4.6 out of 5 stars

Panviva is cloud knowledge management made simple.

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What is Panviva?

Panviva is a content and knowledge-management (KM) system providing on-demand, real-time answers that solve your customers’ most immediate problems. Panviva organizes and manages your content—policies, procedures, technical documentation, FAQs—into simple bites of information that customers can easily understand and customer service reps can easily explain. Panviva provides a better experience for customers because they receive the help they need from your customer service reps faster. It provides a better experience for employees because they have confidence that the information they are providing is current, accurate and timely—allowing for s more time spent caring for the customer rather than hunting for information.

Our customers are in banking, finance, healthcare, manufacturing, utilities, pay-tv, telecommunications and government. Panviva has enabled our customer base to achieve measurable benefits in time to competency, reduce training costs and improve user engagement, including:
• Enhanced customer satisfaction
• Full utilization of enterprise systems
• Increased staff productivity
• Improved training effectiveness
• Continue process improvement
• Faster process management
• Broader staff capabilities

Panviva Details Provided by: Debra B.

Panviva Details Provided by: Debra Bright

Sales Support & US Operations Manager at Panviva, Inc
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About Panviva

Panviva Pty Ltd.
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Camberwell, Australia
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