Pega Platform

Pega Platform

(64)
4.4 out of 5 stars

Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

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Pega Platform review by AJIT T.
AJIT T.
Validated Reviewer
Review Source

"PEGA - It's certainly build for Change"

What do you like best?

Pega platform is an one stop solution to transform business use cases with least of coding involved. It's Case management and decisioning features makes it such a robust platform to accommodate any change business want to make to the application again with least of base code modification as everything runs on versions and persevered to switch between them per business demands.

What do you dislike?

System administration and management needs to be focused and enhanced with more features so admins can manage the application and issues.

Upgrade to a major version requires lot of retrofitting as there would be a lot of changes to the application to adjust with the new platform. I know the current upgrade process is easy but retrofitting has been real challenge.

What business problems are you solving with the product? What benefits have you realized?

Our business in healthcare Insurance domain has multiple different business ends, but again all of them needs to be connected to streamline the business process end to end.

Pega has been instrumental in achieving that goal and today we have most of our business process supporting applications running on Pega platform maintaining the case life cycle of new enrollment request until it's reaches to fulfillment, this has increases productivity and reduced fulfillment SLAs.

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Pega Platform review by Aditya K.
Aditya K.
Validated Reviewer
Verified Current User
Review Source

"The Right Product"

What do you like best?

A configurable, unified platform, providing you with unparalleled agility. Pega allows you to define processes, run and analyze multiple processes concurrently in real-time, plus monitor, control, and adapt to changing marketing needs.

Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer.

Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market

What do you dislike?

Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor.

No books available - There are no books available in the market

Expensive training programs

Recommendations to others considering the product

Pega truly provides a complete Omni Channel solution which allows you to build once and deploy many times across all your channels (Mobile, Social, frontline, Back Office). Pega can be used to link heritage systems and mission critical applications to your front office and your wider customer base in a scale that no other BPM solution can provide.

What business problems are you solving with the product? What benefits have you realized?

Implementing a new customer care tool. Pega allowed collection of real-time Data, interactions and transactions across disparate systems of records which brought real-time & contextual view of the customer without overloading

Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency.

What Business Process Management solution do you use?

Thanks for letting us know!
Pega Platform review by Manoj G.
Manoj G.
Validated Reviewer
Verified Current User
Review Source

"Fast paced development tool for Customer Success "

What do you like best?

Development in Pega platform is always business centric and most of the requirements can easily be completed by the out of the box available solutions in pega. Even if you have to customize some things according to your business scenario you can easily do that in fraction of time. Out of the box support for business service levels and approval process is great. Pega Platform also provides application frameworks for industry specific implementation of products which is also great as we can develop our customize requirements on top of that while having most of the application structure to reuse.

What do you dislike?

Pega platform provides extensive guidelines to develop application in pega specified way, i.e avoid guardrails warnings but some requirements are required to invoke warnings in those cases the performance of the application is hampered significantly.

What business problems are you solving with the product? What benefits have you realized?

Workflow system for creating customer onboarding for different products is implemented in pega. Pega platform provides us easily configurable development of application in short sprints to develop and deliver product in agile mindset.

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Best Tool in the World of BPM"

What do you like best?

Less Code, Agility, AI and More Integration with All technology. SOAP, REST, BIGDATA anything You name it, this can connect to. UI is ready to Use and Product comes with lots of Framework.

What do you dislike?

Is there anything to Dislike in Pega? I am not aware of that.

Recommendations to others considering the product

Build. Automate. Engage.

A recognized leader in artificial intelligence, digital process automation, and customer engagement, Pega powers enterprise digital transformation with a unified, no-code platform.

Continuous Delivery

Imagine deploying powerful applications in just minutes. Pega’s no-code, model-driven approach to DevOps makes continuous deployment easier than ever. Eliminate operational silos by creating a truly seamless and collaborative experience from development through deployment.

Workforce Intelligence

What your employees do with their time has a dramatic impact on your bottom line. Get insights into which areas are most vulnerable for your organization.

Robotic Automation

Intelligent robotic automation that works with humans and independently that is fully integrated as a part of Pega’s industry leading BPM platform allows enterprises to move beyond task automation to optimizing how work gets done.

What business problems are you solving with the product? What benefits have you realized?

Currently Working in an Application which is Call Center Based and One of the Largest Insurance Provider in all over the World. From Day1 of this Application, Pega is being used. The reason was Build - Automate - Engage.Till now, either the Client or the Consultant never ever regret of using this tool. Day by day, it just don't save the Money but build the trust. And that matters.

Pega Platform review by Aveek C.
Aveek C.
Validated Reviewer
Review Source

"Pega Platform"

What do you like best?

I have been working with Pega for past seven years and below are the key things that I like the most -

1. Pega keeps evolving with time. I find it a lot more easier to develop BPM application using Pega these days compared to seven years ago.

2. Pega has succeeded to provide a faster and easier development experience over time.

3. Pega provides excellent support to the issues faced developers which are reported in the forms of SR.

4. Integration with different systems has become easier with Pega over time.

5. Developing attractive UI used to be a lot of pain in Pega even a few years back but not anymore.

6. OOTB handy features have improved over time significantly.

What do you dislike?

Over the years I have witnessed Pega making huge progress in every aspect where a developer would want this to excel. I think Pega could become even more powerful tool if -

1. More handy OOTB features are added.

2. OOTB product packaging features are made more easier/faster.

3. Performance monitoring is improved.

Recommendations to others considering the product

Pega is an excellent choice for implementing applications in an agile way. As a Pega developer with seven years of experience in application development for major clients spread all over the world, I can state with full confidence that I am satisfied using Pega across the different stages of project life cycle - starting from requirement capturing to design, development and application deployment. I would also like to express my thanks to Pega community to for providing extensive support to developers when needed. Looking forward to use a more enriched and science fiction like version of Pega soon.

What business problems are you solving with the product? What benefits have you realized?

I have developed applications for major insurance clients which help them run their business. Across different clients and over past seven years, I have been involved in projects which have -

1. Replaced existing manual intensive business processes with less manual intensive/fully automated Pega work flows.

2. Replaced existing systems (member management/ complaint management etc) with solutions built on Pega platform.

Pega Platform review by User in Food & Beverages
User in Food & Beverages
Validated Reviewer
Review Source

"Pega Platform Review"

What do you like best?

The Pega Platform has a large volume of tools and objects that allow to construct any kind of automation. And the most important thing about the Pega Platform that is differentiated from the other competitors is the large community of users that share questions and answers.

What do you dislike?

Some interfaces, as SAP, showed some complications when I tried to interrogate. I had to use several sendkeys because I couldn't interrogate some buttons. Furthermore, I think that the Pega could change the format of the blocks in the automation (triangle for the decisions, for example).

Recommendations to others considering the product

I highly recommend the Pega Platform for those who want to automate processes even not having a programming background.

What business problems are you solving with the product? What benefits have you realized?

We have a big RPA initiative for every department in the company trying the automatize repetitive tasks that doesn't bring value. In my case, I'm developing an automated robot that manage all the maintenance plan of a factory.

Pega Platform review by Consultant
Consultant
Validated Reviewer
Verified Current User
Review Source

"Reliable platform, good customer service"

What do you like best?

Great number of reusable/ OOTB components giving less effort on development but still flexible for complex business requirements. They also have a good customer service for their product issue and concern. Their training courses are also accessible online which is a good one given the expensive cost when you have an onsite training.

What do you dislike?

Exclusivity of reference information. Pega has its own developer site where they share helpful information as well as the developers however to access it, you have to be a member of their client/ partner which is a challenge when you are a freelance/ disengaged with those.

Recommendations to others considering the product

Implementing Pega is quite a cost, but it's all worth it.

It has to be combined with good application design and good understanding of the business requirement to apply the most suitable product/ framework Pega can offer to reduce the development work/ improve the business process

What business problems are you solving with the product? What benefits have you realized?

Extending the access of the system to the external users - reducing the use of papers on application and effort on lodgment.

It also provide a better view of the progress of the application on external users' end.

Pega Platform review by Rohit M.
Rohit M.
Validated Reviewer
Verified Current User
Review Source

"Build for change "

What do you like best?

The ability to create bpm solutions faster. Even a person with least programming experience having knowledge on pega can build the solutions with ease.

What do you dislike?

it's costlier to get trained in pega. And some what difficulty in finding courses.

Recommendations to others considering the product

World is constantly changing pega is built for that change. So consider pega if you want to automate the processes in your business because it's simple faster with no coding required.

What business problems are you solving with the product? What benefits have you realized?

HR app solution, lot of benefits including automated processes, easy to build, change a process. Simple fast. We will exactly know where our data is flowing in the process. The best is UI Of pega design. Just pegs is build for change

Pega Platform review by A p.
A p.
Validated Reviewer
Review Source

"Pega, the pros and cons"

What do you like best?

Customisability and ease of use its software provides are definitely highlights of the PEGA platform. Aside from this there is generally less coding which helps to eliminate user orientated errors, making everything a lot more transparent in terms of what can has gone right and what has gone wrong. Generally speaking, the PEGA platform promotes adaptation to change and quick developments .

What do you dislike?

If there is a need to integrate external products to complete what you are trying to achieve, there may be compatibility issues with regards to potentially having to rewrite certain aspects of your project to allow for this to happen. It can be pretty expensive.

What business problems are you solving with the product? What benefits have you realized?

I was using this product during part of my training to learn the platform incase of future use. There is plenty of supporting documentation, and tutorials to help you learn about the product.

Pega Platform review by Tuhin C.
Tuhin C.
Validated Reviewer
Review Source

"Pega is the one stop solution for all your BPM and CRM needs"

What do you like best?

The self sufficient and well defined knowledge base.

The variety of of the shelf features and continuous addition and research for the new features.

What do you dislike?

The high price of classroom and online trainings. Also the product is a bit high price with respect to other BPM products in Market.

Recommendations to others considering the product

If you are looking for well defined and customizable BPM solution and if your company has a plan for embracing and exploring innovation opportunities to ease and optimize the business processes with the right acceleration, then Pega is the best choice for you. Of Course, quality comes with more Cost.

What business problems are you solving with the product? What benefits have you realized?

I am helping a large bank to digitize their lending system using Pega. The most distinct benefit of this is having a lot of solutions in the existing OOTB features, which are well defined and customizable. Which is making the entire development process way more faster.

Pega Platform review by vivek k.
vivek k.
Validated Reviewer
Review Source

"Pega 7 Developer"

What do you like best?

Good debugging tools to make life easier for developers.

Enhanced UI to support dynamic features of HTML5.

Options to customize OOTB features using native languages.

Easy to learn, difficult to master.

Easy to change code in production, provides capabilities to Business Users to update decision making logics on the go.

Enhanced AI features to support Next Best Action (NBA) for marketing domain.

Proposed integration with messanger and Alexa to support voice recognition features.

Enhanced reporting features in Pega 7, to integrate tables, pie charts, bar graphs etc in a single place.

Enhanced capabilities provided to business users to create and run reports in the go without using the development studio.

What do you dislike?

Development environment little unstable between major version releases.

Better capabilities could have been provided to develop better UI.

Better capabilities could have been provided for developers to build and debug native technologies like Java, Javascript etc

Recommendations to others considering the product

This is an excellent tool for handling BPM and CRM business with an enhanced focus on integrating AI to support next best action (NBA) features in marketing domain.

What business problems are you solving with the product? What benefits have you realized?

I along with my team is bulding an Underwriting an underwriting application for a major insurance player in US. Use of Pega platform in automating business solutions provides plethora of benefits such as

automating end to end case life cycle.

reduced turn around time.

eliminating the use of paper trails to manage case life cycle.

integration with outlook to send correspondence to customers.

Pega Platform review by tanaya k.
tanaya k.
Validated Reviewer
Review Source

"Most helpful platform in BPM and IPA"

What do you like best?

I like the Pega Robotic Studio tool the most. As most of the leading firms are very keen towards switching to Robotic Process Automation.

As the market is growing demand for the resources is growing as well.

So this platform satisfies most of the needs for a Learner.

What do you dislike?

There should have been more content for Robotic Process Automation.

As it is a growing market learners need to a huge knowledge base to get the learningIn my m from.

Recommendations to others considering the product

I have recommended many of my colleagues to open account in Pega PDN and learn things from the platform.

They are much interested in Pega Robotic Studio and its features.

What business problems are you solving with the product? What benefits have you realized?

In my Previous Project I have solved most of the issues with the help of Pega Platform.

Posting questions, Raising issues, getting them solved with Pega experts.

Pega Platform review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"The Future of Rapid Application Development?"

What do you like best?

As a very senior application developer, having a set of tools that allow me to design and build RAPID prototypes that can be readily adapted toe dynamics of user story telling and deployed with ease has always been an elusive dream. I feel the Pega Platform is on the verge of not just solving the "wicked" problems of the SDLC, but providing the kind of CONTROLLED AGILITY that will allow us to readily ADAPT to the ever changing Informational needs of our users, our customers and our business.

What do you dislike?

I am frankly disappointed by the shortage of OOTB UI capabilities and I have never been a fan of a proprietary technology model that does not allow me to build and distribute only to other proprietary environments. I am still struggling to understand the nuances of the Pega Platform environment From my perspective their definition of terms is so inconsistent, they would make Socrates cry..

Recommendations to others considering the product

Give them some time

What business problems are you solving with the product? What benefits have you realized?

I want to have a single platform that I can use to track, design.build and deploy ALL my solutions. I want my users, customers, managers, and even executives to be able to say, "Here's my story, I would like a demo next week". I would like my fellow developers to say, "I understand how to use the Pega Platform to produce better, cheaper, faster, value added solutions such that if I get by the Beer truck, the next guy up won't miss a beat" These are the benefits I hope to realize.

Pega Platform review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Pega Platform"

What do you like best?

In Pega Platform UI Is the best and It has all the features easily Understood.

Great number of reusable/ OOTB components giving less effort on development but still flexible for complex business requirements.

They also have a good customer service for their product issue and concern.

Their training courses are also accessible online which is a good one given the expensive cost when you have an onsite training.

What do you dislike?

Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor.

No books available - There are no books available in the market.

Very Expensive training programs. The high price of classroom and online training. Also the product is a bit high price with respect to other BPM products in Market.

Recommendations to others considering the product

World is constantly changing pega is built for that change. So consider pega if you want to automate the processes in your business because it's simple faster with no coding required.

What business problems are you solving with the product? What benefits have you realized?

Workflow system for creating customers on boarding for different products is implemented in pega.

Pega platform provides us easily configurable development of application in short sprints to develop and deliver product in agile manner.

Pega Platform review by Augustine F.
Augustine F.
Validated Reviewer
Review Source

"Amazing platform for freshers to develop their skills in a tool which I expect to grow leaps n bound"

What do you like best?

The user friendly nature and the ease in which complex applications can be developed. The application is code free, so a professional with good logic can do wonders with this application.

What do you dislike?

Not much, but a bit more Ui friendly would be great!

Recommendations to others considering the product

Great tool to work on especially for freshers.

What business problems are you solving with the product? What benefits have you realized?

With Pega, my team is into developing a delivery reschedule system which will help e-commerce websites to serve their customer with faster delivery.

Pega Platform review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Amazing UI Experience"

What do you like best?

I'm wondered to see the inherent capabilities of the Pega Platform that allows you to build wide variety of customer UI needs. I think majority of Pega Community feels that it is merely possible to generate user interface directly at runtime (customer portal) by reading fields(controls), field types and labels information from the database table. We achieved it.

What do you dislike?

I'm sure there are lot of capabilities of the platform are still unreachable to developer / partner / other communities. Due to this, customers are being diverted to other technologies to fill the gaps which are quiet possible with Pega Platform. Considering the Angular JS for UI needs is one good example here.

Recommendations to others considering the product

This is a great product offers everything that needs today under one platform

What business problems are you solving with the product? What benefits have you realized?

The most vital task for the business today is to have unified view from diversified implementations in their IT landscape. This is the the key task for every business to keep up with customer expectations, regulatory and governance changes and stay head of the ever changing business challenges and competitor competitions.

Pega Platform review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Excellent All-In-One development platform"

What do you like best?

Includes screen and functionality mock-up tools that can then be converted directly into functioning product code. This also contains many agile project management tools built in

What do you dislike?

With as many tools and options, setting it up to start with can be a bit daunting. Pega provides a lot of support but it still takes a bit to configure.

Recommendations to others considering the product

Check out their new scrum functionality. It is very helpful and robust.

What business problems are you solving with the product? What benefits have you realized?

We have used it extensively , not only as a development platform, but also a defect tracker and time management tool. It has an easy to access dashboard that keeps the users up to date on their assigned tasks.

Pega Platform review by Gabriel B.
Gabriel B.
Validated Reviewer
Verified Current User
Review Source

"Easy to learn, hard to master."

What do you like best?

My favorite part of Pega is that it didn't take more than a month for me to start being really comfortable with it. It's easy to learn.

What do you dislike?

It can be frustrating when out of the box functionality does not work, so you start an SR and have to wait for replies from the Pega team.

What business problems are you solving with the product? What benefits have you realized?

Compliance has been created in 6 months, which is insane.

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Pega The Leader"

What do you like best?

Pega's ablity to adopt changes and Open for customization. Reduced time to delivery at the same time Capturing the changes in requirements and Reports

What do you dislike?

Some times the Product bugs which were still in the product in spite of reporting in the lower versions

Recommendations to others considering the product

This is simply an amazing platform to be used for the organization, amazing capabilities of integration with legacy as well as other systems. easy to implement and maintain to reduce the TCO

What business problems are you solving with the product? What benefits have you realized?

I have been with Pega from last 10 years, during we have delivered many projects like Process Automation, Contact Centre, Dispute Resolution, etc

Pega Platform review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Pega Platform: Artificial inteligence for customer service"

What do you like best?

It aims to enhance the operational efficiency of organizations through the automation of processes, responding to the current needs of companies that are under tremendous pressure to comply with the increasing service expectations of digital consumers.

What do you dislike?

While digital transformation is essential to strategic business positioning, most companies still need to improve the way they implement it. The introduction of new technologies alone will not be enough since the important thing is not the technologies themselves, but how to use them in an efficient way (also, there are customers who often shy away from communicating with "machines").

What business problems are you solving with the product? What benefits have you realized?

In principle, the system brings advantages to both sides: companies, because they can streamline processes and reduce costs; and customers, because AI-driven systems typically respond faster and interactions are easier, at least for simple service cases.

Pega Platform review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source

"Great product to quickly model business processes"

What do you like best?

Ability to rapidly prototype a business process in Case Designer. The visual representation makes it easy for the business to understand.

What do you dislike?

Most of the business units feel the UI is a bit out dated. It would help if the out of the box skin was more up to date with modern websites. The developer tools need to be more user friendly and visual in terms of looking at the structure of an application.

What business problems are you solving with the product? What benefits have you realized?

Mainly used for order capture and business process modelling.

Pega Platform review by User
User
Validated Reviewer
Review Source

"Implementation Project Manager"

What do you like best?

We really using the cloud instances for our offshore developers. We also liked the cloud instances as a QA /Demo environment.

What do you dislike?

We had issues with integration and the ability to keep the version control up to date. We need to do a better job as a team managing that area.

Recommendations to others considering the product

Be sure to allow the Pega team to help in the planning to prevent issues down the road. We cut our ASD short which caused a lot of issues in DCO. We also were not clear on the scope of the work that we were doing. We needed to trust the process.

What business problems are you solving with the product? What benefits have you realized?

We were solving for customer call satisfaction in a 24/7 environment. The benefit was partially realized.

Pega Platform review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Fast and Easy"

What do you like best?

I have been working on PEGA platform for more than 10 years now. I have seen PEGA grow, grow into a better product. They have made the product easier to customize, and now the applications are faster to implement with their frameworks and great easy to use almost drag and drop features.

What do you dislike?

There is a tendency of over promising by the sales team, although sales team is very competent, they set the expectation so high that it is impossible to meet by technical team

What business problems are you solving with the product? What benefits have you realized?

Automating business processes, building rule engines and routing and tracking work items made it easier to work on, especially their out of the box features, such as Audit feature is great.

Pega Platform review by Internal Consultant
Internal Consultant
Validated Reviewer
Verified Current User
Review Source

"Best platform to work woth"

What do you like best?

Pega provides various tools and operational functionalities that enables me to write and compile code easily at the same time. It's effective tool for management to assess people.

What do you dislike?

Deployment of Android mobile application process at end to end level is not documented.

Recommendations to others considering the product

Highly recommend

What business problems are you solving with the product? What benefits have you realized?

It solved AI problems in our iOT devices. Tasks are visible to business as well as development team this helped us lot to manage project.

Pega Platform review by Christopher Angel O.
Christopher Angel O.
Validated Reviewer
Review Source

"is easy for customers and need some improvements for devops"

What do you like best?

is easy to understand and use, is very easy to create new pages and manage the existing ones. is nice to hace a self service monitoring tool

What do you dislike?

AES monitoring system need to be upgraded and it would be nice to have compatibility with other monitoring tools such as sitescope and splunk

Recommendations to others considering the product

the monitoring tools can be better

What business problems are you solving with the product? What benefits have you realized?

there are a lot of problems that can be fixed

Pega Platform review by Nanang T.
Nanang T.
Validated Reviewer
Review Source

"Implement pega mashup is very easy"

What do you like best?

I have experience with PEGA platform when working as freelancer for Mandiri ( one of PEGA's client in Indonesia ). It's very easy to implement host 2 host interconnection to PEGA mashup and working for most of browser.

What do you dislike?

some limitation in PEGA mashup, especially for webview function in mobile app for iOS.

What business problems are you solving with the product? What benefits have you realized?

We solving PoC for mandiri online application both for web and mobile apps.

Pega Platform review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Pega View"

What do you like best?

PDN academy courses and pega releases are the best.Pega coding is simpler and easy to understand and debug.Pega support is good in handling service requests. Pega is top Business process management tool to work with.The scope is good in pega tool

What do you dislike?

Application limitations and compatibility issues

Recommendations to others considering the product

Recommend to my friends

What business problems are you solving with the product? What benefits have you realized?

Related to banking, insurance.Easy of developing applications with less time,easy to debug and learn.

Pega Platform review by User
User
Validated Reviewer
Review Source

"Pega Online Training - Excercises"

What do you like best?

Online Sandbox environment for exercises, clearly defined learning plan and contents for easy learning and understanding.

What do you dislike?

Nothing to dislike, I was told to learn Pega.I loved it and completed essential courses. May be I could say that I am getting frequent emails to complete paid certifications.

Recommendations to others considering the product

It is easy to learn and implement and very effective.

What business problems are you solving with the product? What benefits have you realized?

If we want to design a website we need to design front-end, back-end databases and lots of stuff to take care, but using Pega7 it is taken care automatically.. developers only need to think about implementaion details.

Pega Platform review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Good Pega Robotics Desktop Automation Tool"

What do you like best?

The product is straightforward, easy to learn and has lots of compatible applications to get automated. One has to be knowledgeable though on robotics desktop best practices to ensure that one is doing it correctly. It is also imperative for the business to learn RDA versus RPA, otherwise, you may be using the tool incorrectly and as intended.

What do you dislike?

A readily available intelligent reporting, an easier deployment strategy, and perhaps better AI integration

What business problems are you solving with the product? What benefits have you realized?

Pega resolves day-to-day repetitive process by automating and helping desktop users. It solves hours of doing them manually.

Pega Platform review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source

"This is very good experience to learn and Know about PEGA Platform "

What do you like best?

This is very good experience to learn and Know about PEGA Platform , It is very easy to understand

and we can build and manage complex and very essential authentication and authorization related

work very easy by using its function , module and option .

It is very good Thank you very much to introduce me such great platform

What do you dislike?

Nothing here as dislike but assessment would be better

What business problems are you solving with the product? What benefits have you realized?

Here I solve business management related problem where needed many level of approval needed

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Its both user friendly and developer friendly"

What do you like best?

Inherits all the new features and technologies easily according to the latest trends. This really helps in building the robust enterprise applications.

What do you dislike?

Need to improve on User interface. Need to concentrate much on responsiveness and rich graphical User Interface.

What business problems are you solving with the product? What benefits have you realized?

Currently working on Customer Process Management frame work.

Pega Platform review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Easy tool for creating workflows"

What do you like best?

You don't need specific programming experience to create something powerful.

What do you dislike?

If you ARE an experienced programmer, it is a very restricting system which can be limiting in capabilities.

What business problems are you solving with the product? What benefits have you realized?

We are recreating an underwriting system. We have realized benefits of quicker, incremental delivery.

Pega Platform review by Victor V.
Victor V.
Validated Reviewer
Review Source

"Rich functionality of dusiness rule management"

What do you like best?

Rule processing is very good, also like cross-platform UI and mobile application. Analytical system is able to make predictions

What do you dislike?

Very hard to find experienced staff for this system and educating existing people takes time

What business problems are you solving with the product? What benefits have you realized?

Helps people to make business decisions

Pega Platform review by Binod G.
Binod G.
Validated Reviewer
Review Source

"Excel with Pega"

What do you like best?

User experience with seamless experience

What do you dislike?

Technical support on the product could be improved

Recommendations to others considering the product

Build for change .

What business problems are you solving with the product? What benefits have you realized?

It allows the business user to focus on the business problem and Enables Applications That Evolve to Meet Changing Business Needs with seamless experience

Pega Platform review by Sravya M.
Sravya M.
Validated Reviewer
Review Source

"My take on PDN"

What do you like best?

Automation made easy.

Different solutions for every method.

New releases improving enhancement

What do you dislike?

Server constraints.

Dependency.

Constant change

Recommendations to others considering the product

Opt to Pega for diverse solutions.

What business problems are you solving with the product? What benefits have you realized?

Banking, Insurance, Loan Origination System, Internal applications, Trade credit.

Pega can be configured to suit different systems.

Pega Platform review by Internal Consultant
Internal Consultant
Validated Reviewer
Review Source

"Good rapid development tool - but plan thoroughly if you want more"

What do you like best?

Good rapid development tool with strong process and case management capabilities.

What do you dislike?

Steep learning curve. Fragmented development. Easy to get lost in details and lose sight of the overall solution.

Recommendations to others considering the product

If you intend to implement a large-scale solution based on Pega, take time for thorough architectural planning before you start.

What business problems are you solving with the product? What benefits have you realized?

We are trying to develop an omnichannel application suite based on Pega standard applications and extended by custom developed solutions on the Pega platform.

Pega Platform review by NAZEER P.
NAZEER P.
Validated Reviewer
Review Source

"PEGA Review"

What do you like best?

PEGA is providing the worlds best Business Process Management solutions using its 'PEGA Rules Engine'.

We need to do very less coding while developing the solution.

What do you dislike?

Cost of the tool. Due to this middle and small scale companies are not interested on PEGA.

What business problems are you solving with the product? What benefits have you realized?

Developing business process management flows for various clients.

Pega Platform review by Abhishek T.
Abhishek T.
Validated Reviewer
Review Source

"Very easy and adaptive"

What do you like best?

Less coding and very easily we can build whole bdm project

What do you dislike?

Nothing is here which can be say wrong in pega

What business problems are you solving with the product? What benefits have you realized?

Making whole business development process and it takes very less time.

Pega Platform review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Useful RAD platform"

What do you like best?

The built in business process management functionality which enabled our applications to closely fit our business processes.

What do you dislike?

It was rather an expensive investment for our small organisation.

Recommendations to others considering the product

Strongly recommend for its excellent business process management functionality.

What business problems are you solving with the product? What benefits have you realized?

Lack of a suitable business process management platform in place at our corporation - Pega's powerful BPM and case management tool set was a great help when it came to implementing our application requirements.

Pega Platform review by Industry Analyst / Tech Writer in Consumer Services
Industry Analyst / Tech Writer in Consumer Services
Validated Reviewer
Review Source

"Very informative and comprehensive"

What do you like best?

The possibilities for personal growth and knowledge are endless. Putting everything into bite-sized chunks is my way of learning - and you do that well.

What do you dislike?

I can't think of anything. Everything is really thorough.

Recommendations to others considering the product

Go slow - there is a lot of information

What business problems are you solving with the product? What benefits have you realized?

We have multiple websites with multiple tools and multiple developers all on the same projects. There is a great deal of redundancy

Pega Platform review by Consultant
Consultant
Validated Reviewer
Review Source

"INS Vikranth - For health care"

What do you like best?

I have been working on pega systems for more than a year now, it gives an ease for enchantments and customization's. With its rule management it made our work really easy

What do you dislike?

Growth will be limited only to PEGA is solely working on pega

What business problems are you solving with the product? What benefits have you realized?

We are now using PEGA instead of TIBCO in our business cycle. PEGA provides diversified interaction options when compared to others

Pega Platform review by Corlis S.
Corlis S.
Validated Reviewer
Review Source

"IT Project Manager "

What do you like best?

The front end application for the users.

What do you dislike?

The complexity and changes made to customize it.

What business problems are you solving with the product? What benefits have you realized?

No problem, we were upgrading our call center to have more customer interactions.

Pega Platform review by Consultant
Consultant
Validated Reviewer
Review Source

"Pega 7 Platform Review"

What do you like best?

The many out of the box elements that are state of the art.

What do you dislike?

It is definitely much more difficult to build an stable application than it is promoted. It requires a long yeared of experience before you can use it properly.

Recommendations to others considering the product

Start small! Ensure that business will use the results! Accompany the change!

What business problems are you solving with the product? What benefits have you realized?

Underwriting and Claims handling. Internal customer application for case management.

Pega Platform review by bikshapathi s.
bikshapathi s.
Validated Reviewer
Review Source

"Liked pega then java"

What do you like best?

It's making our work easy and fastly. Even a layman can work

What do you dislike?

It is a great thought, but not an open source

What business problems are you solving with the product? What benefits have you realized?

User management system

Pega Platform review by Fedor F.
Fedor F.
Validated Reviewer
Review Source

"Using for business rules management"

What do you like best?

Easy development with no code works great

What do you dislike?

Analitycs requires a significant resources to process, but not critical

What business problems are you solving with the product? What benefits have you realized?

Using for entire management of business processes within the company

Pega Platform review by Industry Analyst / Tech Writer
Industry Analyst / Tech Writer
Validated Reviewer
Review Source

"I Love Pega Platform!"

What do you like best?

I love everything about Pega Platform! It has everything needed to do my job!

What do you dislike?

There is nothing to dislike. Pega Platform has what I need.

Recommendations to others considering the product

It doesn't matter what level of maturity your company is at with automation. Pega Platform will benefit you no matter what!

What business problems are you solving with the product? What benefits have you realized?

The capability of creating automations with Pega Platform will solve all kinds of business problems!

Pega Platform review by Internal Consultant in Computer Software
Internal Consultant in Computer Software
Validated Reviewer
Review Source

"Great"

What do you like best?

It is good defect tracking tool .it is good for entitlement processes and claim process.Replaced existing manual intensive business processes with less manual intensive/fully automated Pega work flows

What do you dislike?

It becomes tough to implement a real complex scenarios

Recommendations to others considering the product

Go for it

What business problems are you solving with the product? What benefits have you realized?

Pega platform provides us easily configurable development of application in short sprints which helps in Agile

Pega Platform review by Consultant
Consultant
Validated Reviewer
Review Source

"Pega Testing Experience"

What do you like best?

Pega OOTB features.

Pega is a user friendly tool and I like to explore more in Pega

What do you dislike?

Nothing. Currently working on project with Telenet and the process flows are quite easy to understand.

What business problems are you solving with the product? What benefits have you realized?

I use Pega for testing in Telecom domain. Pega is tool which can be easily used by any new comer.

Pega Platform review by Agency
Agency
Validated Reviewer
Review Source

"Prga Platform"

What do you like best?

Its good Platform and quite familiar.Any Body can access this.

The look and feel is better at there end.

What do you dislike?

There is no such things which we can dislike.

Almost everything is good.Quite impressive.

Recommendations to others considering the product

Yes, Its highly recommaded .

What business problems are you solving with the product? What benefits have you realized?

It requires timely upgrade as per the Business requirement.

Pega Platform review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Review Source

"Pega system review"

What do you like best?

It's a claims.management system that's well structured to be used in banking which works well to be integrated and used with other systems for analysis of claims and charge backs.

What do you dislike?

It's a good system, sometimes comes with learning curve and we need support from the vendor side to understand nuances.

What business problems are you solving with the product? What benefits have you realized?

Charge back and claims management

Pega Platform review by Consultant in Financial Services
Consultant in Financial Services
Validated Reviewer
Review Source

"Aging framework doesn't meet modern needs"

What do you like best?

It has solid tools for back end developers to build a decent UI.

What do you dislike?

It gets clunky fast and does not support complex features. Our IT team feels constrained by the application's limitations

Recommendations to others considering the product

We're exiting. You should too.

What business problems are you solving with the product? What benefits have you realized?

Building an internal application and exporting analytics.

Pega Platform review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"bpm ALL IN ONE"

What do you like best?

ALL integrated platform , and robust process flow, simplified across the segments

What do you dislike?

integration with pega robotics yet to come

Recommendations to others considering the product

good to go , upcoming pega rpa integration will be huge

What business problems are you solving with the product? What benefits have you realized?

BPM for many leading clients, the customer testimony is positive and good

Pega Platform review by Administrator
Administrator
Validated Reviewer
Review Source

"Pega Review"

What do you like best?

Its very simple and easy to use and is very powerful BPM Tool

What do you dislike?

I like all about this tool, i feel the installation part can be undone with and everything can be moved to Cloud like Salesforce

What business problems are you solving with the product? What benefits have you realized?

BPM Automation

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Pega platform review "

What do you like best?

Flexible,portable, compatible, useful, friendly, Robust product.

What do you dislike?

Complex to understand,rules are quite many ,less info on internet

Recommendations to others considering the product

Sure

What business problems are you solving with the product? What benefits have you realized?

Best business process management tool, makes call center activities easy to use which helps users to perform the task very fast.

Pega Platform review by Consultant
Consultant
Validated Reviewer
Review Source

"Pega As Rule validation Engine"

What do you like best?

- Quick to Start

- Fast turnaround time

- Easy user Access

- Secure

What do you dislike?

Screens are not attractive,

Recommendations to others considering the product

Faster Turnaround time, Ease of Change

What business problems are you solving with the product? What benefits have you realized?

- reduction in errors in Order creation

- Making process Touchless

Pega Platform review by User
User
Validated Reviewer
Review Source

"Interesting"

What do you like best?

It's user friendly and very complete for BPM

What do you dislike?

What I disliked the most was the price, it may be fair but it's high

What business problems are you solving with the product? What benefits have you realized?

It allows us to follow processes in a much better way

Pega Platform review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Excellent BPM product to model the business processes and solve issues"

What do you like best?

Case management, responsive UI, Integration with even lagacy application

What do you dislike?

A bit difficult to work with complex scenarios, no HTTP load balancing

What business problems are you solving with the product? What benefits have you realized?

Ease of development and integration allows to leverage current depelopment team without hiring new staff

Pega Platform review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"Good BPM product"

What do you like best?

Ease of use robotics ease of implementation of a less complex systems mobile ready

What do you dislike?

It takes time and resources to configure it correctly.

What business problems are you solving with the product? What benefits have you realized?

Using wrap and renew approach using pegs to retire legacy systems

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Pega is a Best CRM tool"

What do you like best?

Pega has a best UI and flexible for a customizations.

What do you dislike?

Complexity for development using tool is tool much

Recommendations to others considering the product

I will recommend it to others

What business problems are you solving with the product? What benefits have you realized?

A good CRM tool

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Having 11 plus years of IT industry "

What do you like best?

Easy to learn and for implementing the thought process.

What do you dislike?

UI part need to be enhanced, Auto cache methods need to enabled.

What business problems are you solving with the product? What benefits have you realized?

Developing for major helath care claims.

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"worked on pega project"

What do you like best?

the ootb strategic industry framework applications

What do you dislike?

the limitations with case managements/UI etc and lots of customization required in projects

What business problems are you solving with the product? What benefits have you realized?

building CRM apps and automating workflows

Pega Platform review by Consultant
Consultant
Validated Reviewer
Review Source

"Configuration"

What do you like best?

Easy to install and set up within environment

What do you dislike?

Amount of training required to get familiar with the product

What business problems are you solving with the product? What benefits have you realized?

Workflows automation and intagration

Pega Platform review by Consultant
Consultant
Validated Reviewer
Review Source

"Good"

What do you like best?

Great platform, no code development which so powerful

What do you dislike?

None so far, just my limitation to learn.

What business problems are you solving with the product? What benefits have you realized?

None yet

Pega Platform review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Pega Platform"

What do you like best?

Cloud Enabled, Good User experience and stable platform

What do you dislike?

Not too much extendable. Tightly Coupled

What business problems are you solving with the product? What benefits have you realized?

CPQ

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