What do you like best?
The simplicity of the user interface allowing with the ease of creating and saving reports, dashboards, users, etc.
Admins can make sweeping changes to multiple users
Users can reset their own passwords
You can export data to multiple sources
You can view from a line level to an highly arrogated level and everywhere in between
You can assign multiple security levels to multiple users
What do you dislike?
If you are looking to make modifications yourself the back end development requires more in depth knowledge of the product and training.
The dashboards are not as clean as other programs I have seen, but I know this is something they are looking to improve.
I know that simplicity is their motto, but sometimes it would be nice to have a way to have advanced features for super users that are asked to dig into the data.
Recommendations to others considering the product
Make sure you are clear about what exactly you want to do with this software and how you plan on using it to manage products, services, and people
What business problems are you solving with the product? What benefits have you realized?
Near real-time data.
Easily distribute data with appropriate security parameters.
Customers or products that decline in sales
Monitor promos and campaigns easily
Take multiple data points and create a dashboard to make quicker decisions