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Paycom

Paycom

4.0
(373)

Paycom is an HR technology provider with a single-database, end-to-end product providing solutions for Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management, all in one application.

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Paycom review by Karry W.
Karry W.
Validated Reviewer
Verified Current User
Review Source

"Fast, Easy and Great customer service"

What do you like best?

Paycom has the best customer service. When I have a problem or I need help locating a report I just call or email my representative and she either walks me through the process, sends be detailed instructions and has even generated the report I needed and emailed it to me.

What do you dislike?

The only thing I dislike is when I am working in the employee list I have to sort it. The list is alphabetical which is fine but it does not filter out inactive/terminated employees. But really it's just a click of a button and the list is filter/organized the way I like it. I just wish there was a way I could get the list to stay sorted the way I like it. There maybe and I have just not found it and it has not really been a top priority either because it does not bother me that much.

Recommendations to others considering the product

You will not find a better company to help you with your payroll and hr needs.

What business problems are you solving with the product? What benefits have you realized?

Paycom takes care of all our payroll needs.

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Paycom review by Michal .
Michal .
Validated Reviewer
Verified Current User
Review Source

"Abundantly tedious software with confusing interface providing the worst user experience."

What do you like best?

The overly secure login system always logs me out and asks these security questions that no-one ever remembers answers to. So I guess that since it takes me at least 10 minutes to log in, then it must be impossible for a hacker to break into the system.

What do you dislike?

Generally, this system is just not working for me at all. It is not clear whether it only informs me about my current pay, or if I can actually use it to transfer money.

Secondly, the security system is driving me crazy every time I try to log in. Even if I choose the "remember me" option in my browser, Paycom logs me out and asks me 3 security questions, which I rarely recall answers to. I hope my university switches to a different system.

Recommendations to others considering the product

If you require a high-security system for pay-management the Paycom is for you. However; if you want to provide your employees with a user-friendly experience go with a different system.

What business problems are you solving with the product? What benefits have you realized?

My university uses Paycom to send money to its employees and student workers. I works for its purpose, however; it creates more problems than it solves.

What HR Management Suites solution do you use?

Thanks for letting us know!
Paycom review by Chad R.
Chad R.
Validated Reviewer
Verified Current User
Review Source

"Paycom, my HR Department"

What do you like best?

Paycom's payroll tool is very easy to use and customer friendly. I am on the site weekly and am very glad that I can process my payroll in a few minutes. I have w2 employee’s and 1099 contractors that I pay through my company. Having a tool that is easy saves me time and thus saves me money. The greatest asset that Paycom offers is their friendly and knowledgeable staff. I would be lost without my specialist. She is amazing. Once the payroll is complete, the reports are very easy to use and run so that I can keep track of all my expenses.

What do you dislike?

My speicalist makes sure I do not have any "dislikes." The service is priceless with Paycom and she handles all questions, issues and even offers advice on how to use the paycom system in even more effiecent ways.

Recommendations to others considering the product

Take advantage of having a dedicated specialist assigned to your company. He/she is a wealth of information and will greatly enhance your experience.

What business problems are you solving with the product? What benefits have you realized?

Paycom is literally my HR department. They handle all my filings, reports, compliance and notifications to my employees. This is a one stop HR provider.

Paycom review by Ricky A.
Ricky A.
Validated Reviewer
Verified Current User
Review Source

"Human resource management simplified"

What do you like best?

Paycom is a wonderful tool for small to medium organizations looking for a single system to manage Human Resources related tasks and processes

Performance management is a key feature that allows me to efficiently track and manage my team's performance. Instead of a one-time, resource consuming performance review cycle, Paycom allows me to add notes throughout the year so end-of-year performance reviews become a snap.

We recently implemented Paycom expense which has streamlined submitting and approving team and department expenses. A key feature is the ability to create expense templates for monthly recurring expenses, saving valuable time and energy.

Benefits management simplifies what could be a complex process to research, understand, and enroll in company sponsored benefits. In particular, a single dashboard displays all of your employee benefits making it easy to find what you're looking for and make changes along the way.

What do you dislike?

We've recently tapped into Paycom's My Learning module. I'd like to see an investment in content development areas like security and compliance to further leverage Paycom as the main source for employee training.

Paycom's UI design and navigation feels outdated compared to similar software.

Recommendations to others considering the product

Have a strategic reason and direction for updating or purchasing an HR information system. If you have existing process or people issues today, a new software solution won't solve it, it will simply exacerbate it. Additionally, having a roll out and support plan will increase employee use and adoption.

What business problems are you solving with the product? What benefits have you realized?

Employees spend less time managing their time, information, and benefits which results in more productivity. Performance management has become more visible organization-wide

Paycom review by Laurie B.
Laurie B.
Validated Reviewer
Verified Current User
Review Source

"Paycom - Easy to use"

What do you like best?

I love that it takes a lot of the questions that I would be submitting to accounting or HR out of their hands and into mine. I can find all the information that I need in one place, quickly.

What do you dislike?

We do our reviews through a module on Paycom. It is not my favorite to do a conduct my review in an impersonal type of fashion but that is my companies decision, not a Paycom decision.

Recommendations to others considering the product

If you want your employees to easily be able to access their payroll information , HR information, any company wide documents you want to be uploaded to this one site, performance/goal review, company directory, eligible benefits then Paycom is worth a try. From day one of our merger, Paycom was the one constant in our HR and accounting department.

What business problems are you solving with the product? What benefits have you realized?

For our business it allows less overhead people by allowing a lot of HR and accounting type information to be handled by Paycom. I can view my time off accruals, I can increase my 401K contribution, I can opt in or out for flexible benefits or HSA, etc.. We use Paycom as HR assist and definitely an assistant for accounting.

Paycom review by Christina Shuli A.
Christina Shuli A.
Validated Reviewer
Verified Current User
Review Source

"User friendly and accessible for employees."

What do you like best?

Paycom's layout is easy on the eyes and non-distracting. Core items are listed clearly and concisely, clicking through them and accessing individual sections is easily managed. It is also simple to incorporate company documents for employees (including documents specific to an individual employee) in the program. Paycom also affords employees a way to manage their expenses and track refunds from the company.

What do you dislike?

In order for users to access the website, it is required to enter 3 items- username, password, and last four of your social security number. For ease of access, a username and password would suffice.

Recommendations to others considering the product

We process bi-monthly pay periods. I've heard there may be difficulty in bi-weekly or more pay periods- make sure their program supports your desired payout periods for automatic generating of reports.

What business problems are you solving with the product? What benefits have you realized?

Employees are able to easily manage their W2s, expenses, documents and time off requests- all in one place.

Paycom review by Crystal O.
Crystal O.
Validated Reviewer
Verified Current User
Review Source

"Best experience EVER!!!"

What do you like best?

Customer Services is amazing!!! I have worked with quite a few payroll companies and Paycom is the best. If and that is a big IF I have any issues, i dont get transferred to a million different people in a call center. I get MY Payroll Specialist. Then I have regular meetings with my Client Relations manager to make sure I am using the system to my full capabilities. My sales person even checks up on me. :)

What do you dislike?

That some items are not as customizable like the expense dashboard but other then that...I LOVE IT ALL! In the almost 3 years we have been with Paycom, we only had one major issue and that turned out to a system issue that needed to be fixed. They were on top of it and made sure to communication with me at all steps.

Recommendations to others considering the product

I recommend Paycom to anyone rather you are looking to switch or you are happy with your current provider. Paycom is better and I promise.

What business problems are you solving with the product? What benefits have you realized?

I love how I can have everything through one system. I love Paycom! Before we had multple systems checking different things. This is by far the best system for my company!

Paycom review by Jasmin G.
Jasmin G.
Validated Reviewer
Verified Current User
Review Source

"Paycom "

What do you like best?

Paycom is user friendly. It is easy for employees and HR professionals to navigate the system.

The reporting features are great. The benefits module is getting better every year. It allows our employees to have a seamless online enrollment. The employee self service is easy to use.

There is always a dedicated representative who I know can answer my tough questions. My favorite feature is that you can make development requests that Paycom may implement. Paycom is always improving and getting better.

What do you dislike?

We are a non-profit and it would be nice to have a separate category for unpaid volunteers so we can track their hours. I also dislike seeing all the cool modules and products that Paycom offers that I know my company will never be able to afford. I would like to able get rid of fields that we don't use in the employee record or at least gray them out.

Recommendations to others considering the product

I have evaluated multiple products and I still prefer Paycom over anything else on the market today.

What business problems are you solving with the product? What benefits have you realized?

With Paycom you do not have to re-enter data from the application to the background check to the employee records to the benefits system. It is so convenient to have all the data in one place.

Paycom review by Ashley T.
Ashley T.
Validated Reviewer
Verified Current User
Review Source

"Paycom is absolutely wonderful!"

What do you like best?

Paycom has put our minds at ease with payroll and our payroll taxes. I love being able to call our dedicated specialist and have my questions answered in a respectful and quick manner. They are always willing to help and are extremely knowledgeable. I don't have to worry about giving my employees paper checks or filing my withholding taxes, which allows me to complete other tasks at hand and not worry about payroll. I had an issue with the State of Oklahoma and our taxes previously and when I called Paycom they insured our taxes had been filed and followed up with the State and had everything figure out within minutes. They are extremely easy and give you peace of mind.!!

What do you dislike?

I haven't been able to figure out the app, but I will learn this later. I can't seem to ever be able to log in for some reason. Other than that I have no complaints. This truly is a great company.

Recommendations to others considering the product

I would recommend anyone to use Paycom. Their employees are pleasant and helpful! They truly are wonderful.

What business problems are you solving with the product? What benefits have you realized?

We are now going to add clocking in and out and have employees submit vacation which will help our small business out with payroll and back office management. We are greatly looking forward to this and not having to write out times when employees come and go! We are also looking into Expense Management and hoping we love this new tool!

Paycom review by Taylor O.
Taylor O.
Validated Reviewer
Verified Current User
Review Source

"Excellent Product, Excellent Service"

What do you like best?

Paycom is excellent. I work with 4 different companies and i am able to manage all four separate companies from the same log-in. It lets you toggle between companies which makes my time card editing and approving process go by so much faster! I also LOVE the customer service. I have a designated agent whom I can call directly if i have any issues and she is quick to help out in any way she can. Additionally, the W2s are sent to ou via fedex all ready to go. SO easy to deal with during tax season

What do you dislike?

My only gripe with paycom would be that we seem to consistently have an issue with a certain tax being taken from each employees check and paid forward to the state. In Oregon there is a Trimet tax and paycom seems to have a hard time getting that taken care of. However, through many calls with our agent, we were able to (hopefully) get this problem solved. Overall, a minor issue when I consider the many benefits of working with paycom.

Recommendations to others considering the product

Excellent product to consider. Especially if you have multiple companies. Customer service will aim to help you in any way possible and they always strive to make you happy. A+ in my book.

What business problems are you solving with the product? What benefits have you realized?

As stated previously, toggling between my 4 companies saves me a lot of time. We also have a lot of employees that work out on the field and having a mobile app for those employees has been a big help.

Paycom review by Dan R.
Dan R.
Validated Reviewer
Verified Current User
Review Source

"Best solution for payroll and HR"

What do you like best?

It was so easy to implement and use. Our employees have a completely different impression of our company using this platform. It has inspired me to take a completely different approach to HR which has significantly improved our recruiting.

What do you dislike?

I like everything about the solution. This was the easiest enterprise solution I've ever implemented. The one area I'd like to see improve is the administrative access. I don't like having to login as a client and a user.

Recommendations to others considering the product

This was really easy to implement and use. Don't be intimidated about the implementation. It's as close to "flipping the swith and something working" as you get.

What business problems are you solving with the product? What benefits have you realized?

We use Paycom as a complete employee training and onboarding solution. Our payroll taxes get completely handled by them. The whole process is awesome. I can't remember a single system outage or function not working.

Paycom review by Jessalyn K.
Jessalyn K.
Validated Reviewer
Verified Current User
Review Source

"Nice layout but sub categories can use some work"

What do you like best?

I really like the ability to swap login as the Client or EES - that makes it easy for me to view my information and/or jump into entering time for my staff. The web layout is nice. I really like the capability to do a test sample paycheck.

What do you dislike?

The web layout is nice however some of the sub categories do not make any sense. Like for instance, I was looking for information on how much my employer contributes to my medical - it does not display whether it is monthly, biweekly, etc. I hate having to change my password every 99 days - such a hassle.

Recommendations to others considering the product

It took our staff a bit of time to learn Paycom and it's features. Once a training was provided, everything was pretty intuitive.

What business problems are you solving with the product? What benefits have you realized?

We are using Paycom to enter time off for our staff. It also allows our HR to streamline their information on benefits, pay, deductions, etc.

Paycom review by Tanya L.
Tanya L.
Validated Reviewer
Verified Current User
Review Source

"Good software"

What do you like best?

The software has lots of customization options. They are constantly making updates to improve the quality of the product. Customer service is available all the time. Works really well for basic HR functions and payroll. There are many add-ons available for an additional price.

What do you dislike?

Customer service can take awhile to actually resolve the issue if it's complex. The setup of certain payroll functions should be clarified with more direction from customer service on different options available since there is some stuff that they have to do on the back end that the users can't see. For example setting up tax codes or setting up leave policies.

Recommendations to others considering the product

Be very careful and double-check items you have them set up for you to ensure they are correct before going live

What business problems are you solving with the product? What benefits have you realized?

It is very easy to keep track of dates in this software especially with the custom form fields. In the healthcare field we have many items we have to keep on top of so they don't expire. I also find that the Employee Self Service is very easy to navigate for our employees and a lot of options can be done by the employees themselves.

Paycom review by Taylor M.
Taylor M.
Validated Reviewer
Verified Current User
Review Source

"Great platform, terrific service!"

What do you like best?

The platform is great, but the service is what makes Paycom even better. Throughout our implementation, and now through our first six months, we have not had a single rep who wasn't readily available to answer any question we had. Jessica Wade is our current dedicated specialist and she is beyond fantastic.

What do you dislike?

We really have not found anything with Paycom that we dislike. Obviously employees were hesitant at the beginning to switch to a new platform, but training the employees was easy and simple and everyone got onboard rather easily.

What business problems are you solving with the product? What benefits have you realized?

We are working on setting up Performance Management with Paycom and we feel like this will make the process of performance reviews bearable for both employees and managers.

Paycom review by Boris H.
Boris H.
Validated Reviewer
Verified Current User
Review Source

"Director of Accounting"

What do you like best?

Paycom is easy to use as administrator. It's easy and intuitive to use for employees as well.

Having a designated Paycom representative to contact for an issue is wonderful.

I am very pleased with the service and support.

What do you dislike?

I have no comments on things I dislike about Paycom. I feel the system works well for our needs.

What business problems are you solving with the product? What benefits have you realized?

I will list a few:

1. Reduction of double entry of information from paper to the database.

2. The Document Management module has been very useful to keep track of documents and mailing but also environmental consciousness.

3. Benefits Administration is another MUST product to have. I am very pleased the employees decide which benefits they select. This empowers our employees and reduces manual error when processing payroll.

4. Processing payroll time has been reduced from 2 1/2 days to half day, including the review/approval of payroll.

Paycom review by User
User
Validated Reviewer
Verified Current User
Review Source

"Human Resources made Easy for Employees"

What do you like best?

I personally like how easy it is to enter my daily time in and time out along with checking out/in for lunch. The interface is simple yet intuitive and has plenty of features which are easily accessed along the top in the static menu that follows you from page to page. The task center is really nice, it allows my manager to send us individual tasks for specific updates and approvals we need to make and vice versa; we can send them tasks for updates and approvals as needed. We are just starting to utilize the new goal management and annual review system and so far it has been great, it has specific criteria we are reviewed on and it also provides an area for our manager to build and design goals tailored for individual employees throughout the year. It is nice that the review process provides us an area to provide our feedback and thoughts before final approval of our reviews throughout the year.

What do you dislike?

I personally believe that the PTO management feature is somewhat confusing. It provides me with my current time off, minus any pending PTO that I have scheduled however it also provides me with a future time off based on a specific date that I have never understood and have personally found somewhat confusing. I do not prefer military time and it wouldn't bother me as much if I could change it in the settings, but it appears that it defaults to military and cannot be changed. Every time I miss a punch in/out or need a simple time alteration I have to bother my manager for help resolving the issue and it can become frustrating for both parties involved especially when it happens often, even when accidental. I also don't like we all have two separate logins...one for an employer and one for an employee which both contain separate features and information; it would be better managed through a single login.

What business problems are you solving with the product? What benefits have you realized?

Paycom has been a fantastic HRIS platform that has provided much needed improvement and structure to our review process. Before we had Paycom our review process was on paper and extremely information as well as subjective from a management standpoint, but now we have a clear understanding of what our goals are and we now have a clear understanding of what management expects from us as well as what we need to achieve in order to realize those improvements. Paycom has also made accessing and reviewing historical reimbursement, through the use of the built in reporting, very simple, extremely detailed and easy to use. Managing and accessing our W2s is easier than ever and all employees agree that the new payroll and time management systems have been a huge success and are very easy straightforward and easy to understand.

Paycom review by Sean M.
Sean M.
Validated Reviewer
Verified Current User
Review Source

"Best Combination of Value and Service"

What do you like best?

We switched from another HRIS/payroll provider over to Paycom a little over a year ago and I can honestly say that it has been one of the best decisions our HR department has made. I was the point-of-contact throughout the implementation process and their service model was certainly refreshing. I had been accustomed to long holds on 1-800 numbers and having a dedicated service rep at Paycom has been great for our team.

In addition to the great service we've received, the system itself has played an integral role in streamlining and digitizing many of our processes. Things like onboarding, training, surveys, etc., have been moved away from the stone age with the help of Paycom, which has been a life saver for us since we have several locations across the United States.

What do you dislike?

The idea of having the applicant tracking portion integrated within our HRIS was great in theory, but ultimately Paycom's ATS offering was subpar for the time that we used it. To their credit, however, they are proactive in hearing client feedback and upgrading their system regularly.

Recommendations to others considering the product

Paycom is a great value and they are continuously improving, plus you'll get better service than you will at most HRIS/payroll providers.

What business problems are you solving with the product? What benefits have you realized?

Electronic onboarding, online learning management system (LMS), benefit administration, and survey facilitation to name a few. Paycom truly has robust options that are integrated within their system that are easy to use.

Paycom review by Amy S.
Amy S.
Validated Reviewer
Verified Current User
Review Source

"PayCom"

What do you like best?

It is efficient and easy to use. You can be completely paperless and environmentally concussions with all Human Resources needs. Everything is clearly labeled and well organized, this makes the function very easy to use and teach to new employees. You can access it from many different devices for what your different needs are.

What do you dislike?

There are a lot of various components that are not always as well explained as some of the other tools offered. The background also recently changed to a yellow background that is stressful to look and and overwhelming. The yellow is confusing and a really bad combination with the set up of Paycom. Also, when you pull it up you need to refresh it so that it shows you as logged out so you can log in and actually clock out.

Recommendations to others considering the product

It is a easy and diverse, offering lots of different features that are easy to learn and quick to explain. The mainly things that paycom can offer are a great way to bring together all parts of Human resources so that there is just a one stop place to take care of everything.

What business problems are you solving with the product? What benefits have you realized?

All the information employee's need are right there and at their fingertips. You can time in and out, request leave, look at paystubs, approve your time cards, etc. All of which are self explanatory and easy to use. Instead of having many different avenues and many different persons on contact, all the information is right there and available for HR and employees to look at.

Paycom review by Cherilyn D.
Cherilyn D.
Validated Reviewer
Verified Current User
Review Source

"Paycom Review 2018"

What do you like best?

Paycom is easy for employees and managers to use but has a lot of flexibility on the back end to customize.

What do you dislike?

Because it is cloud based, and crosses many industries, there are industry specific options that they don't do real well such as PBJ accounting and weighted OT with shift differentials.

Recommendations to others considering the product

Paycom is highly customizable to create workflows for onboarding, offboarding and employee changes. Yet it is also user friendly for new users, if workflows are thought through well.

What business problems are you solving with the product? What benefits have you realized?

Payroll, benefit enrollment, employee changes, immunization tracking, onboarding, communication regarding hires and separations, time and attendance, PTO tracking, FMLA tracking, ACA compliance, COBRA management, integration with scheduling, applicant tracking, performance management.

Paycom review by Bill B.
Bill B.
Validated Reviewer
Verified Current User
Review Source

"PAYCOM best fit for small businesses "

What do you like best?

Originally we thought our.business was too small for PAYCOM to manage with only 9 employees. WRONG! Their software is super easy to use w/exceptional customer service. Another benefit is the ability to transpose labor from my POS directly to PAYCOM. Highly recommend any small business to use PAYCOM for payroll & HR matters.

What do you dislike?

I don't dislike anything. We've only had excellent experiences with PAYCOM.

What business problems are you solving with the product? What benefits have you realized?

I used to send my payroll to my CPA which required a lot more work. However, the ease of use of PAYCOM software has freed up what used to take me 1/2 of a day. Now, it only takes me a few minutes! On boarding New employees is much simpler also.

Paycom review by Katie L.
Katie L.
Validated Reviewer
Verified Current User
Review Source

"Paycom user for over two years."

What do you like best?

One of the most useful tools for me on the Paycom website is the tax setup. Tax deduction options can be modified by the employee right on the site and updates are real time. I also love the fact that we can change our payroll automatic deposit options. If we want to add a bank to split the payment, we can do that as a self-service on the website. This is invaluable because prior to using this service, the process was very manual and took weeks to implement a change such as a new bank or even changing the deposit amount(s) to multiple banks.

What do you dislike?

Through my employer we have the option to deduct an amount from our paycheck to contribute to our healthcare HSA account. The amount that is deducted for HSA contribution is reflected on the website via the View Paystub, but user cannot modify this amount on the website. The only way we can do this is to email our payroll representative within the company.

Recommendations to others considering the product

Paycom is a great website and being able to make real-time changes to our payroll options is invaluable to employees.

What business problems are you solving with the product? What benefits have you realized?

The tax records are accessible to employees at any time. Once logged in, user can download or view previous end of year tax paperwork. The website provides prior year-end tax forms (W-2) so we do not have to request from our payroll department via email, which can take a long time to receive. Since users are able to download W-2's and change tax deduction setup, payroll department isn't interrupted or added workload. Also, the employee isn't held up from making necessary changes to the tax set up or delay in receiving the tax paperwork as needed.

Paycom review by Brittany B.
Brittany B.
Validated Reviewer
Verified Current User
Review Source

"Our expereince has been phenomenal! We couldn't ask for anything more."

What do you like best?

The platform that Paycom offers is fantastic and is completely changing our processes and procedures for the better. I think, in the end, Paycom could equate to at least one full time employee for us in the efficiency it has created. However, what we love best about Paycom is their customer service. They go above and beyond to ensure we are taken care of, that we understand the system and that all of our questions get answered in a timely and productive manner. We have incredibly high expectations and Paycom has exceeded them in every realm, especially with the personal touch they provide.

What do you dislike?

The only challenging part to Paycom is the work it takes to implement a new system. This would be true with any new system implementation though and with Paycom's outstanding customer service you are never left without resources to complete the project in front of you.

Recommendations to others considering the product

I am so thankful we implemented Paycom! They have been a joy to work with and have created efficiency that has saved us a tremendous amount of time. It was worth every penny and the effort of implementation for what we've gotten out of it!

What business problems are you solving with the product? What benefits have you realized?

Paycom is helping us increase efficiency in multiple areas. Prior to implementing Paycom, all new hires would manually fill out forms and our HR Manager would input each form into various platforms to get them on boarded. Now with Paycom, the new hire completes all of their paperwork digitally and then feeds allow the information to auto input into our various carriers and platforms. This will also be a tremendous help during open enrollment time for us as that was all done manually prior to this implementation as well. We are already noticing that Paycom has saved us a tremendous amount of time in simply running payroll and on boarding new employees. The time saving has not just been felt in HR but also in our Accounting team as we have streamlined our GL feed as well. In the end, Paycom is saving us at least one full time person on staff with the efficiency that was created.

Paycom review by Erin B.
Erin B.
Validated Reviewer
Verified Current User
Review Source

"Best User Friendly HRIS and Payroll System Out there"

What do you like best?

The organization and implementation of the entire process was absolutely smooth. I loved the training and the timelines.

What do you dislike?

Honestly, not one thing. Everything is great about Paycom.

Recommendations to others considering the product

Go for it! Don't think twice! Paycom is always thinking about their clients and considering what is best for them. They are always putting US first and what we want and need. Their system is user friendly and simple. On the first week we went live, even our employees were rejoicing on the difference from making the switch to a new HRIS/Payroll provider. As the HR Director, I love the extra features of the PAF and Surveys! What a wonderful idea! It truly makes things so much easier for my HR Team! If it's even possible to "fall in love with an HRIS/Payroll system" then I would say Paycom would be that platform for me! It is an amazing product! I only wish we made the change sooner! On top of the actual product itself comes the added bonus of the most dynamic customer service team that we were assigned too! We had wonderful individualized attention, in which I can honestly say, I would now refer to my Paycom Reps. as my new friends!

What business problems are you solving with the product? What benefits have you realized?

Housing one system for everything to make our employees lives easier.

Paycom review by Blake H.
Blake H.
Validated Reviewer
Verified Current User
Review Source

"Intuitive and Innovative"

What do you like best?

As someone who loves to see improvements, I love that Paycom is constantly using customer feedback to improve their software and stay competitive in the HRIS industry. Their software is super easy to navigate and the dedicated specialists are helpful when needed, too.

What do you dislike?

With any software you come across, you are bound to find limitations. Any limitation thus far, we have been able to accommodate and come up with a solution to resolve the setback.

Recommendations to others considering the product

Be open to suggestions and willing to work proactively with your reps.

What business problems are you solving with the product? What benefits have you realized?

Paycom has assisted our company in moving into a paperless era. With the personnel action forms and document storage system, we have reduced our paper waste for employees tremendously.

Paycom review by jamie V.
jamie V.
Validated Reviewer
Verified Current User
Review Source

"Paycom's level of customer service is excellent and the software/website is easy to use"

What do you like best?

My company has been using Paycom's services since the late 1990's. They consistently process our payroll correctly and on time. The customer service response is exceptional. It doesn't matter that we are a small company, we still get a dedicated team of specialists that usually respond to all requests within 15 minutes. The software/website is very easy to use and the built in report writer allows for special reports to be generated for things like worker's comp and insurance audits.

What do you dislike?

Nothing comes to mind. It works well and does what I need it to do.

Recommendations to others considering the product

It's easy to use and is priced right. Customer service is excellent.

What business problems are you solving with the product? What benefits have you realized?

Being a small company, it was difficult to keep up with all the thing involved in the payroll process. Tax rates, tax filings, vacation and sick leave accruals, and W2's took a considerable amount of time. We tried using an in-house program and then using another payroll processing company. Paycom quickly turned our payroll function into a smooth, streamlined process.

Paycom review by Ron T.
Ron T.
Validated Reviewer
Verified Current User
Review Source

"Simple and Easy to use"

What do you like best?

I love how the tool has a desktop version and a just as powerful mobile version. I'm about to easily do whatever I need to on either device.

What do you dislike?

Nothing as of yet. Its still being fully implemented but as of now everything I need it for as an employee and manager has been great.

Recommendations to others considering the product

Its not as well known as some others but certainly has potential. It will be a big player quite soon

What business problems are you solving with the product? What benefits have you realized?

It certainly makes it easy to track everything all at one place. No need to go from one system to another. Plus knowing we can easily scale with this system is another plus. Our previous tool did not let us do that and we started using it always knowing we would need to eventually move to another system.

Paycom review by Nancy R.
Nancy R.
Validated Reviewer
Verified Current User
Review Source

"Great Payroll and Expense System"

What do you like best?

Paycom is a great payroll and expense system for any employee to utilize. It is easy to use and has capabilities to input hourly or actual clocked time as well as expenses. You can also run reports ad hoc.

What do you dislike?

There are really no features that I do not like about this application tool. It is a very functional tool in many ways and easy to use.

Recommendations to others considering the product

This is a great product for any size company and all types of employees. The ease of use and the end-user application is extremely easy to use on a daily, weekly, monthly or even annual basis depending on the need.

What business problems are you solving with the product? What benefits have you realized?

This is a one stop shop for all my HR needs with Time logging as well as expense tracking and reporting for annual budgeting needs.

Paycom review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Verified Current User
Review Source

"Excellent experience with a great company"

What do you like best?

I love that Paycom truly listens to the needs of their customers. Paycom is always working to give their customers the best possible products.

The Paycom products all link and communication together. Timecards flow into the payroll grid allow for payroll to be processed in minutes. The checklist and flags within Payroll grid, allow to ensure that you have not missed anything. Paycom stays on top of any legal changes and their training is outstanding. There are webinars, product manuals, information sheet and flow charts readily available to help with any question. Having a dedicated Payroll Specialist is a great benefit.

What do you dislike?

Honestly, it is very difficult to dislike anything within the Paycom system. The Report Center can be overwhelming at times, but my dedicated payroll specialist is always there to save me.

What business problems are you solving with the product? What benefits have you realized?

There are alot of benefits to Paycom. Payroll Processing, Document Management, Performance and Compensation, FMLA and Cobra support, to name a few. The list can go on forever.

Paycom review by Tasha S.
Tasha S.
Validated Reviewer
Verified Current User
Review Source

"Fantastic experience"

What do you like best?

Paycom makes doing payroll super easy! Processing payroll does not take me very long at all! And getting the paychecks is so reliable! I have been using Paycom for about 2 years and I have NEVER had late checks to give to employees. To run year end payroll reports is super easy as well.

What do you dislike?

I don't dislike anything about Paycom. If I ever hit a snag, I contact my representative and she resolves it fast, or answers my questions. Because they have a great staff - I don't have anything that I 'dislike' for very long.

What business problems are you solving with the product? What benefits have you realized?

With the other payroll processing, I would some times get checks - the day of Pay, or a day late. It was so frustrating. Now, I never give it a second thought. I know that my employees will get their checks on time.

Paycom review by Angela H.
Angela H.
Validated Reviewer
Verified Current User
Review Source

"Excellent Service"

What do you like best?

Our company has used the Paycom payroll system since 2005. Their system allows the payroll process to take only minutes each month. The system is designed to allow the employer to add employees and make changes throughout the year with ease. The Paycom system streamlines the payroll process, tax rates, tax filings, accruals, and the preparation of W2's. There is always a payroll specialist available to answer questions. Our payroll has always been processed in a timely and correct manner.

What do you dislike?

We've had several different payroll specialists. However, it has not caused any issues. It's just a matter of developing a working relationship with someone new.

Recommendations to others considering the product

Great value for any company that is looking for a reliable payroll processing company.

What business problems are you solving with the product? What benefits have you realized?

Cost effective, saves time, insures timely and accurate remittance of our payroll taxes and preparation of our year end W2s for our employees.

Paycom review by Walter S.
Walter S.
Validated Reviewer
Verified Current User
Review Source

"Poor Service. Bad Technology. Error prone. Painful. It was a mistake to switch to Paycom"

What do you like best?

The reporting functionality is fairly capable, albeit difficult to use. One local technical person was great, but the rest of team in Oklahoma had been disappointing.

What do you dislike?

We switched from ADP to Paycom. Big mistake. While we were not happy with ADP, we had no idea how terrible Paycom would be. Conversion was expensive and full of errors. Time off PTO accruals were a total disaster. Almost our entire Paycom "team" left in less than 6 months. We'd been assigned multiple reps in less than a year. They are defensive. We've had entire payroll not process. Duplicate check numbers were issued on multiple occasions, causing bank to not honor paychecks for fraud concern.. Accrual system is antiquated; you have to manually calculate final checks, and if you need to cut a manual check during a payroll week, you have to do this "blind" as they can't show you current pay period accrual data until payroll is "paid" days later. Rep told us to "white out" accrual info on terminated employee manual checks because "the info is not accurate". We've had paychecks delivered late (in one case payroll never processed). This is the worst service provided I've ever worked with.

Recommendations to others considering the product

In brief: look elsewhere. At a minimum, be weary of conversion. We paid $7500 and had terrible experience. The accruals are very complicated in Paycom, and don't work properly. Paycom pushes burden on you to catch errors.

We are in Los Angeles, and paycom closes at 5pm sharp. THERE IS NO 24 HOUR emergency line. When our promised paychecks did not show up by 5pm, we had no ability to reach anyone. It is not possible to see info to run manual checks if the system has a glitch.

What business problems are you solving with the product? What benefits have you realized?

We realized fewer benefits at a higher cost.

Paycom review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Verified Current User
Review Source

"Absolute Disappointment"

What do you like best?

I would like it if it were a different system.

What do you dislike?

Too many things to count. They sell it as "one" system it's not. You can't build off of a standard report, so you have to create an entirely new report but not all of the fields that are available on the standard reports are available in the custom reports. So basically if you want to add one field to a standard report you have to call customer service. The reporting piece in general is a nightmare.

There is no training or understanding of how/when the data is getting into the system during implementation. Everything will look right and then all of the sudden it's changed and everything is off. I've spent countless hours fixing items they've adjusted themselves.

There is no Ben-Admin. They sell you the benefit tool but it's clunky and cumbersome. My new hires have to go through 38 pages of information to enroll in our plans. The system is not robust enough to know what to offer and what not to offer so they have to waive everything if it's not applicable.

Talk to multiple people before taking them on their word. Our "implementation specialist" told us the system couldn't do certain things, it can so now that employees are in the system and being paid we're trying to rework everything.

I've gone through 3 other implementations and this one has by far been the worst.

Recommendations to others considering the product

Ask about the client portal vs the employee ess (managers have 2 different logins, 1 for their ess account and 1 to sign off on time cards.) I spend about 45 minutes a day resetting passwords and making sure they're logged in to the right side.

They don't work well with other systems. If you have a COBRA provider you like, forget it. You have to use Paycom or enter them all manually. Paycom does not currently have a COBRA file feed connection and they will not send a census to our provider (discovery).

The "implementation specialist on site" sounds great but mine spent more time answering other clients questions and calling other people because she didn't know much. I was told several times that the system couldn't handle certain labor allocations, only to be told it could after we implemented. Now I'm having to re-work everything.

The BenAdmin is a bare bones system. If you have more that medical, dental and vision it's cumbersome. My new hires have to go through 38 pages to enroll. It's not robust enough to know if you don't have dependent's don't offer dependent insurance.

You're going to do ALL of the set up. And when I say ALL I mean ALL. It doesn't matter if you know a lot or just a little about systems. They pretty much just upload your employee information and the position management, cascading labor allocations, benefit enrollments are all on you.

All and all I've been highly disappointed.

What business problems are you solving with the product? What benefits have you realized?

We wanted one fluid system, it is not. We wanted ease in reporting, there is none.

Paycom review by Greg R.
Greg R.
Validated Reviewer
Verified Current User
Review Source

"We have used Paycom for 9 years. The process is easy and cost effective."

What do you like best?

The simplicity of the online platform makes payroll or company reporting a breeze. Can't say enough about the customer support!. A+

What do you dislike?

No company or product is perfect but we have been very satisfied with Paycom

Recommendations to others considering the product

I have not implemented many of the features that Paycom can offer. But for Payroll and report generating, they rock! I have friends who use them for Human Resource management and they also speak highly but I do not have a great deal of knowledge from that side of the software. If it is anything like the payroll side, it will blow you away!

What business problems are you solving with the product? What benefits have you realized?

The payroll process is now so easy, I have more time to spend on sales and marketing. I real win for my organization. But perhaps best of all, it allows me to get out of the office and do more lead generating.

Paycom review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"RUN FAR FAR AWAY - Countless errors, slow to fix, lack of experience in payroll and taxes all around"

What do you like best?

Not much but if I had to choose... someone picks up the phone on every call. The flexible reporting options are also good.

What do you dislike?

Their tax department is a total mess. My company's implementation was a disaster and I am still finding things that need corrections over a year later. Tax errors I pointed out months ago have still not been resolved and I've burned countless man hours combing through and fixing their mistakes. With my previous payroll company, I had zero worries. I now have sleepless nights wondering about all the possible errors still occurring with our payroll.

The Employee Self Service is glitchy and locks my employees out with no rhyme or reason.

It seems Paycom experienced growth too fast and became unable to offer the kind of service required of an HR system. Most people I speak with are inexperienced and unsure and it has truly been a nightmare since day 1.

Recommendations to others considering the product

Don't use it. All of the big names offer similar HR functions. Pay more attention to the payroll side of things and don't fall for the gimmicky features.

I made the mistake of assuming they had the payroll portion down and have paid for it ever since.

What business problems are you solving with the product? What benefits have you realized?

I have encountered more problems in switching than I have solved. I am currently only using the system for payroll and HR files. I have lost buy in from all of my managers because of all the glitches in the scheduling / T&A portions so it has no benefits at this point.

Paycom review by Lindsey C.
Lindsey C.
Validated Reviewer
Review Source

"Amazing Company!"

What do you like best?

Easy-to-use program, reliable technology. As a user of this software, I never had to worry about collecting or keeping up with my information. Paycom does all that for you. They take the guesswork out of payroll and that is incredibly valuable, especially for my individual tax purposes. They are a trusted resource for all things Human Resource related. I have watched an individual work on all the things that Paycom supplies (payroll, tax withholdings, etc) and it is more than one person can do. Paycom does all this AND MORE.

What do you dislike?

There is nothing about PayCom that I dislike. Everyone can use this interface... From the woman who has never used computers, to the 18-year-old who grew up knowing how to use them. If problems ever arose, which were rare, the employees at PayCom quickly and efficiently solved them and did so with wonderful customer service.

Recommendations to others considering the product

PayCom meets all Payroll needs and then some. You never have to worry if you have the information you need because Paycom does the work for you.

What business problems are you solving with the product? What benefits have you realized?

As an individual, I have found that any Payroll question I have can be answered quickly and efficiently by this program. The system is very intuitive for a basic user. The more you learn to navigate the system, the more you uncover functionalities that help to improve payroll and HR. It all seems so easy, especially when you consider the critical data involved (salaries, personal information, taxes information, etc).

Paycom review by Samantha P.
Samantha P.
Validated Reviewer
Verified Current User
Review Source

"Love this Website!!"

What do you like best?

The thing I like best about Paycom is the option to use a paycheck calculator so I know how much I have for bills. It's also super easy to clock in an out at work!

What do you dislike?

The only issue I've encountered is it sometimes won't clock me out for the day if I've clocked out at lunch.

Recommendations to others considering the product

Use data if it's available, sometimes it works better than the wifi to load the site and it's features faster.

What business problems are you solving with the product? What benefits have you realized?

A benefit I really like is the fact that we can leave messages for our managers about scheduling issues for clock in/out problems. I also like the benefit of them being able to send us training and messages through our notification center so we don't have to take time out of our day to go talk to a member of HR.

Paycom review by Corbin H.
Corbin H.
Validated Reviewer
Verified Current User
Review Source

"Just the Right Fit"

What do you like best?

Paycom is very easy to use and very intuitive. This reduces the amount of training time and administration issues with our organizational users.

What do you dislike?

They routinely have challenges whenever they rollout an update that result in unintended "glitches", but they always get them resolved.

Recommendations to others considering the product

For small organizations with simpler requirements from the HR systems, Paycom is an ideal product. For larger organizations with more complex demands of the HR system, Paycom lacks the customizability and feature richness that might be called for.

What business problems are you solving with the product? What benefits have you realized?

Talent management is our biggest focus right now. Paycom is delivering the analytics we need to make sure we're doing the right things to retain our key talent.

Paycom review by Mike R.
Mike R.
Validated Reviewer
Review Source

"Director, Human Resources"

What do you like best?

The host of tools available to accomplish basically anything and everything I need to accomplish from an HR perspective. The ability to have things consolidated into one single platform! The intuitiveness of modules. The LMS and the ability to easily create content, course and then setup of sessions. The ATS, the ability to compliant manage all aspect of the applicant process makes the entire talent acquisition a breeze. All the account specialist I have been assigned have been responsive and knowledgeable. I have not once been able to get things resolved or answered!

What do you dislike?

It is an evil necessity, the frequency of changes and updates, it just means I am have to always learn something new and different which is good, so the dislike is really a good thing! The timeout on the login happens to quickly.

Recommendations to others considering the product

Make it your platform of choice! Invest in the LMS module. The Paycom University courses are quality and make delivering necessary training a breeze. Payroll processing is simple, with enough checks and balances to ensure that you properly processing payroll.

What business problems are you solving with the product? What benefits have you realized?

Payroll, learning, federal government compliance issues, performance, compensation,

Paycom review by Sherry F.
Sherry F.
Validated Reviewer
Verified Current User
Review Source

"Paycom Delivers Exceptional Service"

What do you like best?

Paycom's software is easy to use and their customer service is fantastic. There is always a live person there ready to answer all my questions. Having Paycom's service also helps me to perform my job more efficiently as I know payroll will always be done on time and accurately.

What do you dislike?

There really isn't anything I do not like about our partnership with Paycom.

What business problems are you solving with the product? What benefits have you realized?

We have to allocate staff time across several revenue sources so that we invoice grantees and private funders according to the contracts issued. Labor Allocation allows us to this in a manner that saves me an incredible amount of time.

Paycom review by Shane W.
Shane W.
Validated Reviewer
Review Source

"Basic and functional time management site"

What do you like best?

I appreciate how simple the Paycom interface is. Very basic options and no additional bells and whistles, which is especially helpful when trying to clock in/out and add hours quickly.

What do you dislike?

Under the "add hours" option, it's a little tedious to select the starting and ending dates and department number each time I want to add a new set of hours, especially if I'm adding day-by-day. Instead, I wonder what the development team would think about creating a "quick add" option where one could specify one department number and then add hours under that department for each day of the week without having to re-open the pop-up box each time (for example, Workday has this functionality).

Recommendations to others considering the product

It's a great, basic tool for employee management and timesheet organization!

What business problems are you solving with the product? What benefits have you realized?

Paycom allows my colleagues and I to stay organized with hours worked and approve timesheets efficiently.

Paycom review by Administrator in Machinery
Administrator in Machinery
Validated Reviewer
Verified Current User
Review Source

"Awful Customer Service "

What do you like best?

The system does have a good layout and is relatively user-friendly. It took our employees no time at all to learn the new system.

What do you dislike?

The customer service has been awful. We have paid for all of these services but getting Paycom to help us implement them is next to impossible. We had a great team come out and help us transition over, which went awful, and then after that, they set us up with a young inexperienced new rep.

Recommendations to others considering the product

Be sure to get a good timeline for when they will implement all services that you are paying for. They have messed up our system and have taken months to correct it (still not corrected). I can not run my AAP info because of that.

What business problems are you solving with the product? What benefits have you realized?

It was supposed to eliminate all the other systems we were using, but we have been unable to get the other portions of the system working yet.

Paycom review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Very bumpy road"

What do you like best?

For as much trouble as we had with the implementation, we have always been able to get in touch with someone to talk through issues, so that is something. We switched from ADP and one of the main reasons we chose Paycom was their service model. While there has been some turnover and our implementation team was not good at all from a project management perspective, the day-to-day service has been good. We don't have to "put in a ticket" like we did with ADP when an issue arises. We are generally able to reach someone via email or phone to go over the issue live.

What do you dislike?

Well, our implementation was pretty awful. Having been through this process before, I knew that there would be bumps in the road, but this was beyond any of our expectations. We chose to utilize Paycom's expense management solution and that was a terrible decision. We only lasted a few months before we had to purchase a new system to do expenses. The simplest user experience items were just not thought of (only allowing 10 line items per expense report, not being able to edit your expense report after it's been submitted, etc....I could go on). Every time we suggested something, it was like the first time they had ever heard of it and it would go into the "development request queue", which never seems to help.

One of the most frustrating aspects of the system as a user is that managers have 2 separate logins to the system. 1 as a Client Login so they can view their team's info and the other as the Employee Self-Service login for their own information. Our employees are really frustrated by this. While you can toggle between the two, they often get locked out, can't remember both passwords, etc. And, in order to give managers access to their team's compensation info, I had to create custom fields and re-enter compensation info. Paycom has coupled pay & hire date information with sensitive information such as Social Security Number and EEO information and that cannot be separated. You give managers access via granting access to specific forms and for some odd reason, all of that information is bundled onto the forms that contain the information managers SHOULD have access to.

PTO has to be "pulled" through a payroll in order for it to be deducted from accounts. It causes a lot of confusion among our employees who are looking for a very accurate picture of their accrual balances.

Generally, the system is very clunky. Everything is tied to these "forms" and it feels like you have to do 12 steps to get 1 thing set up. For instance, in order to give employees access to certain onboarding forms, you first have to create an onboarding checklist, then create a folder with the forms, then create a group that has access to that folder. It goes on and on. Again, we were not happy with ADP, but I would think twice about implementing Paycom again. They really need to up their game on user experience.

Recommendations to others considering the product

Think about what you need out of the system. It is generally OK for us as administrators (albeit clunky), but the employee experience is way behind other systems.

If you are an international company, I do not recommend Paycom. They do not support foreign currency at all.

We do not use their timesheets because we don't have hourly employees. It seems that a lot of Paycom's functionality is built around using timesheets (for instance, the accrual balance updates).

What business problems are you solving with the product? What benefits have you realized?

Generally, payroll has gone fairly smoothly (after our very painful implementation). It takes less time to process than it did with ADP.

Paycom review by Carissa B.
Carissa B.
Validated Reviewer
Verified Current User
Review Source

"Amazing Payroll/Benefits and HRIS Platform"

What do you like best?

The system is extremely easy to use. It is truly a one-stop system for all HR related functions including payroll, benefits, recruiting, database tracking, etc.

What do you dislike?

I would update the time off accruals a little to ensure instant capturing of requests vs. updating when a payroll file is run. This is the only thing I would change about Paycom at this point

What business problems are you solving with the product? What benefits have you realized?

The system has a large online and document storing capability so it takes much less "hands" and paper to keep personnel files and historical tracking of all HR functions. Saves a tremendous amount of time in an industry that is traditionally paper based

Paycom review by User in Pharmaceuticals
User in Pharmaceuticals
Validated Reviewer
Verified Current User
Review Source

"Paycom User review"

What do you like best?

I like that I can now access my Paycom account via a mobile app, which allows for Touch ID to be used for login purposes.

What do you dislike?

It makes me change my password more often than I'd like. I get that it's security and such, but my bank and brokerage account don't make me change my password, so why should Paycom? Also, it would be nice if I could manage my own disbursements rather than needing to update amounts and bank accounts with HR.

Recommendations to others considering the product

Online records of paystubs and mobile app are very convenient. W2 forms can be downloaded through the portal, so no need to wait for employer to mail forms.

What business problems are you solving with the product? What benefits have you realized?

It helps me keep track of my PTO hours that have been applied to billing cycles, and what PTO hours are still available. This allows me to keep my employer accountable to make sure my time is all accounted for. It's also good to have a heads up on where my paycheck is going and what the totals will be by the end of the year... good for tax return estimating before W2 forms come out. It's also great because I can see my paystubs online, vs having to deal with keeping hard copy papers organized.

Paycom review by Leslie R.
Leslie R.
Validated Reviewer
Verified Current User
Review Source

"Big Mistake"

What do you like best?

The Payroll process isn't too bad and our employees are paid.

What do you dislike?

Too many items....poor functionality, UI, reports, on-boarding ATS, HRIS, customer service, etc.

Recommendations to others considering the product

If you are looking for only payroll, it isn't too too bad, but utilizing any of the other modules is a big mistake. Paycom appears to be designed by people not in HR and the processes don't make any sense. ATS is the weakest I've ever worked with. We can't even email applicants non-selection letters. ACA and 1095-C reports were wrong and I had to manually correct all before they could go out, even though we paid and implemented the benefits module that was supposed to make 1095s automatic. I could go on and on.

What business problems are you solving with the product? What benefits have you realized?

Trying to hire and pay people, pretty simple you'd think. Can't wait to terminate and move to another provider.

Paycom review by Katherine C.
Katherine C.
Validated Reviewer
Verified Current User
Review Source

"Anna's House is grateful for Paycom!"

What do you like best?

We are a small nonprofit and the accounting needs of our organization are handled in the most professional and kindest way. We wouldn't be more thrilled. Every single question I've had on process or capability has been answered with the most thorough and helpful answers. We are so glad to have this service for our company and our staff.

What do you dislike?

There is nothing I currently dislike about the quality and performance of Paycom's service.

Recommendations to others considering the product

I think this is a perfect software for all! I've used this service at my current company with 10 employees and was a user with at another organization with 170 employees. It is so customizable and the people who work there are fantastic.

What business problems are you solving with the product? What benefits have you realized?

We use Paycom for our payroll needs.

Paycom review by User in Health, Wellness and Fitness
User in Health, Wellness and Fitness
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"10/10"

What do you like best?

Love being able to quickly look into my paystub information and the friendly and quick service we receive when we have any type of questions. Also very great customer service when any questions, concerns, etc. arise.

What do you dislike?

I can't think of anything that I dislike! We simply use Paycom for payroll purposes at the moment and also provide catering for the Oklahoma City location. Going forward possibly looking into using more of your services to continue to streamline our processes and have a more organized infrastructure.

What business problems are you solving with the product? What benefits have you realized?

Solving streamlining our processes and make things easier on our end! Paycom has made it easy to organize and manage our payroll services and have been very quick and kind to answer and questions or concerns we may have.

Paycom review by Soraya C.
Soraya C.
Validated Reviewer
Verified Current User
Review Source

"Easy user interface wit good features"

What do you like best?

I like that it has options for doing employee performance ratings ad well a regular work time management and payroll

What do you dislike?

The interface can be slow at times and the look of the program could use some improvements.

Recommendations to others considering the product

Has good features and can be very easy to use for employees with all skill levels when it comes to web based services.

What business problems are you solving with the product? What benefits have you realized?

The business problems that are solved is managing employee time, payroll and electronic records of payroll and tax related documents as well as provide a way to have supervisors and employees rate performance.

Paycom review by Blaine G.
Blaine G.
Validated Reviewer
Review Source

"Great oversight of paychecks"

What do you like best?

The pdf and display of each pay check was very user friendly. The interface in which the pay period or pay checks were displayed allowed for easy navigation to find the paycheck most interested in. Also, searching by time frames was easy as well. I only used this to view my pay checks and other tax info like dependents and such.

What do you dislike?

I do not remember if there was any features of Paycom that I did not like. But one thing I remember is that pop up blockers did not allow paychecks to be downloaded and I had to take a screen shot often.

Recommendations to others considering the product

I did not determine the use of this for the company so can't answer.

What business problems are you solving with the product? What benefits have you realized?

Sharing and displaying paychecks

Paycom review by Administrator in Real Estate
Administrator in Real Estate
Validated Reviewer
Verified Current User
Review Source

"Paycom Review"

What do you like best?

Paycom is all-around fantastic! We switched from ADP to Paycom earlier this year and it was the best decision our company could have made. The implementation process was seamless and the service from the implementation specialists could not have been greater. We use all functions of the system and it could not be more intuitive or simple to use. I previously spent hours on the phone with ADP on a daily basis and now I rarely have to reach out to my service representative at Paycom. And when I do have a question, I know my representative will get back to me quickly with exactly the information I need. I cannot say enough wonderful things about the customer service!!

What do you dislike?

Nothing! I have zero complaints so far!

Recommendations to others considering the product

You will not be disappointed!!

What business problems are you solving with the product? What benefits have you realized?

We had multiple issues with ADP on both the HR and employee sides. Our employees love Paycom as it's so user friendly and can be accessed from their mobile device. The amount of time I was spending on making calls to ADP to resolve system issues was taking up so much of my day that it was challenging to get any other work done. Paycom has given me the ability to manage my workload effectively again!

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