The App makes it easy to plot content and approve creative on the go. It's also a great system of record and image bank.
It would be nice to see the creative by month, like you can do in the weekly view. The mobile views of individual posts don't actually reflect what it looks like on a mobile feed. The image editor doesn't allow you to undo edits without starting over. Also the drop down for editing images doesn't always go away when editing pictures. Recently, responses to private messages on Facebook have not been going through. Finally, it would be wonderful to search for published content within the calendar. Sometimes we need to find posts from last year and it's more tedious without a search feature.
In terms of communication, if there is trouble with the tool, we've had to reach out to our account executive instead of proactively being informed of the glitch.
While there are a few things to improve upon, we love the customer service and how often Percolate improves it's tools and updates its features.
Being able to plan out content, having a central place for multiple teams to see our work, and (most importantly) having a system of record for our social media content.