First and foremost, it just works. It's as easy to set up as any other similar tool and they've clearly invested heavily in the UX and getting it right. It's a company run by product people so as one could expect, the product is pretty darn solid from cover to cover. We have people logging in to Pendo across the company from engineers to customer success managers and they log in because it's easy to get at the data they need.
Secondly, the data we're getting from Pendo is really helpful. Once we got everything tuned up, the insights we're gleaning are making their way into our board meetings, company decisions, and even our customer's business review meetings. It's great to put a number on value realization and adoption. It's even greater because Pendo gives us the tools to impact and increase adoption in the form of guides (+1 that you can completely customize every part of them without the need to involve professional services)
Lastly, Pendo is doing it big and doing it right, the growth they've had since we became a customer over 6 months ago has been astounding. I think they've already passed the point of "turning back" or not "making it' and I'm excited for what this means for me as a customer. They've been consistently releasing new, useful features and expanding their offerings.
Pendo will likely be one of the best investments you make. It will take all the energy you give it setting it up and return very big dividends on that investment. I was up and running and seeing value within the first week of being a customer, and it's just gotten better and more indispensable from there.
We've mapped the number of clicks in our set of products to SFDC accounts and contacts so we can now report on adoption along with other customer metrics
We've set up an automated in-app NPS system that connects to Salesforce and plays great with our email NPS service, this was possible due to Pendo's API support for all parts of their product.
We're able to measure and present the adoption of new features to the company
We're able to segment our user base based on adoption and figure out how marketing or product efforts improve those ratios.
We're put user adoption metrics directly in our product for our admin end-users to see how their team is using the product.
Our marketing team uses guides and segments to announce new events coming up.
We've built walk-throughs and tips to guide our users through new or confusing parts of our application, and the best part was we didn't have to involve our very busy engineering team.
Our customer success managers monitor their accounts activity and adoption both directly in Pendo and in Salesforce, we pull reports and visuals from Pendo to include in their executive business reviews.
In short, Pendo does a lot of awesome s**t and it's been very worth it to figure out all the ways it can help drive product and really, company, growth for us.