated with appadynamics, splunk and AWS.

it works great . it helps us to resolve issues faster and keep track of the issues managed.

Scheduling features is very good along with mobile app

What do you dislike?

I didn't find anything.. So far everything looks good

Recommendations to others considering the product

This is the smart way of pager duty scheduling and work flow management

What business problems are you solving with the product? What benefits have you realized?

I am part of development and production support. Ability to get alerts through SMS and resolve notes or reassign alerts help to identify fix issues soon

PagerDuty review by <span>Vladimir K.</span>
Vladimir K.
Validated Reviewer
Verified Current User
Review Source

"Our tool for On-Call team"

What do you like best?

1. Single alerting tool for all our monitoring tools: NewRelic, Keynote, Zabbix

2. Agile scheduling for the team, e.g. overriding one person schedule to substitute for some period of time helps to keep the whole schedule as it is.

3. Agile escalation policy - multiple levels save us if on-call person is not reachable for some reason.

What do you dislike?

Not much to say here. It just works and does its job well.

What business problems are you solving with the product? What benefits have you realized?

Our on-call team gets notified immediately if any of our monitoring probes fails, so we keep our eyes on our service 24/7.

PagerDuty review by <span>Erich W.</span>
Erich W.
Validated Reviewer
Verified Current User
Review Source

"Great service if you put time into customizing it."

What do you like best?

I like that it allows you to tailor the notifications for your specific use case.

What do you dislike?

I don't like how much the default settings will spam you. If you don't take the time to customize it you will basically just get bombarded with emails, texts, and slack messages.

What business problems are you solving with the product? What benefits have you realized?

It helps with keeping track of productions processes.

PagerDuty review by Administrator in Food & Beverages
Administrator in Food & Beverages
Validated Reviewer
Verified Current User
Review Source

"Consolidated Incident Resolution "

What do you like best?

Pager Duty has a plethora of built-in plugins that have made integration a breeze.

What do you dislike?

There is a learning curve when it comes to creating the desired state of alerting, calling, email, text and app notifications. In the first few months, it can tend to be a bit overwhelming until the alerting components are reigned in.

What business problems are you solving with the product? What benefits have you realized?

By far the greatest benefit from PagerDuty has been the ability to consolidate a majority of our alerting tools to one software. The incident resolution tool is excellent for providing transparency across teams.

PagerDuty review by <span>Grayson H.</span>
Grayson H.
Validated Reviewer
Verified Current User
Review Source

"Pagerduty has been the single most valuable vendor choice for reducing chaos."

What do you like best?

Pagerduty allows our devops engineers to integrate as many different monitoring systems as needed without increasing the complexity of scheduling or managing on call staff.

What do you dislike?

I wish they would make pricing info for stakeholders easy to find.

What business problems are you solving with the product? What benefits have you realized?

Sla violations have been prevented and we have the ability to report on response times.

PagerDuty review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"We are 24*7 on call Infrastructure support."

What do you like best?

I am loving this product and Switching the on call setup on its own after once setup is really cool. Also it will send remainders, before it starts my on call.

What do you dislike?

No issues observed so far. Its very user friendly.

Recommendations to others considering the product

This is really an excellent product for the teams having 24*7 and onsite and offshore model !

What business problems are you solving with the product? What benefits have you realized?

Setting up the on call for both onsite and offshore model makes our life easy! Setting up the on call and changing the on call persons every day / every week manually.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Review Source

"Easy, sipmle, works"

What do you like best?

Easy to setup and use. Integrates with other business tools for most productivity

What do you dislike?

The flow of ticketing could be a bit more straightforward and intuitive

What business problems are you solving with the product? What benefits have you realized?

Solving the on-call availability where support can be reached by multiple means all through one interface. Realized that it can easily be done with PagerDuty.

PagerDuty review by <span>Lewis K.</span>
Lewis K.
Validated Reviewer
Verified Current User
Review Source

"Great product for companies of all sizes"

What do you like best?

I've used Pagerduty at a number of orgs now, currently at my small startup. It has been critical for us in order to keep our uptime as close to 100.00% as possible. The push notifications are key.

What do you dislike?

The license can be a bit pricey for a bootstrapped startup.

What business problems are you solving with the product? What benefits have you realized?

We want to make sure we know about system downtime and hiccups before our customers do. We're always able to find out within a moments notice with Pagerduty!

PagerDuty review by <span>Matt R.</span>
Matt R.
Validated Reviewer
Verified Current User
Review Source

"It works"

What do you like best?

The separation of services and escalation policies and the dependability of the alerts.

What do you dislike?

I don't understand how the Permissions work.

Recommendations to others considering the product

If you need realtime SMS alerts that are easy to configure, this product is the best one I've used.

What business problems are you solving with the product? What benefits have you realized?

We want to ensure that our pipelines are processing data.

PagerDuty review by <span>James H.</span>
James H.
Validated Reviewer
Verified Current User
Review Source

"Cool product"

What do you like best?

Accessibility of any incident, schedule or profile

What do you dislike?

Enhancements don't come fast enough as there is so much more of my process that needs automating

Recommendations to others considering the product

Any good startup or technology based software company will need this product

What business problems are you solving with the product? What benefits have you realized?

Link incidents into other parts of SDLC

Transparency into urgency and responsibility

PagerDuty review by <span>Max M.</span>
Max M.
Validated Reviewer
Verified Current User
Review Source

"Efficient and user friendly system"

What do you like best?

I love the simplicity of designing and structuring workflows in PagerDuty

What do you dislike?

Would love the ability to specify messages sent during an incident. Can sometimes be a bit overwhelming when a pager alarm is set off.

What business problems are you solving with the product? What benefits have you realized?

We are alerted to emergency situations for our support systems such as outages.

PagerDuty review by User
User
Validated Reviewer
Verified Current User
Review Source

"Great for teams that have an On-Call Schedule"

What do you like best?

Makes it easy to implement escalation and on-call policies and rotations.

What do you dislike?

Doesn't provided great support for trading on-call shifts with someone if you're going to be one vacation. Can be done, but it's not super straight forward.

Recommendations to others considering the product

Make sure that your Pager Duty configuration and policies reflect how your team actually works or you'll get little value from the tool.

What business problems are you solving with the product? What benefits have you realized?

Peace of mind knowing that if we have an incident that the correct people will be notified and we can get the issue resolved quickly.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"It is an excellent system and we have had some good experience with it."

What do you like best?

Teams within my group are able to assign members to be on the pager duty and support our clients accordingly based on our SLAs

What do you dislike?

I don't believe that there is much that we really dislike. We have been satisfied with the same

What business problems are you solving with the product? What benefits have you realized?

Our business has specific SLAs for our Services and we are using Pager Duty within my teams to alert teams in case of issues to take action right away. The benefits are that we are essentially avoiding missing SLAs and related fines/bad rep.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great platform to notify team of emergencies"

What do you like best?

PagerDuty allows our team to be alerted of emergencies facing our customers. There are robust options to configure triggers and notifications, as well as responses.

What do you dislike?

The system can be very hard to understand and hard to configure without a walkthrough. Configuration is buried behind several menus and options.

Recommendations to others considering the product

Highly recommend to reach out to PagerDuty Support for questions. They are very adept and can walk you through any issues. Great group of people.

What business problems are you solving with the product? What benefits have you realized?

Emergency alerts for customer outages outside of our standard business hours.

PagerDuty review by <span>Joey H.</span>
Joey H.
Validated Reviewer
Verified Current User
Review Source

"Easy Peasy Lemon Squeezy"

What do you like best?

We really enjoy the ease of use and ease of setup for new users

What do you dislike?

Actually receiving an alert at 2am but that's the name of the game.

What business problems are you solving with the product? What benefits have you realized?

We utilize PagerDuty to handle application monitoring after-hours. When alerts arise our on-call staff are notified.

PagerDuty review by User
User
Validated Reviewer
Verified Current User
Review Source

"PagerDuty Experiance"

What do you like best?

Notifications are detailed. Fast interface.

What do you dislike?

It can be more user friendly. You should be able to update status of the issue in any status of the alert

Recommendations to others considering the product

I would pay attention to the outage notes. I think you should be able to put notes in under any status, Notified, In process, resolved

What business problems are you solving with the product? What benefits have you realized?

Network related outages, interfaces, devices, peerings, mostly layers 1-4. There are others in the company that use it in our virtual environment for those applications and virtual machines

PagerDuty review by User
User
Validated Reviewer
Review Source

"Good solution"

What do you like best?

It helps you focus on the actionable issues and lessen the number of complaints from upper management in regards to the response time. The best feature of this app is that it can be integration with almost any solution such as AWS monitoring, DataDog, Rollbar, and bunch of custom integration tools. Notification from their smart mobile app is user friendly app feature.

What do you dislike?

The escalation rules are not clear. Editing schedules could be easier. Initial setup is not really intuitive and it could be easier.

Recommendations to others considering the product

Solid solution, but it is expensive.

What business problems are you solving with the product? What benefits have you realized?

While we have many alerts from various source of monitoring apps, it helps us reduce to amount of alerts for relevant issues need to be reported.

PagerDuty review by <span>Ravi S.</span>
Ravi S.
Validated Reviewer
Verified Current User
Review Source

"PagerDuty Product Review"

What do you like best?

Integration feature with our existing corporate apps. Automated acknowledgement and resolution if required.

No worry for missing any incident.

What do you dislike?

Repeat Acknowledgement for services - Though this can be modified in settings, but was wondering, if someone has acknowledged it once , why does that acknowledgement times out?

Recommendations to others considering the product

Easy to use once you know this tool.

What business problems are you solving with the product? What benefits have you realized?

Incident management, Realized Benefits - able to remove human interference. Received automated calls. No baby sitting.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Review Source

"PageryDuty could be better but none like it out there!"

What do you like best?

The alerts are quite easy to set up and the UI are fairly simple to understand. If not, the support is there and quick to respond.

What do you dislike?

The alerts get a bit spammy and noisy, can’t seem to find the mute for the new alerts if we’re already aware of the issue, and instead we’ve received tons of new alerts and can only snooze the alerts that have already happened.

What business problems are you solving with the product? What benefits have you realized?

Spam, Fraud, and infra. Quick turnaround time

PagerDuty review by <span>Addy K.</span>
Addy K.
Validated Reviewer
Verified Current User
Review Source

"Solid and reliable"

What do you like best?

pagerduty is super easy to use. When an incident happens, I get a text message and I can quickly respond to the message. It integrates with most tools I use so I can get notification in one place.

What do you dislike?

pagerduty is a solid product. I dont have anything that I dislike about it.

Recommendations to others considering the product

verify that your monitoring tool integrates with pagerDuty (it probably does)

What business problems are you solving with the product? What benefits have you realized?

I get text alerts when an incident happens in cloudwatch or newRelic

PagerDuty review by <span>chen l.</span>
chen l.
Validated Reviewer
Verified Current User
Review Source

"The mobile app is very convenient. "

What do you like best?

We may not always have laptop on hand. So, Mobile App is best.

What do you dislike?

May be PagerDuty App can send the remind 1 days ahead before the onDue day.

What business problems are you solving with the product? What benefits have you realized?

Besides my incidents, I can also know whole team's situation.

PagerDuty review by User in Information Services
User in Information Services
Validated Reviewer
Verified Current User
Review Source

"Pagerduty is what you need"

What do you like best?

I am part of a small team that provides specific, high level support to a global enterprise 24 hours a day 7 days a week. Without Pagerduty we would need to increase our staff by 200% to accommodate the schedule. Pagerduty provides detailed reporting for metric reporting.

What do you dislike?

For the use case it fulfills, I do not have any complaints of Pagerduty. The iOS app works well, the web interface is modern and intuitive. I don't have any oversight on the cost so I can't say its too expensive or just right.

What business problems are you solving with the product? What benefits have you realized?

24/7 support of escalated issues by a small team

PagerDuty review by <span>john p.</span>
john p.
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

The easy to use app. Having an app makes on-call responsibilities less of a burden

What do you dislike?

nothing comes to mind. Issues are not difficult to resolve.

What business problems are you solving with the product? What benefits have you realized?

on-call duties and being able to rotate those duties among employees

PagerDuty review by <span>Marlon C.</span>
Marlon C.
Validated Reviewer
Verified Current User
Review Source

"Very user friendly interface"

What do you like best?

The GUI is very useful on both web and mobile.

What do you dislike?

I believe the mobile app could have more ways to allow configuration of alarms.

What business problems are you solving with the product? What benefits have you realized?

Using it as a support tool for our teams. Easy collaboration

PagerDuty review by <span>Parker R.</span>
Parker R.
Validated Reviewer
Review Source

"Keeps me up at night"

What do you like best?

* Alerts are noisy which is nice.

* Has nice slack integration, rollbar, and other services

* Mobile app is decent.

What do you dislike?

* Scheduling an override is pretty difficult and you have to do it in multiple places since we have different roles (e.g. primary, secondary).

* Email notifications of when I'm going to primary from secondary are a bit noisy but perhaps those can be controlled with some settings.

Recommendations to others considering the product

It's the industry standard so chances are you using it for site monitoring is high. I suggest playing around with it before you actually go "on call" with it so you don't receive any surprises.

What business problems are you solving with the product? What benefits have you realized?

Accountability for site reliability. => Alerts when something is on fire.

PagerDuty review by <span>Dhantha G.</span>
Dhantha G.
Validated Reviewer
Verified Current User
Review Source

"It was very good at giving real time alerts"

What do you like best?

Able to call other team members in case of a system failure

What do you dislike?

There is nothing in particular to describe as something I dislike

What business problems are you solving with the product? What benefits have you realized?

It provides the ability to have a fault tolerant system

PagerDuty review by <span>Anil B.</span>
Anil B.
Validated Reviewer
Review Source

"We use pagerduty for informing our level 1 & level2 support."

What do you like best?

It is simple to use. The user interface is very intuitive. It was very easy to pick up.

What do you dislike?

Setting up took more steps than expected. Even though the steps were easy but there were quite a few steps.

What business problems are you solving with the product? What benefits have you realized?

We have multiple services that we expose to our customers. When any service goes down, we want to be notified so that remedial action can be taken. Pagerduty helps us in this.

PagerDuty review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"No problems so far"

What do you like best?

The phone calls and voicemails are very helpful. They definitely get my attentions when there is an issue.

What do you dislike?

I wish that you could acknowledge issues for a longer amount of time. Some issues take longer than 30 minutes to fix. Receiving a phone call when you are in the process of fixing an issue can be annoying.

What business problems are you solving with the product? What benefits have you realized?

We are using PagerDuty to alert us when problems arise across the system

PagerDuty review by <span>michael w.</span>
michael w.
Validated Reviewer
Verified Current User
Review Source

"Wakes me up when it should"

What do you like best?

Wavefront integration works nicely. Viewing oncall schedule is intuitive.

What do you dislike?

Web UI can be a little difficult to navigate for some things.

What business problems are you solving with the product? What benefits have you realized?

Forced us to tune our performance metrics more throughly.

PagerDuty review by <span>Paul P.</span>
Paul P.
Validated Reviewer
Verified Current User
Review Source

"DVL Sys Admin Review"

What do you like best?

the alerting system integrates very nicely with our helpdesk and eliminates the need for email. I love getting alerts via text.

What do you dislike?

there really is not too much i dislike about the program.

What business problems are you solving with the product? What benefits have you realized?

We are able to all see an alert on our phone as a text and react quickly to it.

PagerDuty review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"Paging made easy!"

What do you like best?

We already have monitoring/reporting configured on our SQL Server instances. But what if you're not watching your email? OK, have your monitoring service send an email to PagerDuty and let it handle everything else. The interface is easy and doesn't require much training to get it set up and working.

What do you dislike?

Switching pager rotations is easy, but the schedule view isn't terrific. I'd prefer a month view.

What business problems are you solving with the product? What benefits have you realized?

We're using it to alert the IT team when problems are occurring on the server that need immediate attention without requiring manual intervention/monitoring.

PagerDuty review by <span>Rakesh K.</span>
Rakesh K.
Validated Reviewer
Review Source

"PagerDuty - one of the best tools for handling Opeartions"

What do you like best?

Based on my personal experience PagerDuty is highly user friendly and one of the best tools in the market addressing the various challenges we face in IT operations the ITIL way. Must try for any teams serving 24*7 support.

What do you dislike?

I havent found anything specific so far that I have used it.

Recommendations to others considering the product

Definitely Recommend

What business problems are you solving with the product? What benefits have you realized?

We are using PagerDuty for 24*7 operations, shift management, escalation management etc.

PagerDuty review by <span>Yordania M.</span>
Yordania M.
Validated Reviewer
Review Source

"It has been a great experience so far"

What do you like best?

The reminders of in and out of pager. I'm absentminded sometimes, so I forget about next pager dutty. It helps me to be focus.

What do you dislike?

The search could be a little bit more user friendly

Recommendations to others considering the product

It's a great app that could help you with the scalability of your systems and have better support for your customers

What business problems are you solving with the product? What benefits have you realized?

P0 bugs that arise outside of business hours

PagerDuty review by <span>Lorraine R.</span>
Lorraine R.
Validated Reviewer
Review Source

"I'm new to PagerDuty"

What do you like best?

I like how easy it is to use and find the information relevant to my On Call.

What do you dislike?

Still learning to use but so far, nothing.

What business problems are you solving with the product? What benefits have you realized?

We use to efficiently manage notifications from internal and external sources and know they are going to right person at the right time, creating of Reports, balancing of schedule, planning of resources, and contact information.

PagerDuty review by <span>Gabe H.</span>
Gabe H.
Validated Reviewer
Verified Current User
Review Source

"PagerDuty"

What do you like best?

Easily set up and manage on call schedules

What do you dislike?

Cost scales based on seat which is not awesome.

Recommendations to others considering the product

Do the thinking up front about the rotations and responsibilities of each will be.

What business problems are you solving with the product? What benefits have you realized?

Availability and this tool helps us stay on top of issues that have a negative effect on that.

PagerDuty review by Administrator in Broadcast Media
Administrator in Broadcast Media
Validated Reviewer
Verified Current User
Review Source

"Very Useful but can be challenging sometimes trying to set it up"

What do you like best?

Ability to use it proactively during Incident Management.

What do you dislike?

Frustration setting up Resolved issues not to trigger new incidents.

Recommendations to others considering the product

Very reliable tool for Dev Ops and Operation team for Incident Management and Team Schedule.

Also, very good Analytics to measure how your calls are been routed

What business problems are you solving with the product? What benefits have you realized?

Well-Resolved issues triggering false alarms out of hours can lead to waste of time and waste of unnecessary man hours.

It has really helped the Business with Team Schedule and managing Alerts notifications in hours and Out of Hours.

PagerDuty review by User
User
Validated Reviewer
Verified Current User
Review Source

"Good product for "

What do you like best?

On call rotations were very easy to set up and work well for our use case.

What do you dislike?

The integration with grafana does not do as much as we'd like, we want messages from pagerduty to include the value of a metric that grafana sends over.

What business problems are you solving with the product? What benefits have you realized?

We use it to alert on-call people for issues on a storm topology.

PagerDuty review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"If you love getting woken up at 2am when your machines crash, you will love this app"

What do you like best?

The excellent choices in wake up noises. The integration with logic monitor and sumo logic are flawless.

What do you dislike?

Waking up to the excellent choices in wake up noises.

Recommendations to others considering the product

Its easier to not have your systems go down.

What business problems are you solving with the product? What benefits have you realized?

No business problems, configuring and integrating PagerDuty has been a breeze. It is reliable and works as we expect it to.

PagerDuty review by User
User
Validated Reviewer
Verified Current User
Review Source

"Works as expected"

What do you like best?

I get reliably notified using multiple methods if I need to take action.

What do you dislike?

I dislike that I am on call in the first place :)

Recommendations to others considering the product

It works well. Try it!

What business problems are you solving with the product? What benefits have you realized?

on-call for developers to handle production issues. The benefit is that there is an extra layer of support if our Ops team needs to escalate problems.

PagerDuty review by User
User
Validated Reviewer
Verified Current User
Review Source

"Very convenient and easy to use accessible on call system "

What do you like best?

Accessible easily from laptop or phone. I can see my schedule and active alerts easily

What do you dislike?

Team calendar presentation could use more options for display and edit with large teams

Recommendations to others considering the product

Use mobile app and often. daily access of site in the office provides a lot of information regarding existing issues for the team

What business problems are you solving with the product? What benefits have you realized?

IT servers system support

PagerDuty review by <span>Matthew S.</span>
Matthew S.
Validated Reviewer
Verified Current User
Review Source

"PagerDuty listens to feedback, and has great insight to on-call concerns within the industry."

What do you like best?

Reliable service, clean API, and numerous integrations.

What do you dislike?

Analytics tools still need work, however we are working with PagerDuty on this and they are listening to our feedback.

What business problems are you solving with the product? What benefits have you realized?

Make sure the right people know about issues when they are happening. We have reduced incident volume by 90% since introducing PagerDuty to the team.

PagerDuty review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Effective software"

What do you like best?

Very clear indication of escalation policies on the details page. Easy to look up users.

What do you dislike?

Hard to search through tons of escalation policies. It always ends being tons of pages and very hard to locate what I want.

What business problems are you solving with the product? What benefits have you realized?

O nCall paging problem. Businesses are able to page their oncalls whenever things go wrong through pagerduty.

PagerDuty review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Verified Current User
Review Source

"the tool is of great assistance , it helps us to manage SLA ."

What do you like best?

the alerting system and the escalation level designed within tool.

What do you dislike?

as of now i don't think i have anything to say ..

Recommendations to others considering the product

its an awesome tool , which helps you to do your job better with more attentiveness .

What business problems are you solving with the product? What benefits have you realized?

Improved response from team members which in turn helps to deliver the right sla.

PagerDuty review by <span>Carlos G.</span>
Carlos G.
Validated Reviewer
Verified Current User
Review Source

"Very powerful and easy to use"

What do you like best?

I like the ease of use to change my alerts methods (email, push, etc)

What do you dislike?

The layered schedule interface is a little bit confusing... But in the end I managed to do it.

Recommendations to others considering the product

Very powerful tool!

What business problems are you solving with the product? What benefits have you realized?

Our CI/CD is monitored with zabbix. Pagerduty helps us in informing us when the service is down.

PagerDuty review by Administrator in Individual & Family Services
Administrator in Individual & Family Services
Validated Reviewer
Verified Current User
Review Source

"PagerDuty makes coordinating off-hours support workflows easy."

What do you like best?

The best part is addressing the alert via whatever channel is alerting me (SMS text, voice, etc)

What do you dislike?

I work for a non-profit and this could stand to be cheaper.

What business problems are you solving with the product? What benefits have you realized?

I like that with PagerDuty we can schedule on-call responsibilities, easily override the schedule if needed, and that notifications come quickly via several configured channels and can be acknowledged, resolved, or further escalated from the web portal or via the channel sending the alert.

PagerDuty review by <span>Billy S.</span>
Billy S.
Validated Reviewer
Verified Current User
Review Source

"Dependable, reliable"

What do you like best?

Reliable, easy to use, even at 4am when you get paged

What do you dislike?

I don't have any serious issues, but I think using the schedules could be better

What business problems are you solving with the product? What benefits have you realized?

Being alerted when something breaks at work

PagerDuty review by <span>Shivi J.</span>
Shivi J.
Validated Reviewer
Verified Current User
Review Source

"recently started using pagerduty & it's great so far"

What do you like best?

still exploring it. I recently got my official account created on pagerduty.

What do you dislike?

same as above. Need more time to comment on this properly. Its good so far.

What business problems are you solving with the product? What benefits have you realized?

it alerts me in a timely fashion.

PagerDuty review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Verified Current User
Review Source

"I love PagerDuty and I would highly recommend it"

What do you like best?

PagerDuty has easy onboarding, and it has easy to use and relevant integrations which were a very important deciding factor.

What do you dislike?

Nothing comes to mind! PagerDuty does exactly what we need it to do, and it does it reliably!

What business problems are you solving with the product? What benefits have you realized?

We need to know immediately if a production environment goes down. Straight up!

PagerDuty review by <span>KNB P.</span>
KNB P.
Validated Reviewer
Verified Current User
Review Source

"TIBCO admin"

What do you like best?

PagerDuty easy to setup in monitoring emails

What do you dislike?

I dont see any dislike yet as they good mobile app & SMS

What business problems are you solving with the product? What benefits have you realized?

We monitor failures of system like build fail or message queue depth

PagerDuty review by <span>Pratika S.</span>
Pratika S.
Validated Reviewer
Review Source

"Centralized alerting for on-call personnel. "

What do you like best?

That we can page other team-members right in two clicks if have to assign them work.

What do you dislike?

I dont have anything on my mind which I can say for improvement on Pagerduty.

Recommendations to others considering the product

yes

What business problems are you solving with the product? What benefits have you realized?

Only on-call personnel is paged and not any other team members are disturbed. We can who are on-call right now in all teams. Also can check who ever have got calls on what issues.

PagerDuty review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Good but annoying"

What do you like best?

It does a good job of managing a lot of notifications

What do you dislike?

It can be very obnoxious about sending you a lot of alerts when you're trying to do something else.

What business problems are you solving with the product? What benefits have you realized?

Sending notifications when support requests come in. Allowing us to not have to check a list constantly.

PagerDuty review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"PagerDuty Watchdog"

What do you like best?

Pagerduty is very simplified and can create tasks at granular level.

What do you dislike?

Noting at the moment. The product meets all the requirements.

What business problems are you solving with the product? What benefits have you realized?

pagerduty helps us in altering Prod incidents and tracking the progress and resolving the incident.

It's great benefit is keeping track of incidents and time management.

PagerDuty review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"I use PagerDuty on day to day basis"

What do you like best?

I like all the features like

- incident tracking

- escalation process

- the fact that you can snooze a page is very useful

What do you dislike?

On the service dash, it would be useful to show who is on call and what is the escalation process right now/

What business problems are you solving with the product? What benefits have you realized?

Pagerduty helps us to ensure all our machines and services are running properly and if they need immediate attention

PagerDuty review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"It is working fine as a on call tool."

What do you like best?

I like its integration with other messaging software like hipchat, to be able to get notification and easy to navigate to the management dashboard of pageduty.

I also like the way it sends an email and then call you for urgent issues.

What do you dislike?

The UI for overriding the oncall duty is a little confusing.

What business problems are you solving with the product? What benefits have you realized?

On call rotation for engineers. On call issues for engineers.

PagerDuty review by <span>Ajinkya D.</span>
Ajinkya D.
Validated Reviewer
Verified Current User
Review Source

"Efficient and Get's job done "

What do you like best?

It's constantly improving . Can integrate with multiple platforms making it a versatile solution for outages .

What do you dislike?

We get called even after the incident acknowledgment.

What business problems are you solving with the product? What benefits have you realized?

Network Outages.

On call support.

PagerDuty review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Engineer who uses Pager Duty for production alerting."

What do you like best?

Pager Duty is so easy to integrate with the most popular languages. We were able to get it integrated with our codebase in no time.

What do you dislike?

User interface is not so easy to use and its intuitive, it lacks features. Each time i use the UI, i forget how i did the past time to get something configured, eventually we get there but its not easy.

What business problems are you solving with the product? What benefits have you realized?

Realtime production system monitoring. Gives the flexibility for the team to stay focussed on production while doing production support.

PagerDuty review by <span>Anthony M.</span>
Anthony M.
Validated Reviewer
Review Source

"It works great and keeps me on top of work"

What do you like best?

The fluifity of the UI and the versatility of the notifications

What do you dislike?

The app can take some time to load up properly when a page comes in.

What business problems are you solving with the product? What benefits have you realized?

Keeping an eye on our many systems and ensuring that any downtime is quickly dealt with.

PagerDuty review by <span>Cory G.</span>
Cory G.
Validated Reviewer
Review Source

"PagerDuty"

What do you like best?

I like the ability to configure and refine contact options.

What do you dislike?

So far, nothing to dislike. Granted I've spent relatively little time with the product, but so far so good.

What business problems are you solving with the product? What benefits have you realized?

Ensuring that teams are able to catch and troubleshoot issues efficiently and effectively.

PagerDuty review by User
User
Validated Reviewer
Review Source

"Senior Analyst"

What do you like best?

It has helped us poke holes in our pipeline, finding places where we have needed to bulk up our code and discuss issues as a team.

What do you dislike?

Level of control when it comes to notifications was a bit difficult, especially in congruence with our airflow processes, but it was figured out.

What business problems are you solving with the product? What benefits have you realized?

Our pipeline serves our app, so it is important that our processes do not fail. The problem it solved was raising good points of discussion and making accountability organized.

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