What do you like best?
I like how it manages my all my day to day business development campaigns, in an extremely organised manor.
It separates each campaign into appropriate steps and tracks the day delays to manage an effective campaign with no effort from us as users. They auto generate the email script to be sent and the email address that it will be sent to. It also auto generates in the next stage of the campaign; call stage, the number you need to call and the company name and professional you will be calling.
What do you dislike?
It frequently has a different email in the email address box to the auto generated company name in the script of the email. It also doesn't consider the weekends, so if you have a 3 day delay from the first stage of the campaign to the second, it will do this over the weekend which negatively effects the times on your campaign. It does have a pause feature on the campaigns, yet it still processes to the next stage over the weekend too so no way i can see so far to stop it.
Also when calling companies there is a notes section for each company, i assume for didn't answer, switchboard doesn't put me through etc. however the notes do not save from stage to stage. very very frustrating.
Recommendations to others considering the product
I would highly recommend it to other users who are certainly doing a lot of high volume work. It definatly isnt quantity over quality. however it is shown in the price, as its done price per user its rather expensive compared to many other formats.
What business problems are you solving with the product? What benefits have you realized?
The business problems are campaign management and mass data distribution through emails and calls. It is extremely beneficial as the layout and campaign managment features are very easy to use and extremely effective.