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Pendo

Pendo

4.6
(87 reviews)
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Pendo helps product teams deliver software users love. Pendo captures product usage patterns and user feedback, and lets you communicate in-app to onboard, educate and guide users to value.

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Pendo Features

Metrics

Sessions - Digital Analytics

Accurately measure total web traffic and present data elegantly.

87%
(Based on 32 reviews)

Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length, page views per session, amount of scrolling, etc.

89%
(Based on 32 reviews)

Entry and Exit Pages

Accurately determine where most people enter your site and where they leave and present data elegantly.

89%
(Based on 26 reviews)

Standard Event Tracking

Software automatically tracks standard user actions.

87%
(Based on 33 reviews)

Custom Event Tracking

Able to set up custom variables to track any user activity on the site.

88%
(Based on 27 reviews)

Retention

Accurately measure bounce rate.

78%
(Based on 23 reviews)

Return

Track user return rates and related metrics.

79%
(Based on 22 reviews)

Conversions

Track what proportion of users convert via a certain action.

88%
(Based on 18 reviews)

Funnels

See how many users proceed down a certain path to conversion.

86%
(Based on 26 reviews)

User Analysis

Survey Implementation

Allows you to deploy NPS surveys to users.

93%
(Based on 6 reviews)

Data Analysis

Analyzes user survey responses and information in the application.

74%
(Based on 8 reviews)

Messages

Customize

Allow users to customize their messages.

93%
(Based on 8 reviews)

Direct Delivery

Deliver content messages directly to a customer's device.

93%
(Based on 8 reviews)

Schedule

Schedule out messages ahead of time.

93%
(Based on 8 reviews)

Retarget

Retarget your messages based on previous user engagement.

94%
(Based on 5 reviews)

Product Analytics

Account-Level Analytics

Ability to see analytics at the account level.

84%
(Based on 11 reviews)

User-Level Analytics

Ability to see analytics at the user level.

85%
(Based on 12 reviews)

Segmentation

Ability to compare usage across segments such as role, company size, etc.

85%
(Based on 12 reviews)

Funnels

See how users move though a product via grouped page sequences

81%
(Based on 10 reviews)

Alerts

Receive automated alerts and reports based on gains or losses in performance.

81%
(Based on 7 reviews)

Multi-Product Analytics

View analytics for multiple products in a single dashboard, including cross-product engagement

82%
(Based on 6 reviews)

User Scoring

Scores customers and visitors to identify at-risk or thriving accounts.

78%
(Based on 6 reviews)

Integrations

Breadth and functionality of integrations with third-party products.

81%
(Based on 8 reviews)

Reporting

Real-Time Reporting

Obtain live data for who is currently accessing your site.

85%
(Based on 31 reviews)

Trending

Report on how any user activity has changed over time.

85%
(Based on 30 reviews)

Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

88%
(Based on 29 reviews)

Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

90%
(Based on 32 reviews)

Mobile Reporting

Analytic tools are also available for mobile and tablet versions of websites.

80%
(Based on 11 reviews)

Unification Across Devices

Able to unify user data across devices, recognizing returning users.

81%
(Based on 14 reviews)

Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

80%
(Based on 28 reviews)

User Identification

Geolocation

Identifies users locations.

61%
(Based on 5 reviews)

Demographics

Identifies user demographics like gender or age.

78%
(Based on 6 reviews)

User Segmentation

Enables the view of analytic data based on user segment.

93%
(Based on 14 reviews)

Communication

Wiki Documentation

Provides a wiki to keep useful product documentation.

84%
(Based on 17 reviews)

Community Forum

Provides a place for product users to interact and ask questions.

83%
(Based on 13 reviews)

Customer Ideation

Provides a medium for users to make suggestions for the product.

86%
(Based on 19 reviews)

User Support

User Sementation

Organizes users into predefined groups and provides different responses based on group.

83%
(Based on 8 reviews)

Multi-Lanuage Support

Supports multiple languages.

Not enough data available

Behavior-responsive Messaging

Provides responses based on user behavior and feedback.

83%
(Based on 8 reviews)

Analytics

Dashboard

Provide a dashboard to monitor websites.

78%
(Based on 8 reviews)

Click Through Rates

Give users the ability to monitor click through rates.

79%
(Based on 7 reviews)

Unsubscribe

Monitor unsubscribe rates.

Not enough data available

Campaign

Ability to track campaign success.

Not enough data available

Segment

Segment your messages based on specific demographics.

88%
(Based on 5 reviews)

Other

User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

94%
(Based on 27 reviews)

Site Search Reporting

Report on keywords used in internal searches.

81%
(Based on 15 reviews)

Load Time Monitoring

Track load times on different devices and systems.

73%
(Based on 9 reviews)

Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

79%
(Based on 8 reviews)

E-Commerce

Track revenue and transactions.

Not enough data available

Promotional Messages

Able to deploy promotional or other pop-up messages based on user actions.

91%
(Based on 21 reviews)

Administration Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

91%
(Based on 19 reviews)

Tracking & Reporting

User Path Tracking

Displays a users progress throughout specific paths in an application.

92%
(Based on 13 reviews)

User Activity History

Displays a users activity history.

91%
(Based on 13 reviews)

Crash Reporting

Provides information about why a crash occurred.

Not enough data available

Custom Event Tracking

Enables you to define custom events for analysis.

84%
(Based on 11 reviews)

Real-Time Insights

Provides real-time reports.

85%
(Based on 10 reviews)

Attribution

Measures user acquisition analytics.

88%
(Based on 9 reviews)

Dashboard

Provides a holistic summary of your data.

89%
(Based on 14 reviews)

Planning

Work Capacity

Measures the amount of work an employee can handle in a sprint.

70%
(Based on 5 reviews)

Task Ranking

Ranks the priority of a task.

Not enough data available

Kanban Board

provides a Kanban board to visualize tasks.

Not enough data available

Custom Workflows

Enables the creation of custom workflows to facilitate various processes.

73%
(Based on 5 reviews)

Release Forecasting

Predicts a products release based on the workflow.

73%
(Based on 5 reviews)

Walkthrough Type

Audio-visual Walkthroughs

Supports audio and video-based walkthroughs.

82%
(Based on 6 reviews)

Text Bubble Walkthroughs

Supports text bubble walkthroughs.

89%
(Based on 8 reviews)

Variation Testing

A/B Testing

Test changes to a page by administering the change to a portion of visitors and measuring conversion.

Not enough data available

Conversion Goal

Able to set any user action as the conversion goal of the test.

Not enough data available

Percentage of Traffic

Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B.

85%
(Based on 6 reviews)

Confidence Level

Able to view or adjust the necessary confidence level of your test.

Not enough data available

Multivariate Testing

Test multiple changes at once by directing traffic to a random combination of all changes being analyzed.

Not enough data available

Split URL Testing

Split web traffic to a page between two different URLs.

Not enough data available

Workflow Management

Time Tracking

Tracks the amount of time spent on a task.

74%
(Based on 7 reviews)

Progress Monitoring

Measures the progress of tasks within a product workflow.

68%
(Based on 7 reviews)

Budgeting

Measures the cost of tasks and enables the allocation of budget to different projects.

Not enough data available

Team Scorecard

Provides data on employee performance for gamification.

70%
(Based on 5 reviews)

Build

WYSIWYG Editor

Quickly create variant web pages with an easy-to-use WYSIWYG editor.

Not enough data available

Landing Pages

Build landing pages for user entry into the site.

Not enough data available

Reporting

Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

85%
(Based on 10 reviews)

Reports and Dashboards

Access pre-built and custom reports and dashboards.

81%
(Based on 11 reviews)

Mobile Optimization

Optimization tools are also available for mobile and tablet versions of websites.

Not enough data available

Personalization

Standard Targeting

Deploy different versions of webpages based on user demographics, user activity, etc. with out-of-the-box configuration.

94%
(Based on 7 reviews)

Custom Targeting

Show different versions based on any variable set up to be tracked on the site's back end.

94%
(Based on 7 reviews)

Profile Storage Duration

The amount of time that users can be tracked and segmented into targeted groups.

91%
(Based on 5 reviews)

In-Page Analytics

Click Reporting

View percentage and total click rates for any link on a page.

87%
(Based on 9 reviews)

Heat Maps

Visual maps of where on a page visits are drawn to click/hover.

89%
(Based on 7 reviews)

Session Replays

Replay videos of user's interactions with your site.

Not enough data available

Administration

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

85%
(Based on 35 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

83%
(Based on 36 reviews)

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

86%
(Based on 24 reviews)

QA Testing

Able to test that event and variable setup are reporting data accurately.

88%
(Based on 20 reviews)

Metrics

Conversions

Track what proportion of users convert via a certain action.

85%
(Based on 9 reviews)

Sessions - Mobile App Analytics

Accurately measure total traffic and present data elegantly.

88%
(Based on 9 reviews)

Engagement

Configure and accurately measure an appropriate measure of engagement, such as average session length.

91%
(Based on 17 reviews)

Exit Tracking

Accurately determine where in the program people close the app.

91%
(Based on 13 reviews)

Events

Easily set up which user actions on your app should be recorded as events and accurately record them.

93%
(Based on 18 reviews)

Retention

Accurately measure bounce rate.

91%
(Based on 13 reviews)

Return

Track user return rates and related metrics.

90%
(Based on 12 reviews)

Funnels

See how many users proceed down a certain path to conversion.

91%
(Based on 18 reviews)

Reporting

Real-Time

Obtain live data for who is currently accessing your site.

80%
(Based on 15 reviews)

Trending

Report on how any user activity has changed over time.

91%
(Based on 16 reviews)

Retroactive Reporting

Report on user activity in the past and set up predictive models for the future.

89%
(Based on 19 reviews)

Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

89%
(Based on 20 reviews)

Dashboards

Provides pre-built dashboards to aggregate and display data.

83%
(Based on 21 reviews)

Custom Reports and Dashboards

Allows users to easily build customized reports and dashboards.

82%
(Based on 20 reviews)

Other

User Data

Able to access user-specific data such as location, language, gender, and activity while on the site.

93%
(Based on 16 reviews)

Load Time Monitoring

Track load times on different devices and operating systems.

78%
(Based on 6 reviews)

Campaign Tracking

Analyze inbound marketing traffic to identify which campaigns are working best.

Not enough data available

E-Commerce

Track revenue and transactions.

Not enough data available

Tracking

Standard Tracking

Software automatically tracks standard user actions.

90%
(Based on 14 reviews)

Tracking Flexibility

Able to set up custom variables to track any user activity on the site.

88%
(Based on 15 reviews)

Notifications and Alerts

In-App Notifications

Able to deploy a message to users while inside the app.

93%
(Based on 18 reviews)

System Notifications

Able to deploy push notifications that wake the device even when the app isn't running.

93%
(Based on 15 reviews)

Alerts

System can self-monitor critical metrics and alert administrators when they reach concerning levels.

94%
(Based on 16 reviews)

Variation Testing

A/B Testing

Test changes to a screen by administering the change to a portion of visitors and measuring conversion.

Not enough data available

WYSIWYG Editor

Quickly create variant web pages with an easy-to-use WYSIWYG editor.

85%
(Based on 6 reviews)

Conversion Goal

Able to set any user action as the conversion goal of the test.

97%
(Based on 5 reviews)

Percentage of Traffic

Able to adjust both the percentage of total traffic being tested and the proportion of the tested traffic that sees A and that sees B.

87%
(Based on 7 reviews)

Confidence Level

Able to view or adjust the necessary confidence level of your test.

88%
(Based on 5 reviews)

Multivariant Testing

Test multiple changes at once by directing traffic to a random combination of all changes being analyzed.

Not enough data available

Reporting

Segmentation

Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

91%
(Based on 10 reviews)

Reports and Dashboards

Access pre-built and custom reports and dashboards.

88%
(Based on 11 reviews)

Personalization

Standard Targeting

Deploy different versions of app screens based on user demographics, user activity, etc. with out-of-the-box configuration.

88%
(Based on 10 reviews)

Custom Targeting

Show different versions based on any variable set up to be tracked on the app's back end.

90%
(Based on 11 reviews)

Administration

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

75%
(Based on 11 reviews)

QA Testing

Able to test that event and variable setup are reporting data accurately.

72%
(Based on 9 reviews)

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond.

83%
(Based on 16 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

84%
(Based on 19 reviews)
Pendo
4.6
(87 reviews)