Pega Platform

Pega Platform

(63)
4.3 out of 5 stars

Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

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Showing 63 Pega Platform reviews
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Pega Platform review by <span>AJIT T.</span>
AJIT T.
Validated Reviewer
Review Source

"PEGA - It's certainly build for Change"

What do you like best?

Pega platform is an one stop solution to transform business use cases with least of coding involved. It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands.

What do you dislike?

System administration and management needs to be focused and enhanced with more features so admins can manage the application and issues.

Upgrade to a major version requires lot of retrofitting as there would be a lot of changes to the application to adjust with the new platform. I know the current upgrade process is easy but retrofitting has been real challenge.

What business problems are you solving with the product? What benefits have you realized?

Our business in healthcare Insurance domain has multiple different business ends, but again all of them needs to be connected to streamline the business process end to end.

Pega has been instrumental in achieving that goal and today we have most of our business process supporting applications running on Pega platform maintaining the case life cycle of new enrollment request until it's reaches to fulfillment, this has increases productivity and reduced fulfillment SLAs.

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Pega Platform review by <span>Manoj G.</span>
Manoj G.
Validated Reviewer
Verified Current User
Review Source

"Fast paced development tool for Customer Success "

What do you like best?

Development in Pega platform is always business centric and most of the requirements can easily be completed by the out of the box available solutions in pega. Even if you have to customize some things according to your business scenario you can easily do that in fraction of time. Out of the box support for business service levels and approval process is great. Pega Platform also provides application frameworks for industry specific implementation of products which is also great as we can develop our customize requirements on top of that while having most of the application structure to reuse.

What do you dislike?

Pega platform provides extensive guidelines to develop application in pega specified way, i.e avoid guardrails warnings but some requirements are required to invoke warnings in those cases the performance of the application is hampered significantly.

What business problems are you solving with the product? What benefits have you realized?

Workflow system for creating customer onboarding for different products is implemented in pega. Pega platform provides us easily configurable development of application in short sprints to develop and deliver product in agile mindset.

What Business Process Management solution do you use?

Thanks for letting us know!
Pega Platform review by <span>Aveek C.</span>
Aveek C.
Validated Reviewer
Review Source

"Pega Platform"

What do you like best?

I have been working with Pega for past seven years and below are the key things that I like the most -

1. Pega keeps evolving with time. I find it a lot more easier to develop BPM application using Pega these days compared to seven years ago.

2. Pega has succeeded to provide a faster and easier development experience over time.

3. Pega provides excellent support to the issues faced developers which are reported in the forms of SR.

4. Integration with different systems has become easier with Pega over time.

5. Developing attractive UI used to be a lot of pain in Pega even a few years back but not anymore.

6. OOTB handy features have improved over time significantly.

What do you dislike?

Over the years I have witnessed Pega making huge progress in every aspect where a developer would want this to excel. I think Pega could become even more powerful tool if -

1. More handy OOTB features are added.

2. OOTB product packaging features are made more easier/faster.

3. Performance monitoring is improved.

Recommendations to others considering the product

Pega is an excellent choice for implementing applications in an agile way. As a Pega developer with seven years of experience in application development for major clients spread all over the world, I can state with full confidence that I am satisfied using Pega across the different stages of project life cycle - starting from requirement capturing to design, development and application deployment. I would also like to express my thanks to Pega community to for providing extensive support to developers when needed. Looking forward to use a more enriched and science fiction like version of Pega soon.

What business problems are you solving with the product? What benefits have you realized?

I have developed applications for major insurance clients which help them run their business. Across different clients and over past seven years, I have been involved in projects which have -

1. Replaced existing manual intensive business processes with less manual intensive/fully automated Pega work flows.

2. Replaced existing systems (member management/ complaint management etc) with solutions built on Pega platform.

Pega Platform review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Review Source

"Pega Platform Review"

What do you like best?

The Pega Platform has a large volume of tools and objects that allow to construct any kind of automation. And the most important thing about the Pega Platform that is differentiated from the other competitors is the large community of users that share questions and answers.

What do you dislike?

Some interfaces, as SAP, showed some complications when I tried to interrogate. I had to use several sendkeys because I couldn't interrogate some buttons. Furthermore, I think that the Pega could change the format of the blocks in the automation (triangle for the decisions, for example).

Recommendations to others considering the product

I highly recommend the Pega Platform for those who want to automate processes even not having a programming background.

What business problems are you solving with the product? What benefits have you realized?

We have a big RPA initiative for every department in the company trying the automatize repetitive tasks that doesn't bring value. In my case, I'm developing an automated robot that manage all the maintenance plan of a factory.

Pega Platform review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Reliable platform, good customer service"

What do you like best?

Great number of reusable/ OOTB components giving less effort on development but still flexible for complex business requirements. They also have a good customer service for their product issue and concern. Their training courses are also accessible online which is a good one given the expensive cost when you have an onsite training.

What do you dislike?

Exclusivity of reference information. Pega has its own developer site where they share helpful information as well as the developers however to access it, you have to be a member of their client/ partner which is a challenge when you are a freelance/ disengaged with those.

Recommendations to others considering the product

Implementing Pega is quite a cost, but it's all worth it.

It has to be combined with good application design and good understanding of the business requirement to apply the most suitable product/ framework Pega can offer to reduce the development work/ improve the business process

What business problems are you solving with the product? What benefits have you realized?

Extending the access of the system to the external users - reducing the use of papers on application and effort on lodgment.

It also provide a better view of the progress of the application on external users' end.

Pega Platform review by <span>Aditya K.</span>
Aditya K.
Validated Reviewer
Verified Current User
Review Source

"The Right Product"

What do you like best?

A configurable, unified platform, providing you with unparalleled agility. Pega allows you to define processes, run and analyze multiple processes concurrently in real-time, plus monitor, control, and adapt to changing marketing needs.

Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer.

Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market

What do you dislike?

Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor.

No books available - There are no books available in the market

Expensive training programs

Recommendations to others considering the product

Pega truly provides a complete Omni Channel solution which allows you to build once and deploy many times across all your channels (Mobile, Social, frontline, Back Office). Pega can be used to link heritage systems and mission critical applications to your front office and your wider customer base in a scale that no other BPM solution can provide.

What business problems are you solving with the product? What benefits have you realized?

Implementing a new customer care tool. Pega allowed collection of real-time Data, interactions and transactions across disparate systems of records which brought real-time & contextual view of the customer without overloading

Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency.

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