Pantheon

Pantheon

4.4
(373)

Website management platform for WordPress and Drupal

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Pantheon review by Jordan B.
Jordan B.
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"Pantheon is pretty much awesome"

What do you like best?

Pantheon makes it really easy to spin up, administer, update, and deploy changes to multiple Drupal websites. The dev-test-live workflow they've created is kind of like magic, since code changes and databases can be transferred from one environment to another in no time. The one-click backup restoration feature has saved me at least once from accidental data loss (which was my fault), and restoring from backup was so simple, I gained even greater confidence in the system. And Pantheon loves agencies so much they let us use the platform essentially for free while we build our client's websites.

What do you dislike?

Ticket response times are slower than I'd like. I also frequently receive "Platform Operations status" emails noting problems with the system, and while these emails are welcome — transparency is a good thing — they have the side effect of making it seem like Pantheon is breaking down all the time, which is not actually the case.

Recommendations to others considering the product

Ain't nobody got time to build deployment workflows — the time you spend doing that prevents you from doing billable work. Do yourself a favor and use Pantheon instead.

What business problems are you solving with the product? What benefits have you realized?

Pantheon has saved us countless hundreds (thousands?) of hours that we would have had to spend configuring servers, creating hosting accounts, and building a dev-test-live workflow on our own. We're able to create custom Drupal upstreams that simplify site creation and module updates — the basic work has to be done only once and can then be merged with existing sites or be cloned to create new sites.

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Pantheon review by Rob W.
Rob W.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Pantheon is the best hosting money can buy, but not trivial for the novice user."

What do you like best?

Performance, security, and bigger bang for the development dollar because I don't have to mess around with lots of hosting particulars and moving parts.

Three environments (dev, test, and live) make development operations a breeze.

What do you dislike?

Not that this is easy, but I wish there were a better way to ensure that database-level content could be versioned. I'm aware of recommended workarounds but something that more naturally fits the workflow would be awesome.

Recommendations to others considering the product

Be sure you read as much of the documentation as you can. You don't actually need to do this because the user interface is very intuitive. However, by reading the documentation you'll be able to understand the "hidden" advantages that make Pantheon even better.

What business problems are you solving with the product? What benefits have you realized?

I'm solving problems for small businesses. In one case, I had just told a client that their site was liable to be compromised with their cut-rate, non-Pantheon host. The client said there was no reason to think so because they had been safe with that host for years. Within a month, the client's site went down because it was broken into by a hacker. We moved them to Pantheon immediately and the site has not had any problems since then.

What Web Hosting solution do you use?

Thanks for letting us know!
Pantheon review by Jonathan G.
Jonathan G.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Pantheon is the Cadillac of managed WordPress"

What do you like best?

Being able to get a WordPress site with dev, test, and live environments up and running (with backups) in under 15 minutes is fantastic. Doing this manually, would take at least an hour or two.

What do you dislike?

It would be nice if Redis was included in the Basic package.

Recommendations to others considering the product

Give Pantheon a try, you can spin up a website or import one into a dev environment, at no cost.

What business problems are you solving with the product? What benefits have you realized?

As an agency, reselling Pantheon has helped us significantly reduce the amount of time we spend managing the components require for running our client's websites, including OS patching, database, PHP, web server, backups, and Git repos for dev, test, and live environments.

Pantheon review by Thomas Z.
Thomas Z.
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"Outstanding performance and reliability"

What do you like best?

Their use of containers instead of virtual machines it is like using a overhead cam engine versus pushrod more efficient because there are far less moving parts. So less to go wrong.

A good example is they don't have a hypervisor the amount of security and compliance on

What do you dislike?

They do not have a redirect system built in that they should have you need to use in a name record they should create your own system in order to fill that gap.

Recommendations to others considering the product

Pagely VPS

PressLabs

Kinsta VPS

Pantheon review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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"Extremely frustrating to work with, but has some perks. "

What do you like best?

Setting up new sites is easy. In theory, maintenance should be a breeze, but that's where some of the problems come into play. Customer service (can be) great when you get the right person.

What do you dislike?

Where do I start. The customer service ranges from great to terrible. On the terrible spectrum, you get people who don't really take time to read your tickets and they tend to talk above you and assume that you know everything technical involved in hosting websites. I have had issues with several of the sites that I have hosted on this platform and some of them couldn't even be solved. Plugin aren't compatible, fatal errors, the list goes on. With NO solution in sight.

Recommendations to others considering the product

Please make sure you have a capable IT or Web department that you can work with when it comes to this program. I do not like that they assume that you know everything. I can't get straight answers to certain things and it has left me frustrated as hell.

What business problems are you solving with the product? What benefits have you realized?

We needed a hosting platform where we would be able to keep track and update 20+ sites at any given time. There IS a benefit to having each of them in one location and being able to work on them in batches.

Pantheon review by Thomas H.
Thomas H.
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"One click solution"

What do you like best?

Their web interface makes working with multiple sites and multiple environments a breeze. The one click dev environment has become a pivotal part of our workflow.

What do you dislike?

A more integrated CI approach. There are options with their API, but a full solution has to be built on the user side.

What business problems are you solving with the product? What benefits have you realized?

I am building website for a plethora of customers. Using Pantheon takes the Dev Ops out of my work cycle and automates much of it.

Pantheon review by Rex V.
Rex V.
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"Excellent development experience and workflow, and rock-solid performance."

What do you like best?

Pantheon has a lot of good structure around development workflow. If you are serious about doing things the right way, their structure helps you do that. There's very thorough integration with Git (every instance has its own branch), and their Dev-Test-Live setup is easy to use.

What do you dislike?

Sometimes it can be difficult to import sites -- and not quite clear what to do to complete the import process. I've always been able to get it resolved with their help.

Pantheon review by Kelly B.
Kelly B.
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"Best Drupal and Wordpress hosting available "

What do you like best?

The development environments be the performance. And support. Really everything, but they truly excel in these areas.

What do you dislike?

Nothing. They stay ahead of my needs almost entirely, at this point. They're such industry thought and innovation leaders that I learn more from them than otherwise, these days.

Recommendations to others considering the product

If you have a Drupal or Wordpress site, you absolutely must consider pantheon. My development company won't develop on any other platform. There's absolutely zero risk to trying them out - developer accounts are free forever, and all accounts are free until you are ready to launch.

Pantheon review by Zach S.
Zach S.
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"Excellent WordPress and Drupal hosting with built-in deployment workflow"

What do you like best?

I love Pantheon! The team at Pantheon is amazing, and they are constantly innovating to try and make life easier for developer and their clients. Their hosting platform supports both WordPress and Drupal. I've split my review into two sections, one for business owners and one for developers.

Business Owners: Are you sick of having to maintain your servers? Tired of paying a sysadmin to do work that really can be automated these days? Pantheon has your back, and it makes life SO much easier! Plus, with their support for adding team members, you can add your subcontracted developer during your project and, if needed, revoke access at any time. YOU remain in control of your hosting account without having to give a contractor the keys to the kingdom. It's pretty awesome. And their platform scales effortlessly with traffic. Since it's container based, it takes seconds instead of minutes to scale.

Developers: If terms like continuous integration and automated deployment matter to you as a developer, then you need to check Pantheon out now. There are development, testing and live environments built-in as part of the platform. Multidev is a ridiculously convenient feature, too. Want a branch of your code to experiment in? Sure! Instantly create a fork of your entire site with all the performance of your live environment and start deploying and experimenting. STFP. Git. Support for team members with their own credentials. Varnish. Redis. SAML/SSO support. Site monitoring. Intrusion detection. Responsive support from people who actually know what they're talking about. They hit every single feature I'm looking for as a developer.

Summary: Pantheon is a website platform, not a simple hosting environment. Some of the features are nearly magical, and the others are all on the wishlist I've had for my sites for years. I wouldn't believe it existed if I didn't use it! Check it out!

What do you dislike?

I honestly haven't found anything to dislike, but will update if I do!

Recommendations to others considering the product

Migrate a site you have that gets a ton of traffic and look at the performance difference. It's worth taking the extra time to test no matter what platform, but with Pantheon, I was more than pleasantly surprised with the result!

What business problems are you solving with the product? What benefits have you realized?

Multidev makes it easy to work with a team. Pricing is very reasonable for what you're getting. Consistently performs in the top 5 of Managed WordPress hosts.

Pantheon review by Nicholas G.
Nicholas G.
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"Pantheon is an excellent managed host for content-driven Drupal sites"

What do you like best?

Pantheon's dashboard and workflow are a breeze to work with. Migrating the database or pushing work between environments is only a button-click away. Starting with the Pantheon install profile for Drupal will start you out with great pre-configured cache settings.

What do you dislike?

For small projects, the enforced workflow can be a hassle. Also, the cloud-based hosting works best for content-heavy sites or sites having distributed tasks. It does not do well with long-running single-threaded processes.

Recommendations to others considering the product

Remember that Pantheon hosting is for your site and is a PAAS (Platform As A Service) . They do not offer email hosting and you do not have root access. This means that they may not be suited for your project if you need customer server libraries/applications installed.

Also, as mentioned previously, Pantheon is cloud-based meaning you do not have dedicated hardware. The scalability and availability for content-based sites is amazing, but if you're scripting long-running processor-intensive tasks then you're better off with a VPS or dedicated server. My usual recommendation is to separate out said tasks and run if on a separate host if possible.

Pantheon review by Esteban R.
Esteban R.
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"Great Management system for drupal or wordpress or both!"

What do you like best?

It's easy to use, you can have as many websites as you want, it's scalable, you can develop instantly, you can have test and live environments. It has anything you'll ever need when Drupal or wordpress is what your using.

What do you dislike?

Not really for small sites, it's more for heavy content - multiwebsites type of apps.

Recommendations to others considering the product

If you're a Drupal or Wordpress dev you should definitely try pantheon.

Pantheon review by Andrew W.
Andrew W.
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"We've standardized our workflow around Pantheon"

What do you like best?

Pantheon is transparent, fast, reliable and easy to use. It has transformed the way that we do business. By developing and supporting our websites on a single platform, we're able to scale much more efficiently as an agency. We are much more likely to take on a project if they are open to hosting on Pantheon, which is why we also offer migrations to Pantheon Systems. Serious clients who understand the hassle of hosting want to utilize their paid hours for getting work done, not spent troubleshooting the various environments.

What do you dislike?

There's little to dislike with Pantheon. The pricing for smaller sites could be more competitive. If you utilize a multisite, it may not be for you.

Recommendations to others considering the product

It's worth the extra amount for the quality and peace of mind.

Pantheon review by Andrew D.
Andrew D.
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"Pantheon Customer for Three Years"

What do you like best?

Ease of use. It doesn't take long at all to setup your application and get Drupal running. It's also pretty great to have a dev and test site right out of the box, and spinning up a new multi-dev server takes 5 minutes. For a team with limited resources it's great not to have to work about dev ops.

What do you dislike?

Not being able to run Node.js on the servers (or really anything custom). My single biggest complaint.

Recommendations to others considering the product

If you're hosting a Drupal or Wordpress blog, and ease of use and performance is important, Pantheon is your best bet.

Pantheon review by Ben M.
Ben M.
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"An indispensable tool for modern Drupal agencies. "

What do you like best?

It's a platform tuned ideally for Drupal, fully managed, without me having to lift a finger.

What do you dislike?

Pantheon's workflow is a little bit less flexible than some alternatives, namely Platform.sh. Not everyone wants a Dev -> Test -> Live workflow deployed in that way. It would be better if you could define your own deployment workflow to move through.

Recommendations to others considering the product

Try out the other comparable services if they interest you (Acquia Cloud, Phatform.sh), but make sure to give Pantheon serious consideration. They've solved many of the problems that I have experienced with other hosting vendors, and their support is incredible. You won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

We're hosting hundreds of sites effortlessly on Pantheon. We moved from maintaining around 125 cloud servers managed with Puppet, spending many hours per week on maintenance and setup, to relying on Pantheon for all of our Drupal hosting and removing that time and effort from us entirely.

Pantheon review by David C.
David C.
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"Pantheon is ideal for important sites, but it's not cheap"

What do you like best?

Pantheon is the best hosting choice if you want to have access to real Drupal and WordPress experts. They don't do cheap plans, but their uptime / reliability and support team are worth the extra $.

Their scaling function allows you to increase your plan's service level for a few months, then bring it back down again -- just by clicking buttons.

Lots of performance tools built in -- Redis, Varnish, CDN...

What do you dislike?

Compared to other host providers, it's a little more expensive but you get what you pay for.

Pantheon also uses nginx which is much much better than Apache but if you're not familiar with nginx, it'll take some time to ramp up. Trust me, it's well worth learning!

Pantheon review by Administrator in Computer Software
Administrator in Computer Software
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Verified Current User
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"Great managed hosting if you run the app's they support"

What do you like best?

It scales well and their workflow promotes best practices

What do you dislike?

Can't run just any code in their environment, they dont offer a CDN or any storage outside of their one size fits all pricing plans.

Recommendations to others considering the product

Also look at CDN's for storage, it fills up quick! Also don't be too quick to jump up their pricing tiers.

What business problems are you solving with the product? What benefits have you realized?

Managed hosting thats secure, easily updated and scales

Pantheon review by Jill K.
Jill K.
Validated Reviewer
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"Agency Partner"

What do you like best?

that your server is kept up to date and low maintenance.

What do you dislike?

only communication is via email. although it is fairly timely in response time, sometimes the phone is an easier form of communication.

What business problems are you solving with the product? What benefits have you realized?

We don't need a server admin with Pantheon.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
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"We Love Pantheon!"

What do you like best?

I love the simple and user friendly multi-enviroment feature. It allows me and my team to safely make changes behind the scene, test them and then quickly push to the live enviroment.

What do you dislike?

Not much, but it would be nice if the pricing came down a bit or maybe have a cheaper option for a more basic plan?

What business problems are you solving with the product? What benefits have you realized?

I can now make changes quickly and safely in the dev environment and that saves my company money/time!

Pantheon review by Kevin B.
Kevin B.
Validated Reviewer
Verified Current User
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"The best cloud service for Drupal developers"

What do you like best?

Pantheon is the best platform in terms of Drupal cloud hosting and continuos integration. Also the panthon folks are really close to the Drupal comunity and they care about what the comunity is saying and asking for. Also their support is great.

What do you dislike?

It´s hard to publish a hotfix to production, but I think it´s because of the nature of the stack.

Recommendations to others considering the product

Use it!It´s great

What business problems are you solving with the product? What benefits have you realized?

Create web experiences with drupal without the environment pain that comes with Drupal.

Pantheon review by Consultant in Internet
Consultant in Internet
Validated Reviewer
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"It's very awesome but it has it's own quirks"

What do you like best?

Free staging sites and the system is fast.

What do you dislike?

Support doesn't measure up to the quality of hosting and services offered by Pantheon.

Recommendations to others considering the product

Pantheon is not right for all the projects, it did fail hard on one of them and support wasn't good enough to allows to key the site hosted in Pantheon.

What business problems are you solving with the product? What benefits have you realized?

Pantheon's workflow dev to stage to prod allows for better testing and client review before deploying live..

Pantheon review by Administrator in Insurance
Administrator in Insurance
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Verified Current User
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"Pantheon"

What do you like best?

It is built specifically for WP sites. I love the seemless dev/test/flow workstream

What do you dislike?

Hard to manage infrastructure items (when needed) - however - their knowledge base is top notch

What business problems are you solving with the product? What benefits have you realized?

single environment for managed WP hosting

Pantheon review by Steve M.
Steve M.
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Review Source

"Developer and agency friendly host"

What do you like best?

Pantheon has several features that save me a ton of time as a developer - Git integration, automated deployments, multiple test and staging environments, page and object caching.

What do you dislike?

If your existing dev workflow does not match Pantheon's you will have to adapt to theirs to reap much benefit.

Recommendations to others considering the product

If you are a WordPress or Drupal developer or agency I high recommend checking out Pantheon.

What business problems are you solving with the product? What benefits have you realized?

By using Pantheon I save myself a ton of time that would otherwise be spent manually setting up servers, staging environments, and caching. They also make handing a site off to a client much easier with their account structure which allows developers to control dev and staging environments while handing off payment for production environments to a business partner.

Pantheon review by Chris M.
Chris M.
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Verified Current User
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"Great solution for agency web hosting."

What do you like best?

Out of the box version control and multidev support is awesome. WordPress updates compliance are also simplified through the use of the platform.

What do you dislike?

There are occasions where it's difficult to troubleshoot what's going on because of odd errors not captured in error logs.

What business problems are you solving with the product? What benefits have you realized?

In the past we would recommend GoDaddy. But the services provided by GoDaddy are not optimal and setting up multiple environments manually is very time consuming. Pantheon provides a multi-tired version controlled environment out of the box optimized for our two top CMS tools (WordPress and Drupal).

Pantheon review by Kevin C.
Kevin C.
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Verified Current User
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"Wonderful product and support"

What do you like best?

The separation of server environments and how easy it is to move content and code between them.

What do you dislike?

Sometimes there is downtime, but it only lasts for a couple minutes and is communicated well through their status.io page

What business problems are you solving with the product? What benefits have you realized?

Affordable hosting done right and the focus on Wordpress and Drupal is perfect for our Agency.

Pantheon review by Ed C.
Ed C.
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Verified Current User
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"Pantheon for EDU is the tool universities need to manage web development"

What do you like best?

1) The user interface -- straightforward and easy to use; 2) strategic enhancements that add great functionality without disrupting what's already in place; 3) solid, prompt help from the support team.

What do you dislike?

I wish there was a barebones hosting plan at the $15 mark.

Recommendations to others considering the product

Hard to say. If you're building Drupal sites, most likely you already know Pantheon. Pantheon also hosts Wordpress sites, but I don't have experience with that.

What business problems are you solving with the product? What benefits have you realized?

Pantheon for EDU solves three critical problems in academic web development: 1) it shifts the base of operations from the extremes of university-wide or single-site development, to a mid-sized structure more appropriate to schools, departments, and centers, while at the same time allowing for collaborative support between all Pantheon clients within a university; 2) it facilitates ongoing, longterm support from an outside development shop, so that great functionality and longterm site maintainability doesn't depend on in-house developers; the platform can be managed at the level of straightforward configuration (ie, without developer skills) so that communication managers and office staff (ie, the people who actually manage web communications and content within a university) can easily create new sites and maintain a complex fleet of sites.

Pantheon review by Guy E.
Guy E.
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"The Best Option for Drupal hosting, hands down"

What do you like best?

Pantheon's automation is the best. Pantheon's dashboards and the isolation between dev, test, and production environments let us stage changes for public, client review. Then, once the client approves the changes, it's only one click to deploy. It's also one-click for most Drupal core upgrades.

Pantheon is also high performance -- they somehow handle varnish caching automatically without getting in my way.

What do you dislike?

It's not immediately apparent how to handle site scalability. If we have larger sites, it's not clear if we can add more resources, more servers, etc. Sometimes we have server issues arise that require intervention from Pantheon support, and their support staff can take a few hours to respond.

Recommendations to others considering the product

Try them out for free; launch a heavy installation profile like Open Atrium, and see how it performs. Have your team try out the deployment workflow and see if it's a natural fit for your process.

If you build sites for clients, sign-up to be a reseller so you can host more sites for free than the basic free level.

What business problems are you solving with the product? What benefits have you realized?

Pantheon's process fits right into our existing installation-profile-based continuous integration process. We build large, business-logic-heavy Drupal sites, and the the Pantheon hosting system is the first system we've used that fully supports our version-control-driven deployment process. Internally, we use a continuous integration server that uses Drupal Installation Profiles, Drush, GIT, and Aegir to build an entire site from scratch and then deploy it. Pantheon's GIT-based deployments fit perfectly with this approach.

The automatic backups also allow us to slide back to previous releases of sites, if things go badly.

Pantheon review by Jeremy G.
Jeremy G.
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"Pantheon is great"

What do you like best?

Pantheon has simplified what used to be a trying area of business for us. We have migrated most of our clients to Pantheon at this point and couldn't be happier.

What do you dislike?

Local development with kalabox is great when it works, but it's difficult to troubleshoot when it doesn't.

What business problems are you solving with the product? What benefits have you realized?

We were losing money by hosting clients on our own servers. Pantheon simplifies our development workflow while taking care of hosting challenges for us.

Pantheon review by Court V.
Court V.
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"The most reliable and fast Drupal and Wordpress hosting environment I have ever used."

What do you like best?

Graphical UI / Dashboard

Mult-dev environments for branch development

Git versioning both on an up and downstream

Flexibility to push commands via the command line interface

Multiple out of the box environments (dev, test, live)

Ability to launch a new site without any server work, just a few clicks.

What do you dislike?

There is nothing about the infrastructure I dislike,

Recommendations to others considering the product

Do your homework and compare things like site isolation, this isn't a shared hosting platform like other web hosts. Each site is it's own silo and thus not affected when some other site on the shared server has a security vulnerabilities.

What business problems are you solving with the product? What benefits have you realized?

Moving from a single server 'always live' environment to having an infrastructure with Pantheon which is built on using a dev/test/live productoin cycle. With both a GUI and a command line interface, offers flexibility of ease of use through GUI, and complex scripting through the CLI.

Additionally the use of an upstream allows us to very quickly launch new sites and begin content migration. The multi-dev environments are extremely useful when doing branch development work while still allowing for core and module security patches.

Pantheon review by Administrator in Graphic Design
Administrator in Graphic Design
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"Pantheon is a key part of my workflow"

What do you like best?

Pantheon allows me to launch and maintain Drupal websites and have the confidence that code changes to the site will be done in a proper and systematic way. I also love the backups system, and the ability to develop on the server development through sftp. I'm a WYSIWYG kind of guy -- I understand coding but as a generalist (strategy, content, design, development), I don't want to learn and remember a lot of code based processes if I don't need to. I also really like the ease with which team members can be added.

What do you dislike?

I don't dislike much about Pantheon. Some minor issues -- would be nice to have a comment field to associate with manual backups. Would be nice if the control panel icons would update. Some of mine show the installing icon even though the site has been live for months.

Recommendations to others considering the product

Try it!

What business problems are you solving with the product? What benefits have you realized?

Ultimately having the right service affects the efficiency and profitability of my business.

Pantheon review by Adam Koontz, D.
Adam Koontz, D.
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Verified Current User
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"Great Wordpress hosting for a great price."

What do you like best?

Enterprise features for a great price (dev/test/live instances, automatic backups, code revision control).

What do you dislike?

It's not a dislike per se, but because Pantheon takes a more rigid approach to ensuring your environment is setup in the best possible way, it can take some time and knowhow to get your site setup the first time. You definitely need to read the docs in order to familiarize yourself with the import process and mandatory workflow.

Recommendations to others considering the product

I've heard pushback from my customers on the price difference from low-cost hosts such as GoDaddy or HostGator ($5-$10/mo) vs Pantheon ($25/mo). If your site is a hobby, then maybe a low-cost host is fine, but if you're serious about your website as a business tool, then the fees for Pantheon are nominal and I would consider them a no-brainer. As a long-time veteran in this space, I've grown tired of being burned by low-cost hosts and it's really not worth my time any longer to try and save a few bucks. For the low costs guys, you can just about bet that eventually you'll have an issue, and everything you saved for the year will be spent after the first time you hire an expert to fix your problem.

What business problems are you solving with the product? What benefits have you realized?

Sites are faster, safer, and more secure. Pantheon gives me the peace of mind that in case of an issue, I'll be able to recover my sites more quickly and easily.

Pantheon review by Consultant in Internet
Consultant in Internet
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"Excellent hosting platform and support team"

What do you like best?

The Pantheon platform makes a lot of great functionality available to even basic level service packages. Multidev environments are very easy to spin up. They constantly keep their status page updated too, so clients know if issues come up what is a platform issue and can coordinate with them.

What do you dislike?

There's very little to dislike here. The email blasts might be annoying at times.

Recommendations to others considering the product

Pantheon is a great option.

What business problems are you solving with the product? What benefits have you realized?

We're using Pantheon as a hosting platform for client CMS systems. We provide continuos development, and the platform makes incremental releases very convenient.

Pantheon review by Robert T.
Robert T.
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Verified Current User
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"Streamlined WordPress Deployment and Management"

What do you like best?

We really like the shared development environment ease of setup and contribution aspects. This along with 3 environments makes sharing our development updates with clients a breeze.

What do you dislike?

Updates to plugins are a bit more cumbersome but like all managed environments should be, this forces you to preview any plugin changes for adverse side effects prior to actually pushing them to production!

What business problems are you solving with the product? What benefits have you realized?

We've solved remote development issues outside of github or bitbucket. Not that we mind using those, but it's nice to manage all things in one place.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Repeatedly used and recommended pantheon for easy Drupal and Wordpress hosting."

What do you like best?

Ease of deployment.

Dev->Stage->Prod workflow is easy.

Ability to switch from git to sftp.

Agency set up to enable contractors limited access to projects.

What do you dislike?

No contact phone number for emergencies.

Occasionally inflexible due to large shared hosting environment.

Recommendations to others considering the product

Stop self-hosting. Let someone else manage this for you.

What business problems are you solving with the product? What benefits have you realized?

Removing hosting as something we need to worry about. Pantheon has helped us move most of our websites off of our internal servers.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Excellent product, highly priced, no support"

What do you like best?

The multi-environment workflow is by far the best feature on the platform. It's easy to write new code and move it up to production, while effortlessly making backups at every step along the way.

What do you dislike?

The philosophy of their technical support is this: "if we didn't break it, don't contact us". I've never used such an expensive hosting product coupled with a support department that has such disdain helping their customers be successful on their platform. I understand hosts that don't want to delve into your theme and help you fix your code. But even if you're experiencing a disaster interacting with the workflow functionality, they don't want to hear anything about it. About half of our customers are on Pantheon (including our own site), and the other half are on GoDaddy Managed Wordpress. GoDaddy's support is par to none. They love helping, either on chat, phone or email. And as a result, we don't have to interact with them as much. So you are left with this decision: do you want an amazing hosting product with terrible support, or do you want an above average hosting product with amazing support?

What business problems are you solving with the product? What benefits have you realized?

The websites we build are integral components of the B2B sales process. To that effect, Pantheon hosting does bode well with large IT departments. The security and performance of their platform is par to none. Most of our clients are reluctant to host their sites externally, but when they're introduced to Pantheon, they often reconsider.

Pantheon review by Agency in Computer Software
Agency in Computer Software
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Review Source

"Eases the hardship of sever management for builder and user."

What do you like best?

The deployment system and daily backups.

What do you dislike?

The lack of a referral program. The program they have in place is only useful for really big customers. they are failing to provide incentive for the larger market.

Recommendations to others considering the product

Choosing Pantheon is the best decision you'll make this year.

What business problems are you solving with the product? What benefits have you realized?

I rarely have to "Worry" about my servers anymore. I can focus on the building not the serving

Pantheon review by Chico R.
Chico R.
Validated Reviewer
Verified Current User
Review Source

"Having a single platform for CMS implementations is truly a net savings."

What do you like best?

Adherence to best practices for scalability and implementation.

Always having a sandbox for new features, via the multidev environments.

Support of a team who understands their platform.

Asides from one large global event, outages have been restricted to predictable maintenance or quick resolution with little impact.

What do you dislike?

A REST API for platform management would be a welcomed addition.

Recommendations to others considering the product

No platform exists that is as simple, well supported, and easier to onboard.

What business problems are you solving with the product? What benefits have you realized?

Single, documented, and predictable experience for developers makes on boarding resources a breeze. Instituting a QA process that completely involves the customer, through leveraging cloning and use of the test multidev environments clients can verify changes before deployment The impact is less bugs make it to end users.

Pantheon review by Agency in Computer Software
Agency in Computer Software
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Review Source

"Pantheon "

What do you like best?

Version control and multidev are very good things

What do you dislike?

Slowness on service at times and lack of Europe servers that makes it hard to keep data on pantheon servers

Recommendations to others considering the product

Acquia wont provide drupal support to pantheon clients

What business problems are you solving with the product? What benefits have you realized?

Easy to sell services. Servers configuration being take out of out hands of developers

Pantheon review by Mike D.
Mike D.
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Review Source

"Best Drupal hosting service I've worked with."

What do you like best?

Very simple and easy to use user interface. I was able to train clients how to use the interface to manage their site. Also the terminal connection creates a great tool that makes site automation very simple.

What do you dislike?

The backup process sometimes deletes files that are desirable for backup such as css files. It has broken sites in the past.

What business problems are you solving with the product? What benefits have you realized?

Removing the overhead of internal server maintenance. The cost reduction and increase in uptime have been just a couple of the obvious benefits.

Pantheon review by Oleg C.
Oleg C.
Validated Reviewer
Review Source

"Pretty decent product"

What do you like best?

Easy deployment workflow, multidev system, easy backup/restore process.

What do you dislike?

Some UI elements are not working properly (like Clear Cache button). Also if there are some extra requirements to database config, you are not able to change anything (even support guys can't help you).

What business problems are you solving with the product? What benefits have you realized?

I'm a back-end developer and sometimes we can provide pantheon acces for dev-ops or event customers and it seems they're mostly happy with the admin panel and how fast everything is working.

Pantheon review by John C.
John C.
Validated Reviewer
Verified Current User
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"Some gripes but overall a great hosting option for our Drupal sites"

What do you like best?

Simple, easy to use interfaces, streamlined. Multi-dev environments are really useful. Pricing is decent when compared to other providers in the same space.

What do you dislike?

Biggest complaint is that the professional plan is required for an SSL, PLUS an SSL fee, per month. That one drives me nuts. I have a really hard time justifying it to customers. Hurts every time.

The dev workflow that once code hits the dev environment it has to go upstream. No changing of branches. I always feel like the dev and stage environments are rendered mostly useless by this workflow.

What business problems are you solving with the product? What benefits have you realized?

I love that it fits the basic hosting use case for Drupal sites. Makes life as a developer much easier. We just focus on developing and can forget about dealing with hosting.

Pantheon review by Doug A.
Doug A.
Validated Reviewer
Verified Current User
Review Source

"My favorite hosting platform"

What do you like best?

Pantheon makes my job easier. They're awesome!

What do you dislike?

Nothing. The platform interface and technical support are both top notch.

What business problems are you solving with the product? What benefits have you realized?

A robust workflow for a distributed developer team.

Pantheon review by Martina H.
Martina H.
Validated Reviewer
Verified Current User
Review Source

"Amazing Platform! "

What do you like best?

Our business uses Pantheon to host Drupal and WordPress websites and it is a game changer for this industry! We appreciate the ease of use and the support.

What do you dislike?

We dislike that the referral program requirement is so high. We would like to be referral partners but haven't hit that tier yet.

Recommendations to others considering the product

Once you try it, you'll wonder why you every used something else!

What business problems are you solving with the product? What benefits have you realized?

We do not have to manage multiple servers and dev instances. This platform takes care of everything! Once you use this platform, you will never want to use anything else!

Pantheon review by Chris H.
Chris H.
Validated Reviewer
Review Source

"Shakey at Best"

What do you like best?

I like the ability to spin up multiple environments with just a couple clicks.

What do you dislike?

They have a lot of outages. Even for business plan customers, there are outages that cause our sites to stop functioning (solr, specifically).

Recommendations to others considering the product

Go enterprise if you can. The support for their other plans is lacking.

What business problems are you solving with the product? What benefits have you realized?

We have eliminated the need for employees to stay current on maintaining our servers. It frees up our developers time for use in more profitable areas.

Pantheon review by Nick R.
Nick R.
Validated Reviewer
Review Source

"Overall a great product!"

What do you like best?

The ability of creating multiple environments. We are a small development shop and getting everyone on the same page using GIT has also been a huge time saver.

What do you dislike?

Inconsistencies in the user experience. For example, when merging from a branch the drop down has always been buggy.

What business problems are you solving with the product? What benefits have you realized?

Effectiveness. We were once "cowboy coding" which while we were maintaining we are able to create quality products now with the use of Pantheon.

Pantheon review by Agency in Internet
Agency in Internet
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"Extremely easy set up"

What do you like best?

What I like best is the different environments - dev, test, and live. This makes it extremely easy to do staging for a client site. You can process updates and get client feedback and then easily push your changes to live. It is extremely easy to keep things in sync and you only have to working about making changes on one site, dev. There's tools provided to get your changes from dev to test to live.

What do you dislike?

Excellent for client sites but pricing is expensive for personal hosting for multiple sites. That is the only downside I've found. I'd love to move all my own sites to it but the cost prevents me from doing so.

Recommendations to others considering the product

I highly recommend Pantheon if you're using WordPress or Drupal. It can save you a lot of time, money, and effort when working on client sites. It reduces most of the headaches you come across when dealing with client hosting.

What business problems are you solving with the product? What benefits have you realized?

Easy staging environments for client sites. it's very easy to pass a site off to a client for billing purposes while still retaining access for ongoing development. There's no need to maintain a separate site for staging. Since there's no cost for a site in development, it says us or the client money on unneeded hosting expenses.

Pantheon provides automatic backups so there's no need for an additional service for that. They basically provide everything in one place and that makes it easy for developers and clients.

Pantheon review by Sean B.
Sean B.
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Verified Current User
Review Source

"Great product for Wordpress and Drupal Sites"

What do you like best?

Pantheon's Migration Features, GIT and Workflow are some of the best features. Easily migrating and managing sites, along with backups and server performance tweaks specifically for Wordpress and Drupal Sites.

What do you dislike?

It's unfortunately they don't support Wordpress Network without requiring an enterprise level account. The process for taking code from dev to live quickly can be cumbersome in an emergency. Support sometimes takes over 24 hours to respond to ticket requests.

Recommendations to others considering the product

Doesn't support Wordpress Network, need to have a little more technical experience to understand GIT, Workflow and etc.

What business problems are you solving with the product? What benefits have you realized?

Previously we used to setup and configure a VPS for all of our Wordpress and Drupal sites. The process was very cumbersome and tiring. Pantheon takes a lot of this pain away.

Pantheon review by Edward P.
Edward P.
Validated Reviewer
Review Source

"Simply Brilliant "

What do you like best?

Pantheon is for websites that require max uptime, dynamic scalability, and the ability to have control over an ongoing development process that may feature different developers over time. Out of the box you get specially optimized hosting designed specifically for Drupal and WordPress sites; a Development site for developers; a Test site to test new features; a Live site that only gets updated when you're ready; and pro development features so you can work with different developers easily and with full control.

What do you dislike?

I have not discovered any serious or even mild issues thus far.

Recommendations to others considering the product

Yes!

What business problems are you solving with the product? What benefits have you realized?

Pantheon delivers max uptime, the ability to continually improve a site without touching the live site that powers the business, and frankly a sense of security and peace of mind.

Pantheon review by Agency in Design
Agency in Design
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Verified Current User
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"Takes the pain out of long-term managing Drupal"

What do you like best?

The support, interface, git integration.

What do you dislike?

The pantheon filesystem has failed to mount on more than one occasion.

What business problems are you solving with the product? What benefits have you realized?

Long term support, should be easy and fearless to apply updates.

Pantheon review by Dimas B.
Dimas B.
Validated Reviewer
Verified Current User
Review Source

"Take control over your WordPress Dev and Deployment"

What do you like best?

Most of my dev is done locally. I use tools like Pantheon and/or WPEngine for final deployment and management of the content and publishing workflow. Pantheon has many developer oriented configurable features, which is great when you are tuning your workflow. Git integration is by far the most useful. All of our production is done under VC (git) so having a tool which out-of-the-box integrates is awesome.

What do you dislike?

However, with flexibility comes many options an nuances on setting up your workflow, environment. Pantheon is a great tool, but i think it exposes to many options up-front. Getting up and running generally takes a bit of time, but it works. Additionally, you (as a developer, agency) will likely not continue to manage content/workflow, but will end up passing this responsibility to the client, so the choice of the tool and its complexities should be considered.

Recommendations to others considering the product

Definitely have a look and try it out. Remember to keep in-mind you (the developer) and the client (who may ultimately be the of the site).

What business problems are you solving with the product? What benefits have you realized?

The main problem is having a smooth workflow from dev to handoff/beyond. This means: tools to aid the developer and ultimately tools to aid the non-tech client who will ultimately be managing the site/workflow. I think Pantheon solves the first part of this problem well. It is definitely a developer oriented tool. But I think for the non-tech client, it may become difficult to make adjustments to the workflow or site setup.

Pantheon review by User in Design
User in Design
Validated Reviewer
Review Source

"My Review"

What do you like best?

hosting speed and service uptime, workflow

What do you dislike?

cannot itemize the billing per client. I was told this was a limitation of the billing software they use although I am able to produce an itemized invoice very easily, so I guess it's a limitation of their staff or someone just doesn't care enough.

Recommendations to others considering the product

as long as you don't need itemized billing for each client's charges, you'll be ok

What business problems are you solving with the product? What benefits have you realized?

hosting speed has improved for clients's sites

Pantheon review by Matt E.
Matt E.
Validated Reviewer
Review Source

"Excellent service at a great price."

What do you like best?

I like the ability Pantheon gives you to manage all of your environments in one dashboard. The Pantheon dashboard gives you a chance move data, files, and code between environments very easily. I also like that with using Pantheon it gives us a chance to develop instead of maintaining server environments.

What do you dislike?

The only thing I dislike about Pantheon is there is no continuous integration built into the workflow.

Recommendations to others considering the product

For most cases Pantheon could make sense and is a significant cost savings. Evaluate the amount of time spent maintaining servers and environments and try spinning up a free Pantheon Sandbox account to see how this time can be saved.

What business problems are you solving with the product? What benefits have you realized?

We have realized that a great advantage in the time we are spend maintaining environments and sites and can in-turn pass along this cost/time savings to our customers. Pantheon really makes it easy to deploy and maintain Drupal sites.

Pantheon review by Greg C.
Greg C.
Validated Reviewer
Verified Current User
Review Source

"CMG's successful transition to Pantheon"

What do you like best?

Pantheon has incredible uptime, an easy to use interface for dev, test and live, and excellent site speed.

What do you dislike?

The SFTP connection is not persistent, requiring multiple reconnections during a normal session. A way to be more trusted (or better instruction on setting up a persistent SFTP connection) to the main development environment would be great.

Recommendations to others considering the product

I highly recommend this platform-as-a-service.

What business problems are you solving with the product? What benefits have you realized?

Site speed, uptime, international reach, proper development workflow, one-click updates. Our labor hour cost for maintenance has been significantly reduced.

Pantheon review by Ruthie H.
Ruthie H.
Validated Reviewer
Verified Current User
Review Source

"Pantheon for Drupal and Wordpress"

What do you like best?

I love the easy setup without heavy command line work. I hate configuring php modules and installing Drush/WP-CLI so this is a life-saver. It's easy to add freelancers and creating FTP logins is nice. Spinning up a new environment for each developer is easy and they can be merged back into the main development environment with a few clicks. I use command line interfaces, but I prefer to use a GUI where possible.

Also, they have a set up tutorials on Drupalize.me that I have used to help get the team up to date. It was a real time saver.

https://drupalize.me/videos/what-pantheon?p=2286

What do you dislike?

The system is good, but there are little idiosyncrasies with using a platform as at service (PaaS). I learned the hard way that there is a git timeout limit that can affect uploading large files. It's the little items that they don't post in their documentation.

Recommendations to others considering the product

Use the trial first. You can build an entire site before paying. After that, sign up as an agency to reap the benefits. Also, they will set up a call and go over the entire process with you and the people on your team if you need it.

What business problems are you solving with the product? What benefits have you realized?

Server set up and maintenance. This allows our customers to own their own hosting but we can still control our environment. Plus we don't have to keep up with invoicing.

Pantheon review by Charlie S.
Charlie S.
Validated Reviewer
Verified Current User
Review Source

"Delightful."

What do you like best?

Rock solid stability. Follows best practices. Multi-dev is amazing.

What do you dislike?

Would be nice to be able to integrate third party services like tests, selenium, etc. Can't say I "dislike" anything, really.

What business problems are you solving with the product? What benefits have you realized?

High traffic websites, high stability, good search integration (solr), someone else to manage the infrastructure, patching, etc., and Pantheon has provided all of these things.

Pantheon review by John S.
John S.
Validated Reviewer
Verified Current User
Review Source

"One of the best hosting platforms out there"

What do you like best?

Since starting to use Pantheon, We've taken so much work off of ourselves. Pantheon handles all the DevOps side of your workflow and it really frees you up to build great sites instead of worrying about all the server woes that I lived with previously. It's a reliable solid platform which we haven't seen with competitors such as Acquia and WP Engine. It's also an extremely flexible easy to use platform.

What do you dislike?

There's not a whole lot not to like. It is a little confusing to learn about multidev, terminus and some of the other features, but not bad.

Recommendations to others considering the product

Talk to the sales reps, they're very knowledgeable. You should take a test drive and play with the platform, it's very powerful.

What business problems are you solving with the product? What benefits have you realized?

We use pantheon to free up our dev's time, and make better products more rapidly. We have been able to support our clients with greater uptime then other hosts.

Pantheon review by Agency in Construction
Agency in Construction
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"Amazing Development Platform"

What do you like best?

My favorite part of the Pantheon platform is the user interface. It truly streamlines our development workflow and makes our job significantly easier.

What do you dislike?

I would like to have access to customer service over the phone.

Recommendations to others considering the product

Highly recommended!

What business problems are you solving with the product? What benefits have you realized?

There are too many to list. We don't have to worry about infrastructure.

Pantheon review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Pantheon for scalability"

What do you like best?

I really enjoy how easy it is to get code from dev to live. It makes testing out new features easy for our team.

What do you dislike?

It is difficult to rollback when something goes wrong with just code. It seems like there is only a way to rollback all of the site to a previous date, unless it is done through git.

What business problems are you solving with the product? What benefits have you realized?

We are able to host large scale sites with relative ease on Pantheon. We used to have some pretty convoluted ways to get things out to production and deploying always seemed like it would cause a lot of stress but not so with Pantheon.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Peace of mind while running a cloud based hosting."

What do you like best?

Pantheon's turnkey 3 environments workflow and the fact that we don't have to worry about server maintenance is what sold me on Pantheon. The superb customer support is bonus.

What do you dislike?

Not being able to ssh directly to the server as root was hard to get used to and the not having a static IP for outgoing mail for the pro tier is not ideal.

Recommendations to others considering the product

I recommend using the sandbox account to develop a site or two before making the switch. I am confident that once it is tried making a switch would be a no-brainer.

What business problems are you solving with the product? What benefits have you realized?

Server updates and maintenance is non-existent which frees time and resources to app development. Spinning a new site is a breeze and the ability to manage teams and assign ownership to clients as well as having client pay directly is very helpful on running our business.

Pantheon review by User in Marketing and Advertising
User in Marketing and Advertising
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Verified Current User
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"Wish I would have started using Pantheon Sooner"

What do you like best?

Pantheon fits great into my workflow and allows me to collaborate with other developers on projects with ease.

What do you dislike?

Some of the documentation is difficult to comprehend the first time around.

What business problems are you solving with the product? What benefits have you realized?

Developing and deploying Drupal and WordPress projects. Not having to worry about scaling and server configuration allows me to focus on my customers' sites.

Pantheon review by Agency in Computer Software
Agency in Computer Software
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Verified Current User
Review Source

"Pantheon Review - Not sure why I am titling my own review. You asked me"

What do you like best?

Pantheon allows our team to work more efficiently. The workflow tools are great so from kicking the project off to going live, things work smoothly.

What do you dislike?

Clients that don't get the importance of good hosting. Yes, you can host on crappy cheap stuff, but it comes at a cost that you might not see right away. But some day, you will pay.

Recommendations to others considering the product

Pantheon and Lando save us a ton of time and time is money. Don't be stupid. Host with Pantheon.

What business problems are you solving with the product? What benefits have you realized?

Saves time so we make more money.

Pantheon review by James M.
James M.
Validated Reviewer
Verified Current User
Review Source

"Excellent for developers"

What do you like best?

Multiple staging environments, full Git workflow

What do you dislike?

No London data centre, would be useful for sites subject to EU rules

Recommendations to others considering the product

Give it a try, you have nothing to lose.

What business problems are you solving with the product? What benefits have you realized?

Hosting my own personal site

Pantheon review by Agency in Professional Training & Coaching
Agency in Professional Training & Coaching
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Verified Current User
Review Source

"We saved thousands of dollars a year by moving to Pantheon!"

What do you like best?

The ability to manage multiple sites in one convenient dashboard is priceless. We were able to move from a dedicated server to pantheon and save thousands of dollars a year with no performance impact. One click Drupal distributions as well as Wordpress makes Pantheon a huge time saver. Allowing our team to work together and see actions performed on the sites is powerful.

What do you dislike?

I would like to see phpmyadmin in the dashboard area. The lack of a simple PHPMYADMIN is the one thing I dislike.

What business problems are you solving with the product? What benefits have you realized?

Saving thousands of dollars per year over a dedicated server. We can scale in a moment without paying for what we need until we need it. Our team is able to be on the same page with updates and development cycles without extra software .

Pantheon review by Darren O.
Darren O.
Validated Reviewer
Review Source

"An unbiased review, but I'm very biased. I love Pantheon"

What do you like best?

Time to do updates, stability of platform, security of files and data... where do I start?

While clients on other platforms are using shared/grid hosting and being subjected to others on their host, Pantheon is in a container system that isolated the hosted environment from the others.

Being in a container based system also gives other benefits like being to drop and popup a dev, test, or live environment. With scheduled backups, it helps give a safe point to move to, and with GIT, you can roll back easily.

What do you dislike?

That the other hosts haven't figured it out yet.

Seriously, It does Drupal and WordPress seriously well, but I am on the hook for a great host with Node, Python, C#, or Ruby. Sure there are others, but they don't make it as simple as Pantheon

Recommendations to others considering the product

You can develop for free on the platform and only need to pay once you go live! It is super easy to migrate to and with a GIT environment, you get all the benefits that come from that.

The few times I have needed to use support, they have been quick to answer.

What business problems are you solving with the product? What benefits have you realized?

While my cost to do site updates has decreased, I do get to have more time off, and can sleep more restfully when clients host on Pantheon as the uptime and alerts are fewer.

I also get to look at the bigger issues, and create more real solutions.

Pantheon review by Lee Q.
Lee Q.
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Verified Current User
Review Source

"Pantheon = Drupal Development Success"

What do you like best?

My favorite part of Pantheon is the ability to spin up a development environment at any time to show a proof of concept to a client or just to test or debug some new modules or code I have been working on. Although I do work in a local Scotch (Vagrant) environment a lot, it's just nice to know that when you're ready to start putting your development on the server, Pantheon is super easy to start up and push your commits from Dev to Live. It makes demonstrations a breeze and keep things nice and tidy for single or multidev teams.

What do you dislike?

There are a few nuances here and there that I do not like. I know that Pantheon is designed to only allow SFTP access rather than SSH, but it would be nice to run a few Drush commands without having to worry with Terminus. Don't get me wrong, Terminus is pretty neat, but sometimes you get used to working in several other similar environments and then back to Pantheon and you have to remember that you can't SSH into the machine.

Recommendations to others considering the product

Forget what you know about servers and let them take the wheel. If you can't do that, you're looking for the wrong service. If you want someone that is stable and reliable with amazing compatibility with Wordpress and Drupal, then Pantheon is your best choice.

What business problems are you solving with the product? What benefits have you realized?

As a business, we've eliminated to fuss of having to manage hosting accounts for clients. Who really wants to do that anyway? I simply build a site and on delivery, have them take ownership of the account. It's that simple. I'm not trying to charge for hosting because I am not a hoster. I charge for my time as a designer and developer and let Pantheon do the rest. It's really one of the best ways to build sites and do what you love without hassling with a bunch of server junk although I would like a few SSH items as mentioned above.

Pantheon review by Administrator in Internet
Administrator in Internet
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"Pantheon rocked our world"

What do you like best?

The dash board has seriously cut our dev time. I'm preaching the Pantheon word to all our peers!

What do you dislike?

Not much that we don't like. I suppose the fact that you can't use FTP to upload files (not allowed in GIT) without switching to FTP mode.

Recommendations to others considering the product

If you want to update your workflow, and modernize it so that you're more agile for growth, this is the product for you.

What business problems are you solving with the product? What benefits have you realized?

Backwards devops. We're moving all of our work to this workflow now.

Pantheon review by Bevan R.
Bevan R.
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Verified Current User
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"Life changing"

What do you like best?

Automated no touch environment; I don't need a sysadmin!

What do you dislike?

Pricing is not flexible for unusual websites with e.g. very large file systems but low traffic

Recommendations to others considering the product

Compare with Acquia hosting and other smaller players on the market. Check your website's software requirements; some modules require third party dependencies be installed on the server, which can be a blocker on strictly managed cloud hosting services like Pantheon and Acquia hosting.

What business problems are you solving with the product? What benefits have you realized?

Cost savings, mostly in infrastructure personnel.

Pantheon review by Paul J. M.
Paul J. M.
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Verified Current User
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"Brings focus back to our work"

What do you like best?

The best thing about Pantheon is the way it has allowed my firm to focus on delivering new functionality and features to our client's sites without being sidetracked by infrastructure requirements. We're solid in our dev-ops skills, but Pantheon allows us to be much more cost efficient with our client's budgets. With Pantheon, we spend more time creating solutions to assist our client's with the day-to-day usage of their CMS. We support clients on both WordPress and Drupal.

What do you dislike?

Believe it or not, I sometimes miss getting in there and tweaking the backend with Ansible.

Recommendations to others considering the product

If you're on the fence about switching to a website management platform, ask yourself, "how much value are you providing to your clients with a homegrown system?"

What business problems are you solving with the product? What benefits have you realized?

The biggest business problem we solved with Pantheon was providing a development/production infrastructure and workflow for our customers, at a much lower cost, and without giving up any of the flexibility or speed that a dedicated system might provide.

The biggest benefit we've realized with our clients is an increased focus on the work that clients can actually see. We've always understood the importance of a stable and flexible development/production environment, but it hasn't always been easy to convey those benefits to the client.

Pantheon review by Wesley T.
Wesley T.
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"Excellent optimized hosting for WordPress"

What do you like best?

The development workflows are paramount to managing several websites while keeping DevOps/Sysadmin task costs low. In addition, CLI tools such as terminus (wp-cli and drush) make maintaining these sites fairly normalized and simple.

What do you dislike?

Support is by far the biggest issue with Pantheon. A reliable host should have helpful support. In my experience, you need developers familiar with the Pantheon setup, including platform limitations, etc. In the beginning, we often were given many documentation links per support tickets where some of these were old or out of date information. Eventually we 'learned' the platform, but relevant links + insight into the problems would be better addressed with a respected support team.

Recommendations to others considering the product

With regard to agencies, strongly consider the overhead of learning a new platform and its limitations, invest time and money into your own support network (join the power users group), and include workflows supportive of the Pantheon workflow (dashboard operations, code review, etc).

What business problems are you solving with the product? What benefits have you realized?

We no longer need to worry about deployments, setting up or configuring feature/staging environments, nor syncing between environments. Reducing the overhead for DevOps, its responsibility to maintain platform/software and upkeep security patches has helped us realize the expertise of a platform provider such as Pantheon.

Pantheon review by Consultant in Computer Software
Consultant in Computer Software
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"Extremely well-designed"

What do you like best?

Pantheon staff are communicative and responsive. Their GUI for their service is intuitive and helpful. Their service is really optimized for the things I need to do to support sites as a developer.

What do you dislike?

Sometimes response time is slow if I have a problem in the morning Eastern Time. If I need to move a site off Pantheon (Drupal), there are some config differences that make it a bit time-consuming since their environment requires some customizations. I also wish they had non-profit pricing.

What business problems are you solving with the product? What benefits have you realized?

We are able to provide streamlined support more easily on Pantheon, and to offer things like SSL, Solr search, and speed optimizations more easily.

Pantheon review by Anthony M.
Anthony M.
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"Pantheon Makes life easier"

What do you like best?

Pantheon helps us deliver software in a more efficient, agile environment. By far the best dashboard I've ever used, and the way they help us build faster is second to none.

What do you dislike?

Really? What could I possibly say here. I guess I would like to see better reseller partnership offerings.

What business problems are you solving with the product? What benefits have you realized?

Pantheon integrates really well with our software delivery process. They help make us a more agile team, and are seamless when we transition new code. They have aided us in building web applications/sites at a faster rate then other providers.

Pantheon review by Bryan C.
Bryan C.
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"Director of Digital Strategy"

What do you like best?

Built in Dev, Testing, Live, environments and the platforms stability, performance, and uptime. Additionally the ease of spinning up new and development instances is a breeze. Love how quickly we can spin up a test site.

Additionally, I like that the platform continues to improve and innovate. Often SAS companies launch a products, innovate a little, generate some buzz, and look to sell. Pantheon continues to not only develop the product, but also improve it's existing feature offerings while reaffirming a commitment to the larger Drupal community.

What do you dislike?

There are many Pantheon-isms when using Drupal that give our developers grief. Same for Wordpress, specifically support for caching and performance plugins on Wordpress.

Also, as a Pantheon partner with multiple clients being billed for hosting on the service, there is no way to easily manage that billing set up. For example, we may get an email notification that there was a billing problem because a card expired, but there is literally no way to tell what client account it's referring to, from the email, from the platform, or even pinging Pantheon support.

Backups are not turned on by default.

Recommendations to others considering the product

Pantheon can be cost prohibitive for small non-profits

What business problems are you solving with the product? What benefits have you realized?

Consolidating on a unified development platform. Grade A Performance and Stability. Another big bonus is that because of the large bandwidth and space allowances we have effectively a fixed and predictable monthly cost. And finally, support is responsive even if Pantheon can't do what we're looking for. That direct nature and responsiveness allows us to spend more time with our clients.

Pantheon review by Agency in Internet
Agency in Internet
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"Combines workflow and hosting in a way that make sense for many WordPress/Drupal sites"

What do you like best?

The git powered dev environment and deployment workflow through test and live.

What do you dislike?

Support responsiveness. In some cases I've had to wait more than a day to get minor support questions answered. Quick support and status updates when issues are happening is one of the most important things we promise to our clients, not being able to deliver that in some cases is problematic.

Recommendations to others considering the product

Just try it.

What business problems are you solving with the product? What benefits have you realized?

Being able to control a project in GIT and have certainty that changes made outside our workflow, via FTP or updating plugins in the Admin, are being captured is hugely valuable. Unlike traditional FTP hosting this empowers us to control the maintenance lifecycle of projects past initial launch.

Pantheon review by Chris B.
Chris B.
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"Solid, best practice hosting environment"

What do you like best?

Pantheon encourages a "best practice" Workflow and configuration. The platform ensures documentation of change and discourages "do it live" methodologies. Integrates well with a range of external tools.

What do you dislike?

Some assumptions of the Pantheon environment make it unsuitable for a few Drupal tools. There are related costs (eg monthly charge for SSL) which seem incongruous with supporting best practices for customer data.

Recommendations to others considering the product

Explore it, see if it suits your internal systems and your site. If not, ask yourselves why :)

What business problems are you solving with the product? What benefits have you realized?

We're exploring Pantheon as a high availability hosting option for non profits CRM.

Pantheon review by Dwight O.
Dwight O.
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"Stellar hosting"

What do you like best?

The workflow tools and simple application of updates

What do you dislike?

I am not crazy about their education information.

What business problems are you solving with the product? What benefits have you realized?

I can update client websites in minutes.

Pantheon review by Shane S.
Shane S.
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"Excellent service"

What do you like best?

With Pantheon, I know what I'm getting into; I can ramp up a project in minutes, and I can expect very little roadblocks with the platform along the way. And when I do run into issues, their support staff is quickly there to address them.

What do you dislike?

Would love a more affordable professional plan.

What business problems are you solving with the product? What benefits have you realized?

Project startup and management costs. I work a lot faster on Pantheon.

Pantheon review by Geoff H.
Geoff H.
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"Pantheon Hosting"

What do you like best?

I really liked it. First we moved a big site so their enterprise concierge help was excellent . I got someone who was senior and experienced who knew what they were doing. So when I had questions i got really solid and useful answers.

Additionally, the Hosting environment its self has really great deployment and environment tools. I really love the ability to create a disposable

What do you dislike?

Not much to be honest every once in a while there has been a small amount of down time but that has been very infrequent.

Recommendations to others considering the product

Use them for Drupal and Wordpress hosting. Its a no brainer

What business problems are you solving with the product? What benefits have you realized?

Offloading administration of hosting and linux servers as well as devops to a really good tool.

Pantheon review by Tomasz F.
Tomasz F.
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"Developer for FlickerBox"

What do you like best?

I like the use of the staging environments and the drag and drop interface is convenient when i want to back up staging and beta branches with the latest production files and database.

What do you dislike?

The workflow is certainly different and took some time to get used to but overall I'm satisfied with the time investment.

Recommendations to others considering the product

Has a great command line interface and the ability to easily deploy from staging and beta environments to production, and transfer files and database settings from production to other environments is a huge selling point for me.

What business problems are you solving with the product? What benefits have you realized?

This is more of an all-in-one solution for us to manage multiple sites and not have to rely on deploy hooks through multiple services (deployhq, bitbucket, github, etc).

Pantheon review by Agency in Internet
Agency in Internet
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"One of the best hosting platforms I've ever worked with!"

What do you like best?

Pantheon has the best customer service and ticketing system. They are very responsive with any inquiries one may have about their website, the underlying infrastructure of the hosting, and provide feedback and guidance if a customer is unsure of their needs.

Regarding their platform, it cannot be simpler to use! They provide adequate documentation to deploy and migrate your site to their platform -- as well as three environments for every site - development, staging, and production. Their user interface also allows the user to drag and drop databases from one environment to another -- providing another layer of abstraction.

Perhaps the best feature that Pantheon offers for developers is their "Multi-dev" functionality. This allows developers to test individual feature branches on their own spin-ups of the site! This is extremely useful when you are developing a feature, but do not want this feature to affect any other development happening on the site.

What do you dislike?

The only thing I dislike about Pantheon is their location - they are based in San Francisco, so a lot of the meet-ups events that they hold are usually on the West Coast. This isn't particular important - as their customer service is responsive 24/7.

Pantheon review by Tobias S.
Tobias S.
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"No-brainer for Drupal hosting"

What do you like best?

Pantheon makes it so easy for developers to focus on their main task – development – and leave operations to someone else.

What do you dislike?

Debugging can sometimes be a bit tricky, with little insight to what goes on between Nginx and the Drupal application.

Recommendations to others considering the product

Unless you have some very specific demands (you don't) Pantheon will Just Make It Work. Try their free account out and have a look yourself!

What business problems are you solving with the product? What benefits have you realized?

Getting up and running with a Drupal production environment (plus dev and stage).

Pantheon review by Kyle T.
Kyle T.
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"Pantheon One | A One-Stop Shop for Agencies"

What do you like best?

By far, the interface, ease-of-use, and support provided by Pantheon is hands down one of the best in the industry. The tools implemented to help manage teams, set up a development process, and launch sites has never been easier. Every site gets a performance boost with the addition of the global CDN and built-in SSL certificates with Let's Encrypt.

What do you dislike?

If you need to host a Drupal site as a multisite, or need to install external software on the same system, unfortunately you're out of luck.

Recommendations to others considering the product

If you're looking for a solid Drupal host that's easy to understand and gives you all the tools you need to run a website efficiently without worrying about devops, Pantheon is definitely the way to go.

What business problems are you solving with the product? What benefits have you realized?

Pantheon simplifies site management, development, and deployment for our entire organization.

Pantheon review by Consultant in Internet
Consultant in Internet
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"Pantheon Review"

What do you like best?

Multidev to work on different features for projects without affecting live environment. Pantheons workflow tools for cloning database/files back to test or dev environments. Free development environments.

What do you dislike?

30 second transition between push and code being provisioned. Backups sometimes disappear before the 1 month time period. Sometimes web heads just stop responding, and the load balancer does not route traffic to the functioning web head resulting in a 50% chance of 502 errors. High traffic/complex sites are not sufficiently served by a professional package which is rather expensive for what you get. They tend to be changing their focus toward wordpress.

Recommendations to others considering the product

Ensure that your application has support for libraries such as wkhtmltopdf etc

What business problems are you solving with the product? What benefits have you realized?

We are hosting line of business commerce and online learning management software with crm functionality for various clients. Our sites are developed exclusively using drupal cms which pantheon has optimized their environment for.

Pantheon review by User in Consumer Electronics
User in Consumer Electronics
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"Pantheon a UX focused desktop environment"

What do you like best?

Pantheon's focus on providing a good user experience makes it my preferred desktop environment, i have been using it for more than 3 years now.

It integrates very well with the system applications and provides a streamlined experience to the user.

What do you dislike?

Although pantheon it self provides a very good experience, the rest of the system applications are not very mature. Some of the important applications are not at par with respect to features with their Mac OS X and windows counter parts.

Recommendations to others considering the product

Don't install panthoen directly on your pre-existing installation, go ahead and download elementary OS.

Pantheon review by phill t.
phill t.
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"Great platform with many tools included"

What do you like best?

Pantheon not only enables you but puts you on track to deploy your site using versioning best practices over "cowboy developing"

What do you dislike?

While Pantheon offers many tutorials and resources, a new comer may be over whelmed with the platform's workflow.

What business problems are you solving with the product? What benefits have you realized?

Pantheon helps deploy websites with a development, staging and production environments.

Pantheon review by Agency in Internet
Agency in Internet
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"Blazing fast Drupal and Wordpress websites"

What do you like best?

Pantheon is a platform for securely and reliably hosting Drupal and Wordpress websites. You can set up a sandbox for free and see if you like the platform. We've used this in the past for actively developing projects for clients before we go live. Even if they decide not to use Pantheon, it's easy to export the code, database, and files. All of the websites include a free tier of New Relic (above the typical "free" version). The have great command line connections to their API via "Terminus", and connect to other third party services for code pushes via Quicksilver. Terminus is also able to use community-built plugins to do even more functionality.

What do you dislike?

Sometimes the support is helpful, but other times it's hard to get useful information out of them. They're sometimes quick to blame site configuration, but they're frequently correct.

Recommendations to others considering the product

The personal tier is very good for the price. The only reason we've ever wanted to use the Pro tier is to gain HTTPS, but we got around that by using CloudFlare service. Plus - we benefit from the added boost to security and speed through using their service.

What business problems are you solving with the product? What benefits have you realized?

We host several Drupal websites for clients on their platform. It's very fast and predictable. We use a starting template to create all of our websites, which gives us a reliable workflow for spinning up new websites.

Pantheon review by Nicholas D.
Nicholas D.
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"Excellent Drupal Workflow"

What do you like best?

It's relatively simply to manage staging and live environments and everything is geared toward running an optimal Drupal install (in our particular case). During our most recent redesign, we were able to design everything in the same place and push live pretty easily.

We now use Pantheon for multiple client accounts and really appreciate the workflow they have establish in going from concept to production.

What do you dislike?

The setup isn't particularly intuitive, especially if you haven't been involved in the initial setup. We found some of their documentation around our specific questions to be somewhat minimal and would have appreciated a little more information about some basic questions we had.

Luckily though, their support is top notch and they're able to answer questions about how things work quickly and easily.

We're generally very satisfied with the service and would recommend them freely.

Pantheon review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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"Used it for several months to do drupal development/deployment"

What do you like best?

Drupal-specific product focus was really nice, and the dev/staging/deployment environments was an innovative idea for a hosting company to have out of the box.

What do you dislike?

In the end it was just another tool to learn, seemed like a waste of time when as a developer you need to know how the stack works anyway – might as well just get a vps and install it yourself.

Recommendations to others considering the product

If you're a full stack developer, it might not be the best fit, or it might add additional layers of complexity

Pantheon review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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"Happy to see you!"

What do you like best?

Having Dev-Test-Prod environments at the same time and multidev is pretty sweet too.

I like the Pantheon logo too. 👍

What do you dislike?

- User interface (dashboard) could use some work.

- I have two accounts: one for work, one for personal. I would like to be able to consolidate both accounts or be able to switch quickly from one to another.

Recommendations to others considering the product

Just give it a try. It works really well.

What business problems are you solving with the product? What benefits have you realized?

We are able to host 3 environments at the same time and not have any issues from pushing dev to prod.

Also, it's pretty sweet that client or non-dev person can push files/db from one environment to another. It's saves devs time. :)

Pantheon review by User in Sports
User in Sports
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"Reliable cloud hosting"

What do you like best?

Pantheon is a robust, reliable cloud hosting partner for our website. We have had no downtime during the twelve months we have been using the solution, and the site has coped with peaky traffic very well.

A dashboard provides insight into any issues, which means we are immediately on top of any potential or actual problems.

What do you dislike?

Integration with Akamai as our CDN did not go entirely smoothly. It felt like the support team was not used to working with this particular CDN, and their ability to facilitate the set-up was a little limited.

There is a minimum six-week window to get set up on the Enterprise solution, which was longer than we would have liked.

Recommendations to others considering the product

Ensure that Pantheon's CDN support will meet the needs of your particular CDN.

What business problems are you solving with the product? What benefits have you realized?

We wanted a reliable hosting solution which would cope with spiky traffic, and Pantheon have proved more than worthy of this.

Pantheon review by Jonathan G.
Jonathan G.
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"Probably one of the best web hosting platforms for WordPress and Drupal on the internet"

What do you like best?

I mostly appreciate the Multi-Dev capabilities and the fact that you can automatically implement a full Dev-Stg-Prod flow in WordPress with a few clicks

What do you dislike?

We've had some trouble with their caching services (Varnish) etc as well as some difficulties with domain and SSL settings. However, they've made some recent improvements to these areas, but we already have alternative solutions setup so we haven't tried them again recently.

Recommendations to others considering the product

As long as you don't need a massively scalable and highly available WordPress setup (which would require a custom hosting solution), then Pantheon is probably the best way to go out there for WordPress hosting at least. I don't know enough about Drupal to be able to say if it's the best there too.

What business problems are you solving with the product? What benefits have you realized?

WordPress hosting is now a no-brainer. We are also using AWS, and hosting WordPress in AWS can be....complicated. Here at Pantheon, it's totally effortless.

Pantheon review by Iztok S.
Iztok S.
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"Pantheon is excellent for digital agencies"

What do you like best?

The interface and documentation are much superior to competitive solutions. The pricing is also much more attractive to SME which is better for us since we can recommend an affordable hosting solution that we also like to work with.

What do you dislike?

I am 100% satisfied with Pantheon and it's platform.

Recommendations to others considering the product

I would recommend Pantheon to every web agency that does not want to handle hosting on their own. Pantheon has great solutions for agencies to have one single dashboard for their Drupal and Wordpress websites in one place.

What business problems are you solving with the product? What benefits have you realized?

Pantheon enables our developers to develop and deploy Drupal websites faster and without hustle. We always recommend Pantheon to our customers, who are digital agencies, because this helps them later on since support and maintenance are much easier than on other hosting solutions.

Pantheon review by User in Computer Software
User in Computer Software
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"Reputable hosting service"

What do you like best?

Pantheon came highly recommended by an acquantance at another company.

What do you dislike?

Not particularly easy for non-Technical folks to work with the product.

What business problems are you solving with the product? What benefits have you realized?

We were looking for enterprise grade hosting to satisfy our CEO concerns about security and uptime. The dev team appreciates the interface and have moved other sites to the platform

Pantheon review by User in Internet
User in Internet
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"Git + Wordpress = Happiness"

What do you like best?

I can use a more standard professional web developer workflow through different environments and the ability to use git. Pantheon takes the dev-ops headache away for us and allows us to just focus on making the site better. I really like the new ability to use Lando which makes local dev as simple as spinning up a Docker container.

What do you dislike?

The multi-dev workflow is really nice but takes time to wrap your head around. Getting a local version set up with MAMP is a pain and problematic but now you can use Lando.

Recommendations to others considering the product

Wordpress hosting and management can be tricky and stressful. Pantheon takes the stress away and allows us to push the limit of our site quicker and with confidence.

What business problems are you solving with the product? What benefits have you realized?

We have a robust blog that has solid uptime. Our visitors benefit the most but we can also have multiple devs now working on different parts of the site with less fear. The automatic backup feature and on demand backup takes the stress away when updating PHP versions or a group of plugins all at one time.

Pantheon review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
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"Pantheon is now my first choice for Drupal Hosting"

What do you like best?

I'm not a professional developer but as a digital marketer who loves Drupal, Pantheon makes it easy to keep my sites up to date. Trying to keep Drupal core and modules current can be a challenge unless you have a a developer in your pocket. Pantheon makes that unnecessary.

You also get a free development sandbox to play with, that comes with all the trappings of a live site without the custom domain name. Once you decide to flip the switch, it's pretty easy and reasonably priced.

What do you dislike?

Well....that I have to pay for it? :D They are reasonably priced tho

Recommendations to others considering the product

As a non-developer, make sure that any developers you hire/contract are very familiar with the CMS you plan on using, be it Drupal, WP, or something else.

What business problems are you solving with the product? What benefits have you realized?

I don't have to keep a developer on staff to keep Drupal core and modules up to date. I only have to hire a developer to do actual web work on the site.

Pantheon review by steve o.
steve o.
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"Very pleased "

What do you like best?

Ease of handoff to client and pass thru billing.

What do you dislike?

The new pricing. The $50 minimum has been a hard sell. Even to customers who will be going higher the high base rate seems to freak folks out bc of the dearth if super low crap hosts out there. Not comparable but it’s a psychological barrier we’re finding that makes clients have us look at other options.

What business problems are you solving with the product? What benefits have you realized?

The handoff and direct billing has been great. As has the free dev as our projects are often delayed before launch.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
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"Professional and reliable"

What do you like best?

I was an early adapter of Pantheon for Wordpress. Your service has gotten better and better as time has gone on.

What do you dislike?

There is a bit of a learning curve when onboarding new clients.

What business problems are you solving with the product? What benefits have you realized?

We use Pantheon across multiple teams and service.

Pantheon review by Benjamin L.
Benjamin L.
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"Making Agile Development Hassle Free"

What do you like best?

Having multiple environments all based on GIT make it easy to work with our internal team and external partners.

What do you dislike?

In the cases where SFTP need to be used, the switching back and forth makes it a bit redundant.

Recommendations to others considering the product

Just implement it. You won’t regret it.

What business problems are you solving with the product? What benefits have you realized?

Centralizing our efforts and preventing overwrites and conflicts between developers and designers.

Pantheon review by Administrator in Museums and Institutions
Administrator in Museums and Institutions
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"Great Drupal Hosting"

What do you like best?

I love how easy it is to get up and running with a new website. It took me 5 minutes to create a dev site, and it was free. Yes, you do have to pay to go live, but for $35/month, that's not a bad deal.

What do you dislike?

Getting a hold of customer service can be a challenge, and many of their service links don't work.

What business problems are you solving with the product? What benefits have you realized?

Working for a place that has no IT department and therefore no hosting available, Pantheon has been a lifesaver. Having dev, test and live environments is crucial.

Pantheon review by Matthew C.
Matthew C.
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"Enterprise Level Hosting Product for the Common Folks"

What do you like best?

The fluid flow of the UI is fantastic and makes managing a DEV, STAGE & PROD environment as simple as it can be. Non-technincal people could pick it up.

What do you dislike?

The only thing I dislike is that nothing stands out as a problem. If I had to choose anything, it's only because I like to get the most bang for my buck. So maybe the cost could be a little cheaper.

Recommendations to others considering the product

Pantheon and Acquia are my top of the list products. Acquia is great, but for my freelance clients I recommend Pantheon. The difference maker being the cost.

What business problems are you solving with the product? What benefits have you realized?

At the moment, I only have one client on the Pantheon platform. The biggest benefit is that security patches were applied without any need to do something. Another client on another host had to be manually patched and it did get hacked and cost me time to fix.

Pantheon review by Josh F.
Josh F.
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"Great UX for agencies and customers"

What do you like best?

The workflow management system for Drupal

What do you dislike?

Limited ability to install custom profiles

What business problems are you solving with the product? What benefits have you realized?

One of the hardest parts of working on large scale Drupal projects is setting up and managing a dev/stage/production environment where updates can be pushed and pulled quickly and easily. Drupal is known for this problem. Pantheon has overcome that issue with their system which makes it a front runner for hosting Drupal sites. Both team members and customers are quickly and easily able to make updates on dev, push to stage, review on stage, then push to production. No hassle with databases, exporting features, etc etc. Plus, simply having a clean GUI for managing your sites is a major upside. Developers don't mind the Terminal, but customers need colored buttons and big text to help them move swiftly.

Pantheon review by John S.
John S.
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"Solid Hosting Provider"

What do you like best?

Pantheon really excels at performance. I honestly don't know how they get WordPress sites to operate as fast as they do. It's incredible.

What do you dislike?

-You really don't need a dev environment in their cloud. More ideally, it would just be dev locally, staging/prod in the cloud.

-Very rigid. You have to play by their roles. SSO, cookies, 3rd party tools can be tough to get working in their environment.

-Would love to see more options other than WordPress and Drupal. Support for headless architectures is lacking as well.

-Curious to see how the experiments with CircleCI pay off - continuous integration would be a nice feature that is lacking currently.

Recommendations to others considering the product

Do you homework if y