Pega Platform

(37)
4.3 out of 5 stars

Pega is the only industry-leading platform that allows you to build scalable, enterprise-grade CRM, Digital Process Automation, BPM, Case Management, and AI apps, all on one unified platform.

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Showing 37 Pega Platform reviews
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Pega Platform review by <span>Manoj G.</span>
Manoj G.
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Verified Current User
Organic
Reviewed On

Fast paced development tool for Customer Success

What do you like best?

Development in Pega platform is always business centric and most of the requirements can easily be completed by the out of the box available solutions in pega. Even if you have to customize some things according to your business scenario you can easily do that in fraction of time. Out of the box support for business service levels and approval process is great. Pega Platform also provides application frameworks for industry specific implementation of products which is also great as we can develop our customize requirements on top of that while having most of the application structure to reuse.

What do you dislike?

Pega platform provides extensive guidelines to develop application in pega specified way, i.e avoid guardrails warnings but some requirements are required to invoke warnings in those cases the performance of the application is hampered significantly.

What business problems are you solving with the product? What benefits have you realized?

Workflow system for creating customer onboarding for different products is implemented in pega. Pega platform provides us easily configurable development of application in short sprints to develop and deliver product in agile mindset.

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Pega Platform review by Consultant
Consultant
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Reliable platform, good customer service

What do you like best?

Great number of reusable/ OOTB components giving less effort on development but still flexible for complex business requirements. They also have a good customer service for their product issue and concern. Their training courses are also accessible online which is a good one given the expensive cost when you have an onsite training.

What do you dislike?

Exclusivity of reference information. Pega has its own developer site where they share helpful information as well as the developers however to access it, you have to be a member of their client/ partner which is a challenge when you are a freelance/ disengaged with those.

Recommendations to others considering the product

Implementing Pega is quite a cost, but it's all worth it.

It has to be combined with good application design and good understanding of the business requirement to apply the most suitable product/ framework Pega can offer to reduce the development work/ improve the business process

What business problems are you solving with the product? What benefits have you realized?

Extending the access of the system to the external users - reducing the use of papers on application and effort on lodgment.

It also provide a better view of the progress of the application on external users' end.

What Business Process Management solution do you use?

Thanks for letting us know!
Pega Platform review by <span>Aditya K.</span>
Aditya K.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

The Right Product

What do you like best?

A configurable, unified platform, providing you with unparalleled agility. Pega allows you to define processes, run and analyze multiple processes concurrently in real-time, plus monitor, control, and adapt to changing marketing needs.

Pega provides End to End process execution across the multiple systems through Business process execution engine, business rule engine and centralized view of the customer.

Pega provides capabilities to customize the platform without development, unparalleled agility with reduced time to market

What do you dislike?

Vendor dependency - understanding the class structure is important and it eventually causes organization or project teams to be dependent on the vendor.

No books available - There are no books available in the market

Expensive training programs

Recommendations to others considering the product

Pega truly provides a complete Omni Channel solution which allows you to build once and deploy many times across all your channels (Mobile, Social, frontline, Back Office). Pega can be used to link heritage systems and mission critical applications to your front office and your wider customer base in a scale that no other BPM solution can provide.

What business problems are you solving with the product? What benefits have you realized?

Implementing a new customer care tool. Pega allowed collection of real-time Data, interactions and transactions across disparate systems of records which brought real-time & contextual view of the customer without overloading

Pega provided users with intent driven solution, that aided them, whilst removing the manual, repetitive tasks that took so long historically, and massively improved productivity and efficiency.

Pega Platform review by <span>Rohit M.</span>
Rohit M.
Validated Reviewer
Verified Current User
Invitation from the software vendor
Reviewed On

Build for change

What do you like best?

The ability to create bpm solutions faster. Even a person with least programming experience having knowledge on pega can build the solutions with ease.

What do you dislike?

it's costlier to get trained in pega. And some what difficulty in finding courses.

Recommendations to others considering the product

World is constantly changing pega is built for that change. So consider pega if you want to automate the processes in your business because it's simple faster with no coding required.

What business problems are you solving with the product? What benefits have you realized?

HR app solution, lot of benefits including automated processes, easy to build, change a process. Simple fast. We will exactly know where our data is flowing in the process. The best is UI Of pega design. Just pegs is build for change

Pega Platform review by <span>A p.</span>
A p.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Pega, the pros and cons

What do you like best?

Customisability and ease of use its software provides are definitely highlights of the PEGA platform. Aside from this there is generally less coding which helps to eliminate user orientated errors, making everything a lot more transparent in terms of what can has gone right and what has gone wrong. Generally speaking, the PEGA platform promotes adaptation to change and quick developments .

What do you dislike?

If there is a need to integrate external products to complete what you are trying to achieve, there may be compatibility issues with regards to potentially having to rewrite certain aspects of your project to allow for this to happen. It can be pretty expensive.

What business problems are you solving with the product? What benefits have you realized?

I was using this product during part of my training to learn the platform incase of future use. There is plenty of supporting documentation, and tutorials to help you learn about the product.

Pega Platform review by <span>Tuhin C.</span>
Tuhin C.
Validated Reviewer
Invitation from the software vendor
Reviewed On

Pega is the one stop solution for all your BPM and CRM needs

What do you like best?

The self sufficient and well defined knowledge base.

The variety of of the shelf features and continuous addition and research for the new features.

What do you dislike?

The high price of classroom and online trainings. Also the product is a bit high price with respect to other BPM products in Market.

Recommendations to others considering the product

If you are looking for well defined and customizable BPM solution and if your company has a plan for embracing and exploring innovation opportunities to ease and optimize the business processes with the right acceleration, then Pega is the best choice for you. Of Course, quality comes with more Cost.

What business problems are you solving with the product? What benefits have you realized?

I am helping a large bank to digitize their lending system using Pega. The most distinct benefit of this is having a lot of solutions in the existing OOTB features, which are well defined and customizable. Which is making the entire development process way more faster.

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