Pega Customer Engagement Suite

Pega Customer Engagement Suite

(7)
4.3 out of 5 stars

Pega is helping enterprises become future empowered by revolutionizing their customer engagement with end-to-end automation and real-time AI on the only unified CRM platform. With Pega, the world’s leading brands sense customer moments of need in real-time, act using prescriptive, analytic-driven insights and adapt based on the results of every interaction­ to optimize future performance.

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Pega Customer Engagement Suite Reviews

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Showing 9 Pega Customer Engagement Suite reviews
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Pega Customer Engagement Suite review by <span>Aditya N.</span>
Aditya N.
Validated Reviewer
Verified Current User
Review Source

"Pega Customer Engagement through Decisioning and Marketing"

What do you like best?

Pega's capability to configure marketing campaign, use decision logic to drive campaigns, omni channel marketing usage, ability to implement always on marketing concept makes it the industry leader when it comes to customer engagement. It is always updating itself with the latest market trends and enabling users to implement the same at their applications.

What do you dislike?

Less support from Pegasystems on marketing and decisioning issues and problems. Materials and how to's are not easily available to design or troubleshoot.

What business problems are you solving with the product? What benefits have you realized?

Real time marketing, Offering products to customers, Product campaign launch etc are the business problems we handle using Pega. Benefits are ease of design and maintenance, ablity to involve business in designing decision logic and strategies.

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Pega Customer Engagement Suite review by <span>Abdiel L.</span>
Abdiel L.
Validated Reviewer
Review Source

"Revision de Pega Customer Engagement Suite"

What do you like best?

Es una gran herramienta para poder diseñar y ejecutar estrategias de campañas

What do you dislike?

Pueden agregar mas opciones para orientarlo al uso de clientes

What business problems are you solving with the product? What benefits have you realized?

Da una gran varidedad de herramientas para la planeacion de y la generacion de campañas

What CRM solution do you use?

Thanks for letting us know!
Pega Customer Engagement Suite review by <span>CARLOS F.</span>
CARLOS F.
Validated Reviewer
Review Source

"I had a major about the plataform"

What do you like best?

Easy to use - draw workflows - best suport.

What do you dislike?

High Knowledge curve, because Brazil Culture.

What business problems are you solving with the product? What benefits have you realized?

Delivery faster programs.

Pega Customer Engagement Suite review by Consultant
Consultant
Validated Reviewer
Review Source

"Consistent information across channels"

What do you like best?

Capable of integrating with external systems

What do you dislike?

Not specific to the product, but the challenges on finding knowledgeable resources to implement

What business problems are you solving with the product? What benefits have you realized?

Provide consistent and transparent information to the customers whether they access their accounts through web and mobile application, phone call and/or chat.

Pega Customer Engagement Suite review by Executive Sponsor in Renewables & Environment
Executive Sponsor in Renewables & Environment
Validated Reviewer
Review Source

"Customer Champ"

What do you like best?

Comprehensive solution provides a 360 degrees view of the customer experience

What do you dislike?

Will like this integrate with my current CRM

Recommendations to others considering the product

Do the trial first, see if the solution is the right fit for your business.

What business problems are you solving with the product? What benefits have you realized?

Deliver customer satisfaction, make their product experience a delight

Pega Customer Engagement Suite review by Administrator in Restaurants
Administrator in Restaurants
Validated Reviewer
Review Source

"Easy to use"

What do you like best?

I love the ease of use and customer interaction is easier

What do you dislike?

Nothing its fairly easy to use and i wouldnt change it

What business problems are you solving with the product? What benefits have you realized?

Easy of interactive with clients

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