I hope I have enough characters for this.
There is an extreme lack of communication/help from the Persist team as well. When you chat or email them, you usually get an "away" message or a "be back in 3 hours". In sales, you can't wait that long to get an answer. There needs to be 24/7 help.
Speaking to their support team is like pulling teeth. I had to ask the same question 5 times to get an answer.....which still made no sense.
The CEO does not care about the people using his "solution" all he cares about is money. He had complained that he was wasting time and money trying to "help" us. He did not care to make things right. Once the contract is signed and you encounter issues, they ignore you!
On top of the unprofessional and unhelpful customer service, this company and CEO provides, the platform is not user-friendly or as robust as they claim.
They sold to us saying that the SFDC integration was seamless, which it wasn't and they didn't even confirm that we had the correct version to do so.
Campaigns are such a struggle to use. Our people would schedule campaigns and then it would not send at the time schedule to send. It doesn't consider the weekends, so if you have a 3-day delay from the first stage of the campaign to the second, it will do this over the weekend which negatively effects the times on your campaign. It does have a pause feature on the campaigns, yet it still processes to the next stage over the weekend too so no way I can see so far to stop it.
Huge problems with deliverability/volume limits when trying to run a large campaign.
Incorrect tracking -- If you open an email in the outbox, it will notify you saying that the recipient had opened it. In the platform, bounced emails track as if they were opened as well. Just to name a few.
You cannot add images to templates without pulling your hair out.
No calendar functionality, what so ever.
UI is terrible and you need to click and click and click to get what you need.