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PhoneBurner

PhoneBurner

4.7
(32)

We built sales professionals a better dialing system.

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PhoneBurner Features

Dialing Options

Preview Dialing

Presents information about the individual being called before the call begins.

Not enough data available

Progressive Dialing

Gives agent a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing.

Not enough data available

Predicitive Dialer

Uses an algorithim to predictive when an operator will be available to handle their next call.

Not enough data available

Calling

Record Calls

Records calls for future reference.

94%
(Based on 13 reviews)

Generate Location

Generates an area code local to where the user is calling to increase likelihood of pick-up.

92%
(Based on 11 reviews)

Call Types

Allows users to perform calls from their preferred device, whether laptop, desktop, mobile or otherwise.

97%
(Based on 12 reviews)

Click-to-Call

Gathers contacts from integrated tools, allowing users to call with one click.

n/a

Analytics

Open Rates

Records the rate at which emails are opened.

n/a

Link Activity

Records the rate at which links in emails are followed.

Not enough data available

Attachment Activity

Records the rate at which email attachments are opened or downloaded.

Not enough data available

Agent Tools

Omnichannel

Ensures that the caller experience is seamless across their entire call.

Not enough data available

Whisper Coaching

Allows a supervisor to listen to a call and train in real time.

Not enough data available

Callback Scheduling

Reschedules calls within the software itself, either through a prompt or by the agent themselves.

94%
(Based on 5 reviews)

Call Recording

Record calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary.

Not enough data available

Contacts

Personalization

Retains a log of extraneous contact information such as timezone and contact engagement.

93%
(Based on 16 reviews)

Information Locater

Finds and opens saved contact information for reference at the time of a new call.

85%
(Based on 16 reviews)

Record Prospect Data

Allows users to denote which contacts they believe are prospective customers.

91%
(Based on 16 reviews)

Customizations

Email Platform Integration

Syncs information from other software such as contacts, emails and calls to reduce manual data entry.

Not enough data available

Email Scheduling

Allows administrators to schedule out emails in advance.

n/a

Notifications

Reminds administrators to follow-up on emails based on pre-set reminders.

n/a

Email Categorization

Allows for the categorization of emails.

n/a

Templates

Allows for the creation of templates for frequently-sent emails.

Not enough data available

Automation

Voice Detection

Decides response type by determining if voice is a human response or an answering machine.

Not enough data available

Voice Broadcast

Presents a prerecorded audio message when the call is answered.

Not enough data available

Interactive Voice Response (IVR)

Use touch-tone signaling or voice recognition to automate the retrieval and processing of caller information by phone. Administrators can configure the IVR with multiple branches to improve the identification, segmentation, and routing of callers to qualified agents.

Not enough data available

Call Scrubbing

Removes phones numbers in an uploaded phone list of numbers in the National Do Not Call Registry.

Not enough data available

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

Not enough data available

Insights

Notes

Allows users to take notes during or after the call for future reference.

91%
(Based on 17 reviews)

Daily Summary

Delivers users a daily summary of activity.

90%
(Based on 18 reviews)

Automated Voicemails

Sends automated voicemails to prospective clients who fail to answer.

96%
(Based on 17 reviews)

Automated Emails

Sends automated emails to increase engagement with prospective clients.

89%
(Based on 15 reviews)

Sorts Prospects

Organizes contacts based on probability of success.

89%
(Based on 17 reviews)
PhoneBurner
4.7
(32)