Pendo

Pendo

(61)
4.7 out of 5 stars

Pendo helps product teams deliver software users love. Pendo captures product usage patterns and user feedback, and lets you communicate in-app to onboard, educate and guide users to value.

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Pendo Features

Metrics
Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

92%
(Based on 22 reviews)
Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

92%
(Based on 22 reviews)
Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

91%
(Based on 16 reviews)
Standard Event Tracking

Software automatically tracks standard user actions.

88%
(Based on 23 reviews)
Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

92%
(Based on 19 reviews)
Retention

Accurately measure bounce rate.

80%
(Based on 17 reviews)
Return

Track user return rates and related metrics.

85%
(Based on 14 reviews)
Conversions

Track what proportion of users convert via a certain action.

86%
(Based on 13 reviews)
Funnels

See how many users proceed down a certain path to conversion.

84%
(Based on 18 reviews)
Reporting
Real-Time Reporting

Obtain live data for who is currently accessing your site.

87%
(Based on 22 reviews)
Trending

Report on how any user activity has changed over time.

85%
(Based on 20 reviews)
Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

87%
(Based on 20 reviews)
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

92%
(Based on 23 reviews)
Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

80%
(Based on 6 reviews)
Unification Across Devices

Able to unify user data across devices, recognizing returning users.

85%
(Based on 8 reviews)
Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

81%
(Based on 20 reviews)
User Identification
Geolocation

Identifies users locations.

Not enough data available

Demographics

Identifies user demographics like gender or age.

76%
(Based on 5 reviews)
User Segmentation

Enables the view of analytic data based on user segment.

96%
(Based on 12 reviews)
Communication
Wiki Documentation

Provides a wiki to keep useful product documentation.

81%
(Based on 11 reviews)
Community Forum

Provides a place for product users to interact and ask questions.

81%
(Based on 7 reviews)
Customer Ideation

Provides a medium for users to make suggestions for the product.

84%
(Based on 10 reviews)
Other
User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

95%
(Based on 22 reviews)
Site Search Reporting

Report on keywords used in internal searches.

81%
(Based on 10 reviews)
Load Time Monitoring

Track load times on different devices and systems.

72%
(Based on 8 reviews)
Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

78%
(Based on 6 reviews)
E-Commerce

Track revenue and transactions.

Not enough data available

Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

91%
(Based on 17 reviews)
Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

89%
(Based on 14 reviews)
Tracking & Reporting
User Path Tracking

Displays a users progress throughout specific paths in an application.

96%
(Based on 11 reviews)
User Activity History

Displays a users activity history.

96%
(Based on 11 reviews)
Crash Reporting

Provides information about why a crash occurred.

Not enough data available

Custom Event Tracking

Enables you to define custom events for analysis.

88%
(Based on 9 reviews)
Real-Time Insights

Provides real-time reports.

89%
(Based on 8 reviews)
Attribution

Measures user acquisition analytics.

96%
(Based on 7 reviews)
Dashboard

Provides a holistic summary of your data.

91%
(Based on 12 reviews)
Planning
Work Capacity

Measures the amount of work an employee can handle in a sprint.

Not enough data available

Task Ranking

Ranks the priority of a task.

Not enough data available

Kanban Board

provides a Kanban board to visualize tasks.

Not enough data available

Custom Workflows

Enables the creation of custom workflows to facilitate various processes.

Not enough data available

Release Forecasting

Predicts a products release based on the workflow.

Not enough data available

Workflow Management
Time Tracking

Tracks the amount of time spent on a task.

Not enough data available

Progress Monitoring

Measures the progress of tasks within a product workflow.

Not enough data available

Budgeting

Measures the cost of tasks and enables the allocation of budget to different projects.

Not enough data available

Team Scorecard

Provides data on employee performance for gamification.

Not enough data available

Administration
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

91%
(Based on 21 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

84%
(Based on 22 reviews)
API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

90%
(Based on 14 reviews)
QA Testing

Able to test that event and variable setup are reporting data accurately.

94%
(Based on 12 reviews)
Metrics
Conversions

Track what proportion of users convert via a certain action.

87%
(Based on 7 reviews)
Sessions - Mobile App Analytics

Accurately measure total traffic and present data elegantly.

91%
(Based on 7 reviews)
Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length.

93%
(Based on 14 reviews)
Exit Tracking

Accurately determine where in the program people close the app.

90%
(Based on 12 reviews)
Events

Easily set up which user actions on your app should be recorded as events and accurately record them.

95%
(Based on 15 reviews)
Retention

Accurately measure bounce rate.

90%
(Based on 11 reviews)
Return

Track user return rates and related metrics.

92%
(Based on 9 reviews)
Funnels

See how many users proceed down a certain path to conversion.

90%
(Based on 17 reviews)
Reporting
Real-Time

Obtain live data for who is currently accessing your site.

84%
(Based on 13 reviews)
Trending

Report on how any user activity has changed over time.

97%
(Based on 13 reviews)
Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

93%
(Based on 16 reviews)
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

91%
(Based on 17 reviews)
Dashboards

Provides pre-built dashboards to aggregate and display data.

85%
(Based on 18 reviews)
Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

87%
(Based on 17 reviews)
Other
User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

97%
(Based on 13 reviews)
Load Time Monitoring

Track load times on different devices and operating systems.

Not enough data available

Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

Not enough data available

E-Commerce

Track revenue and transactions.

Not enough data available

Tracking
Standard Tracking

Software automatically tracks standard user actions.

97%
(Based on 11 reviews)
Tracking Flexibility

Able to set up custom variables to track any user activity on the site.

94%
(Based on 12 reviews)
Notifications and Alerts
In-App Notifications

Able to deploy a message to users while inside the app.

95%
(Based on 15 reviews)
System Notifications

Able to deploy push notifications that wake the device even when the app isn't running.

95%
(Based on 12 reviews)
Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

97%
(Based on 13 reviews)
Variation Testing
A/B Testing

Test changes to a screen by administering the change to a portion of visitors and measuring conversion.

Not enough data available

WYSIWYG Editor

Quickly create variant web pages with an easy-to-use WYSIWYG editor.

Not enough data available

Conversion Goal

Able to set any user action as the conversion goal of the test.

97%
(Based on 5 reviews)
Percentage of Traffic

Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B.

91%
(Based on 5 reviews)
Confidence Level

Able to view or adjust the necessary confidence level of your test.

Not enough data available

Multivariant Testing

Test multiple changes at once by directing traffic to a random combination of all changes being analyzed.

Not enough data available

Reporting
Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

93%
(Based on 8 reviews)
Reports and Dashboards

Access pre-built and custom reports and dashboards.

90%
(Based on 9 reviews)
Personalization
Standard Targeting

Deploy different versions of app screens based on user demographics, user activity, etc. with out-of-the-box configuration.

89%
(Based on 8 reviews)
Custom Targeting

Show different versions based on any variable set up to be tracked on the app's back end.

92%
(Based on 9 reviews)
Administration
API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

75%
(Based on 10 reviews)
QA Testing

Able to test that event and variable setup are reporting data accurately.

68%
(Based on 7 reviews)
Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

83%
(Based on 13 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

84%
(Based on 16 reviews)