PerfectLaw

(11)
3.2 out of 5 stars

PerfectLaw allows all users to share and have instant access to all case-related information using one database and one product.

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Showing 11 PerfectLaw reviews
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PerfectLaw review by Joanna J. W.
Joanna J. W.
Validated Reviewer
Review Source

"IP Paralegal using PerfectLaw as primary office software"

What do you like best?

Loved that I could see the entire history of a case in chronological order, from emails to inventors and the timing of an Office Action coming in from the USPTO. Really helped give me a sense of timing for upcoming filing needs and helped keep me organized.

- Docketing system is easy to use, although I say that as someone who did not have system privileges to make new docket entries.

What do you dislike?

System overall is not highly intuitive, though once you learn the system very user friendly.

Recommendations to others considering the product

Really need to have a solid IT department at your firm so that you can customize on the fly without calling customer service. That definitely helped us get the most out of the software.

What business problems are you solving with the product? What benefits have you realized?

Kept consistency with client care even when a new assistant was working on the matter because all client notes, correspondence, etc. are easily available in one place.

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PerfectLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"OKAY Client Management Software, Learning Curve is High"

What do you like best?

Once you learn the management system it is not too terrible, however, a lot of basic features make it difficult to make this system a seamless part of tracking time and managing client documents.

What do you dislike?

It cannot be fully integrated into system. ProLaw allows for scanning barcodes and direct document housing whereas there are numerous user steps necessary for document intake and storage. you have to independently scan the document, drag it into AIM, and then categorize it. It would be far more efficient and cost saving if there were scanable bar codes to automatically house the document. Additionally, document folders are not intuitive. Moreover not all documents are searchable on the system via keywords or otherwise.

Recommendations to others considering the product

If you spend sometime learning the system and trying to utilize its many customization features then perfect law is not so bad. the problem is the default settings obfuscate easy use.

What business problems are you solving with the product? What benefits have you realized?

Legal issues. This is good as a cut-rate system of managing documents for a particular matter and client. it is by far not the most advanced/use friendly version of client management software out there

What Legal Case Management solution do you use?

Thanks for letting us know!
PerfectLaw review by User in Legal Services
User in Legal Services
Validated Reviewer
Review Source

"Senior Paralegal, 25+ years "

What do you like best?

Ease of billing to case file and generating reports.

What do you dislike?

Not compatible with Adobe pdf (Inability to bates label, mark exhibits, combine docs easily)

Inability to hold content of documents

Inability to sort docs numerically (1 followed by 10; adding a zero in front of one doesn't help)

Saving docs to PL -- must go out of that file and come back in for doc to show up!

Email address field is too short to accommodate Judge email.

Electronic Court Filing docs must save to desktop then save to PL (not compatible with Adobe)

Customer Support guaranteed for one month; representative went on "vacation" two weeks in, haven't heard from her since. Found out she was actually loading this system to another client.

During the "Import" phase documents disappeared PL offered no explanation as to where they went or where to find them.

Contact fields obsolete, i.e. beeper.

During training PL rep could not get the merge function to work. Never heard back on that either.

Recommendations to others considering the product

Choose Time Matters or any other product.

What business problems are you solving with the product? What benefits have you realized?

None. Takes twice as long to complete tasks.

PerfectLaw review by Tanya F.
Tanya F.
Validated Reviewer
Verified Current User
Review Source

"PerfectLaw is functional, but the interface isn't as user friendly as ProLaw"

What do you like best?

I like the functionality for case management and document access to remote users, along with the built in timekeeping and billing features.

What do you dislike?

I've used a competitor's software, ProLaw, for more years and prefer their interface over PerfectLaw. The search and queries sections for displaying results and locating files, and the way the modules and windows are set up makes more sense to me.

Recommendations to others considering the product

PerfectLaw is a great solution for any firm looking to go paperless and integrate their timekeeping and billing into one system that links with the files being worked. However, look at similar products to decide if you like how the system works to make sure there isn't something else out there that you might be able to customize better to your needs. I personally prefer the docket workflow system in ProLaw better and found their capability to allow for custom queries and reporting opened the doors to many internal innovations at my most recent law firm. My prior firm is still using PerfectLaw and I keep in touch with my former colleagues there. It works for their needs, however, they have been using the same workflow for years with very little change or innovation.

What business problems are you solving with the product? What benefits have you realized?

In foreclosure and bankruptcy law, having an all in one case management software is essential because the legal clerks have to manage massive case loads with hundreds of clients/files. A fully electronic system for tracking the status of each case is critical for success.

PerfectLaw review by Frank A. M.
Frank A. M.
Validated Reviewer
Verified Current User
Review Source

"Perfect Law is exactly what the name says - the"Perfect" solution for managing a law practice/firm."

What do you like best?

Perfect Law supports all aspects of a law firm, from document and client management to complete and accurate financial management. The support provided by the Perfect Law staff has been Outstanding. They are attuned to the requirements and obligations of a law firm and provide timely support when unanticipated issues arise.

What do you dislike?

I would like to see Perfect Law host a users group either in person or electronic so that users could share experiences.

Recommendations to others considering the product

Review what information and reports you currently use, determine if there is any information or reports you would like to have (your wish list) and convey this information to the Perfect Law implementation team. Be sure the data and documents you are converting are as 'clean' as possible. Do not try to get by on the minimum technology required.

What business problems are you solving with the product? What benefits have you realized?

Before converting to Perfect Law, the Firm had a difficult time controlling documents and performing workload analysis and basic financial analysis to determine realization by various categories. Perfect Law provides the tools and reports to perform these functions in an easy manner, allowing the time to perform/complete other management responsibilities.

PerfectLaw review by User in Legal Services
User in Legal Services
Validated Reviewer
Verified Current User
Review Source

"Great case management software"

What do you like best?

What I appreciate most about Perfectlaw is that it is an all-in-one interface. You can do billing, time sheets, look at documents, and deal with everything on a single page. In the past, we had to use a bunch of different softwares to accomplish what one does. I also like that you don't have to install additional softwares. With Microsoft office products, you're set.

What do you dislike?

Sometimes the interface gets cluttered. It is not always completely intuitive. It did take a lot of training for me to get comfortable and move from our old system.

Recommendations to others considering the product

It is expensive, but it is an all-in-one platform so maybe you save money eventually.

What business problems are you solving with the product? What benefits have you realized?

Being able to have an integrative case management system is great.

PerfectLaw review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"PerfectLaw perfect for practices stuck in the 90s"

What do you like best?

Consolidated backend

Document management ok

What do you dislike?

Technology has passed this product behind. It would be a better product if re-written under today's technology stack.

Interface to Microsoft Office products is lacking even though they are a Microsoft partner. Features that we had under our old system that was from 2007 had more compatibility with Office than PerfectLaw has today.

Recommendations to others considering the product

I would recommend exploring other options. The software would probably be ok if totally re-written for today's technology stack but that option is too expensive for the company and they need to support their legacy customers. Long term prospects for this company do not look good.

What business problems are you solving with the product? What benefits have you realized?

Document management

Legal billing

PerfectLaw review by User in Legal Services
User in Legal Services
Validated Reviewer
Verified Current User
Review Source

"20 year lawyer new to Perfectlaw"

What do you like best?

It's a very intuitive cloud based product. I find it easy to access and the manner in which it is integrated with my Mac system is seamless.

What do you dislike?

I would like an easier way to associate e-mails.

Recommendations to others considering the product

It's recommended that you have a good internet connection.

What business problems are you solving with the product? What benefits have you realized?

We use it for our entire case managment.

PerfectLaw review by Laura F.
Laura F.
Validated Reviewer
Review Source

"Good but could be better."

What do you like best?

Most of the applications are very computer illiteracy friendly. The layout design is easy to maneuver as well.

What do you dislike?

The searches and reports are not very computer illiteracy friendly. You have to know formulas which most people are not comfortable with. Also, you can not run statements for a desired period of time.

Recommendations to others considering the product

Do your research on all Timekeeper/Billing software.

I found AIM PerfectLaw to be one of the best timekeeping/billing software out there.

What business problems are you solving with the product? What benefits have you realized?

I'm utilizing the accounting software to bill clients and pay vendor invoices. Adding vendor invoices (PDF's) to the contacts so all of their invoices are easy to find.

PerfectLaw review by User in Law Practice
User in Law Practice
Validated Reviewer
Review Source

"Easiest timekeeping software I have ever used."

What do you like best?

I like the ease of use, the timer function and how easy it is to pull reports.

What do you dislike?

I wish it were a little easier to add new clients and matters.

Recommendations to others considering the product

Perfectlaw is by far the easiest billing, timekeeping and case management software I have ever used. If you aren't using it in your law practice your should switch.

What business problems are you solving with the product? What benefits have you realized?

The problems solved with PerfectLaw are timekeeping, billing, reporting and client set-up.

PerfectLaw review by Administrator in Law Practice
Administrator in Law Practice
Validated Reviewer
Review Source

"Useful for document management "

What do you like best?

Chronology and categorizing of documents

What do you dislike?

Limited customization for reports, not very easy to learn all aspects of software

Recommendations to others considering the product

On site training for more than 1 or 2 days for all departments

What business problems are you solving with the product? What benefits have you realized?

Document management and paperless file organization

Kate from G2 Crowd

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