Penelope does a good job linking clients, families, and case information together in a cohesive manner. The diagnostic assessment and treatment planning tools are thorough yet succinct and user-friendly.
What do you dislike?
There is often much toggling between screens with case and service files, which can make obtaining information an addled and sometimes confusing process, especially when first learning the software.
Recommendations to others considering the product
The training videos are helpful, particularly learning Penelope's role in different departments within our agency.
What business problems are you solving with the product? What benefits have you realized?
Penelope allows me not only to chart regarding client diagnostics, updates, goals, and treatment plan, but also gives me access to valuable information regarding billing, intake, and case history.
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