What do you like best?
People HR is straightforward and easy to use. The queries tool allows you to create reports using any data you have stored on the system, quickly and easily. There are a lot of features that you can easily customise with no technical expertise and with no negative impact on other features.
Requesting holidays is simple. Generally People HR is straightforward to use so training isn't required, but there are a lot of help videos and articles for admins, employees and managers in case help is needed.
There is also a support chat option available at all times and responses tend to be within a couple of hours, which I think is extremely quick compared to other vendors.
What do you dislike?
If the logbook feature was tweaked slightly it would allow you to do so much more on People HR. Although you can create forms to help you or employees record information, the field labels that you create have a very small character limit, which restricts how much you can do with these forms. An increased (or no) character limit would allow you to move so many more processes over People HR so that you could stop using paper forms altogether.
The company planner view isn't quite how our employees would like it to look, it's difficult to get an "at a glance" view of who exactly is off at different times.
Recommendations to others considering the product
Ask to try out a sandbox site before signing up so that you can test out all features.
What business problems are you solving with the product? What benefits have you realized?
We are now able to use PeopleHR to manage all people data in one place, including employee files, payslips, holiday and sickness. This makes PII more manageable for data protection and newer GDPR requirements. Having all the data in once place also helps with management information reporting and financial reporting. We are starting to use People HR's Ripple Workflow to automate internal processes.