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Pantheon

Pantheon

4.4
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Website management platform for WordPress and Drupal

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Pantheon review by Jordan B.
Jordan B.
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Verified Current User
Review Source

"Pantheon is pretty much awesome"

What do you like best?

Pantheon makes it really easy to spin up, administer, update, and deploy changes to multiple Drupal websites. The dev-test-live workflow they've created is kind of like magic, since code changes and databases can be transferred from one environment to another in no time. The one-click backup restoration feature has saved me at least once from accidental data loss (which was my fault), and restoring from backup was so simple, I gained even greater confidence in the system. And Pantheon loves agencies so much they let us use the platform essentially for free while we build our client's websites.

What do you dislike?

Ticket response times are slower than I'd like. I also frequently receive "Platform Operations status" emails noting problems with the system, and while these emails are welcome — transparency is a good thing — they have the side effect of making it seem like Pantheon is breaking down all the time, which is not actually the case.

Recommendations to others considering the product

Ain't nobody got time to build deployment workflows — the time you spend doing that prevents you from doing billable work. Do yourself a favor and use Pantheon instead.

What business problems are you solving with the product? What benefits have you realized?

Pantheon has saved us countless hundreds (thousands?) of hours that we would have had to spend configuring servers, creating hosting accounts, and building a dev-test-live workflow on our own. We're able to create custom Drupal upstreams that simplify site creation and module updates — the basic work has to be done only once and can then be merged with existing sites or be cloned to create new sites.

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Pantheon review by Rob W.
Rob W.
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Pantheon is the best hosting money can buy, but not trivial for the novice user."

What do you like best?

Performance, security, and bigger bang for the development dollar because I don't have to mess around with lots of hosting particulars and moving parts.

Three environments (dev, test, and live) make development operations a breeze.

What do you dislike?

Not that this is easy, but I wish there were a better way to ensure that database-level content could be versioned. I'm aware of recommended workarounds but something that more naturally fits the workflow would be awesome.

Recommendations to others considering the product

Be sure you read as much of the documentation as you can. You don't actually need to do this because the user interface is very intuitive. However, by reading the documentation you'll be able to understand the "hidden" advantages that make Pantheon even better.

What business problems are you solving with the product? What benefits have you realized?

I'm solving problems for small businesses. In one case, I had just told a client that their site was liable to be compromised with their cut-rate, non-Pantheon host. The client said there was no reason to think so because they had been safe with that host for years. Within a month, the client's site went down because it was broken into by a hacker. We moved them to Pantheon immediately and the site has not had any problems since then.

What Web Hosting solution do you use?

Thanks for letting us know!
Pantheon review by Andrew W.
Andrew W.
Validated Reviewer
Review Source

"We've standardized our workflow around Pantheon"

What do you like best?

Pantheon is transparent, fast, reliable and easy to use. It has transformed the way that we do business. By developing and supporting our websites on a single platform, we're able to scale much more efficiently as an agency. We are much more likely to take on a project if they are open to hosting on Pantheon, which is why we also offer migrations to Pantheon Systems. Serious clients who understand the hassle of hosting want to utilize their paid hours for getting work done, not spent troubleshooting the various environments.

What do you dislike?

There's little to dislike with Pantheon. The pricing for smaller sites could be more competitive. If you utilize a multisite, it may not be for you.

Recommendations to others considering the product

It's worth the extra amount for the quality and peace of mind.

Pantheon review by Zach S.
Zach S.
Validated Reviewer
Review Source

"Excellent WordPress and Drupal hosting with built-in deployment workflow"

What do you like best?

I love Pantheon! The team at Pantheon is amazing, and they are constantly innovating to try and make life easier for developer and their clients. Their hosting platform supports both WordPress and Drupal. I've split my review into two sections, one for business owners and one for developers.

Business Owners: Are you sick of having to maintain your servers? Tired of paying a sysadmin to do work that really can be automated these days? Pantheon has your back, and it makes life SO much easier! Plus, with their support for adding team members, you can add your subcontracted developer during your project and, if needed, revoke access at any time. YOU remain in control of your hosting account without having to give a contractor the keys to the kingdom. It's pretty awesome. And their platform scales effortlessly with traffic. Since it's container based, it takes seconds instead of minutes to scale.

Developers: If terms like continuous integration and automated deployment matter to you as a developer, then you need to check Pantheon out now. There are development, testing and live environments built-in as part of the platform. Multidev is a ridiculously convenient feature, too. Want a branch of your code to experiment in? Sure! Instantly create a fork of your entire site with all the performance of your live environment and start deploying and experimenting. STFP. Git. Support for team members with their own credentials. Varnish. Redis. SAML/SSO support. Site monitoring. Intrusion detection. Responsive support from people who actually know what they're talking about. They hit every single feature I'm looking for as a developer.

Summary: Pantheon is a website platform, not a simple hosting environment. Some of the features are nearly magical, and the others are all on the wishlist I've had for my sites for years. I wouldn't believe it existed if I didn't use it! Check it out!

What do you dislike?

I honestly haven't found anything to dislike, but will update if I do!

Recommendations to others considering the product

Migrate a site you have that gets a ton of traffic and look at the performance difference. It's worth taking the extra time to test no matter what platform, but with Pantheon, I was more than pleasantly surprised with the result!

What business problems are you solving with the product? What benefits have you realized?

Multidev makes it easy to work with a team. Pricing is very reasonable for what you're getting. Consistently performs in the top 5 of Managed WordPress hosts.

Pantheon review by David C.
David C.
Validated Reviewer
Review Source

"Pantheon is ideal for important sites, but it's not cheap"

What do you like best?

Pantheon is the best hosting choice if you want to have access to real Drupal and WordPress experts. They don't do cheap plans, but their uptime / reliability and support team are worth the extra $.

Their scaling function allows you to increase your plan's service level for a few months, then bring it back down again -- just by clicking buttons.

Lots of performance tools built in -- Redis, Varnish, CDN...

What do you dislike?

Compared to other host providers, it's a little more expensive but you get what you pay for.

Pantheon also uses nginx which is much much better than Apache but if you're not familiar with nginx, it'll take some time to ramp up. Trust me, it's well worth learning!

Pantheon review by Andrew D.
Andrew D.
Validated Reviewer
Review Source

"Pantheon Customer for Three Years"

What do you like best?

Ease of use. It doesn't take long at all to setup your application and get Drupal running. It's also pretty great to have a dev and test site right out of the box, and spinning up a new multi-dev server takes 5 minutes. For a team with limited resources it's great not to have to work about dev ops.

What do you dislike?

Not being able to run Node.js on the servers (or really anything custom). My single biggest complaint.

Recommendations to others considering the product

If you're hosting a Drupal or Wordpress blog, and ease of use and performance is important, Pantheon is your best bet.

Pantheon review by Rex V.
Rex V.
Validated Reviewer
Review Source

"Excellent development experience and workflow, and rock-solid performance."

What do you like best?

Pantheon has a lot of good structure around development workflow. If you are serious about doing things the right way, their structure helps you do that. There's very thorough integration with Git (every instance has its own branch), and their Dev-Test-Live setup is easy to use.

What do you dislike?

Sometimes it can be difficult to import sites -- and not quite clear what to do to complete the import process. I've always been able to get it resolved with their help.

Pantheon review by Esteban R.
Esteban R.
Validated Reviewer
Verified Current User
Review Source

"Great Management system for drupal or wordpress or both!"

What do you like best?

It's easy to use, you can have as many websites as you want, it's scalable, you can develop instantly, you can have test and live environments. It has anything you'll ever need when Drupal or wordpress is what your using.

What do you dislike?

Not really for small sites, it's more for heavy content - multiwebsites type of apps.

Recommendations to others considering the product

If you're a Drupal or Wordpress dev you should definitely try pantheon.

Pantheon review by Kyle T.
Kyle T.
Validated Reviewer
Review Source

"Pantheon One | A One-Stop Shop for Agencies"

What do you like best?

By far, the interface, ease-of-use, and support provided by Pantheon is hands down one of the best in the industry. The tools implemented to help manage teams, set up a development process, and launch sites has never been easier. Every site gets a performance boost with the addition of the global CDN and built-in SSL certificates with Let's Encrypt.

What do you dislike?

If you need to host a Drupal site as a multisite, or need to install external software on the same system, unfortunately you're out of luck.

Recommendations to others considering the product

If you're looking for a solid Drupal host that's easy to understand and gives you all the tools you need to run a website efficiently without worrying about devops, Pantheon is definitely the way to go.

What business problems are you solving with the product? What benefits have you realized?

Pantheon simplifies site management, development, and deployment for our entire organization.

Pantheon review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Verified Current User
Review Source

"Pantheon Review"

What do you like best?

Multidev to work on different features for projects without affecting live environment. Pantheons workflow tools for cloning database/files back to test or dev environments. Free development environments.

What do you dislike?

30 second transition between push and code being provisioned. Backups sometimes disappear before the 1 month time period. Sometimes web heads just stop responding, and the load balancer does not route traffic to the functioning web head resulting in a 50% chance of 502 errors. High traffic/complex sites are not sufficiently served by a professional package which is rather expensive for what you get. They tend to be changing their focus toward wordpress.

Recommendations to others considering the product

Ensure that your application has support for libraries such as wkhtmltopdf etc

What business problems are you solving with the product? What benefits have you realized?

We are hosting line of business commerce and online learning management software with crm functionality for various clients. Our sites are developed exclusively using drupal cms which pantheon has optimized their environment for.

Pantheon review by User in Consumer Electronics
User in Consumer Electronics
Validated Reviewer
Review Source

"Pantheon a UX focused desktop environment"

What do you like best?

Pantheon's focus on providing a good user experience makes it my preferred desktop environment, i have been using it for more than 3 years now.

It integrates very well with the system applications and provides a streamlined experience to the user.

What do you dislike?

Although pantheon it self provides a very good experience, the rest of the system applications are not very mature. Some of the important applications are not at par with respect to features with their Mac OS X and windows counter parts.

Recommendations to others considering the product

Don't install panthoen directly on your pre-existing installation, go ahead and download elementary OS.

Pantheon review by Nicholas G.
Nicholas G.
Validated Reviewer
Review Source

"Pantheon is an excellent managed host for content-driven Drupal sites"

What do you like best?

Pantheon's dashboard and workflow are a breeze to work with. Migrating the database or pushing work between environments is only a button-click away. Starting with the Pantheon install profile for Drupal will start you out with great pre-configured cache settings.

What do you dislike?

For small projects, the enforced workflow can be a hassle. Also, the cloud-based hosting works best for content-heavy sites or sites having distributed tasks. It does not do well with long-running single-threaded processes.

Recommendations to others considering the product

Remember that Pantheon hosting is for your site and is a PAAS (Platform As A Service) . They do not offer email hosting and you do not have root access. This means that they may not be suited for your project if you need customer server libraries/applications installed.

Also, as mentioned previously, Pantheon is cloud-based meaning you do not have dedicated hardware. The scalability and availability for content-based sites is amazing, but if you're scripting long-running processor-intensive tasks then you're better off with a VPS or dedicated server. My usual recommendation is to separate out said tasks and run if on a separate host if possible.

Pantheon review by Ben M.
Ben M.
Validated Reviewer
Verified Current User
Review Source

"An indispensable tool for modern Drupal agencies. "

What do you like best?

It's a platform tuned ideally for Drupal, fully managed, without me having to lift a finger.

What do you dislike?

Pantheon's workflow is a little bit less flexible than some alternatives, namely Platform.sh. Not everyone wants a Dev -> Test -> Live workflow deployed in that way. It would be better if you could define your own deployment workflow to move through.

Recommendations to others considering the product

Try out the other comparable services if they interest you (Acquia Cloud, Phatform.sh), but make sure to give Pantheon serious consideration. They've solved many of the problems that I have experienced with other hosting vendors, and their support is incredible. You won't be disappointed.

What business problems are you solving with the product? What benefits have you realized?

We're hosting hundreds of sites effortlessly on Pantheon. We moved from maintaining around 125 cloud servers managed with Puppet, spending many hours per week on maintenance and setup, to relying on Pantheon for all of our Drupal hosting and removing that time and effort from us entirely.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"We Love Pantheon!"

What do you like best?

I love the simple and user friendly multi-enviroment feature. It allows me and my team to safely make changes behind the scene, test them and then quickly push to the live enviroment.

What do you dislike?

Not much, but it would be nice if the pricing came down a bit or maybe have a cheaper option for a more basic plan?

What business problems are you solving with the product? What benefits have you realized?

I can now make changes quickly and safely in the dev environment and that saves my company money/time!

Pantheon review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"Used it for several months to do drupal development/deployment"

What do you like best?

Drupal-specific product focus was really nice, and the dev/staging/deployment environments was an innovative idea for a hosting company to have out of the box.

What do you dislike?

In the end it was just another tool to learn, seemed like a waste of time when as a developer you need to know how the stack works anyway – might as well just get a vps and install it yourself.

Recommendations to others considering the product

If you're a full stack developer, it might not be the best fit, or it might add additional layers of complexity

Pantheon review by Kevin C.
Kevin C.
Validated Reviewer
Verified Current User
Review Source

"Wonderful product and support"

What do you like best?

The separation of server environments and how easy it is to move content and code between them.

What do you dislike?

Sometimes there is downtime, but it only lasts for a couple minutes and is communicated well through their status.io page

What business problems are you solving with the product? What benefits have you realized?

Affordable hosting done right and the focus on Wordpress and Drupal is perfect for our Agency.

Pantheon review by Nick R.
Nick R.
Validated Reviewer
Review Source

"Overall a great product!"

What do you like best?

The ability of creating multiple environments. We are a small development shop and getting everyone on the same page using GIT has also been a huge time saver.

What do you dislike?

Inconsistencies in the user experience. For example, when merging from a branch the drop down has always been buggy.

What business problems are you solving with the product? What benefits have you realized?

Effectiveness. We were once "cowboy coding" which while we were maintaining we are able to create quality products now with the use of Pantheon.

Pantheon review by Agency in Internet
Agency in Internet
Validated Reviewer
Verified Current User
Review Source

"Extremely easy set up"

What do you like best?

What I like best is the different environments - dev, test, and live. This makes it extremely easy to do staging for a client site. You can process updates and get client feedback and then easily push your changes to live. It is extremely easy to keep things in sync and you only have to working about making changes on one site, dev. There's tools provided to get your changes from dev to test to live.

What do you dislike?

Excellent for client sites but pricing is expensive for personal hosting for multiple sites. That is the only downside I've found. I'd love to move all my own sites to it but the cost prevents me from doing so.

Recommendations to others considering the product

I highly recommend Pantheon if you're using WordPress or Drupal. It can save you a lot of time, money, and effort when working on client sites. It reduces most of the headaches you come across when dealing with client hosting.

What business problems are you solving with the product? What benefits have you realized?

Easy staging environments for client sites. it's very easy to pass a site off to a client for billing purposes while still retaining access for ongoing development. There's no need to maintain a separate site for staging. Since there's no cost for a site in development, it says us or the client money on unneeded hosting expenses.

Pantheon provides automatic backups so there's no need for an additional service for that. They basically provide everything in one place and that makes it easy for developers and clients.

Pantheon review by Edward P.
Edward P.
Validated Reviewer
Review Source

"Simply Brilliant "

What do you like best?

Pantheon is for websites that require max uptime, dynamic scalability, and the ability to have control over an ongoing development process that may feature different developers over time. Out of the box you get specially optimized hosting designed specifically for Drupal and WordPress sites; a Development site for developers; a Test site to test new features; a Live site that only gets updated when you're ready; and pro development features so you can work with different developers easily and with full control.

What do you dislike?

I have not discovered any serious or even mild issues thus far.

Recommendations to others considering the product

Yes!

What business problems are you solving with the product? What benefits have you realized?

Pantheon delivers max uptime, the ability to continually improve a site without touching the live site that powers the business, and frankly a sense of security and peace of mind.

Pantheon review by Agency in Design
Agency in Design
Validated Reviewer
Verified Current User
Review Source

"Takes the pain out of long-term managing Drupal"

What do you like best?

The support, interface, git integration.

What do you dislike?

The pantheon filesystem has failed to mount on more than one occasion.

What business problems are you solving with the product? What benefits have you realized?

Long term support, should be easy and fearless to apply updates.

Pantheon review by Dimas B.
Dimas B.
Validated Reviewer
Verified Current User
Review Source

"Take control over your WordPress Dev and Deployment"

What do you like best?

Most of my dev is done locally. I use tools like Pantheon and/or WPEngine for final deployment and management of the content and publishing workflow. Pantheon has many developer oriented configurable features, which is great when you are tuning your workflow. Git integration is by far the most useful. All of our production is done under VC (git) so having a tool which out-of-the-box integrates is awesome.

What do you dislike?

However, with flexibility comes many options an nuances on setting up your workflow, environment. Pantheon is a great tool, but i think it exposes to many options up-front. Getting up and running generally takes a bit of time, but it works. Additionally, you (as a developer, agency) will likely not continue to manage content/workflow, but will end up passing this responsibility to the client, so the choice of the tool and its complexities should be considered.

Recommendations to others considering the product

Definitely have a look and try it out. Remember to keep in-mind you (the developer) and the client (who may ultimately be the of the site).

What business problems are you solving with the product? What benefits have you realized?

The main problem is having a smooth workflow from dev to handoff/beyond. This means: tools to aid the developer and ultimately tools to aid the non-tech client who will ultimately be managing the site/workflow. I think Pantheon solves the first part of this problem well. It is definitely a developer oriented tool. But I think for the non-tech client, it may become difficult to make adjustments to the workflow or site setup.

Pantheon review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Pantheon"

What do you like best?

It is built specifically for WP sites. I love the seemless dev/test/flow workstream

What do you dislike?

Hard to manage infrastructure items (when needed) - however - their knowledge base is top notch

What business problems are you solving with the product? What benefits have you realized?

single environment for managed WP hosting

Pantheon review by Steve M.
Steve M.
Validated Reviewer
Review Source

"Developer and agency friendly host"

What do you like best?

Pantheon has several features that save me a ton of time as a developer - Git integration, automated deployments, multiple test and staging environments, page and object caching.

What do you dislike?

If your existing dev workflow does not match Pantheon's you will have to adapt to theirs to reap much benefit.

Recommendations to others considering the product

If you are a WordPress or Drupal developer or agency I high recommend checking out Pantheon.

What business problems are you solving with the product? What benefits have you realized?

By using Pantheon I save myself a ton of time that would otherwise be spent manually setting up servers, staging environments, and caching. They also make handing a site off to a client much easier with their account structure which allows developers to control dev and staging environments while handing off payment for production environments to a business partner.

Pantheon review by Chris M.
Chris M.
Validated Reviewer
Verified Current User
Review Source

"Great solution for agency web hosting."

What do you like best?

Out of the box version control and multidev support is awesome. WordPress updates compliance are also simplified through the use of the platform.

What do you dislike?

There are occasions where it's difficult to troubleshoot what's going on because of odd errors not captured in error logs.

What business problems are you solving with the product? What benefits have you realized?

In the past we would recommend GoDaddy. But the services provided by GoDaddy are not optimal and setting up multiple environments manually is very time consuming. Pantheon provides a multi-tired version controlled environment out of the box optimized for our two top CMS tools (WordPress and Drupal).

Pantheon review by Ed C.
Ed C.
Validated Reviewer
Verified Current User
Review Source

"Pantheon for EDU is the tool universities need to manage web development"

What do you like best?

1) The user interface -- straightforward and easy to use; 2) strategic enhancements that add great functionality without disrupting what's already in place; 3) solid, prompt help from the support team.

What do you dislike?

I wish there was a barebones hosting plan at the $15 mark.

Recommendations to others considering the product

Hard to say. If you're building Drupal sites, most likely you already know Pantheon. Pantheon also hosts Wordpress sites, but I don't have experience with that.

What business problems are you solving with the product? What benefits have you realized?

Pantheon for EDU solves three critical problems in academic web development: 1) it shifts the base of operations from the extremes of university-wide or single-site development, to a mid-sized structure more appropriate to schools, departments, and centers, while at the same time allowing for collaborative support between all Pantheon clients within a university; 2) it facilitates ongoing, longterm support from an outside development shop, so that great functionality and longterm site maintainability doesn't depend on in-house developers; the platform can be managed at the level of straightforward configuration (ie, without developer skills) so that communication managers and office staff (ie, the people who actually manage web communications and content within a university) can easily create new sites and maintain a complex fleet of sites.

Pantheon review by Guy E.
Guy E.
Validated Reviewer
Verified Current User
Review Source

"The Best Option for Drupal hosting, hands down"

What do you like best?

Pantheon's automation is the best. Pantheon's dashboards and the isolation between dev, test, and production environments let us stage changes for public, client review. Then, once the client approves the changes, it's only one click to deploy. It's also one-click for most Drupal core upgrades.

Pantheon is also high performance -- they somehow handle varnish caching automatically without getting in my way.

What do you dislike?

It's not immediately apparent how to handle site scalability. If we have larger sites, it's not clear if we can add more resources, more servers, etc. Sometimes we have server issues arise that require intervention from Pantheon support, and their support staff can take a few hours to respond.

Recommendations to others considering the product

Try them out for free; launch a heavy installation profile like Open Atrium, and see how it performs. Have your team try out the deployment workflow and see if it's a natural fit for your process.

If you build sites for clients, sign-up to be a reseller so you can host more sites for free than the basic free level.

What business problems are you solving with the product? What benefits have you realized?

Pantheon's process fits right into our existing installation-profile-based continuous integration process. We build large, business-logic-heavy Drupal sites, and the the Pantheon hosting system is the first system we've used that fully supports our version-control-driven deployment process. Internally, we use a continuous integration server that uses Drupal Installation Profiles, Drush, GIT, and Aegir to build an entire site from scratch and then deploy it. Pantheon's GIT-based deployments fit perfectly with this approach.

The automatic backups also allow us to slide back to previous releases of sites, if things go badly.

Pantheon review by Agency in Professional Training & Coaching
Agency in Professional Training & Coaching
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Verified Current User
Review Source

"We saved thousands of dollars a year by moving to Pantheon!"

What do you like best?

The ability to manage multiple sites in one convenient dashboard is priceless. We were able to move from a dedicated server to pantheon and save thousands of dollars a year with no performance impact. One click Drupal distributions as well as Wordpress makes Pantheon a huge time saver. Allowing our team to work together and see actions performed on the sites is powerful.

What do you dislike?

I would like to see phpmyadmin in the dashboard area. The lack of a simple PHPMYADMIN is the one thing I dislike.

What business problems are you solving with the product? What benefits have you realized?

Saving thousands of dollars per year over a dedicated server. We can scale in a moment without paying for what we need until we need it. Our team is able to be on the same page with updates and development cycles without extra software .

Pantheon review by Darren O.
Darren O.
Validated Reviewer
Review Source

"An unbiased review, but I'm very biased. I love Pantheon"

What do you like best?

Time to do updates, stability of platform, security of files and data... where do I start?

While clients on other platforms are using shared/grid hosting and being subjected to others on their host, Pantheon is in a container system that isolated the hosted environment from the others.

Being in a container based system also gives other benefits like being to drop and popup a dev, test, or live environment. With scheduled backups, it helps give a safe point to move to, and with GIT, you can roll back easily.

What do you dislike?

That the other hosts haven't figured it out yet.

Seriously, It does Drupal and WordPress seriously well, but I am on the hook for a great host with Node, Python, C#, or Ruby. Sure there are others, but they don't make it as simple as Pantheon

Recommendations to others considering the product

You can develop for free on the platform and only need to pay once you go live! It is super easy to migrate to and with a GIT environment, you get all the benefits that come from that.

The few times I have needed to use support, they have been quick to answer.

What business problems are you solving with the product? What benefits have you realized?

While my cost to do site updates has decreased, I do get to have more time off, and can sleep more restfully when clients host on Pantheon as the uptime and alerts are fewer.

I also get to look at the bigger issues, and create more real solutions.

Pantheon review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"Extremely well-designed"

What do you like best?

Pantheon staff are communicative and responsive. Their GUI for their service is intuitive and helpful. Their service is really optimized for the things I need to do to support sites as a developer.

What do you dislike?

Sometimes response time is slow if I have a problem in the morning Eastern Time. If I need to move a site off Pantheon (Drupal), there are some config differences that make it a bit time-consuming since their environment requires some customizations. I also wish they had non-profit pricing.

What business problems are you solving with the product? What benefits have you realized?

We are able to provide streamlined support more easily on Pantheon, and to offer things like SSL, Solr search, and speed optimizations more easily.

Pantheon review by Wesley T.
Wesley T.
Validated Reviewer
Verified Current User
Review Source

"Excellent optimized hosting for WordPress"

What do you like best?

The development workflows are paramount to managing several websites while keeping DevOps/Sysadmin task costs low. In addition, CLI tools such as terminus (wp-cli and drush) make maintaining these sites fairly normalized and simple.

What do you dislike?

Support is by far the biggest issue with Pantheon. A reliable host should have helpful support. In my experience, you need developers familiar with the Pantheon setup, including platform limitations, etc. In the beginning, we often were given many documentation links per support tickets where some of these were old or out of date information. Eventually we 'learned' the platform, but relevant links + insight into the problems would be better addressed with a respected support team.

Recommendations to others considering the product

With regard to agencies, strongly consider the overhead of learning a new platform and its limitations, invest time and money into your own support network (join the power users group), and include workflows supportive of the Pantheon workflow (dashboard operations, code review, etc).

What business problems are you solving with the product? What benefits have you realized?

We no longer need to worry about deployments, setting up or configuring feature/staging environments, nor syncing between environments. Reducing the overhead for DevOps, its responsibility to maintain platform/software and upkeep security patches has helped us realize the expertise of a platform provider such as Pantheon.

Pantheon review by Greg C.
Greg C.
Validated Reviewer
Verified Current User
Review Source

"CMG's successful transition to Pantheon"

What do you like best?

Pantheon has incredible uptime, an easy to use interface for dev, test and live, and excellent site speed.

What do you dislike?

The SFTP connection is not persistent, requiring multiple reconnections during a normal session. A way to be more trusted (or better instruction on setting up a persistent SFTP connection) to the main development environment would be great.

Recommendations to others considering the product

I highly recommend this platform-as-a-service.

What business problems are you solving with the product? What benefits have you realized?

Site speed, uptime, international reach, proper development workflow, one-click updates. Our labor hour cost for maintenance has been significantly reduced.

Pantheon review by Ruthie H.
Ruthie H.
Validated Reviewer
Verified Current User
Review Source

"Pantheon for Drupal and Wordpress"

What do you like best?

I love the easy setup without heavy command line work. I hate configuring php modules and installing Drush/WP-CLI so this is a life-saver. It's easy to add freelancers and creating FTP logins is nice. Spinning up a new environment for each developer is easy and they can be merged back into the main development environment with a few clicks. I use command line interfaces, but I prefer to use a GUI where possible.

Also, they have a set up tutorials on Drupalize.me that I have used to help get the team up to date. It was a real time saver.

https://drupalize.me/videos/what-pantheon?p=2286

What do you dislike?

The system is good, but there are little idiosyncrasies with using a platform as at service (PaaS). I learned the hard way that there is a git timeout limit that can affect uploading large files. It's the little items that they don't post in their documentation.

Recommendations to others considering the product

Use the trial first. You can build an entire site before paying. After that, sign up as an agency to reap the benefits. Also, they will set up a call and go over the entire process with you and the people on your team if you need it.

What business problems are you solving with the product? What benefits have you realized?

Server set up and maintenance. This allows our customers to own their own hosting but we can still control our environment. Plus we don't have to keep up with invoicing.

Pantheon review by Charlie S.
Charlie S.
Validated Reviewer
Verified Current User
Review Source

"Delightful."

What do you like best?

Rock solid stability. Follows best practices. Multi-dev is amazing.

What do you dislike?

Would be nice to be able to integrate third party services like tests, selenium, etc. Can't say I "dislike" anything, really.

What business problems are you solving with the product? What benefits have you realized?

High traffic websites, high stability, good search integration (solr), someone else to manage the infrastructure, patching, etc., and Pantheon has provided all of these things.

Pantheon review by John S.
John S.
Validated Reviewer
Verified Current User
Review Source

"One of the best hosting platforms out there"

What do you like best?

Since starting to use Pantheon, We've taken so much work off of ourselves. Pantheon handles all the DevOps side of your workflow and it really frees you up to build great sites instead of worrying about all the server woes that I lived with previously. It's a reliable solid platform which we haven't seen with competitors such as Acquia and WP Engine. It's also an extremely flexible easy to use platform.

What do you dislike?

There's not a whole lot not to like. It is a little confusing to learn about multidev, terminus and some of the other features, but not bad.

Recommendations to others considering the product

Talk to the sales reps, they're very knowledgeable. You should take a test drive and play with the platform, it's very powerful.

What business problems are you solving with the product? What benefits have you realized?

We use pantheon to free up our dev's time, and make better products more rapidly. We have been able to support our clients with greater uptime then other hosts.

Pantheon review by Agency in Construction
Agency in Construction
Validated Reviewer
Verified Current User
Review Source

"Amazing Development Platform"

What do you like best?

My favorite part of the Pantheon platform is the user interface. It truly streamlines our development workflow and makes our job significantly easier.

What do you dislike?

I would like to have access to customer service over the phone.

Recommendations to others considering the product

Highly recommended!

What business problems are you solving with the product? What benefits have you realized?

There are too many to list. We don't have to worry about infrastructure.

Pantheon review by Adam Koontz, D.
Adam Koontz, D.
Validated Reviewer
Verified Current User
Review Source

"Great Wordpress hosting for a great price."

What do you like best?

Enterprise features for a great price (dev/test/live instances, automatic backups, code revision control).

What do you dislike?

It's not a dislike per se, but because Pantheon takes a more rigid approach to ensuring your environment is setup in the best possible way, it can take some time and knowhow to get your site setup the first time. You definitely need to read the docs in order to familiarize yourself with the import process and mandatory workflow.

Recommendations to others considering the product

I've heard pushback from my customers on the price difference from low-cost hosts such as GoDaddy or HostGator ($5-$10/mo) vs Pantheon ($25/mo). If your site is a hobby, then maybe a low-cost host is fine, but if you're serious about your website as a business tool, then the fees for Pantheon are nominal and I would consider them a no-brainer. As a long-time veteran in this space, I've grown tired of being burned by low-cost hosts and it's really not worth my time any longer to try and save a few bucks. For the low costs guys, you can just about bet that eventually you'll have an issue, and everything you saved for the year will be spent after the first time you hire an expert to fix your problem.

What business problems are you solving with the product? What benefits have you realized?

Sites are faster, safer, and more secure. Pantheon gives me the peace of mind that in case of an issue, I'll be able to recover my sites more quickly and easily.

Pantheon review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Review Source

"Excellent hosting platform and support team"

What do you like best?

The Pantheon platform makes a lot of great functionality available to even basic level service packages. Multidev environments are very easy to spin up. They constantly keep their status page updated too, so clients know if issues come up what is a platform issue and can coordinate with them.

What do you dislike?

There's very little to dislike here. The email blasts might be annoying at times.

Recommendations to others considering the product

Pantheon is a great option.

What business problems are you solving with the product? What benefits have you realized?

We're using Pantheon as a hosting platform for client CMS systems. We provide continuos development, and the platform makes incremental releases very convenient.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Repeatedly used and recommended pantheon for easy Drupal and Wordpress hosting."

What do you like best?

Ease of deployment.

Dev->Stage->Prod workflow is easy.

Ability to switch from git to sftp.

Agency set up to enable contractors limited access to projects.

What do you dislike?

No contact phone number for emergencies.

Occasionally inflexible due to large shared hosting environment.

Recommendations to others considering the product

Stop self-hosting. Let someone else manage this for you.

What business problems are you solving with the product? What benefits have you realized?

Removing hosting as something we need to worry about. Pantheon has helped us move most of our websites off of our internal servers.

Pantheon review by Robert T.
Robert T.
Validated Reviewer
Verified Current User
Review Source

"Streamlined WordPress Deployment and Management"

What do you like best?

We really like the shared development environment ease of setup and contribution aspects. This along with 3 environments makes sharing our development updates with clients a breeze.

What do you dislike?

Updates to plugins are a bit more cumbersome but like all managed environments should be, this forces you to preview any plugin changes for adverse side effects prior to actually pushing them to production!

What business problems are you solving with the product? What benefits have you realized?

We've solved remote development issues outside of github or bitbucket. Not that we mind using those, but it's nice to manage all things in one place.

Pantheon review by Agency in Computer Software
Agency in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Eases the hardship of sever management for builder and user."

What do you like best?

The deployment system and daily backups.

What do you dislike?

The lack of a referral program. The program they have in place is only useful for really big customers. they are failing to provide incentive for the larger market.

Recommendations to others considering the product

Choosing Pantheon is the best decision you'll make this year.

What business problems are you solving with the product? What benefits have you realized?

I rarely have to "Worry" about my servers anymore. I can focus on the building not the serving

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Excellent product, highly priced, no support"

What do you like best?

The multi-environment workflow is by far the best feature on the platform. It's easy to write new code and move it up to production, while effortlessly making backups at every step along the way.

What do you dislike?

The philosophy of their technical support is this: "if we didn't break it, don't contact us". I've never used such an expensive hosting product coupled with a support department that has such disdain helping their customers be successful on their platform. I understand hosts that don't want to delve into your theme and help you fix your code. But even if you're experiencing a disaster interacting with the workflow functionality, they don't want to hear anything about it. About half of our customers are on Pantheon (including our own site), and the other half are on GoDaddy Managed Wordpress. GoDaddy's support is par to none. They love helping, either on chat, phone or email. And as a result, we don't have to interact with them as much. So you are left with this decision: do you want an amazing hosting product with terrible support, or do you want an above average hosting product with amazing support?

What business problems are you solving with the product? What benefits have you realized?

The websites we build are integral components of the B2B sales process. To that effect, Pantheon hosting does bode well with large IT departments. The security and performance of their platform is par to none. Most of our clients are reluctant to host their sites externally, but when they're introduced to Pantheon, they often reconsider.

Pantheon review by Anthony M.
Anthony M.
Validated Reviewer
Verified Current User
Review Source

"Pantheon Makes life easier"

What do you like best?

Pantheon helps us deliver software in a more efficient, agile environment. By far the best dashboard I've ever used, and the way they help us build faster is second to none.

What do you dislike?

Really? What could I possibly say here. I guess I would like to see better reseller partnership offerings.

What business problems are you solving with the product? What benefits have you realized?

Pantheon integrates really well with our software delivery process. They help make us a more agile team, and are seamless when we transition new code. They have aided us in building web applications/sites at a faster rate then other providers.

Pantheon review by Bryan C.
Bryan C.
Validated Reviewer
Verified Current User
Review Source

"Director of Digital Strategy"

What do you like best?

Built in Dev, Testing, Live, environments and the platforms stability, performance, and uptime. Additionally the ease of spinning up new and development instances is a breeze. Love how quickly we can spin up a test site.

Additionally, I like that the platform continues to improve and innovate. Often SAS companies launch a products, innovate a little, generate some buzz, and look to sell. Pantheon continues to not only develop the product, but also improve it's existing feature offerings while reaffirming a commitment to the larger Drupal community.

What do you dislike?

There are many Pantheon-isms when using Drupal that give our developers grief. Same for Wordpress, specifically support for caching and performance plugins on Wordpress.

Also, as a Pantheon partner with multiple clients being billed for hosting on the service, there is no way to easily manage that billing set up. For example, we may get an email notification that there was a billing problem because a card expired, but there is literally no way to tell what client account it's referring to, from the email, from the platform, or even pinging Pantheon support.

Backups are not turned on by default.

Recommendations to others considering the product

Pantheon can be cost prohibitive for small non-profits

What business problems are you solving with the product? What benefits have you realized?

Consolidating on a unified development platform. Grade A Performance and Stability. Another big bonus is that because of the large bandwidth and space allowances we have effectively a fixed and predictable monthly cost. And finally, support is responsive even if Pantheon can't do what we're looking for. That direct nature and responsiveness allows us to spend more time with our clients.

Pantheon review by User in Design
User in Design
Validated Reviewer
Review Source

"My Review"

What do you like best?

hosting speed and service uptime, workflow

What do you dislike?

cannot itemize the billing per client. I was told this was a limitation of the billing software they use although I am able to produce an itemized invoice very easily, so I guess it's a limitation of their staff or someone just doesn't care enough.

Recommendations to others considering the product

as long as you don't need itemized billing for each client's charges, you'll be ok

What business problems are you solving with the product? What benefits have you realized?

hosting speed has improved for clients's sites

Pantheon review by Matt E.
Matt E.
Validated Reviewer
Review Source

"Excellent service at a great price."

What do you like best?

I like the ability Pantheon gives you to manage all of your environments in one dashboard. The Pantheon dashboard gives you a chance move data, files, and code between environments very easily. I also like that with using Pantheon it gives us a chance to develop instead of maintaining server environments.

What do you dislike?

The only thing I dislike about Pantheon is there is no continuous integration built into the workflow.

Recommendations to others considering the product

For most cases Pantheon could make sense and is a significant cost savings. Evaluate the amount of time spent maintaining servers and environments and try spinning up a free Pantheon Sandbox account to see how this time can be saved.

What business problems are you solving with the product? What benefits have you realized?

We have realized that a great advantage in the time we are spend maintaining environments and sites and can in-turn pass along this cost/time savings to our customers. Pantheon really makes it easy to deploy and maintain Drupal sites.

Pantheon review by Dwight O.
Dwight O.
Validated Reviewer
Review Source

"Stellar hosting"

What do you like best?

The workflow tools and simple application of updates

What do you dislike?

I am not crazy about their education information.

What business problems are you solving with the product? What benefits have you realized?

I can update client websites in minutes.

Pantheon review by Court V.
Court V.
Validated Reviewer
Review Source

"The most reliable and fast Drupal and Wordpress hosting environment I have ever used."

What do you like best?

Graphical UI / Dashboard

Mult-dev environments for branch development

Git versioning both on an up and downstream

Flexibility to push commands via the command line interface

Multiple out of the box environments (dev, test, live)

Ability to launch a new site without any server work, just a few clicks.

What do you dislike?

There is nothing about the infrastructure I dislike,

Recommendations to others considering the product

Do your homework and compare things like site isolation, this isn't a shared hosting platform like other web hosts. Each site is it's own silo and thus not affected when some other site on the shared server has a security vulnerabilities.

What business problems are you solving with the product? What benefits have you realized?

Moving from a single server 'always live' environment to having an infrastructure with Pantheon which is built on using a dev/test/live productoin cycle. With both a GUI and a command line interface, offers flexibility of ease of use through GUI, and complex scripting through the CLI.

Additionally the use of an upstream allows us to very quickly launch new sites and begin content migration. The multi-dev environments are extremely useful when doing branch development work while still allowing for core and module security patches.

Pantheon review by Jeremy G.
Jeremy G.
Validated Reviewer
Review Source

"Pantheon is great"

What do you like best?

Pantheon has simplified what used to be a trying area of business for us. We have migrated most of our clients to Pantheon at this point and couldn't be happier.

What do you dislike?

Local development with kalabox is great when it works, but it's difficult to troubleshoot when it doesn't.

What business problems are you solving with the product? What benefits have you realized?

We were losing money by hosting clients on our own servers. Pantheon simplifies our development workflow while taking care of hosting challenges for us.

Pantheon review by Administrator in Graphic Design
Administrator in Graphic Design
Validated Reviewer
Review Source

"Pantheon is a key part of my workflow"

What do you like best?

Pantheon allows me to launch and maintain Drupal websites and have the confidence that code changes to the site will be done in a proper and systematic way. I also love the backups system, and the ability to develop on the server development through sftp. I'm a WYSIWYG kind of guy -- I understand coding but as a generalist (strategy, content, design, development), I don't want to learn and remember a lot of code based processes if I don't need to. I also really like the ease with which team members can be added.

What do you dislike?

I don't dislike much about Pantheon. Some minor issues -- would be nice to have a comment field to associate with manual backups. Would be nice if the control panel icons would update. Some of mine show the installing icon even though the site has been live for months.

Recommendations to others considering the product

Try it!

What business problems are you solving with the product? What benefits have you realized?

Ultimately having the right service affects the efficiency and profitability of my business.

Pantheon review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Peace of mind while running a cloud based hosting."

What do you like best?

Pantheon's turnkey 3 environments workflow and the fact that we don't have to worry about server maintenance is what sold me on Pantheon. The superb customer support is bonus.

What do you dislike?

Not being able to ssh directly to the server as root was hard to get used to and the not having a static IP for outgoing mail for the pro tier is not ideal.

Recommendations to others considering the product

I recommend using the sandbox account to develop a site or two before making the switch. I am confident that once it is tried making a switch would be a no-brainer.

What business problems are you solving with the product? What benefits have you realized?

Server updates and maintenance is non-existent which frees time and resources to app development. Spinning a new site is a breeze and the ability to manage teams and assign ownership to clients as well as having client pay directly is very helpful on running our business.

Learn more about Pantheon

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Pantheon
4.4
(272)