Pega Customer Engagement Suite

4.2
(10)

Pega is helping enterprises become future empowered by revolutionizing their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform. With Pega, the world’s leading brands sense customer moments of need in real-time, act using prescriptive, analytic-driven insights and adapt based on the results of every interaction­ to optimize future performance.

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Pega Customer Engagement Suite Reviews

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Showing 12 Pega Customer Engagement Suite reviews
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Pega Customer Engagement Suite review by Aditya N.
Aditya N.
Validated Reviewer
Verified Current User
Review Source

"Pega Customer Engagement through Decisioning and Marketing"

What do you like best?

Pega's capability to configure marketing campaign, use decision logic to drive campaigns, omni channel marketing usage, ability to implement always on marketing concept makes it the industry leader when it comes to customer engagement. It is always updating itself with the latest market trends and enabling users to implement the same at their applications.

What do you dislike?

Less support from Pegasystems on marketing and decisioning issues and problems. Materials and how to's are not easily available to design or troubleshoot.

What business problems are you solving with the product? What benefits have you realized?

Real time marketing, Offering products to customers, Product campaign launch etc are the business problems we handle using Pega. Benefits are ease of design and maintenance, ablity to involve business in designing decision logic and strategies.

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Pega Customer Engagement Suite review by Abdiel L.
Abdiel L.
Validated Reviewer
Review Source

"Revision de Pega Customer Engagement Suite"

What do you like best?

Es una gran herramienta para poder diseñar y ejecutar estrategias de campañas

What do you dislike?

Pueden agregar mas opciones para orientarlo al uso de clientes

What business problems are you solving with the product? What benefits have you realized?

Da una gran varidedad de herramientas para la planeacion de y la generacion de campañas

What CRM solution do you use?

Thanks for letting us know!
Pega Customer Engagement Suite review by CARLOS F.
CARLOS F.
Validated Reviewer
Review Source

"I had a major about the plataform"

What do you like best?

Easy to use - draw workflows - best suport.

What do you dislike?

High Knowledge curve, because Brazil Culture.

What business problems are you solving with the product? What benefits have you realized?

Delivery faster programs.

Pega Customer Engagement Suite review by Consultant
Consultant
Validated Reviewer
Review Source

"Consistent information across channels"

What do you like best?

Capable of integrating with external systems

What do you dislike?

Not specific to the product, but the challenges on finding knowledgeable resources to implement

What business problems are you solving with the product? What benefits have you realized?

Provide consistent and transparent information to the customers whether they access their accounts through web and mobile application, phone call and/or chat.

Pega Customer Engagement Suite review by Executive Sponsor in Renewables & Environment
Executive Sponsor in Renewables & Environment
Validated Reviewer
Review Source

"Customer Champ"

What do you like best?

Comprehensive solution provides a 360 degrees view of the customer experience

What do you dislike?

Will like this integrate with my current CRM

Recommendations to others considering the product

Do the trial first, see if the solution is the right fit for your business.

What business problems are you solving with the product? What benefits have you realized?

Deliver customer satisfaction, make their product experience a delight

Pega Customer Engagement Suite review by User
User
Validated Reviewer
Review Source

"Customers support "

What do you like best?

It is users friendly and it is very helpful

What do you dislike?

It was a great program it was like I was talking g to a live agent

Recommendations to others considering the product

Na

What business problems are you solving with the product? What benefits have you realized?

Being able to talk to some624hrs a day

Pega Customer Engagement Suite review by Administrator in Restaurants
Administrator in Restaurants
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

I love the ease of use and customer interaction is easier

What do you dislike?

Nothing its fairly easy to use and i wouldnt change it

What business problems are you solving with the product? What benefits have you realized?

Easy of interactive with clients

Pega Customer Engagement Suite review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Review Source

"Good for analysis"

What do you like best?

The applicatuon is intuitive and well documented for end-users to use.

What do you dislike?

This is a large application and complexity is high.

What business problems are you solving with the product? What benefits have you realized?

Customer relationship management and process management.

Pega Customer Engagement Suite review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Customers needs? Delivered."

What do you like best?

Pega’s ability to logically format and drive marketing campaigns.

What do you dislike?

Troubleshooting aspect of software is lacking.

What business problems are you solving with the product? What benefits have you realized?

Gauging customers needs and wants in an analytical way.

Pega Customer Engagement Suite review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Good"

What do you like best?

Software is built for change . Ease of usage and understand

What do you dislike?

The high cost of the software and the resources

What business problems are you solving with the product? What benefits have you realized?

Reusability

Pega Customer Engagement Suite review by Sourav S.
Sourav S.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Very good tool except for a few bugs and UI creation challenges"

What do you like best?

Ease with which call center or similar applications can be developed.

What do you dislike?

There are 2 things that I dislike:

1. There are a few bugs in the internal programming logic of the CPM framework. Although the Pega support team provides hot fixes, on several occasions these hot fixes have introduced issues of their own.

2. Creating a user friendly UI is difficult in the Pega product itself.

Recommendations to others considering the product

Select Pega if

1. UI requirements are not too complex. OR

2. A strong foundation that is scaleable and extensible and is capable of supporting several applications is needed.

Pega Customer Engagement Suite review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"PEGA CPM CRM Framework"

What do you like best?

Intent driven and guides the users through the right steps to complete the workflow. There is no guessing or training needed to help the user to do what they are expected to do.

What do you dislike?

At that point it needed customization more than what we thought initially

Recommendations to others considering the product

Pega CRM is a very good product and I have heard of many more implementations in the recent past. I have not personally worked on it in the last 3 years, but have heard good things about the product. Pega constantly upgrades their products and keeps up to the changing needs. So, I am positive that Pega CRM is headed in the right direction. Worth considering!

Kate from G2 Crowd

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