Panviva is a great solution if your business struggles with high staff turnover, complicated business concepts, or with your staff delivering a consistent, accurate experience to caller's inquiries. Health Insurance is complicated these days, High deductibles, coinsurance, referrals, explaining complicated benefits, etc. Combine that struggle with the fact that the average call center has a tenure of eighteen months, This combination made it very challenging to have a staff well equipped to always be able to answer customer's questions in an efficient and accurate manner. Panviva helped us develop a system where answers were very easy to find for both new and tenured staff. This helped us increase staff accountability, staff satisfaction, and allowed us to deliver a consistently accurate and customer focused response to all inquires. The tool was easy to administer, helped us reduce our handling times, and allowed us to reduce staff. The tool paid for itself within a few months. The service, training, and responsiveness of the Panviva team when questions arose was outstanding. I truly have only glowing words about this tool. It delivers on everything it promises to do. It really can be that easy.
I have no complaints, As stated above, the tool and the Panviva team were great to work with,
Once we launched the tool, we were able to increase first call resolution because staff were delivering a consistent answer and we were able to reduce handling time because all the material was housed in one central location. We were able to reduce staff with a few months of launching the tool and increase satisfaction because staff felt more confident with the answers they gave to caller and callers were getting the answers they needed during the first call.