What do you like best?
We switched from another HRIS/payroll provider over to Paycom a little over a year ago and I can honestly say that it has been one of the best decisions our HR department has made. I was the point-of-contact throughout the implementation process and their service model was certainly refreshing. I had been accustomed to long holds on 1-800 numbers and having a dedicated service rep at Paycom has been great for our team.
In addition to the great service we've received, the system itself has played an integral role in streamlining and digitizing many of our processes. Things like onboarding, training, surveys, etc., have been moved away from the stone age with the help of Paycom, which has been a life saver for us since we have several locations across the United States.
What do you dislike?
The idea of having the applicant tracking portion integrated within our HRIS was great in theory, but ultimately Paycom's ATS offering was subpar for the time that we used it. To their credit, however, they are proactive in hearing client feedback and upgrading their system regularly.
Recommendations to others considering the product
Paycom is a great value and they are continuously improving, plus you'll get better service than you will at most HRIS/payroll providers.
What business problems are you solving with the product? What benefits have you realized?
Electronic onboarding, online learning management system (LMS), benefit administration, and survey facilitation to name a few. Paycom truly has robust options that are integrated within their system that are easy to use.