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PheedLoop

4.9
(8)

PheedLoop.com powers conferences, trade shows, and expos worldwide! An all-in-one management and engagement platform for event managers, speakers, exhibitors, sponsors, and attendees.

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PheedLoop review by Anastasia S.
Anastasia S.
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Verified Current User
Review Source

"Empowering Event Managers with a valuable tool, continuous innovation and responsive support team"

What do you like best?

Over the years, I’ve had multiple discussions with Pheedloop regarding new features that would be helpful from an Event Manager’s perspective. They’ve taken this feedback and really built out the app over the past few years. It’s been really exciting to share in their journey, especially since they are a Canadian company based out of Toronto. With that said, I’d recommend a demo as the app can do way more than you’d think. Over the past two years, we’ve built our conference site and ticketing system through them, in addition to using their check-in system, which was incredibly fast and provided us with check-in data as we needed it. Their badge system also worked like a dream. We’ve had such a headache creating badges manually in the past, and they make it so easy. Pheedloop literally eliminated hours of frustration, which is the last thing you need just days before a conference.

What do you dislike?

Whenever I've run into issues, they've been fairly minor and the Pheedloop team has always been able to roll out a fix within hours or minimal days. So, whatever I've disliked something, it hasn't really been an issue for too long. Our contact is definitely someone who listens to his customers and actions on feedback. Even once we are done with our website and registration setup, I’ll get random periodic emails from them simply checking in to make sure that everything is going well. They simply don’t rely on the “no news, is good news” theory, which is a real testament to the care and attention that they provide to their clients.

Recommendations to others considering the product

Make sure to have someone walk through a demo with you. Their tool does so much more than you realize and it's constantly evolving. Every six months we sit down with them to do a walk through of new functionalitites that we want to integrate for the new years, and prior to our conference, we do the same as things change that fast.

What business problems are you solving with the product? What benefits have you realized?

1. Easy event website setup - For people with little to no technical web background, the Pheedloop interface is very easy to use. Like most things, you need to spend some time in the system going through the options, but you'll find that you can quickly and easily build a great looking conference website.

2. Easy ticketing system with the ability to create different registration processes for different types of delegates - We like to categorize our attendees as regular delegates, sponsors, and speakers. We require slightly different information from each category, and this is easily customizable in the Pheedloop platform. This year, we really loved that we received text notifications straight to our mobile phones when a speaker checked in. It helped us keep track of who had arrived, which gave us peace of mind, and also one less thing to worry about.

3. Affordability - We're a small organization who puts on one event per year. A lot of other event management solutions out there do not cater to organizations and events of our size. Unlike Pheedloop, they also offer limited functionality. Regardless of the size of the event, many of the same or similar challenges can be experienced, so we've always appreciated the fact that we have the ability to integrate new capabilities as our conference size grows.

4. We work in a niche industry, where many executives go to the same conferences. Last year we had two larger industry organizations come to ask to ask about Pheedloop, and we're happy to report that they are both now using their system as well. The major benefit of this is that the conference app at each conference offers a very similar experience, so that conference delegates don't need to re-learn how each conference app functions.

5. Helping speakers create more engaging presentations - Our speakers have really appreciated the ability that the polling functionality allows. They can interact with delegates, and by polling the audience, they also add more validity to their presentations as well, which creates presentations that have much more impact on the audience.

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PheedLoop review by Laura N.
Laura N.
Validated Reviewer
Verified Current User
Review Source

"Responsive, Functional, & Outstanding Service!"

What do you like best?

I was originally impressed by the pricing and feature model, and once we started using it for our conference planning, it was clear that there were regular updates and feature additions that were added to it. What was even more impressive was the fantastic customer service from the PheedLoop team. Our crew had a lot of questions, and the response time was phenomenal, the reps were friendly and helpful, and any issues were dealt with right away. That means a lot when planning an event!

The back-end functionality is super clean and easy to use once things have been explained a bit. There are a ton of features that can be applied to a variety of events, and more being added all the time.

The user-facing app is really intuitive, and having consistency between the web and mobile app made it easy to do a quick user tutorial at our event with no problem.

What do you dislike?

Not a lot! I shared my thoughts with the PheedLoop team on our experiences, and indicated that both a change log for administrators and a stronger knowledge base area would be assets, but they are already on top of it!

What business problems are you solving with the product? What benefits have you realized?

We were looking for a solution to streamline conference registration and interaction. We were a bit concerned about uptake of an app-centered approach with the crowd we serve, but we were pleasantly surprised by the number of people using it for a variety of purposes!

What Event Management Platforms solution do you use?

Thanks for letting us know!
PheedLoop review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Excellent All-in-One Event Management Software"

What do you like best?

Pheedloop played in integral role in the planning and execution of our conference. It streamlined the entire process from start to finish and was very easy to set up, and update as needed. Rahul was a tremendous help, he was always available for guidance and assistance with anything. The customer service at Pheedloop is incredible, and they are always looking for ways to help out.

What do you dislike?

There is really nothing that Pheedloop can't do. And the team at Pheedloop are alway ready and willing to resolve and issues that may arise. There was nothing to dislike about the software or service.

Recommendations to others considering the product

Try it out and see if it fits your requirements. The functionality and capabilities are what convinced me that Pheedloop was our only choice.

What business problems are you solving with the product? What benefits have you realized?

Pheedloop was our all in one event management software for our conference. We used it to register attendees, build the conference schedule, accept proposals for speakers, manage our exhibitors and interaction with attendees through the app and communications functions.

Having everything in one place made everything that much easier for planning and staying on track.

PheedLoop review by Nela K.
Nela K.
Validated Reviewer
Verified Current User
Review Source

"Amazing customer service! "

What do you like best?

We love using Pheedloop for it's simplicity! Very user friendly, easy to set up and navigate from back AND from user end. Our conference attendees were not tech savy but had no problem to navigate through the app. The customer service and support is so amazing, easy to reach and responds to any issue/inquires right away!

What do you dislike?

Anything we didn't like was communicated during the process and the team at Pheedloop addressed it right away. Their team was so flexible and so responsive!!

What business problems are you solving with the product? What benefits have you realized?

We used Pheedloop for our client's conference website and mobile App and everyone loved it!

PheedLoop review by Benjamin W.
Benjamin W.
Validated Reviewer
Verified Current User
Review Source

"Full featured, good value, excellent support"

What do you like best?

Pheedloop is a full-featured event app for a great price. They are constantly adding new features and functionality. The provide excellent support and are very responsive to feedback and requests for help.

What do you dislike?

There's not much I dislike about Pheedloop. I would like better integration between speaker portals and attendee portals, but I believe they are currently working on this.

What business problems are you solving with the product? What benefits have you realized?

Digital version of conference schedule to eliminate need for printed program, ability for attendees to interact directly with each other, place for speakers to upload session files.

PheedLoop review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Excellent Customer Service, very adaptable"

What do you like best?

The pheedloop system added immense value to our event, not only were we able to take advantage of the customized website and app but also we Pheedloop enabled us to engage with our audiences in a whole new level.

We had used the live polling and Q/A feature during our event which worked seamlessly. The co founders were also able to help us customize the system based on our needs.

What do you dislike?

Nothing much to dislike about the system. Maybe the U/X of the dashboard could be improved but I believe an update is already on its way.

What business problems are you solving with the product? What benefits have you realized?

Increasing Attendance at our events

Showcasing all the great work done by our exhibitors/ startups

increasing attendee engagement

PheedLoop review by Administrator in Education Management
Administrator in Education Management
Validated Reviewer
Review Source

"Wonderful all-in-one solution!"

What do you like best?

So many things! The price is great, but I am constantly amazed at what the platform can do! The proposal portal alone has saved me hours of time; not only can my reviewers rate the proposals, but I can give feedback, ask questions, and approve proposals efficiently! Once the proposals are approved, the system generates a portal for each speaker that allows them to upload their handouts, engage with attendees, and review their online evaluations! After adding the date, time and location, my program is complete! Pheedloop has a downloadable PDF version of the program so that anyone can download and use it! This is the first year I have not had to type and re-format an additional program!

I also love the registration and invoicing system. Registration is simple and invoices go out immediately!

What do you dislike?

I love everything about Pheedloop! Customer service is extremely responsive any time I mention something that I am missing or don't understand!

Recommendations to others considering the product

Take advantage of the free trial and enter your even information to truly see what it offers!

What business problems are you solving with the product? What benefits have you realized?

I serve three groups with about 3,000 attendees. Billing/Invoicing has always been a huge issue because school districts do not use credit cards. This saves me from invoicing by hand.

We use the mobile app to engage attendees, help them network, and keep lines of communication open.

PheedLoop review by Administrator
Administrator
Validated Reviewer
Review Source

"Good value and exceptionally responsive!"

What do you like best?

When it comes to customer service, the team at PheedLoop exceeded my expectations! They were so accommodating, patient, and responsive. It was our first time using an app at an institute-wide event, and Rahul and his team worked around the clock to ensure the user experience was efficient, easy to use and as professional looking as possible. Thank you!

What do you dislike?

Very granular, but the majority of our attendees found the button to add/remove sessions was not intuitive (ie. it remains the same "+" sign if you are adding or removing, and doesn't provide warning prior to you removing a session from your schedule). This is something that, if we had more time, would have been rectified by the Pheedloop team.

What business problems are you solving with the product? What benefits have you realized?

A professional platform for our first time ever using an App for an institute-event.

Kate from G2 Crowd

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