Paycom

Paycom

(220)
3.9 out of 5 stars

Paycom is a HR technology provider with a single-database, end-to-end product providing solutions for Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management, all in one application.

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Showing 220 Paycom reviews
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Paycom review by <span>Taylor O.</span>
Taylor O.
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Verified Current User
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Excellent Product, Excellent Service

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Verified Current User
What do you like best?

Paycom is excellent. I work with 4 different companies and i am able to manage all four separate companies from the same log-in. It lets you toggle between companies which makes my time card editing and approving process go by so much faster! I also LOVE the customer service. I have a designated agent whom I can call directly if i have any issues and she is quick to help out in any way she can. Additionally, the W2s are sent to ou via fedex all ready to go. SO easy to deal with during tax season

What do you dislike?

My only gripe with paycom would be that we seem to consistently have an issue with a certain tax being taken from each employees check and paid forward to the state. In Oregon there is a Trimet tax and paycom seems to have a hard time getting that taken care of. However, through many calls with our agent, we were able to (hopefully) get this problem solved. Overall, a minor issue when I consider the many benefits of working with paycom.

Recommendations to others considering the product

Excellent product to consider. Especially if you have multiple companies. Customer service will aim to help you in any way possible and they always strive to make you happy. A+ in my book.

What business problems are you solving with the product? What benefits have you realized?

As stated previously, toggling between my 4 companies saves me a lot of time. We also have a lot of employees that work out on the field and having a mobile app for those employees has been a big help.

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Response from Kyle Bruce of Paycom

Taylor, thank you for the excellent review! I’m so happy to hear how easy the Paycom solution makes it for you to manage your various organizations. I really love hearing that you LOVE the customer service and am really proud of our team here at Paycom. They inspire me through their dedication to support our clients and I’m very lucky to lead them. I appreciate you making us aware of your tax issue and please don’t hesitate to have your HR/payroll team contact me directly if you need anything.

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Paycom review by <span>Jessalyn K.</span>
Jessalyn K.
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Verified Current User
Review Source
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Verified Current User
What do you like best?

I really like the ability to swap login as the Client or EES - that makes it easy for me to view my information and/or jump into entering time for my staff. The web layout is nice. I really like the capability to do a test sample paycheck.

What do you dislike?

The web layout is nice however some of the sub categories do not make any sense. Like for instance, I was looking for information on how much my employer contributes to my medical - it does not display whether it is monthly, biweekly, etc. I hate having to change my password every 99 days - such a hassle.

Recommendations to others considering the product

It took our staff a bit of time to learn Paycom and it's features. Once a training was provided, everything was pretty intuitive.

What business problems are you solving with the product? What benefits have you realized?

We are using Paycom to enter time off for our staff. It also allows our HR to streamline their information on benefits, pay, deductions, etc.

0 of 0 found this helpful.
Helpful?
Response from Kyle Bruce of Paycom

Jessalyn, thank you for your feedback. We always appreciate hearing from our clients and their employees regarding their experience. Some features such as password change requirements are determined based on the business needs of the client. Your pay stub will indicate your employer’s contribution to your medical for the pay-period as well as year-to-date. Your pay stubs can be accessed via My Payroll in Employee Self-Service.

What HR Management Suites solution do you use?

Thanks for letting us know!
Paycom review by <span>Tanya L.</span>
Tanya L.
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Verified Current User
Review Source

Good software

Reviewed On
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What do you like best?

The software has lots of customization options. They are constantly making updates to improve the quality of the product. Customer service is available all the time. Works really well for basic HR functions and payroll. There are many add-ons available for an additional price.

What do you dislike?

Customer service can take awhile to actually resolve the issue if it's complex. The setup of certain payroll functions should be clarified with more direction from customer service on different options available since there is some stuff that they have to do on the back end that the users can't see. For example setting up tax codes or setting up leave policies.

Recommendations to others considering the product

Be very careful and double-check items you have them set up for you to ensure they are correct before going live

What business problems are you solving with the product? What benefits have you realized?

It is very easy to keep track of dates in this software especially with the custom form fields. In the healthcare field we have many items we have to keep on top of so they don't expire. I also find that the Employee Self Service is very easy to navigate for our employees and a lot of options can be done by the employees themselves.

0 of 0 found this helpful.
Helpful?
Response from Kyle Bruce of Paycom

I’m happy to hear you like the customization, product improvements and our customer service. Thank you for the feedback regarding set up, I’ll be sure to share that with our teams internally. Please don’t hesitate to reach out to your Paycom specialist if you would like additional training or resources. We’re here to support you and your organization and happy to do it.

Paycom review by <span>Boris H.</span>
Boris H.
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Verified Current User
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Director of Accounting

Reviewed On
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Verified Current User
What do you like best?

Paycom is easy to use as administrator. It's easy and intuitive to use for employees as well.

Having a designated Paycom representative to contact for an issue is wonderful.

I am very pleased with the service and support.

What do you dislike?

I have no comments on things I dislike about Paycom. I feel the system works well for our needs.

What business problems are you solving with the product? What benefits have you realized?

I will list a few:

1. Reduction of double entry of information from paper to the database.

2. The Document Management module has been very useful to keep track of documents and mailing but also environmental consciousness.

3. Benefits Administration is another MUST product to have. I am very pleased the employees decide which benefits they select. This empowers our employees and reduces manual error when processing payroll.

4. Processing payroll time has been reduced from 2 1/2 days to half day, including the review/approval of payroll.

0 of 0 found this helpful.
Helpful?
Response from Lanie James of Paycom

Boris, thank you for the detailed review showcasing how Paycom is solving business problems for you. We're happy to partner with you. Please reach out to us if you need anything.

Paycom review by <span>Sean M.</span>
Sean M.
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Verified Current User
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Best Combination of Value and Service

Reviewed On
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Verified Current User
What do you like best?

We switched from another HRIS/payroll provider over to Paycom a little over a year ago and I can honestly say that it has been one of the best decisions our HR department has made. I was the point-of-contact throughout the implementation process and their service model was certainly refreshing. I had been accustomed to long holds on 1-800 numbers and having a dedicated service rep at Paycom has been great for our team.

In addition to the great service we've received, the system itself has played an integral role in streamlining and digitizing many of our processes. Things like onboarding, training, surveys, etc., have been moved away from the stone age with the help of Paycom, which has been a life saver for us since we have several locations across the United States.

What do you dislike?

The idea of having the applicant tracking portion integrated within our HRIS was great in theory, but ultimately Paycom's ATS offering was subpar for the time that we used it. To their credit, however, they are proactive in hearing client feedback and upgrading their system regularly.

Recommendations to others considering the product

Paycom is a great value and they are continuously improving, plus you'll get better service than you will at most HRIS/payroll providers.

What business problems are you solving with the product? What benefits have you realized?

Electronic onboarding, online learning management system (LMS), benefit administration, and survey facilitation to name a few. Paycom truly has robust options that are integrated within their system that are easy to use.

0 of 0 found this helpful.
Helpful?
Response from Kyle Bruce of Paycom

Thank you for your review and feedback! We’re happy to hear that switching to Paycom was one of the best decisions you’ve ever made. Regarding the ATS, we appreciate your feedback as we are committed to continuous improvement and providing value to our clients. Please contact us at any time with your ideas, we’d love to hear from you.

Paycom review by <span>Amy S.</span>
Amy S.
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Verified Current User
Review Source

PayCom

Reviewed On
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Verified Current User
What do you like best?

It is efficient and easy to use. You can be completely paperless and environmentally concussions with all Human Resources needs. Everything is clearly labeled and well organized, this makes the function very easy to use and teach to new employees. You can access it from many different devices for what your different needs are.

What do you dislike?

There are a lot of various components that are not always as well explained as some of the other tools offered. The background also recently changed to a yellow background that is stressful to look and and overwhelming. The yellow is confusing and a really bad combination with the set up of Paycom. Also, when you pull it up you need to refresh it so that it shows you as logged out so you can log in and actually clock out.

Recommendations to others considering the product

It is a easy and diverse, offering lots of different features that are easy to learn and quick to explain. The mainly things that paycom can offer are a great way to bring together all parts of Human resources so that there is just a one stop place to take care of everything.

What business problems are you solving with the product? What benefits have you realized?

All the information employee's need are right there and at their fingertips. You can time in and out, request leave, look at paystubs, approve your time cards, etc. All of which are self explanatory and easy to use. Instead of having many different avenues and many different persons on contact, all the information is right there and available for HR and employees to look at.

0 of 0 found this helpful.
Helpful?
Response from Kyle Bruce of Paycom

Amy, thank you for your review and feedback. Please reach out to your Paycom specialist about any of the tools you have questions about and feedback you have about the user interface. We want to make sure you are getting the most out of the system so that it’s even easier and more efficient for you and your employees.

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