PaperTrail

(11)
4.3 out of 5 stars

PaperTrail is a document management system that is designed to be a customizable solution and ongoing support allowing out to manage your time and productivity.

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Showing 11 PaperTrail reviews
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PaperTrail review by <span>Rob M.</span>
Rob M.
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Verified Current User
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"An "ok" log collection tool"

What do you like best?

* slack integration

* email alerts

* saved searches that create alerts. For example, alert about " deadlock occurred" is useful to get in your inbox/slack channel

* easy to setup/use

* browser interface

What do you dislike?

* papertrail monthly limit stops collecting data, instead of simply dropping the older data

* very difficult to search for all instances of "X" in the logs, followed by browsing around the area related to "X" every where. Instead, papertrail lets you look at one instance of "X", but then forgets the search condition.

* forces you to create a saved search when you were just trying to have an adhoc search

* it's tended to be unreliable, at times we find ourselves simply logging into the server in question and grabbing the logs.

Recommendations to others considering the product

Probably should look around for competitors, it's not a worlds best product, but it's not bad either. At about $100/month, its kinda expensive for what it is.

What business problems are you solving with the product? What benefits have you realized?

makes it easier to track down problems by looking in server logs, thus saving ops time.

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PaperTrail review by <span>Tyler L.</span>
Tyler L.
Validated Reviewer
Verified Current User
Review Source

"Searchable, instant logs from multiple servers"

What do you like best?

The ability to search system log files across a large number of servers quickly and filter the results based on keywords or server "groups".

The alerting functionality is also awesome. For example, you can setup an alert when someone logs into a server via SSH, or if a certain users public key was accepted for SSH login.

Also very useful for searching for exploit attempts. Searching for program:httpd "O:"" will yield results for attempts to exploit this Joomla exploit: https://blog.sucuri.net/2015/12/remote-command-execution-vulnerability-in-joomla.html

Searching for "program:httpd "() {"" yields Shellshock exploit attempts.

Very useful.

What do you dislike?

Longer log retention for search across all plans. All plans include an archive of your logs for 1 year, which is sufficient for most.

Recommendations to others considering the product

They have a plan that's free forever. It only includes a week of archives and the last 48 hours of logs are searchable. Pretty decent for free.

What business problems are you solving with the product? What benefits have you realized?

Monitoring for exploit attempts, making sure that the proper people are the only ones logging into systems, weather it's SSH or MySQL.

What File Storage and Sharing solution do you use?

Thanks for letting us know!
PaperTrail review by <span>Kevin V.</span>
Kevin V.
Validated Reviewer
Verified Current User
Review Source

"Very useful log aggregration"

What do you like best?

PaperTrail handles log aggregation well and the price is great. It may not be as full featured as other log aggregators like Splunk, however the price is substantially less. It gets the job done well for basic log aggregation. PaperTrail also has a fantastic support team that has delivered every time.

What do you dislike?

The search facility is functional but could be improved, it could stand for more search options than just a string text box.. selecting multiple machines, etc. The product itself functions well overall but I don't see many product updates or new features. The feature set from my perspective has been about the same since our initial implementation. It could use some smart analysis of log events and determine prolific issues as well as the ability to filter out events that are deemed less important.

Recommendations to others considering the product

Papertrail is rsyslog compatible so it's relatively easy to use with something like NXLog.

What business problems are you solving with the product? What benefits have you realized?

PaperTrail aggregates logs and is generally easy to setup. It's completely solved the problem of having to jump on different machines to see what's going on. Now it's just a matter of hopping onto Papertrail, which has saved a tremendous amount of time.

PaperTrail review by <span>Dave N.</span>
Dave N.
Validated Reviewer
Verified Current User
Review Source

"Does what it says on the tin"

What do you like best?

Papertrail is one of these "simple but powerful" services that does what it says on the tin and "just works". It's very easy to send logs from 1 system or 1000 systems to Papertrail and then intelligently search the logs or trigger alerts.

The search functionality in particular is very simple to use and understand and being able to save searches or send the results to external tools like Slack is very helpful.

What do you dislike?

The alerting, while very good, could be better. It's good at finding specific patterns or a number of events but cannot easily be used for trending (ie. alert me when things go outside of a defined or determined normal)

Recommendations to others considering the product

Papertrail and the people behind it are fantastic. It's easy to setup yet powerful to use and the support team is top notch.

I would recommend on the Linux side using nxlog to gather and send logs to papertrail. It's incredibly flexible and reliable.

What business problems are you solving with the product? What benefits have you realized?

We use Papertrail to centralize logs from all of our servers. In a cloud environment where auto-scaling is utilized, logging onto a machine to view logs is just not possible. Papertrail allows us to centralize all logs and then give access to people who need them. We can also alert on specific log messages or an amount of log volume (ie. notify me when web app AVC has 50 HTTP 500 errors in a 1 minute period)

PaperTrail review by <span>Lucas M.</span>
Lucas M.
Validated Reviewer
Verified Current User
Review Source

"Complete logging stash & aggregation"

What do you like best?

Simple to setup, easy to use, search is a great, save search for future use is very helpful. Log filter based on regexp is a good way to dump unintended date into your logs. Clickable dashboard is good for real time filter, good for group application or heroku process. Archive log to S3 is a nice feature.

What do you dislike?

Search context is not very useful, if you like search for some data and need to see whats comes before or after that.

Recommendations to others considering the product

As a heroku plugin, Log filter is highly recommended especially if runtime metrics and New Relic Availability tool is running

What business problems are you solving with the product? What benefits have you realized?

Application logging, Users acess, Requests & Errors.

PaperTrail review by User in Leisure, Travel & Tourism
User in Leisure, Travel & Tourism
Validated Reviewer
Verified Current User
Review Source

"Use it everyday"

What do you like best?

Best thing in the whole world. I use it everyday to track down bugs and get alerts about issues in my application. I can't tell you how many times I was able to find a bug quicker because of papertrails kick as searching features. Also love the fact that I can set the timezone since we have a dispersed team. Makes my like so much better.

What do you dislike?

I wish they had a tool that helped me load in old logs and search for them. It's really difficult to find things in old logs in a .txt file

Recommendations to others considering the product

Set up alerts to Slack and use a logging library like winston

What business problems are you solving with the product? What benefits have you realized?

Being able to dynamically search logs can help our dev team find and squash bugs 10 times faster

Kate from G2 Crowd

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