PhoneBurner

PhoneBurner

4.7
(32)

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Showing 32 PhoneBurner reviews
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PhoneBurner review by Dmitriy P.
Dmitriy P.
Validated Reviewer
Verified Current User
Review Source

"I'm in love."

What do you like best?

This reminds me of the day I discovered marketing automation. Why did it take so long, how can it be that easy, why didn't anyone tell me about this earlier are just some of the thoughts I had before realizing better late than never. As a consultant for SMBs tools like PhoneBurner allows for scalability without the insane overhead associated with other platforms or agencies. Their support is top notch and while it is a work in progress, they listen, and if you explain your goals there's a chance they've helped someone with it before and have a workaround. We were able to go from 200 calls per agent per day to 200 calls in a few hours. The system is built around helping to increase bandwidth and productivity.

What do you dislike?

With every concern, there's a workaround. I'd like a more streamlined integration with Zapier... and, they're working on it so, nothing at this time. I'd love to utilize more of the system and that's on us and we're working on it.

Recommendations to others considering the product

If you're building or have an existing sales team and want to empower your sales force to grow PhoneBurner should be your top consideration.

What business problems are you solving with the product? What benefits have you realized?

Scalability without the insane overhead. Ability to provide new employees a proving ground and promote those that perform with the help of accurate and detailed reporting available within the system.

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PhoneBurner review by Kevin L.
Kevin L.
Validated Reviewer
Verified Current User
Review Source

"The very best Power Dialer, the very best Company"

What do you like best?

I was extremely glad to find phone burnerfor the following reasons. They put their best foot forward during the trial which has no time limitations only limitation a total minutes used. So if you sign up for a trial and don't get to it, it doesn't expire on you for the first 30 days it continues until you've used your minutes. 

Sign-up monthly, continue month-to-month. No expensive upfront implementation cost, no long-term contract. A better sign of their commitment to customer satisfaction is their rollover policy of unused minutes. Unbelievably they allow you to roll over unused minutes from this month to the next month so that your investment is protected. 

The PhoneBurner technology is as deeply integrated of the salesforce.com as any I've seen. It's super easy to create a list from either leads or contacts. Just select your leads upload them and you're dialing away.

An extremely demanding request I had was integration with my community environment. This is tricky as many times not even salesforce.com support personnel know what's going on and how to integrate. PhoneBurner worked with me tirelessly and efficiently and very quickly to fully integrate into my own community environment, smoothly navigating a tricky technological hurdle that salesforce.com had in place. They just took care of it. 

Audio quality was not compromised during our trial as it was with other dialing solutions. The interface is extremely easy to use. The integration with salesforce.com makes it a cinch. The ease of recording voicemail and send email is also a huge plus.

But easily the biggest clincher for their superior performance is the PhoneBurner organization itself. Jeff Osness was an extremely responsive and accountable stakeholder in our success.

When I find an application that does what it says I'm a huge fan. But the real test for me is always whether the organization will support me when I need them. Phone burner more than satisfied on both counts.

What do you dislike?

Nothing at all -- they are a great company with a great product.

Recommendations to others considering the product

Just DO it!

What business problems are you solving with the product? What benefits have you realized?

We can reach 500% of the prospects we could otherwise reach using other methods. This is extremely important to a small business like mine.

What Auto Dialer solution do you use?

Thanks for letting us know!
PhoneBurner review by Steve B.
Steve B.
Validated Reviewer
Verified Current User
Review Source

"PhoneBurner really lets you burn through your list!"

What do you like best?

PhoneBurner, as the name implies, really does let you burn through your calling list- What an awesome tool! In my most recent dialing session, I got through about 40 calls, having three live conversations, weeding out several bad numbers, and left 17 voicemails of about 1 minute each. All in about 30 minutes. Do the math on that! This tool allows me to dramatically compress down the amount of time it takes to do that, and all from my number. That has also allowed me to effectively reach out and communicate with new prospective agents at a rate I couldn’t possibly achieve without this tool. That in turn allows me to grow my business exponentially.

What do you dislike?

Can they make it free? Seriously, I haven’t found anything I don’t like about it.

What business problems are you solving with the product? What benefits have you realized?

As I stated above, it allows me to make more calls in a shorter period of time than ever possible before, which in turn frees up more time to focus on other aspects of my business.

PhoneBurner review by Benjamin S.
Benjamin S.
Validated Reviewer
Verified Current User
Review Source

"Phoneburner for Campaigns"

What do you like best?

The two things I liked the best were the pricing options from Phoneburner. For the same services you will be charged significantly more. They offer pay per month with unlimited contacts, where as other providers offer pay as you go. Additionally their customer support and sales team are amazing and always able to help.

What do you dislike?

Setting up Phoneburner on the backend for the first time can be intimidating. Once you have done it a couple of times it is a piece of cake.

Recommendations to others considering the product

Phoneburner can be intimidating on the back end. Once you figure out how to use it, your campaign phonebanks will be run much smoother.

What business problems are you solving with the product? What benefits have you realized?

Have used Phoneburner for a number of political campaigns. Their system is perfect for contacting large numbers of voters efficiently. Their pricing model makes Phoneburner a better alternative to many of the current systems being used by the campaign.

PhoneBurner review by Aaron R.
Aaron R.
Validated Reviewer
Verified Current User
Review Source

"Awesome Tool"

What do you like best?

The system is easy to use, easy to get set up and allows you to do both CRM management and dialing all in one solution. Phoneburner allows us to dial more prospects in less time, leave messages for those that do not answer, and increase our sales by the number of poeple we are able to contact in shorter periods of time

What do you dislike?

It would be awesome to be able to mass text from the app as well. That being said, I believe the product is the best out there for ease of set up and the ability to use very quickly. The mass texting would be a nice feature to have, but does not diminish the overall quiality of this product, I highly reccomend it!

Recommendations to others considering the product

Highly recommend the product, it allows you to organize your contacts, call them in a more efficient manner than manually dialing and allows you to leave recorded voicemails. The product will allow you to dial more people in less time and allow you to increase your sales

What business problems are you solving with the product? What benefits have you realized?

We have a regiment of sales calls that we make on certain days of the week. Phone burner allows us to have the calls organized and all we do is execute. We are able to reach more contacts in a shorter amount of time that allows us to execute our daily sales plan. The tool in an invaluable part of our sales plan!

PhoneBurner review by Nicole C.
Nicole C.
Validated Reviewer
Verified Current User
Review Source

"Worth its "Weight" "

What do you like best?

I am pleased with the Phone Burner software because it gives me the opportunity to reach out to customers that I would not be able to if i tried to hand dial them. Sales is highly competitive, no matter the industry. It requires people like myself to be in constant contact, a factor that is critical to being successful particularly in internet phone sales. I also like the fact that it is intuitive when it comes to the area code thus preventing calls too early( most of the time).

What do you dislike?

I do not have any major complaints. i just wish the feature of a call coming up in the dial session when you have a call back scheduled existed without having to create a file just to dial the number. As an example , i have an ongoing session and i have a scheduled callback for 2 hours later, for me, it does not come back , i have to manually do it. the good thing is the calendar reminder in my email so I can make the call.

Recommendations to others considering the product

Do it, it is an invaluable tool in phone sales.

What business problems are you solving with the product? What benefits have you realized?

Contact with customers on a daily basis. I receive on average 1000 requests per month. i can never reach people i spoke with 10 days ago without the burner.

PhoneBurner review by Britt P.
Britt P.
Validated Reviewer
Verified Current User
Review Source

"POWERHOUSE suite of phenomenal business building tools!"

What do you like best?

This tool is open on a monitor all day every day and for very good reason. With PhoneBurner I have control, automation, and efficiency at my fingertips! I especially appreciate the bundle of tools that reside within this must have marketing tool without having to pay separately for them!

What do you dislike?

I would like to have the ability to have a drop down menu during a dialing session to choose from multiple mp3 recordings for the system to leave on the recipients voicemail depending on the situation etc. In my business with many different products and services being sold, I often find myself having to leave a live voicemail instead of using a generic one size fits all message. I would much rather be able to have the ability to record a dozen or so mp3s and then simply choose which one to leave as a voicemail.

Recommendations to others considering the product

Failure is often the result of ineffective organization and follow up Phone Burner enables and empowers you to take complete control of both and do it with ease! It's a smart, intuitive tool that every smart marketer I know is using. If all you ever did is teach your team how to use PhoneBurner you will have done more for them than most people they will encounter online. PhoneBurner is a must have marketing tool that should be in every marketer's arsenal. Get PhoneBurner for a month and see if you don't agree with thousands of others who reply upon it daily to help grow their businesses the smart, effective way.

What business problems are you solving with the product? What benefits have you realized?

I save time with initial prospecting contact as well as follow up. I am more efficient and able to maximize my time and productivity with ease thanks to PhoneBurner.

PhoneBurner review by Richard  W.
Richard W.
Validated Reviewer
Review Source

"PhoneBurner is AWESOME!!!"

What do you like best?

Excellent customer service! A big shout out to Henry who helped in getting my account set up and Jeff for the one-one training. I have also had a great experience with Austin and George the few times I called in to clarify how the system worked. Great staff!

I recently started reconnecting with my past clients and calling them one by one until I came across PhoneBurner. If you are on the fence, just try it! I think you'll love it.

What do you dislike?

It would be nice to be able to pull an additional report removing bad phone numbers from a call list.

What business problems are you solving with the product? What benefits have you realized?

I was amazed at how much more efficient I could be and the time saved using PhoneBurner. It syncs with my Salesforce and updates the activity history reducing the need to go back and manually enter notes. HUGE timesaver!

PhoneBurner review by User in Internet
User in Internet
Validated Reviewer
Verified Current User
Review Source

"Fast and Reliable Phone Software"

What do you like best?

Where is there to start? Phone Burner makes it extremely easy to call a multitude of people in a short amount of time. No longer do you have to individually dial each and every number. The dial tone is fast and gets you connected in no time. You get to click easy prompt buttons based on the outcome of each call. AND you get to utilize pre-recorded voicemails. You don't find yourself losing your voice after long hours of leaving voicemails to over 500 people. The functionality of this software is so easy and efficient. I love the fact that you can upload CSV files and they easily enter the system with no glitches or errors.

What do you dislike?

The only thing I would say that I dislike about the product is the recording calls function. I don't like how there isn't some sort of database where it keeps all of your stored recorded calls. Even though you can access them via the software, if you mistakingly delete one it's gone forever. I feel like there has to be another way to access those recorded calls even if you deleted them by mistake on your end.

Recommendations to others considering the product

Use local presence numbers!

What business problems are you solving with the product? What benefits have you realized?

Before I was having to dial my prospects individually (50+ calls a day). It would take my countless hours to have to dial them, wait for a connect, and leave a voicemail. PhoneBurner has made this entire process SO easy. I can now make 50 phone calls in less than 20 minutes and get connected to who I need to speak with and leave pre-recorded voicemails without losing my energy or my voice.

PhoneBurner review by Tom O.
Tom O.
Validated Reviewer
Verified Current User
Review Source

"More Than I Expected!"

What do you like best?

I loved that PhoneBurner staff called me to make sure my system was setup correctly. What a huge burden that lifted for me. The folks I worked with at PhoneBurner made things easy. Again and again, I've been impressed with the features and service for the price.

What do you dislike?

Honestly, I haven't come across anything that I have disliked yet.

What business problems are you solving with the product? What benefits have you realized?

I'm new to Phone Burner. So, I haven't realized any benefits yet, but we hope to. This will be the center piece for our outbound dialing program for our real estate wholesaling business.

PhoneBurner review by Timothy D.
Timothy D.
Validated Reviewer
Review Source

"Phoneburner is an absolute MUST for any inside sales team"

What do you like best?

I have tried all the CRMs out there and i have tried all the power dialers/autodialers . Phoneburner is by far and away the absolute best value out there. It has tons of sales tools and plenty of awesome features. Not only that, but it is very easy to learn the system....They all take some time getting used to but phoneburner was the best and i have found it to actually be a CRM/Autodialer combo. One more thing i have to say....Phoneburner gives you incredible service....I was in a jam a couple times and jeff at phoneburner was ALWAYS willing to help out...

What do you dislike?

There is really nothing i dislike about phoneburner...they are a solid company

Recommendations to others considering the product

Give it a test run and do the one hour free trial at minimum...I guarantee if you spend a couple days messing around and setting things up, you will be a pro and notice a big difference as far as ease of calls and the amount of contacts you make per day

What business problems are you solving with the product? What benefits have you realized?

more contacts equals more sales

PhoneBurner review by Kristin J.
Kristin J.
Validated Reviewer
Review Source

"What a difference this has made in my business!"

What do you like best?

Phoneburner is so easy to use and I get my calls made in half the time!

What do you dislike?

The phone calls are random, not in alphabetical order as you select them so you have to get through the entire set or you won't know which calls it made and which ones it didn't. also you have to edit in the actual CRM. The dialing screen that goes over the CRM doesn't save the edits to the CRM itself.

Recommendations to others considering the product

It's easy to use if you are looking for a dialer to make phone calls quickly and you can also monitor employees activity

What business problems are you solving with the product? What benefits have you realized?

It is so much faster to get through a lot of calls. I am more efficient and seeing better results because I'm doing more activity.

PhoneBurner review by Tabitha C.
Tabitha C.
Validated Reviewer
Verified Current User
Review Source

"Everything you need!"

What do you like best?

I like that you can put in a different number to show on the caller ID, you can call in through your cell phone so you have access anywhere, you can save scripts and voicemails, as well as emails. Plus it tracks it all!

What do you dislike?

My phone tends to get low battery quickly while using phone burner.

What business problems are you solving with the product? What benefits have you realized?

I am becoming more efficient with my prospecting and client check in calls.

PhoneBurner review by John C.
John C.
Validated Reviewer
Verified Current User
Review Source

"Incedibly effiecient for cranking dialing"

What do you like best?

I love being able to sit down and make 40 dials in an hour. My output is substantially increased which means having more quality conversations. I can also set up automated voicemails and emails and send them during my call sessions which further increases my productivity.

What do you dislike?

It's a productivity tool that accomplishes what it is designed to do. I've used other dialers that haven't worked well but PhoneBurner is a preview dialer that gives me all the information I need before someone picks up the phone.

Recommendations to others considering the product

This is a technology that can greatly help dial output for reps. I think it works best in a BDR role for cold calling as you can get through large lists very quickly. I would say that if you manage a team of BDRs that does a lot of outbound dialing this would be a good tool to try out.

What business problems are you solving with the product? What benefits have you realized?

The biggest thing is it gives reps a great way to increase dial and conversation metrics without having to add additional time on the phone. I've seen an uptick in all KPI just from generating more activity.

PhoneBurner review by User
User
Validated Reviewer
Verified Current User
Review Source

"Amazing for cold calling!"

What do you like best?

I make 50 cold calls a day on this system and it is fast, easy to use, and gets the job done!

What do you dislike?

I dislike not being able to add other calls to the current calling. If I get a call in the middle, I'd have to hang up, dial in again to the number that just called in order to ensure the call is recorded.

Recommendations to others considering the product

Great support. I had to use them once for setting up and they were right there helping me along the way. They even checked up on me afterward to make sure it all worked out.

What business problems are you solving with the product? What benefits have you realized?

Phone Burner is perfect of recording conversations and cold calling clients.

PhoneBurner review by Administrator in Banking
Administrator in Banking
Validated Reviewer
Verified Current User
Review Source

"Phone Burner Makes Client Calling Hassle Free!"

What do you like best?

WE love how fast we can be done with our calls. The prerecording voicemail features and skipping numbers if its a bad number is a few of our favorites

What do you dislike?

We do have multiple numbers for each of our clients. we would there to be a way to set it to only call mobile numbers in salesforce.

What business problems are you solving with the product? What benefits have you realized?

We are solving efficiency and productivity. WE noticed how much time we are saving by not having to repeat the same voicemail and not having to go back and send a follow up email to those who didnt answer.

PhoneBurner review by Darral Y.
Darral Y.
Validated Reviewer
Verified Current User
Review Source

"Powerful but lacking in functionality"

What do you like best?

ability to leave vm or email at touch of a key

What do you dislike?

lack of sorting options is extremely frustrating

Recommendations to others considering the product

add =rand() as a formula for all leads, use that number to sort at random so you can call varied accounts and not bombard same company over and over with calls.

What business problems are you solving with the product? What benefits have you realized?

Dialing large campaigns and have made almost 1 million in revenue as a direct result/

PhoneBurner review by Larry S.
Larry S.
Validated Reviewer
Review Source

"Great service, training, and value with PhoneBurner"

What do you like best?

I really like the service after the sale. They reached out to me and offered additional help to customize my user settings based on my needs.

What do you dislike?

I wish they had a few more options available as far as the amount of hours you could use within the service plans.

What business problems are you solving with the product? What benefits have you realized?

Before using the service it would take me forever to make phone calls because of course there's my head and mentality involved during cold calls. After the service phone calls are breeze and I'm finding I'm just more productive than ever.

PhoneBurner review by User
User
Validated Reviewer
Review Source

"say bye to call reluctance"

What do you like best?

This sets up my day for the calls i need to make...and saves me a lot of time. And the calls that I would prefer not to make are dialed for me, so no more call resistance!

What do you dislike?

I don't like that I can't show a call or that I connected with a prospect when they call back (just can insert the timeline date stamp and notes).

Recommendations to others considering the product

Take advantage of this to implement a plan and commit to the process. You'll see results fast!

What business problems are you solving with the product? What benefits have you realized?

Email - can't get my server settings to work to send from my server.

Benefits - i'm making consistent contact with partners and clients and prospects...I really like being able to follow up with one -click emails.

PhoneBurner review by User in Staffing and Recruiting
User in Staffing and Recruiting
Validated Reviewer
Review Source

"Gamer Changer in my business"

What do you like best?

The easy of use and the response I get from it

What do you dislike?

I wish I could make more of a tab where i can go into each of my call list and look at them separately instead of using tabs only. Or they need better training videos to help me learn.

Recommendations to others considering the product

Give it a free trial and then use it and see for yourself how it works for your company

What business problems are you solving with the product? What benefits have you realized?

I am a recruiter and it has made me able to burn through my list of contacts to see if they are valid prospects or not. I get to be more efficient and there for more sales closes

PhoneBurner review by James M.
James M.
Validated Reviewer
Verified Current User
Review Source

"Awesome with Great Support"

What do you like best?

I love the support we get from PB and their team! They take feedback for future improvements and implement!

What do you dislike?

Nothing really, they're very responsive.

What business problems are you solving with the product? What benefits have you realized?

Faster dialing, organization improved, sorting

PhoneBurner review by Administrator
Administrator
Validated Reviewer
Review Source

"Best Dialer System in Years!"

What do you like best?

The convenience of being able to upload new accounts to be called and the simplicity of being able to configure the application to work to your liking.

What do you dislike?

If anything, how you cannot remove a mass number of accounts from a specific folder via a CSV.

Recommendations to others considering the product

Play around with it, get used to the product.

What business problems are you solving with the product? What benefits have you realized?

Using Phoneburner to contact new leads and also running it on our Collections Campaign. 4x the contact as hand dialer and my reps are not getting as burnt out as they did before doing the same old tedious work.

PhoneBurner review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Great caller with even better support team!"

What do you like best?

If you have a need for high touch points or to leave a cookie cutter Voicemail to multiple contacts, this is a great platform.

What do you dislike?

The "Cadence" abilities are lacking. We are forced to utilize another system to track the sales cadence. Also, the data integration is tough. If you have updated contact information from another source you cannot auto update the contacts already in the system. You have to manually change each one.

Recommendations to others considering the product

Keep the sales people in line. Do not promise things that are unreasonable. Also, do not promise access to early betas on new features and never deliver

What business problems are you solving with the product? What benefits have you realized?

Call quantity. Increased touchpoints on leads. Automating sales tools.

PhoneBurner review by Frank  A.
Frank A.
Validated Reviewer
Review Source

"2 hours on Phoneburner complete the work of 8 manual dialing hours. "

What do you like best?

It's very user friendly. Easy to upload contacts and start making phone calls.

What do you dislike?

Doesn't integrate to the software I use.

What business problems are you solving with the product? What benefits have you realized?

I was understaffed and manual dialing was not generating enough right party contacts. When I started using PhoneBurner it was generating calls equivalent to what 2 employees generate when they dial manually.

PhoneBurner review by User in Banking
User in Banking
Validated Reviewer
Verified Current User
Review Source

"Great Time Saver"

What do you like best?

The ability to get through sales call and connect with sales contacts and past clients

What do you dislike?

The email feature generally gets filtered as spam and does not get through

Recommendations to others considering the product

Find an alternative to the email feature

What business problems are you solving with the product? What benefits have you realized?

Created a great system around staying in touch with past clients and contacts

PhoneBurner review by Ryan D.
Ryan D.
Validated Reviewer
Review Source

"Awesome System to Make $$$ on the Phone"

What do you like best?

Drastically increase the number of prospects talked to in an hour, plus the CRM portion built in to follow up with clients when you call back.

What do you dislike?

I can't think of anything I dislike about PhoneBurner,

Recommendations to others considering the product

USE IT DAILY

What business problems are you solving with the product? What benefits have you realized?

More appointments = more sales

PhoneBurner review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Simple Platform with results"

What do you like best?

The ease of use building out the platform. Adding users, integrating with salesforce

What do you dislike?

The ability for users to customize their messaging to contacts

Recommendations to others considering the product

Offer ability for users to customize emails and keep notes in Salesforce contacts

What business problems are you solving with the product? What benefits have you realized?

Cold calling leads

PhoneBurner review by Brian H.
Brian H.
Validated Reviewer
Review Source

"Get Clients Fast"

What do you like best?

Easy to use and efficient layout for fast prospecting

What do you dislike?

not really any dislikes, speed is defintely good

What business problems are you solving with the product? What benefits have you realized?

Getting contacts is faster and easier and a good way to prospect

PhoneBurner review by Administrator
Administrator
Validated Reviewer
Review Source

"Excellent product and support"

What do you like best?

The PhoneBurner system is very intuitive and user-friendly. It creates an excellent resource to maximize the efficiency of your sales team.

What do you dislike?

So far, there is nothing I dislike about it.

Recommendations to others considering the product

This is so much better than SalesForce for so many reasons.

What business problems are you solving with the product? What benefits have you realized?

We can improve the efficiency of our phone sales team. It should increase our call volume several times over, and hopefully result in much higher sales volume.

PhoneBurner review by Executive Sponsor
Executive Sponsor
Validated Reviewer
Review Source

"Phoneburner is "must have" recruiting tool"

What do you like best?

Our business is a race to the best candidate and Phoneburner gives me a competitive advantage

What do you dislike?

I wish it would integrate with my current recruiting tool

What business problems are you solving with the product? What benefits have you realized?

Phoneburner enables me to pack more calls in to less time and frees me up to work "on" my business not just "in" my business

PhoneBurner review by Consultant in Banking
Consultant in Banking
Validated Reviewer
Review Source

"Very satisfied."

What do you like best?

It's very cost effective to get set up and running.

What do you dislike?

Nothing thus far. Happy with early positive results.

What business problems are you solving with the product? What benefits have you realized?

We have had it running for just a few days and have already acquired a customer. No capital expense and can be spun up in minutes. We're happy with it thus far.

PhoneBurner review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Worth the price!!"

What do you like best?

Calls are much more efficient. No more dialing manually or leaving having to say each voicemail.

What do you dislike?

Time tracking for admins tracking telemarketers.

What business problems are you solving with the product? What benefits have you realized?

Reaching as many contacts as possible as efficiently as possible.

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PhoneBurner
4.7
(32)