PagerDuty

PagerDuty

(56)
4.6 out of 5 stars

Your Fastest Path to Incident Resolution. PagerDuty helps IT Operations and DevOps deliver on the promise of speed, performance, and uptime.

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PagerDuty review by <span>Anthony A.</span>
Anthony A.
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What do you like best?

PagerDuty has a ton of options to customize and set up your alerting needs. We use the built in AWS CloudWatch integration to trigger alerts based on our performance and health monitors, and we've been able to catch and fix problems before our users noticed anything was wrong.

We can set up on call rotations and tiered levels of paging which is great for managing high-availability services and keeping team members sane.

What do you dislike?

I'd like a smart watch integration so my blaring alarm doesn't wake my wife and kids up at 2am! :)

What business problems are you solving with the product? What benefits have you realized?

We monitor several key aspects of our software using AWS. Things like latency, fatals, and health checks. Using Cloudwatch alarms integrated with PagerDuty, our on-call team member is notified as soon as an issue is detected and we can get the solution resolved quickly.

Most of the time, we have a problem fixed before the first user reports can come in.

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PagerDuty review by <span>Jesse H.</span>
Jesse H.
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What do you like best?

The flexibility in scheduling, reliability of the service, and all of the fantastic documentation and examples for their API. It has allowed us to roll out our own internal tools for Pagerduty as well as integrate it into our ticketing software.

What do you dislike?

Their tools, while incredibly flexible, take a bit of learning and can be unintuitive at first, but once you understand how they work they make a lot of sense. We've been using them for many years now and they have gotten better, but that initial hump as I teach our staffers to think in the terms that Pagerduty's scheduler uses comes up. Otherwise, though, I have no gripes. Everything else is great

Recommendations to others considering the product

Go for it, you'll wonder how you ever got anything paged out without it.

What business problems are you solving with the product? What benefits have you realized?

Greatly simplified our on-call systems and made it so we can sleep easy, knowing all problems are paged out to our techs. The benefits include time and money savings, as well as greater reliability in our company as no tickets slip through the cracks.

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PagerDuty review by Administrator
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Can it even get better?

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What do you like best?

What I like is that it always works. We have never had an issue with a missed page. We are able to filter messages and create schedules that we never have to update or check on unless someone is on vacation. When that does happen, create a temporary schedule override is super easy. We thought we might have an issue with a customer changing their delivery method which might have meant we could not use PagerDuty for them any more. It was a sad day when we realized and luckily it all worked out that were able to keep using it for them.

What do you dislike?

I wish we could create overrides in the mobile app. Also, I cannot figure out how to filter just my alerts using the PagerDuty Chrome extension...which is super handy by the way.

Recommendations to others considering the product

Use it!!!

What business problems are you solving with the product? What benefits have you realized?

We are able to efficiently manage notifications from internal and external sources and know they are going to right person at the right time for fast attention and resolution.

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PagerDuty review by <span>Dan R.</span>
Dan R.
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What do you like best?

First and foremost the quality of service is the highest among any Saas product I have ever used. Next, the integrations are easy to use. We send PagerDuty alerts to and from a myriad of sources, and they're all pretty easy to set up. The escalations and overrides UX is really intuitive and powerful.

What do you dislike?

PagerDuty was down for some time in October 2016 during the massive DDOS attack on Dyn. Granted- much of the rest of the internet was also down.

We often have multiple alerts that get triggered at once- different views into the same problem. Sometimes the iOS app can get very noisy when there is a lot going on.

Recommendations to others considering the product

This likely does what you want it to do. I've used this at very small and very big companies.

What business problems are you solving with the product? What benefits have you realized?

PagerDuty allows us to keep our quality of service very high by providing tools we would have needed to build ourselves.

These tools involve managing on-call rotations and overrides. Integrating different monitoring systems into one notification system.

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PagerDuty review by <span>Ryan R.</span>
Ryan R.
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What do you like best?

PagerDuty works perfectly every time. The process is fairly simple, but the flexibility is almost limitless. We reviewed other alert monitoring system in the past, but none of them were able to handle the really complex on-call schedules. PagerDuty blows the rest away.

What do you dislike?

Although priced competitively, when you consider their competition, our costs over the past 3 years have increased by 85%.

Recommendations to others considering the product

I think of PagerDuty as a hammer. A hammer has one job, and it does a great job at it. This is very similar to PagerDuty. It's job is to alert the correct on-call resource as quickly as possible, and it does it perfectly every time.

What business problems are you solving with the product? What benefits have you realized?

We needed to notify or alert the correct technical on-call people, as quickly as possible. We wanted to feel monitoring data to an automated system that could read an on-call schedule, and take the correct action.

Before PagerDuty, we used a 24x7 NOC. With more than 40 on-call teams, and close to 400 on-call resources, our NOC would often struggle to alert the correct resource. This led to resources being woken up at in appropriate times and overall technical resource dissatisfaction. With PagerDuty's help, we were able to completely eliminate the 24x7 NOC, saving the company more than $600,000 annually.

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PagerDuty review by <span>Shakib V.</span>
Shakib V.
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Pagerduty Review

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What do you like best?

How easy it is to integrate with AWS.

What do you dislike?

The app can be more user friendly.

Recommendations to others considering the product

I wish the application was a bit more friendly to use. A small change would be going back by sliding right on the screen. I have accidentally resolved alerts that way and it is a hassle having to deal with that.

What business problems are you solving with the product? What benefits have you realized?

Being able to integrate multiple AWS environments into PagerDuty is very easy to use and manage. Also it is very easy to set alarms on AWS to integrate PagerDuty to alert the team. Before PagerDuty, the team had to check on CloudWatch for any alerts and then escalate. But with PagerDuty, the team gets an email, the phone goes off, and the proper administrators are informed for each infrastructure.

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