Peek PRO Tour Operator Software

3.3
(4)

Peek Pro is an online reservation system that empowers activity operators to increase their revenue, save tons of time, and provide the absolute service for their customers.

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Peek PRO Tour Operator Software Reviews

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Showing 4 Peek PRO Tour Operator Software reviews
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Peek PRO Tour Operator Software review by Administrator in Consumer Goods
Administrator in Consumer Goods
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"Clean and simple, but perhaps not capable enough"

What do you like best?

Peek's clean interface and compatibility on all devices makes for easy management of the day or week's activities. The calendar view is the backbone of our shop's daily activities. We can see all scheduled bike tours, rentals, and service appointments at a glance, and easily add a new booking for any one when needed.

What do you dislike?

Reports are not customizable enough to find exactly the information I require at times. One notable example is the inability to pull a report of all "Reseller" emails (going through and doing this manually for 100+ resellers is BRUTAL). Additionally we find that the pages that peek defaults to when opened, "Dashboard" and "Manifest", are all but useless to our business. Not sure why those are the required startup screen for Peek, but our shop runs 85% of the time off the Calendar view and Activities Schedule.

Recommendations to others considering the product

Great for a simple interface for a simple business model. When things get more complicated, Peek has some drop-offs that other software will have to fill in.

What business problems are you solving with the product? What benefits have you realized?

Peek Pro manages our bike shop's very busy booking schedule of tours/rentals/service appointments etc.We have a very busy schedule and having it live in one place is key to our success. Additionally we've integrated custom booking options for users when they book a tour or rental with us. When they book, the user can add a variety of options at that time like a built-in gratuity or tshirt purchase...

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Peek PRO Tour Operator Software review by Administrator in Graphic Design
Administrator in Graphic Design
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"Over promised and under delivered"

What do you like best?

The backend of the site is easy to use once it is set up.

What do you dislike?

No "shopping cart" feature so users can't book more than one style of bike at a time - like an adult bike and a kids bike; Can't book by date - users have to select a bike first, and then see if its available the date they want it, which it often is not, as we have one of each style of bike. The waiver is not part of the booking process, so if the customer reserves in person, they have to reserve on our website (no booking app exists) and then switch to a table to fill the waiver. Too many steps for people on vacation.

Recommendations to others considering the product

Only recommend if have a small fleet of rentals, they can't handle a larger operation.

What business problems are you solving with the product? What benefits have you realized?

We rent bikes and schedule guided trips and need an online booking software that could do both. They still need massive refinement of the rental booking portion.

What Tour Operator solution do you use?

Thanks for letting us know!
Peek PRO Tour Operator Software review by Melissa M.
Melissa M.
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content

"Not reliable after updates"

What do you like best?

The interface and easy use. It's simple enough to train others to use and has everything we need together in one place

What do you dislike?

Peek pro has been force quitting, not pulling up correct dates, and no longer let's you change the amount of people attending the tour upon check in.

Recommendations to others considering the product

This software is great, though when it comes time for updates wait to do so until the bugs have been smoothed out otherwise it will fail you on your busiest weekends.

What business problems are you solving with the product? What benefits have you realized?

Not solving business problems per say, but the benefits are that tour guests can see what's available before reserving or coming in.

Peek PRO Tour Operator Software review by User
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"Excellent, easy to use software"

What do you like best?

Customer service is top notch! They have 24/7 support via live chat or phone, and I've found both methods to be very helpful.

What do you dislike?

They're missing some functionality that I find really important, like support to loyalty programs and two-factor authentication. I would like to see them stay up on features like these that are standard in other areas of hospitality and software.

What business problems are you solving with the product? What benefits have you realized?

Almost 100% of my booking process is automated, which saves a tremendous amount of time and allows customers to book without having to call me. Customers love the convenience of being able to book online.

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