What do you like best?
I love the online community, blogs, ebooks, etc. that PayScale produces. I'm constantly learning and improving my understanding of compensation administration and strategy. Before PayScale, I did not anticipate enjoying compensation administration. The online community PayScale has created makes it interesting and empowers me with the information I need to achieve our compensation objectives. I have the Benchmarking Tier, and I love how flexible the reports are. I can tweak jobs and locations endlessly to understand the full scope of the market.
What do you dislike?
My biggest frustration with PayScale has been when cookies or some sort of tracking tag get stuck on a particular page, and I end up in a loop as I try to make edits to a report. Also, while I find the interface fairly easy to use, some of my senior leadership has had difficulties when making and saving edits.
Recommendations to others considering the product
When examining them, have their team pull a report for you based on a job description and take the opportunity to use the interface for yourself. To use PayScale well, you will need to have clear job descriptions with responsibilities, tasks and objectives since titles may not be the same across companies.
What business problems are you solving with the product? What benefits have you realized?
As our company grows and diversifies in practices, we needed help benchmarking our salaries for various roles as well as identifying the range available for growth. We wanted data that would make sense for companies of our size, in our industry as an agency that's private, and for Seattle. Since adopting PayScale, we now have the ability to provide greater transparency to our team about salary which has led to greater engagement. We're also in the process of starting an office in Virginia, a region for which we don't have any understanding of the salary market. Having PayScale is allowing us to set realistic and trustworthy budgets without having to talk to a consultant.