The platform is the easiest app I've used to date. So intuitive, easy. Some bugs, but they're very responsive to feedback. So easy to add content and create experiences. They've thought of so many things with the settings.
Huge improvement for our users to binge content - and see all the metrics of time spent, number of assets viewed, etc.
Customer Success and Support teams are fantastic. Cory G, our Account Exec, was the best AE I've ever worked with.
Wish the UI of the user-facing experiences was a little slicker and more modern. Iframing is pretty basic technology and full-page reload is too bad.
Wish the UI in the platform of your list of Target or Recommend experiences was updated to make it easier to view/sort/search.
Number one was moving away from the gated landing page (or worse, the ungated thank you page) experience. Second was being able to measure real engagement and learn from that data about what is most relevant content. Third was being able to increase MQL velocity by allowing people to engage more deeply when ready. Only 1 quarter in so don't have full metrics to report yet. But no doubt we will see incredible results.