What do you like best?
Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming.
I love the ease of initially beginning/charging a payment (either one time or recurring). It is not time-consuming and is very straight forward which is helpful when entering multiple new payments a day. Everything I need to enter a new payment is directly on the home screen and easy to find.
I appreciate the clean layout of the homepage.
What do you dislike?
The customer management user interface beyond the initial transaction is not the most user-friendly. It is difficult to navigate a change like updating a bank account to a recurring transaction.
Additionally, there is currently not a way to merge contacts - so, if you have one client with multiple services that you are charging for, it creates them as a new contact for each one.
Recommendations to others considering the product
It's a great product that gets the job done. While some aspects may be a little confusing to navigate when making changes, their Customer Support really brings everything together. They are very quick to respond, so if you are left wondering how to accomplish something within the portal, you aren't left wondering for long.
What business problems are you solving with the product? What benefits have you realized?
We offer a multitude of services and subscriptions to our client base. Recurring credit card transactions are not always the best payment option for a client as credit cards can expire, get lost, stolen, etc. and can require a lot of administrative work to contact the customer to gather new credit card information, recharge the declined transaction, and update all of their information for the different services they are charged for.
Using ACH to charge for our services and subscriptions is an option that our customers really appreciate. It is easy for them to access and provide and they do not have to worry about keeping up with it like they would a credit card.