When it comes time to audit, I could query for certain gifts in Raiser's Edge and then export to PDF from the query all of the gift documentation which related to those gifts. LIFE CHANGING!
What do you dislike?
We had difficulty setting the program up and getting everything to work properly with the scanner. Though I imagine that this has improved over the years.
Recommendations to others considering the product
If one is a Raiser's Edge user this is really the only tool out there. There is a free product made my Omatic Software called Magic Folder which is fine for very small shops with not much documentation to attach.
What business problems are you solving with the product? What benefits have you realized?
No more hunting around for mis-filed paperwork! It has cut down on paper storage, human error and has increase efficiency.
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